This location, in Palm Desert, was the closest to my house in RM. It's convenient enough with…read moreCostco, SAMS and WalMart all within minimal driving or walking distance. However, it's woefully slow. I don't think it's the reps, per se, but more the customers. During the almost 1.5 hours combined waiting time (I had to pick up new equipment, go home, then come back and drop off the old equipment), I noticed that almost everyone who was there had little to no grasp of current technology. Either it wasn't a clear understanding of their cellular phone plan rates, the Xumo box and remote, or how to connect their dumb or smart TV to spectrum, it was all rather simple stuff that took so much time. I had ordered my equipment while driving and was told it would be ready after 1pm. Fair enough. I got there at 1:20 but didn't leave until 2:15! Yikes! Then, when I returned at 6:30 pm, I wasn't helped until almost 7. For those of us who know how to log into a website and navigate, there should be an automated dispenser and/or return kiosk for equipment. I really didn't have to talk to anyone to get or return the equipment. I mean, I had to activate the new modem on my own via their website, so Spectrum already made the assumption I didn't need any customer service help, so why would they think I'd need it picking up or returning equipment. The 2 star rating was based on the wait times, but really, it's a reflection of the customers' lack of knowledge... I appreciate the teams' patience there. Some of the questions or the rudeness of the customers would have gotten on my last nerve...

This place is worse than the DMV. The staff deliberately stalls their efforts in every possible…read moremanner to generate frustration, anger, and angst in their customer base, and they lash out at them. Bi sea two people storm out in 10 minutes. Second worse customer service I've ever seen - only service that was worse was from Esser Air after they flooded our house from shotty workmanship.

Dania was very professional, respectful, and incredibly helpful. The store was very busy when I…read morewalked in, yet she still noticed me right away and offered a warm welcome. Even though I was in a hurry, it was worth the wait--she helped me with everything I needed and more. Thank you for having such an enthusiastic and hospitable associate.

Was trying to add a user to our account. We spoke to the phone support and got instructions to go…read morein to the store and they would then call the primary account user on their T-mobile number. We went in and were told no, they had to come into the store. There wasn't any attemp to see how he can help you, just a wall of inaction. So we left. The primary account user is in another State, so that complicates it. Yet, he called T-Mobile phone support again and they added the name to the account, only needed us in the store with ID and the phone, for a new card. We made sure to go to a different person, but the guy that originally was no help made a point to come over and tell the girl helping us to make sure we were authorized to be on the account, like we were a couple of crooks. Good grief. Homophobe maybe? I don't know. Never had that sort of accusation - ever. So rude. Luckily, he went back to the woman he was helping and the girl helping us took care of everything. And, she was very nice and professional. She knew what to do and was efficient, while remaining polite and kind. After 2 calls and two visits to the T-Mobile store, we have my husband on the family account. I like T-Mobile, or I'd give lower stars, but the coverage is good for international roaming and usually the service is nice. I'm so taken back by the implication that we were trying to scam something. He did nothing to help us, simply dismissed us, without even lifting a finger, unless he gave us one as we left.... I don't know, and wouldn't be surprised. It just felt bad.

We came in yesterday for our 11 am appointment and Mackenzie helped us through the whole process…read more My parents and I upgraded our phones and switched services from one provider to another. Mackenzie was great, he was knowledgeable, professional, friendly, and very patient with the long process of bringing everything fully over to our new phones. Since it's the holiday season, it started to get busy after we arrived so it's best to make an appointment when you can. And also given the season, the stock in phones and colors was very low, like slim pickings. We managed to all get the phones we wanted, but barely haha. Our process was quite long just because of data transfer and the hoops to switch services, but Mackenzie was such a big help. We have no complaints and had a wonderful experience. Thank you for taking care of my family!

Verizon Wireless has the WORST Customer Service Department I've ever experienced. The wireless…read morephone service is fine, and internet service is ok. BUT... if there is an issue, good luck in getting it resolved. 1) Customer Service representatives are overseas; 2) Calls to C.S. frequently get dropped, sometimes after 30-45 minutes. I was told more than once that C.S. reps cannot call you back when that happens, but I have had them call me back on occasion, so that statement is not true. 3) I have spent MANY hours and many phone calls trying to get an issue resolved since February of this year. (I estimate 15-20 phone calls, not counting the ones that got dropped where I had to call in again, and i estimate 15-20 hours spent on the phone with them.) STILL NO RESOLUTION!! As a result, they have overbilled me for several months, and trying to get a credit for this so far has been futile. Unfortunately I am locked into an agreement with them but will be cancelling as soon as I'm able.

