As always - when I stop in for assistance I receive it tenfold and today I saw it in action with other customers. They have never disappointed me or my family with their customer service and standing behind their services & products. read more

The Olathe location is extremely dishonest when it comes to warranty issues. The management at this location is poor and the trickle down is real. Go to another location, the one in Overland Park on 135th and Metcalf has always been helpful. read more

Best service every single time I have gone in. Go above and beyond to help, rare now days!

Quick and easy replacement of a lifetime battery at this location. I've been running around all day getting different errands done and had really rough interactions with other customer service. But Batteries Plus did an amazing job of helping me out and answering all of my questions quickly and with a great response. read more

I've been coming to this location for the past three years. Each time, it is a pleasant experience. Associates are unfailingly friendly, professional, and helpful. If they don't carry what you need, they will at least try to refer you to a place that does. In my experience, it is really uncommon for retailers to do that, so I really appreciate their going above and beyond to be helpful! read more

RE: Mobile phone body repair at Batteries +, 15135 w 119th, Olathe, KS December 2023 - Batteries + repaired the phone screen for $180. April 2024 - The phone screen is dark making it not possible to see/read what is on the screen. April 13, 2024 - Per phone call, Batteries + agreed to replace the screen...just come in today. Upon arrival, a different person stated that a "younger" employee gave false information. According to that person, because the screen needed to be repaired in December, Batteries + was unable to assess the condition of the phone making the warranty of the new screen void. As a result, the $180 paid to have the screen repaired was good for less than 4 months. BEWARE. According to the person, if Batteries + cannot assess your phone before the repair, the warranty of their repair is voided. BEWARE. I also have issues with the salesperson; he was not courteous. As we left the store, the person said, "Have a nice day." My response was "too late". There were several similar back-and-forth responses. Finally, the person said, "We can do this all day." And repeated for me to "Have a great day". My response was "No". read more

Top notch service on my visit here. I was able to conveniently order a battery and schedule a time. Upon arriving they had the battery ready and installed it in less than 15 minutes. They have a unique selection for anyone needing specific items and I will definitely look to them in the future for my specialty needs. read more

I work in Public works, therefore I stay dirty quite often. I had Millings (pieces of a cut up roadway) stuck in the charging port of my phone preventing me from charging it. Within 2 minutes the issue was resolved. Highly efficient and amazing customer service. read more

No Stars. I must be a putz for returning to this particular location. A simple task of changing a watch battery overwhelms them. If I go to their location at 135 & Metcalf, they replace the battery in a matter of seconds. The Olathe store just frustrates me. I'm angry at myself for not learning this lesson. To clear this up: Olathe store is awful. Overland Park - amazing. read more

Made an appointment to have a phone battery replaced 2 days before. Drove 20 min the store. Walked into the store, the clerk asked "why are you here" after telling the young kid why... was told "oh, someone must have come in and we used that battery, so we don't have one".... and he just stood glaring at us... not asking, if we can reschedule or when a battery would be back in stock... we said ok and walked out... should have ran.... 1st time at this battery plus store and last... had good luck at other stores... but not this one... keep driving. read more

I was extremely impressed with Mike who helped me when my Maserati battery died on 119th street at the intersection near their store. I had my two little grandchildren with me and didn't know what to do. He charged my battery to get the car off the road. Then he found a replacement battery and installed it. He truly went above and beyond and I'm extremely grateful. read more

I went to Wal-mart the other day to have two watch batteries changed. They have changed their policy and will only put batteries in watches they sold. They however told me to go to Batteries Plus. Batteries Plus was awesome. I gave them the two watches and the had a lifetime battery for $14.99 and a regular battery for $8.99. I love that I had options. They had them both changed and working in less than 5 mins and I was out the door with two working watches. I would recommend anyone to go here. I also went here a few years ago to get a battery for our surge protector at home. The huge ones that cost a couple hundred. Best Buy wanted to sell us a new protector and we only need a battery for it. Batteries Plus sold us the exact battery we need, didn't try and sell us something we didn't need and saved us $100.00. read more

