We came in yesterday for our 11 am appointment and Mackenzie helped us through the whole process…read more My parents and I upgraded our phones and switched services from one provider to another. Mackenzie was great, he was knowledgeable, professional, friendly, and very patient with the long process of bringing everything fully over to our new phones. Since it's the holiday season, it started to get busy after we arrived so it's best to make an appointment when you can. And also given the season, the stock in phones and colors was very low, like slim pickings. We managed to all get the phones we wanted, but barely haha. Our process was quite long just because of data transfer and the hoops to switch services, but Mackenzie was such a big help. We have no complaints and had a wonderful experience. Thank you for taking care of my family!

Verizon Wireless has the WORST Customer Service Department I've ever experienced. The wireless…read morephone service is fine, and internet service is ok. BUT... if there is an issue, good luck in getting it resolved. 1) Customer Service representatives are overseas; 2) Calls to C.S. frequently get dropped, sometimes after 30-45 minutes. I was told more than once that C.S. reps cannot call you back when that happens, but I have had them call me back on occasion, so that statement is not true. 3) I have spent MANY hours and many phone calls trying to get an issue resolved since February of this year. (I estimate 15-20 phone calls, not counting the ones that got dropped where I had to call in again, and i estimate 15-20 hours spent on the phone with them.) STILL NO RESOLUTION!! As a result, they have overbilled me for several months, and trying to get a credit for this so far has been futile. Unfortunately I am locked into an agreement with them but will be cancelling as soon as I'm able.

Had an appointment for 10 am on a Thursday. Walked right in, immediate service. Johnny was my…read moreassociate and did a great job helping with new phone and transfer of service to Spectrum. He was kind, thorough, and provided excellent care. Sadly, they were missing an associate, and the line stacked up 13 people long by about 10:40. I would highly suggest an appointment.

The worst customer service I ever witnessed. Been here an hour. Just informed us they are not going…read moreto help us because they close in 45 minutes. They at the very least stay to help me and the 2 other customers behind me too. This is ridiculous. Costumer service is sad here. To put it mildly. So slow, Don't come to spectrum for anything. Slow like there internet. The manager should be fired for there team us like this. Should have a 0 star section.

This company came through for me when no others could. Took…read moresome time and effort to get everything set up but well worth it. Everything worked out good for me & my family. I would highly recommend.

The sales guy will randomly come up with more fees. I had 3 phone calls with him and evry time…read morethere would be a new fee. It was super shady. I do not recommend.

After being a customer for years I am just left very disappointed. Devon seems to always have too…read moremuch on his plate and was always promising to get back to me but never did. This went on for month and months; with no internet working yet getting billed for it anyway. Devon was always too busy. I have texts going back 8 months trying to get him to help. Eventually I gave up, yet still he tried to bill me. No sir, I will not be paying for service that never worked and was never solved. Wanted to give the chance to a local company; but this definitely isn't the right one to work with.

I recently got wifiby installed at my place this year in august 2022…read more Install was pretty quick since there was already a dish outside my unit from the previous tenant. Standard Internet speed is horrible. 1 mb download and 1 mb upload. You will not be able to game with friends online that's for sure! downloading a game will take you 1-2 days! You can watch videos online, and that's pretty much it. I've called numerous times, left voicemails and sent emails to change my speed to their business class, but they never pick up or email back!!! I don't even know how to pay them since they wont respond. 200.00 for the install and 1st month pay. So far I regret everything about choosing this company even though its "no contract" (probably the best part about it)

I'm not a fan of coming to providers (mobile, Internet, etc.) like this, but I joined the queue…read morewithout an appointment during entry. It took about 15-20 minutes to reach an employee because I was third in line. Alexis did an exceptional job while returning an unused cable box and grabbing my new modem. I was hoping me not living in Riverside County wouldn't be an issue, which it wasn't. She easily located my order using my cell number and ID, then I was on my way. Thank you, Alexis!