First - I went online and made an appointment. Without one, I would have waited at least 40…read moreminutes. I walked in at my appointment time, and poof, they were waiting for me. Erika helped me. She was calm, knowledgeable, and patient. She kept reassuring me by saying, "trust the process". She spent 2 hours with me. Some of that time, I was waiting for a system reboot. But she was there, checking in periodically. Erika went above and beyond. She is my new "go to" tekkie. I sure hope her employer reads these. She was 5 star.

The technicians are amazing; they keep going until an issue is resolved…read more Whoever sends the surveys, however, is not at the level of the technicians. The surveys are ridiculous. They ask questions that are irrelevant to the issues. The technicians are doing the work!

Nick gave me fabulous customer service very thorough and gave me all kinds of ideas for purchasing…read morephone covers and replacement screen protectors! You will be thrilled and he will take care of you !! Five star service *****

I worked with Nick at the Palm Desert location inside Walmart and he was so professional and…read moreknowledgeable. I was having a problem with the drivers on my Microsoft Surface and was unable to retain a login to the internet and he knew EXACTLY what to do to fix it for me. For a modest fee, he took care of it and called me when he was finished to come pick it up. I can't say enough good things about him. He took care of me when I didn't know where else to go. WELL DONE NICK!!! Julie

Super service really fast and gave me advice on how to save money on my cracked phone.read more

I walked in having scheduled an appointment and there were three people waiting. I was never…read moreacknowledged and both service people were in the back. It took 15 minutes for anyone to come out front The store front was empty and anyone could have come in and stolen all the merchandise. It took 30 minutes for them to get to me. And this is with an appointment. What is the point of scheduling an appointment if you have to wait longer than walk-ins? I heard a phone ringing. There were two employees and neither answered the phone. I'm sure these young men are good at repairing cellphones, but they don't have a clue about running a store. They probably need one employee to stay out front and answer the phones. I will say that when they finally got around to me, service was good. But I think next time I will support a small local business and not this corporate-owned company. I just felt really ignored. If you do book an appointment here, be prepared to wait a long time.

Liked the El Paseo location and plenty of parking behind the store…read more Had appointments to replace both mine and my wife's battery. Got text reminders and showed up on time. Unfortunately neither one of us remembered our apple passwords so resetting will automatically wait 60 minutes. I wish this know your password was included in the text reminders. Since we were already there, we waited out the phone security app and reset our passcodes. Staff is helpful and takes the time to answer any and all questions. There was a blond lady who was working (4/6/26 at 12:30 and still there at 3 pm who was just so nice and has a genuine attitude, it was because of her that we decided to get a phone upgrade. Also we shared pictures of our dog and no surprise, she's got three! Anyway process for battery replacement (me) and phone upgrade (wife) went well. The process for both takes time. Plan on an hour or two for most things. so we took advice from one of the girls working there and ate at Luna grill. Left with a new phone battery, a new iphone 17 and a pleasantly full belly.

I had the absolute pleasure of meeting Apple Executive Michael David. Michael was the consummate…read moreprofessional-- patient, knowledgeable and kind. He troubled shot my phone and was in a word: Awesome. Michael is a great reflection on the Apple Brand-- and deserves to be recognized for his customer service and' bedside manner' by Senior Management. Also, I was assisted by Hector who also demonstrated excellent customer service and and like Michael had a positive attitude and great customer service skills. Excellent job from both Michael & Hector. Thank you for helping out old " Fred Flintstone ". You guys are the A TEAM!!

For a change a business with knowledgable staff and very business like. I came to them frustrated…read morefrom another cellular company and the change has been from dark nights to bright days! It is more expensive, but like the saying, you get what you pay for!

What a great place. This location is rather large for a Vetizon store..There is very little on…read moredisplay for such a large store. It almost looks empty inside. They needed a large sign showing where the sign in board was. I did not know they had one. It was just sitting on one of the empty desks. The staff are friendly. Apparently I was waited on by a new staff member. He didn't seem to know much about the procedures to get a quote. Be was friendly anyway, and he finally answered my questions after he consulted the other staff members. I ended up not switching my account to them from.T Mobile, and decided not to trade in my old phone for a new one, they offered my $150 less in trade than.T Mobile did. Nice place though.

The Fix Phone Repair did an amazing job with my iPad repair. Ryan was super communicative…read morethroughout the whole process. The part needed for my iPad was out of stock, but he ordered it right away and called me as soon as it arrived. I brought my iPad in and it was repaired within an hour. I also called around beforehand and they had the best price by far. Great service, fast turnaround, and very professional. Definitely recommend!

I recently paid $90 for a lens replacement at this place. To my dismay, the lens was already…read morecracked when they installed it and leaving a noticeable thumbprint underneath. I strongly advise against this place. I ended up going somewhere else and got an iPhone-recommended sapphire lens for $80. The outcome was much better. If you live near Hemet, I highly recommend The Phone Doc located on Florida. This place is terrible. They made my camera even worse. If I could give it 0 stars, I would.