About 3 months ago I bought a battery for a riding mower The battery had a six month warranty . Batteries plus OLATHE activated the battery for me originally and put the water in the battery . After the battery would not hold a charge I took it in to batteries plus they said immediately wow this battery is low on water and that that makes the warranty void . But after three months the water should not be low assuming they put the right amount in to begin with .HOWEVER BATTERIES PLUS STORE AT 134th & ANTIOCH EXTREMLY HELPFUL, AND HONERED THE WARRANTY, and replaced it read more

Oh, batteries. One of life's little necessities...unless you are the Unibomber and live in a cabin with no need for anything electrical in the slightest. For those of us spoiled folks in JoCo who appreciate the invention of these delightful devices, batteries are required. The problem is, sometimes, some whacko invents something that requires a battery nobody has ever heard of before. "A Z7-BF3-T battery? Sure, I can get that at Target, right??" No, you cannot get that at Target. Where you can get it, however, is Batteries Plus. This place has every freakin' battery you will ever need...and if they don't have it, they can get it for you. They also have a whole wall of light bulbs, anything from the standard to the decorative to the obscure. The people are not overly friendly, but not rude or even close to surely. If I worked in a store that sold only batteries, I'd probably not be the cheeriest chap in the world either. However, they know their stuff, and are willing to go the extra step to make sure you get what you need. And, they take your old batteries (laptops, cell phones, etc.) - so don't throw that stuff in the trash! read more

I went to this Olathe store before a couple of times for a watch battery replacement. Went there again in Feb 2017 to replace a watch battery in a Guess watch I'd worn for several years. After the installation, almost instantly, my wrist broke out in a rash right where the back of the watch sits on my arm. I tried cleaning the back of the watch with different cleaners, but every time I put the watch on, I got the rash. Same thing when I tried it on my right wrist, so I knew something was wrong. I went to the store and told one of the employees what happened (not the man who replaced the battery). He just kept telling me that they just replaced a battery and nothing they did would cause this. Several times he told me this and would just stare at me. I asked if they could replace the battery, but he said no and that it wouldn't make a difference because they only use one brand of batteries. I was very frustrated knowing that I'd never had this happen before and the watch was fine BEFORE they replaced the battery. So a couple months later I was in Topeka and saw a Batteries Plus store there. Stopped in and told the young man what happened with the rash after the Olathe store replaced the battery. With no questions asked, he put in another battery and didn't even charge me. I have been wearing the watch all the time since then and had no rash! I was so appreciative for their great customer service. I hope the Olathe store will do better on THEIR customer service and try to figure out solutions rather than just snubbing the customer and dismissing their claim. read more

I went in there 9/14 about 5pm and inquired about my iPhone which has an intermittent connection when you plug in the charging cable and is difficult to get to charge. The man who helped me wouldn't let me finish my sentences and kept interrupting me. He told me it was probably the cable that was causing the problem. I told him that it happens with multiple cables however he abruptly exclaimed "I don't care! Stuff happens with electronics!" he continued to say something about how a part in the iPhone could have worn out, contradicting his rude assertion that it was the cable and thoroughly confusing me. Condescendingly he proceeded "Do you understand what I'm telling you?? You're having a hard time over there." He then made sarcastic patronizing gestures of plugging in the cable and said "The cable! It's broken!" All this exchange happened in front of about two other customers and 1 or 2 other employees. I told him I didn't appreciate the attitude, took my iPhone and went to uBreakIfix in the same shopping area. The gentleman who helped me cleaned some gunk out of the port of my iPhone and solved the problem without even charging me. read more

Great deal for watch batteries with a coupon! However, the guy was a little too rough with my watch and busted the hands off. He took the battery back out, handed it back to me and said 'sorry, I can't help you'. Watch was a special Mother's Day gift from my son-left a little angry and hurt. Won't go back to that specific store. Going to a different location now to buy lightbulbs - hopefully a better experience awaits. read more

I've been here on many occasions for different types of batteries. They always have the one I need. I never have to worry about getting a battery from them. Service has always been helpful and fast. read more