Steven , great customer service and very helpful, had us go to new lower plan , thank you for the…read moresavings

Very bad customer service , you'll waste your time with only voice automated service !!! No real…read morepersons at all f...ck u

Never, ever again! I called to cancel today because I am moving and they do not provide service at…read moremy new address. First I tried cancelling online through the chat but was told I had to call. It took over 20 minutes for a rep to answer and towards the end of the call, he indicated there would be a $50 restocking fee. Nowhere did it ever list a restocking fee when I signed up. When I moved here from my previous address, I was able to cancel Spectrum easily without any issues at all. I used to hate Spectrum but compared to Frontier, they are friggin angels.

Good job. Well done. I have been a long time customer and have always received good service way…read moreout here in Wonder Valley.

I live in an area where internet lines haven't yet been run. Trying to get reliable internet proved…read morechallenging until a friend recommended Mojave WiFi. I had two expensive, disastrous experiences with other companies, one of which had me on hold for over an hour when I reached out to can el service. When I called Mojave WiFi, the phone was answered by a local woman who was friendly, professional, and ready to help me. The installer was on time and showed the same friendliness and professionalism as the woman in the office. They asked me to buy a router, which I got for $50 at Walmart. Earthlink charged $16 permi th for their router, so I'll be saving money by having my own in just a few months. So far, the internet works great. I spend a lot of time on the computer or streaming TV and there hasn't been any issue with the signal. I highly recommend this company and its kind people.

Amazing and clean space. Wait time was a bit long but it makes sense because they take the time to…read morereally understand your needs. Gave me a a great bundle for an amazing deal!

Great service, save so much money. I change my phone from Verizon to Spectrum and was half of the…read moreprice!

We have been a customer of Automated Telecom for several years now and can't begin to describe…read moretheir service level. It exceeds perfect. At the time of installation, Ian saved us so much money. The very few times we've had glitches, James has solved them remotely or by spending time in our office fixing them while saving us some money too. Can't say enough. Judi - Palm Desert Escrow, Inc.

Ian saved me 200 bucks per month on my phone system. Love this service because i get to talk to…read morehumans rather than a long chain of computerized receptionists. He fixed my phones when they were down as well.

I contacted Empire Satellites to get Starlink installed. I live in Riverside, CA and they were able…read moreto service my request. Chris did an amazing job. He was friendly, fast and very professional. I live in a two-story home and Chris was up on the roof no problem and had my Starlink installed super fast. He also helped me with the setup process so I could connect my devices. I highly recommend Empire Satellites. Chris was great and the price is a great value for the service Empire Satellites provide.

Practically everything in the follow up response by the owner is a blatant lie, further proving my…read morepoint that the guy has no integrity. 1. Original quote given did not specify a "covered cable" install. I would have declined right then and there. My router is located inside a room with no exterior walls. 2. I never "insisted" on using the mount that I bought. If it was indeed not suitable (which of course was not the case), it should have been explained exactly why. All this particular mount needed was a small block of 2x4 behind it, to clear the edge of tile roof. But Chris was too lazy and rushed to think it through. Instead, he claimed that it needed "an extension" (nope, it didn't), and proceeded to butcher my brand new fascia by driving six (!) lag bolts through the mount at haphazard angles. When I re-mounted the dish properly myself a few days later, I was appalled at the damage that was inflicted. 3. He is obviously not used to his customers checking the quality of his installs. He came up with "oh, it's not finished yet" line only after I showed him the photo of the shoddy work he has done, got up the ladder myself, and demonstrated how wobbly the mount still was. Before then, he kept insisting that the mount was installed perfectly. 4. Before he left, he did offer to install his "professional" mount for $100. It was NOT free of charge, as he claims. This sleazy used car salesman's last ditch upsell was the final straw for me. That's when I knew I had to post my review. I have nothing more to say - it is up to the reader to decide who is telling the truth. If you still decide to hire Empire Satellites to work on your home, be prepared to live with the consequences.