We came in yesterday for our 11 am appointment and Mackenzie helped us through the whole process…read more My parents and I upgraded our phones and switched services from one provider to another. Mackenzie was great, he was knowledgeable, professional, friendly, and very patient with the long process of bringing everything fully over to our new phones. Since it's the holiday season, it started to get busy after we arrived so it's best to make an appointment when you can. And also given the season, the stock in phones and colors was very low, like slim pickings. We managed to all get the phones we wanted, but barely haha. Our process was quite long just because of data transfer and the hoops to switch services, but Mackenzie was such a big help. We have no complaints and had a wonderful experience. Thank you for taking care of my family!

Verizon Wireless has the WORST Customer Service Department I've ever experienced. The wireless…read morephone service is fine, and internet service is ok. BUT... if there is an issue, good luck in getting it resolved. 1) Customer Service representatives are overseas; 2) Calls to C.S. frequently get dropped, sometimes after 30-45 minutes. I was told more than once that C.S. reps cannot call you back when that happens, but I have had them call me back on occasion, so that statement is not true. 3) I have spent MANY hours and many phone calls trying to get an issue resolved since February of this year. (I estimate 15-20 phone calls, not counting the ones that got dropped where I had to call in again, and i estimate 15-20 hours spent on the phone with them.) STILL NO RESOLUTION!! As a result, they have overbilled me for several months, and trying to get a credit for this so far has been futile. Unfortunately I am locked into an agreement with them but will be cancelling as soon as I'm able.

The Fix Phone Repair did an amazing job with my iPad repair. Ryan was super communicative…read morethroughout the whole process. The part needed for my iPad was out of stock, but he ordered it right away and called me as soon as it arrived. I brought my iPad in and it was repaired within an hour. I also called around beforehand and they had the best price by far. Great service, fast turnaround, and very professional. Definitely recommend!

I recently paid $90 for a lens replacement at this place. To my dismay, the lens was already…read morecracked when they installed it and leaving a noticeable thumbprint underneath. I strongly advise against this place. I ended up going somewhere else and got an iPhone-recommended sapphire lens for $80. The outcome was much better. If you live near Hemet, I highly recommend The Phone Doc located on Florida. This place is terrible. They made my camera even worse. If I could give it 0 stars, I would.

I had visited this retailer once before and was assisted by an employee who didn't seem to want to…read moresell me anything. I asked questions and he answered with a minimum amount of words, not looking up from his screen much, and not offering alternatives or even suggesting any viable purchases. I left feeling like I had wasted my time stopping to enquire and possibly purchasing an iPhone. I made a mental note to not go back there again. Then COVID closed the Verizon store at The River and at my wife's suggestion, we returned to this retailer. Fortunately for me, Cruz Lefebre was the young man who assisted us in the process of upgrading to a new iPhone 11 Pro Max, switching my wife's SIM card and data to my previous iPhone 7 and clearing her old phone for gifting to our grandson. A lot to be done, to say the least, especially when I have over 2500 contacts--I have a deep, wide network!--and 36 gigs of pics & vids on my old phone! But through it all, Cruz was professional, courteous, knowledgable, patient and personable, all at the same time. A couple of challenges presented themselves in the lengthy process of getting this all done, but Cruz was unflappable... cool, calm and collected every step of the way. My confidence was high in regards to his ability to get it all done in the most efficient way possible. And I wasn't wrong! In our conversations I discovered that he was of an entrepreneurial nature, so I invited him to attend my global network meeting and looked forward to introducing this young man of unique character to my trusted inner sphere of business owners in this community. He attended the meeting and is returning next week, considering membership. He will be a definite asset to the organization if he sees it as a viable opportunity for himself. It's very refreshing to see this level of professionalism in someone of his age--early twenties--and I know this will serve him well in all of his endeavors. Thank you, Cruz, for redeeming the reputation of this Verizon Dealer and for the exemplary customer service.

For a change a business with knowledgable staff and very business like. I came to them frustrated…read morefrom another cellular company and the change has been from dark nights to bright days! It is more expensive, but like the saying, you get what you pay for!

Luis the owner is very accommodating and very knowledgeable of phone repair…read more He replaced my broken glass on my I Phone within 15 mins and I was back on the road good as new!! Highly recommend!!!

I took my phone at this place to repair the battery and the back glass…read more He damage my front screen and my front screen hasn't anything wrong and right now my phone is trash don't took your phone at this place they don't work correctly. He offered me a low-quality 50 dollar aftermarket screen. The original is worth approximately 300 because the image quality is better. Be careful, they are not responsible.

service was quick! replaced my iphone 11 screen - even offered to order me a brand new iphone 13…read morefor the same price. didn't want me to waste cash on a new screen if i could have a better phone. i'm addicted to my old timey 11 though. she was nice, informative, helpful, quick, and did a fantastic job. i can now use my phone without fear of slicing my index finger. 10/10

In-N-Out quickly. Nice part of Yucaipa where you can walk around while you wait get, a coffee…read more nice lady too

Hector's service was fantastic! He fixed my screen, put a screen saver on and it was less than 1/2…read morethe price that Apple quoted.