Was told over the phone I could bring my keys in and they would program the fobs. I get there today and they tell me they will not program these fobs and that I must buy their fobs which they don't have in stock. Not a happy customer read more

It's time for an updated review. I've visited this place twice after leaving my initial review. Customer service has definitely improved! During my last visit, I was greeted right away and checking out was a breeze. I usually come in for batteries for my Polar watch and food scale which is always in stock! read more

I called them and the guy that answered the phone on Saturday 12/6/14 at about 1:30 was horrible. Terrible customer service! He acted like I didn't know what I was talking about and was very rude. You people just lost a sale, because we won't be coming into your store for a battery! read more

Just a heads up, this is going to be long. I would highly recommend against Batteries Plus in Olathe at 119th and Blackbob. I took my . phone in to have my screen replaced on Sunday (my phone was in 100% working condition, they tested like 25 things to make sure everything was working prior to starting). They told me to come back in 2 hours, I called after an hour and they told me they were on their second screen because the first screen didn't work properly and to come back in 30 minutes. I came back in 30 minutes and at this time they had tried I believe 4 different screens and lost all touch screen capability to my phone. My phone is an iphone, so basically my phone is a brick because I can't unlock it without touch screen since it was turned off for the repair. The techs were super nice and said the owner would replace my phone and this has happened before. I called the owner that evening and he said he'd give me $125 towards replacement of a new phone "take it or leave it". I was flabbergasted. I called corporate and they got in touch with him and he said that the reason he is offering me this is because I didn't pay for the original repair...the techs told me I didn't owe them anything and they put my original broken screen back on my phone and I walked out with a broken phone when I walked in with a broken screen working phone. What would I even pay for?!?!? I gave up the fight and sent my husband to pick up the check today and the owner told his staff not to give me the check until I relinquish my phone to him...excuse me?!?! Why would he need my phone...that makes no sense. The techs were even confused and thought this was BS. Sorry for the giant novel. read more

Really great service here today. Let me return some batteries even though it was a little past the 14 day limit. Very cordial and made the process easy. Will be back for future battery needs. read more

Awesome customer service... friendly & helpful... left with a working camera & a smile on my face. THANK YOU !!!

My car was sluggish starting and even needed a jump start one morning so I went in for a free battery check. I was promptly greeted and assisted by a friendly young employee. He immediately checked the battery and diagnosed that it was indeed the battery and not alternator. He provided replacement options, explained warranties, and even honored the online order discount even though I was purchasing in-store. In just a few more minutes, the new battery was installed and I was on my way! I do not have previous experience with this store but that day, service was great and so far the product is just fine! read more

shopped yesterday for phone battery. First elderly associate says to me: So, you are one of those people who plugs their phone in every night.....What a way to start off that customer service....NOT, purchase new battery really just to get him to shut up. Next elderly associate attempts to provide customer service to my husband inquiring about a motorcycle battery, very rude. These two associates should be called: Grumpy and Grumpier! I feel for the younger associate who works with them all day, how depressing can that be. and Oh, by the way, my husband and I are in our late 50's, so we are not picking on the "elderly" who were probably our age read more

This was one of my worst experiences with a retail store. They had me scheduled an appointment online to replace a battery in my phone. I received the confirmation email that the appointment was booked. I drove a half hour for that appointment only to be told by an unqualified Clerk that nobody was there that could work on the phone. He blamed it on the corporate website not working correctly. Then I asked him to sale me the battery for the phone and he could not do so.Then an hour later I received an email that I had missed my appointment. I normally do not write reviews but this store is such incompetent that I felt they need to write a review.. read more

Many years ago, I purchased the lifetime battery replacement for two of my watches and have gone back several times over the last several years for replacement batteries. The price seems a little high upfront (about $15, I think it was), but it's really not if you plan to keep your watches for years and return there like I have. It's nice to only pay once and then get the rest for "free". These batteries have definitely paid for themselves by now and it's been quick and easy every time I've stopped in. The associates who work there are not exactly friendly, but after living in JoCo for 13 years, I'm quite used to that! At least they get me what I need, so I am satisfied with that. read more