Had an appointment for 10 am on a Thursday. Walked right in, immediate service. Johnny was my…read moreassociate and did a great job helping with new phone and transfer of service to Spectrum. He was kind, thorough, and provided excellent care. Sadly, they were missing an associate, and the line stacked up 13 people long by about 10:40. I would highly suggest an appointment.

The worst customer service I ever witnessed. Been here an hour. Just informed us they are not going…read moreto help us because they close in 45 minutes. They at the very least stay to help me and the 2 other customers behind me too. This is ridiculous. Costumer service is sad here. To put it mildly. So slow, Don't come to spectrum for anything. Slow like there internet. The manager should be fired for there team us like this. Should have a 0 star section.

Dania was very professional, respectful, and incredibly helpful. The store was very busy when I…read morewalked in, yet she still noticed me right away and offered a warm welcome. Even though I was in a hurry, it was worth the wait--she helped me with everything I needed and more. Thank you for having such an enthusiastic and hospitable associate.

Was trying to add a user to our account. We spoke to the phone support and got instructions to go…read morein to the store and they would then call the primary account user on their T-mobile number. We went in and were told no, they had to come into the store. There wasn't any attemp to see how he can help you, just a wall of inaction. So we left. The primary account user is in another State, so that complicates it. Yet, he called T-Mobile phone support again and they added the name to the account, only needed us in the store with ID and the phone, for a new card. We made sure to go to a different person, but the guy that originally was no help made a point to come over and tell the girl helping us to make sure we were authorized to be on the account, like we were a couple of crooks. Good grief. Homophobe maybe? I don't know. Never had that sort of accusation - ever. So rude. Luckily, he went back to the woman he was helping and the girl helping us took care of everything. And, she was very nice and professional. She knew what to do and was efficient, while remaining polite and kind. After 2 calls and two visits to the T-Mobile store, we have my husband on the family account. I like T-Mobile, or I'd give lower stars, but the coverage is good for international roaming and usually the service is nice. I'm so taken back by the implication that we were trying to scam something. He did nothing to help us, simply dismissed us, without even lifting a finger, unless he gave us one as we left.... I don't know, and wouldn't be surprised. It just felt bad.

I bought a new iPhone and the 2 sales people were great. I highly recommend working with RAYMUNDO…read moreH, Personable. The store manager found my phone in the back stock when the website said I'd have to order it online. I'm very happy.

Decided to switch from Verizon to AT&T and so, I went to this store. The salesperson, JOSEPH, who…read morealso stated he was an assistant manager, helped my wife and I. The transition was smooth and JOSEPH gave us all the info related to our account. JOSEPH even told us to contact him if we had any questions or concerns. Needless to say, but, JOSEPH has had a difficult time following through with his commitment. I understand they can get busy, but jezzzzzus, follow through!! Bad for business, bad for the store overall, and bad for AT&T. Demote JOSEPH and hire someone who follows through. I won't be visiting this store anymore.

We came in yesterday for our 11 am appointment and Mackenzie helped us through the whole process…read more My parents and I upgraded our phones and switched services from one provider to another. Mackenzie was great, he was knowledgeable, professional, friendly, and very patient with the long process of bringing everything fully over to our new phones. Since it's the holiday season, it started to get busy after we arrived so it's best to make an appointment when you can. And also given the season, the stock in phones and colors was very low, like slim pickings. We managed to all get the phones we wanted, but barely haha. Our process was quite long just because of data transfer and the hoops to switch services, but Mackenzie was such a big help. We have no complaints and had a wonderful experience. Thank you for taking care of my family!