Called this place to get a quote for a screen repair and the phone etiquette of the gentleman…read moreworking with me was rather interesting. After telling him my phone model he gave me a price but I didn't even tell him what was needing to be done. What he quoted me for was not exactly what I needed. Strike 1. Then went to the store today to get the repair done and I heard the same gentleman lying to a lady stating that Bluetooth requires internet to work. Strike 2. Not a great customer service. When he went to help me I gave him the details of what I needed to have done and he began working on the phone and then mentioned for repairs its Cash Only. Why would you not say that before you start working on it and when I call on the phone for a quote. I had no cash and this place wasn't worth my time and effort get cash because at that point this place got Strike 3. Honestly, I don't recommend this place as they didn't show great customer service, didn't show me any honesty which lead me not to trust them.

I have been a t- mobile customer for 10 plus years, I need to get a apple phone replaced. because…read moremy apple cell would not charge so paid 516.00 dollars charged it to my American express card. took my old apple cell to palm desert mall. paid 10.00 to correct the charging problem on cell. New apple cell was not very easy to use. So took back new apple phone 3 hrs. later.. Was told they can not take back. I said your return policy on receipt says 14 days . I only had it for 3 hrs. Just want to pay to go back to my old apple service cell . if you charge me a restocking fee that's fine. New apple cell not user friendly any way. So already canceled charge with American express told me to return it tomorrow let them know there not getting paid. Will see what happened on Sunday afternoon. Do the math T mobile 120.00 per month for 10 years of service. I have other services to Providers. More people need to stand up to these company's that don't owner there return policy's. Location store on vista chino. Next to dollar tree store.

My last 2 Samsung phones came from this store. I have had the most incredible service MULTIPLE…read moretimes. When I got my second phone the service lady spent almost two hours porting all my data from the old to the new phone. Recently I had a problem as my phone had locked with a pin. I have never set a pin..Natale was on duty and unlocked my phone in seconds. I had set a pin for an app and evidently sometimes when this is done it deletes the phone's settings. She reset the settings and I was in and out in less than 20 minutes. I will always go back to this store for a new phone and service.

I am a working grandmother...so I am not an high tech…read more person. When I walked into The Verizon Retailer in the Desert Crossing shopping center I was met by a slew of friendly people, especially Javier the store manager. Previously I was on the phone with Verizon regarding my 8 year old phone not preforming. Javier knew exactly what to do . He checked the phone records of my conversation with Verizon ..Then set about getting me into a new up-graded phone, with the proper accessories. It took maybe an hour including down loading everything from my old phone into the new phone and checking it...What I greatly appreciated was the time he took to make sure I understood everything. Great Parking, Great people. They can care for all kinds of wireless problems,

Very friendly and well informed staff.There were four staff members at this location on duty so…read morethere was no waiting. My girlfriend was trying to get me to sign up.with her account, but i am getting a better deal with another service. But they do have excellent setvice, and they offer some killer deals with new phone, new watch, and if you are in the market for new equipment then by all means give them.a try

This location, in Palm Desert, was the closest to my house in RM. It's convenient enough with…read moreCostco, SAMS and WalMart all within minimal driving or walking distance. However, it's woefully slow. I don't think it's the reps, per se, but more the customers. During the almost 1.5 hours combined waiting time (I had to pick up new equipment, go home, then come back and drop off the old equipment), I noticed that almost everyone who was there had little to no grasp of current technology. Either it wasn't a clear understanding of their cellular phone plan rates, the Xumo box and remote, or how to connect their dumb or smart TV to spectrum, it was all rather simple stuff that took so much time. I had ordered my equipment while driving and was told it would be ready after 1pm. Fair enough. I got there at 1:20 but didn't leave until 2:15! Yikes! Then, when I returned at 6:30 pm, I wasn't helped until almost 7. For those of us who know how to log into a website and navigate, there should be an automated dispenser and/or return kiosk for equipment. I really didn't have to talk to anyone to get or return the equipment. I mean, I had to activate the new modem on my own via their website, so Spectrum already made the assumption I didn't need any customer service help, so why would they think I'd need it picking up or returning equipment. The 2 star rating was based on the wait times, but really, it's a reflection of the customers' lack of knowledge... I appreciate the teams' patience there. Some of the questions or the rudeness of the customers would have gotten on my last nerve...

I had to call two different times in the evening because my Internet was not working. I am on auto…read morepay. Cancelled my service and returned all my equipment on April 6, 2026. My payment was paid on April 5, 2026. I called to get a refund since I only had service for one day before I cancelled. NO REFUND! Will not use Spectrum again!!!