First - I went online and made an appointment. Without one, I would have waited at least 40 minutes. I walked in at my appointment time, and poof, they were waiting for me. Erika helped me. She was calm, knowledgeable, and patient. She kept reassuring me by saying, "trust the process". She spent 2 hours with me. Some of that time, I was waiting for a system reboot. But she was there, checking in periodically. Erika went above and beyond. She is my new "go to" tekkie. I sure hope her employer reads these. She was 5 star. read more

The technicians are amazing; they keep going until an issue is resolved. Whoever sends the surveys, however, is not at the level of the technicians. The surveys are ridiculous. They ask questions that are irrelevant to the issues. The technicians are doing the work! read more

First of all, let's just say spectrum as a whole is one of the most incompetent companies I've ever had to deal with with. Unfortunately, because they are the company of choice by the HOA we have to work with them. They have turned the simple task of returning the TV boxes into a monumental cluster. We called canceled the service then when you get in, they say they don't have a record of the phone call. So then you go call again and because the account is for my parents who are now 80+, in poor health, are no longer living in the area they won't even let us return the boxes. I truly believe this is a scam so they can continue charging you $15 a month for service you don't use. And the people they hire are incapable of using even the littlest bit of critical thinking or reasoning. So when you explain this to the gum chewing sales person behind the computer they refuse to be of assistance. so Ramon's recommendation is that I come back with a certain a death after my parents pass away to take care of this. Seriously I can't even make this stuff up!!! I wish I could complete this review with zero stars frankly. read more

I had to go in a switch out a router. The store was busy, there was a bit of a wait. Once I was helped I dealt with Sayd who was very helpful. He improved my programming bundle. Thank you read more

I've never done business with Spectrum before and my first impression is terrible. I'm standing in the store waiting to be served as a walk-in. People with appointments are being called ahead of me. I don't have an appointment because I was never told that was an option. In fact, I was specifically told to drop in for the equipment that I need. This system sucks and the manager, Matt, refuses to step in and help the two employees who are helping people with appointments. He just stays at his computer terminal like customers waiting forever is just fine. Even he admits that people should be told they can make an appointment. If I had a choice, I would have walked out by now. If you have a choice, avoid this company. PS. When we were finally served, the woman who provided us with service was nice. She answered our questions and gave what we needed without further delay. read more

The worst service ever. I arrived at 10:15 am on a Monday. There were several customers waiting ahead of me so I signed in as "number 7 walk in". As I sat waiting I noticed each customer was at the service desk for no less than 45 minutes and there were only two associates working. All many of us needed was to drop off equipment. Might think this a quick scan, print receipts, leave. At this rate, just figuring my wait as #7, aside those with appointments, I see the store closing before they reached my number. EXTREMELY SLOW AND UNACCEPTABLE SERVICE By the time walked out without being helped, there were 15 on the walk in list and one on the appointment list. GOOD LUCK read more

JP was fantastic! We switched providers. And he was on it. In and out. Thank you Juan!

Literally at least a 30 minute wait for any activity and no urgency by anyone max two employees working at any time. Always same thing does not matter what time you come. If you need a social life you could come and meet the large number of aggravated customer. read more

This is the worst spectrum location . The employees move very slowly even though there are 39 people waiting . They are seriously understaffed and lazy . Trying to get equipment scanned in and get a receipt waiting for over an hour for something that requires 2 minutes. The phone representative told me to be sure to get a receipt because they tend to mess up their paperwork quite often. This is a SPECTRUM representative telling me this about their spectrum location. . Zero stars read more

Spectrum is the poorest run company. Unfortunately they have in my area a monopoly having direct cable into my development and other providers have to use satellite. read more

I rate Spectrum with one lone star, only because yelp doesn't provide for a zero star rating. Our issues began back on July 2nd when we transferred two phones from T-Mobile to Spectrum. Why you may very well be asking did we switch? We'll, at this point we are asking ourselves the very same question. We thought it was because we were saving $23.00 bucks/month and getting 5 -G service. But here is how it really went down. We had two phones, and it took over three hours for them to port our phone numbers to the new account and transfer contents of our old phones to the new ones we had purchased outright from Spectrum. It's at this point the service dynamics stopped existing. One of the phones would lock up completely, displaying "server unreachable" on the screen. I visited the Palm Desert store twice in an attempt to have my phone functioning properly. The service at that store went from barely tolerable, to non existent. They didn't have the time of day for me. There I stood, crazed beyond words, as people who didn't know how to fix it, and certainly didn't understand why it was happening, continued to feed me lies and utter bullshit. I was clearly becoming a thorn in these folks' side. I spent a total of seven and one-half hours on the phone to customer service over a three day period. Keep in mind the phone was less than a week old at this point. I made two additional trips to a Spectrum sales office in Palms Springs, where Ian was genuinely apologetic, and increasingly tolerant and understanding of my irritated demeanor. When the phone would begin to work sporadically, it ultimately would lock up and cease to function. Despite the change out of SIM cards, twice, and finally at my insistence, a complete swap to a new phone, the problem persisted. I had tried for a full week, to speak to a manager, who was never in the office. They would not give out the store managers name or office hours, nor were they keen on giving out information about corporate officers or regional managers. Despite having bought the phone at the timeof new service, they wouldn't budge on unblocking the phone until two months of service had transpired. Realizing that Spectrum didn't care about my customer satisfaction, and was not willing to help me, even if they had the technological savvy--which they clearly lacked, I turned to the manufacturer of my cellphone for help. The senior technology service manager I spoke with explained my dilemma in great detail. Although frustrating and annoying, my failed service is not uncommon with Spectrum. Apparently, they are expanding rapidly, without a solid infrastructure. They piggyback on Verizon and are sometimes weak on their own merits, providing some phone models to have inadequate signal strength from the towers to fully function. Had the salesperson been more upfront and honest about answering questions, and less hard sell of their product line, I would not be stuck in this predicament. My problem stemmed from the fact that my phone was not getting a strong enough signal from Spectrum's towers. At this stage of the game, I am but a small fish in a very big pond, and Spectrum doesn't give a damn about me or my problem with their company. If you are reading this Spectrum, you have passed up a customer service recovery option. I am still without reliable cellular service. It looks as though I will have to endure additional out of pocket expense to get a phone from another provider. It goes without saying that my spectrum internet and cable tv services will be going very soon, too. Good bye and good riddance Spectrum. Forever is a long time for lost revenue. read more

insane wait times! waiting 2 hours plus to exchange a cable box that their tech forgot to exchange when he came to the house! i noticed immediately and called the texh back who said he already closed out my ticket and couldn't come back (he was 5 minutes from the house) he said oh go to the store and it's an easy 5 minute exchange! what a joke! this place sucks! read more