Verizon Wireless has the WORST Customer Service Department I've ever experienced. The wireless…read morephone service is fine, and internet service is ok. BUT... if there is an issue, good luck in getting it resolved. 1) Customer Service representatives are overseas; 2) Calls to C.S. frequently get dropped, sometimes after 30-45 minutes. I was told more than once that C.S. reps cannot call you back when that happens, but I have had them call me back on occasion, so that statement is not true. 3) I have spent MANY hours and many phone calls trying to get an issue resolved since February of this year. (I estimate 15-20 phone calls, not counting the ones that got dropped where I had to call in again, and i estimate 15-20 hours spent on the phone with them.) STILL NO RESOLUTION!! As a result, they have overbilled me for several months, and trying to get a credit for this so far has been futile. Unfortunately I am locked into an agreement with them but will be cancelling as soon as I'm able.

The service was awesome. Two other stores in town tried to charge me based off the watch brand as…read moreopposed to the battery. Thank you for such a huge savings and great service!

Nick gave me fabulous customer service very thorough and gave me all kinds of ideas for purchasing…read morephone covers and replacement screen protectors! You will be thrilled and he will take care of you !! Five star service *****

Super service really fast and gave me advice on how to save money on my cracked phone.read more

I walked in having scheduled an appointment and there were three people waiting. I was never…read moreacknowledged and both service people were in the back. It took 15 minutes for anyone to come out front The store front was empty and anyone could have come in and stolen all the merchandise. It took 30 minutes for them to get to me. And this is with an appointment. What is the point of scheduling an appointment if you have to wait longer than walk-ins? I heard a phone ringing. There were two employees and neither answered the phone. I'm sure these young men are good at repairing cellphones, but they don't have a clue about running a store. They probably need one employee to stay out front and answer the phones. I will say that when they finally got around to me, service was good. But I think next time I will support a small local business and not this corporate-owned company. I just felt really ignored. If you do book an appointment here, be prepared to wait a long time.

I have shopped at this store quite a few times since 2000. Last trip was to purchase an entry…read morelevel laptop for my wife. Store was very busy. First mistake. Dont go during the week end. The wait wasn't too bad. Unfortunately the fellow we dealt with had zero customer service attitude, although I thought he was a manager. He was busy with his iPad doing other stuff, he did not pay much attention to us. We should have walked out. Apple new policies are no longer customer friendly. You're on your own, very little personal one on one assistance. I felt we were at the market buying groceries. We end up buying a Neo. Then a gal brought and initiated the Neo; she was moderately helpful, and more talkative. Still a long way for great CS. The best part was the free tutorial 1hr lesson in-store.

I had the absolute pleasure of meeting Apple Executive Michael David. Michael was the consummate…read moreprofessional-- patient, knowledgeable and kind. He troubled shot my phone and was in a word: Awesome. Michael is a great reflection on the Apple Brand-- and deserves to be recognized for his customer service and' bedside manner' by Senior Management. Also, I was assisted by Hector who also demonstrated excellent customer service and and like Michael had a positive attitude and great customer service skills. Excellent job from both Michael & Hector. Thank you for helping out old " Fred Flintstone ". You guys are the A TEAM!!

For a change a business with knowledgable staff and very business like. I came to them frustrated…read morefrom another cellular company and the change has been from dark nights to bright days! It is more expensive, but like the saying, you get what you pay for!

What a great place. This location is rather large for a Vetizon store..There is very little on…read moredisplay for such a large store. It almost looks empty inside. They needed a large sign showing where the sign in board was. I did not know they had one. It was just sitting on one of the empty desks. The staff are friendly. Apparently I was waited on by a new staff member. He didn't seem to know much about the procedures to get a quote. Be was friendly anyway, and he finally answered my questions after he consulted the other staff members. I ended up not switching my account to them from.T Mobile, and decided not to trade in my old phone for a new one, they offered my $150 less in trade than.T Mobile did. Nice place though.

Our WiFi and cell phones were both not working after Frontier and Verizon were to the house. AVI…read moreTech came in and everything is working efficiently again. The owners Erica and Jesse are the best!

Excellent, on time, reasonable, personable Recommend this…read morecompany for your tv needs