Device Pitstop - Overland Park

4.6 (8 reviews)

IT Services & Computer Repair, Computers, Mobile Phones

Closed • 10:00 am - 7:00 pm

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Device Pitstop - Overland Park - IT Services & Computer Repair Near Me - Overland Park, Kansas

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Dawn C.

Elite 26

146

620

935

11 years ago

I wanted to give a better rating, really I did! The guys who work here were pleasant and seem to know their stuff. But... the communication piece was totally missing. Brought in a very old laptop for repair. After several weeks without hearing anything, finally called them to check in on the status only to find that during a customer software upgrade I had been lost in the shuffle. A dozen days later, called back only to find out that they were still working on options and would call back. No call came so I called again and was told that since our laptop was so old it was not really worth fixing (not terribly surprising, but I wanted to try!). As I mentioned the guys here are nice, so we brought in a second laptop for repair and decided to sell the first one to them for parts. (Recycling at it's best!) This time around I still found that if we didn't call them, we had no idea what was going on. In the end the second laptop was fixed to our satisfaction but we didn't know how much it was going to cost until we came to pick it up. When it came time to settle up the credit for the first laptop and the repair on the second, I noticed the coupon we had brought in when we dropped off the first laptop had been lost. Luckily when I pointed out it was missing from the final receipt they made good on the original offer. I will be checking yelp for new reviews before I came to this place again hoping to see there has been improvement in these two areas: -Communicate with your customers on a timely and regular basis -Clearly communicate (at least estimates) of what the cost will be read more

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Kayma B.

Elite 26

264

10 years ago

The new manager and the crew helped me when I shattered my phone. They provided me with a brand new cell phone, offered me multiple different options, and helped me in every way possible. They didn't once say there was nothing they could do, they figured it out regardless of how long it took. Recommending to all my friends that need any phone help. read more

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Meryl B.

10 years ago

Device Pitstop is so knowledgeable, customer oriented and trustworthy! Definitely take any device to be fixed and know you are getting the best techicians. Apple told me that I needed more ram on my computer but to get it elsewhere. I went to Device Pitstop and they took care of my computer and it cost me a lot less than having Apple do it. read more

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Peter M.

8 years ago

Did a great job in fixing my on off button on my I-Phone 6. Great customer service.

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J O.

8 years ago

Excellent service... knowledgable technicians. Not interested in selling you something, interested in solving your problem! Third time I have used them and they are very consistent. read more

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Jan H.

10 years ago

I had a 2008 Mac Book of my sons that needed repair. It had a cracked screen, ran slow, and needed more memory. They did a nice job with the device. It works great and he is happy. I would definitely go back and have them work on other devices as needed. read more

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Jesse B.

11 years ago

I'm suprised how nice the customer service was at device pitstop. Very friendly and fast. I will definatly come back to device pitstop.

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Scott B.

10 years ago

I highly recommend Device Pitstop. I've had a number of my kids' devices repaired (we've had a range of issues). I've also purchased a refurbished computer and a tablet. And, finally, they've helped me with my daughter's laptop that was having performance issues. The service has always been excellent, I felt like they treated me fairly, and when I did have a repair that didn't go as planned, they quickly resolved my issue. We keep coming back and I've yet to be disappointed. read more

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More info about Device Pitstop - Overland Park

7113 W 135th St
Overland Park, KS 66223
Directions
(913) 703-5515
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Payment methods

Does Device Pitstop - Overland Park take credit cards?

Yes, Device Pitstop - Overland Park takes credit cards.

Outdoor Amenities

Does Device Pitstop - Overland Park have bike parking?

Yes, Device Pitstop - Overland Park has bike parking.

Does Device Pitstop - Overland Park have parking?

Yes, Device Pitstop - Overland Park has parking options.

Other Amenities

Is Device Pitstop - Overland Park wheelchair accessible?

Yes, Device Pitstop - Overland Park is wheelchair accessible.

From the Business

Specialties

Laptops, tablets, smart phones. Repair, buy, sell, trade. Cash for your used equipment.

History

Established in 2015.

New business, locally owned by Matt Paperi

Meet the Business Owner: Matt P.

Device Pitstop is locally owned by Matt Paperi. We are a unique store that buys, sell, trades, and repairs, and upgrades computers and mobile electronic devices. Our "gently used" refurbished, or repaired devices are sold at low prices - for top quality gear! We believe that reusing computers and various parts is the smartest way to recycle - further minimizing the impact on the environment. Previously owned computers are either brought back to life or parts are utilized to repair other computers.

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Staples will no longer spiral bind softcover books. This…read moreservice is the only reason I would come into the store. Of course that would lead me to make other purchases, but Staples must be doing well enough to not need that money.

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Purchased a Zagg phone case and screen, where the stand marketed buy 2 get 25% off. The employee…read moredid not honor the promotion.

New TV and soundbar and now I needed the HDMI cable…read more Ki was around do I asked him where to get the cords. I told him what I needed them for and he walked me to them and advised me what and why. Love the personal assistance. Checkout was easy breezy , phone number and rewards check. Kaleb was very funny too!

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If you want to get scammed then go here. They'll try to rip you off on pricing in a heartbeat. Just…read morego to another store and save yourself the 2 hour wait time.

i bought 2 phones, my bill was wrong as usual, took them back and am moving carriers. i seemed to…read morehave lost my license but have 8 credit cards, Medicare card, and bank card with my pic on it but they would not look at my account to check future billing. Said i could have stolen all those cards and changed the pic on my bank card. Asked if I would go to DMV without license. Duh no. Go with someone else.

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(14 reviews)

Shelby was the best!…read more I stopped by the T-Mobile store just needing help getting my number ported over, and Shelby made the process quick and effortless. I wasn't even buying a new phone or plan, but he still took the time to ask if I needed help with anything else and even showed me a few features on my phone I had questions about. He was patient, kind, and went above and beyond. This was hands-down the best service I've ever received in a cell phone store. I'm so glad I switched carriers -- thank you, Shelby!

In the store we were told we could have 4 lines for $100 but this is only if you give them your…read moredebit card or bank account. They did NOT disclose this at the store. Now the bill is $120/month for 4 lines even though we do autopay on a credit card. Credit cards are safer for consumers. Bank accounts and debit cards can get hacked and your $ depart. Buyer beware.

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Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

4 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Phillip G.

3 years ago

I have little recollection of my previous experience. In fact, if you asked me what "Device Pitstop" was, I'd be at a loss. I'm sure it wasn't pleasant if it got me to sign up here to start with a grievance, but since it's never useful to see ratings that just aggregate one and five-star reviews, let's make it a 2 on average. I probably just had a Red Bull and too much time. Maybe no phone to waste it on. read more

Raghu K.

10 years ago

I had a Toshiba Ultrabook that had a deaf battery . Got the solid state device battery replaced under 150 $$ , lower than Toshiba company and within a week! Got a good trade in deal on my old I-phones too! Knowledgeable staff and very helpful. Would recommend highly for sure! read more

Assad Z.

11 years ago

I bought a MacBook Pro not too long ago from Device Pitstop, and since I've had it, it's been amazing! I absolutely love the laptop, and I got it at an amazing price! Best experience I've had overall with ANY computer store. Definitely will be coming back! read more

Rosalie P.

10 years ago

Very courteous, fast service, quoted on the phone and charges were as they stated. Job completed quickly and to our expectations! read more

Device Pitstop - Overland Park - itservices - Updated July 2026

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This place is amazing and the people who work here actually care…read more.. if you need a phone fixed... just go here and thank me later. My daughter's phone was broke and we needed it for a trip. Luckily, they kinda bent over backwards to get me this phone and I got super lucky they were able to find the parts. They kept me in the loop the whole time. Truly a great store... I appreciated it some much I will not look at another shop to get my phone fixed, I am loyal now... It's been months since I got this phone fixed, and I wish I could remember the gentleman's name who took care of this for me. He made it all work out and he made it effortless... Thank you..

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Came in with a used iPhone 5 that I thought needed a new battery, and Josh was really helpful. He…read moreanswered all my questions about the no-longer-in-use hand-me-down phones friends had given me to try since my Samsung Galaxy S5 was kaput. He gave me input on which phone would be the best to use, and he checked to see if they were locked. When he went to start the battery replacement on the i5, he discovered the battery just wasn't hooked up, and it would be no cost if it worked and would charge. I'm waiting while he charges it, and I'm hopeful that's all it needs. Either way, I'll definitely come back here for my phone needs in the future!

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12/13/24: This is 2nd time since 12/2/24 I needed to replace this cable or that. As before, Josh…read morewas super helpful and-ddd reassuring. He is the face of customer deLIGHT which is highest level of customer satisaction, to my way of thinking. Thank you for having super-knowledgeable, reassuring tech to help your customers relax a bit and believe we'll manage fine once home / back at office. Thank you, Josh; you remain my tech hero! Appreciatively, Julie R.

Device Pitstop - Overland Park

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4 reviews that are not currently recommended

Device Pitstop - Overland Park - itservices - Updated July 2026

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