This location, in Palm Desert, was the closest to my house in RM. It's convenient enough with…read moreCostco, SAMS and WalMart all within minimal driving or walking distance. However, it's woefully slow. I don't think it's the reps, per se, but more the customers. During the almost 1.5 hours combined waiting time (I had to pick up new equipment, go home, then come back and drop off the old equipment), I noticed that almost everyone who was there had little to no grasp of current technology. Either it wasn't a clear understanding of their cellular phone plan rates, the Xumo box and remote, or how to connect their dumb or smart TV to spectrum, it was all rather simple stuff that took so much time. I had ordered my equipment while driving and was told it would be ready after 1pm. Fair enough. I got there at 1:20 but didn't leave until 2:15! Yikes! Then, when I returned at 6:30 pm, I wasn't helped until almost 7. For those of us who know how to log into a website and navigate, there should be an automated dispenser and/or return kiosk for equipment. I really didn't have to talk to anyone to get or return the equipment. I mean, I had to activate the new modem on my own via their website, so Spectrum already made the assumption I didn't need any customer service help, so why would they think I'd need it picking up or returning equipment. The 2 star rating was based on the wait times, but really, it's a reflection of the customers' lack of knowledge... I appreciate the teams' patience there. Some of the questions or the rudeness of the customers would have gotten on my last nerve...

I had to call two different times in the evening because my Internet was not working. I am on auto…read morepay. Cancelled my service and returned all my equipment on April 6, 2026. My payment was paid on April 5, 2026. I called to get a refund since I only had service for one day before I cancelled. NO REFUND! Will not use Spectrum again!!!

We cancelled our service mid 2024; told that they would come remove the equipment on our roof, but…read morewe continued to get billed. Then we were told we needed to return the I. House box in order to terminate our contract. We took the equipment to their office. We have continued to be billed for 4 more months. I reached the billing person today who told me that it is their policy that they do not stop billing until you send something in writing. I asked where in the contract that was stated, her exact words were "they told you that when you started the service" . I have been trying to get this service cancelled since Oct 2024. Still trying in Feb 2025.

We have used Pacific Light Wave for our Internet and network services, both at our home and our…read morebusiness. They are phenomenal. Extremely knowledgeable, professional, they get the job done right and when we had an issue with the bad storms, they had us back up and running in no time. Highly recommend them for all of your Internet needs.

After being a customer for years I am just left very disappointed. Devon seems to always have too…read moremuch on his plate and was always promising to get back to me but never did. This went on for month and months; with no internet working yet getting billed for it anyway. Devon was always too busy. I have texts going back 8 months trying to get him to help. Eventually I gave up, yet still he tried to bill me. No sir, I will not be paying for service that never worked and was never solved. Wanted to give the chance to a local company; but this definitely isn't the right one to work with.

I recently got wifiby installed at my place this year in august 2022…read more Install was pretty quick since there was already a dish outside my unit from the previous tenant. Standard Internet speed is horrible. 1 mb download and 1 mb upload. You will not be able to game with friends online that's for sure! downloading a game will take you 1-2 days! You can watch videos online, and that's pretty much it. I've called numerous times, left voicemails and sent emails to change my speed to their business class, but they never pick up or email back!!! I don't even know how to pay them since they wont respond. 200.00 for the install and 1st month pay. So far I regret everything about choosing this company even though its "no contract" (probably the best part about it)

First - I went online and made an appointment. Without one, I would have waited at least 40…read moreminutes. I walked in at my appointment time, and poof, they were waiting for me. Erika helped me. She was calm, knowledgeable, and patient. She kept reassuring me by saying, "trust the process". She spent 2 hours with me. Some of that time, I was waiting for a system reboot. But she was there, checking in periodically. Erika went above and beyond. She is my new "go to" tekkie. I sure hope her employer reads these. She was 5 star.

The technicians are amazing; they keep going until an issue is resolved…read more Whoever sends the surveys, however, is not at the level of the technicians. The surveys are ridiculous. They ask questions that are irrelevant to the issues. The technicians are doing the work!

I called to see why my bill increased. The customer service rep was very nice and helpful and told…read moreme it was because of the no longer discount of autopay. The customer service is very good, but the company is not. I was told that i had 600 mbps. On Spectrum website I got 600 mbps, but oh the other speed test sites, I only got 340. When I asked about canceling my account, the basically said nothing. It's really sad that Spectrum cares so little about their customers that they don't care if we keep our service or find another carrier. I will start to look now. Very sad.

The worst! Truck damaged the junction boxes on the side of our building. Power was restored in 4-5…read morehrs. 45+ hrs later Spectrum still hasn't restored Internet. They stopped sending updates after the 3rd message. It's nearly impossible to reach a human, but if you do, you get attitude. Clearly they don't care about your business. If you have a choice, I highly recommend choosing another provider.

Never, ever again! I called to cancel today because I am moving and they do not provide service at…read moremy new address. First I tried cancelling online through the chat but was told I had to call. It took over 20 minutes for a rep to answer and towards the end of the call, he indicated there would be a $50 restocking fee. Nowhere did it ever list a restocking fee when I signed up. When I moved here from my previous address, I was able to cancel Spectrum easily without any issues at all. I used to hate Spectrum but compared to Frontier, they are friggin angels.

I went from wanting to go to Frontier, to never wanting that company in this home…read more I requested internet service and got a fair price. Installation was going to be in one week during an appointment on Friday. On Tuesday of the week, a guy stopped by to get into the backyard and run cable. On Wednesday, at 6:30am, another installer knocked and began digging a ditch for the line. Wasn't even nice about it. On Thursday, yet another unexpected visit from dig alert, but Frontier had already dug a shallow trench. So, he left. On Friday, the day of install, nobody showed up. Nobody called. So, I stayed with my current internet provider. A week later I got a voicemail that they were ready to install. They had zero respect for my time, just dropping in to work without notice. And, they stood me up for the appointment. I wondered if I should reconsider Frontier. UNTIL, once again, Frontier knocks on my door. They literally knocked on the "No Soliciting" sign. I have to buy gates now, it seems.

Mojave WIFI is the BEST Internet available in the Morongo Basin!…read more I was referred by my neighbor after a complete fiasco with the only other option in the area and as it turned out I am very happy to have ended up with Mojave! First and foremost, the office staff was very helpful and got me an appointment set up immediately... Which I couldn't make and had to cancel and called back over a year later to reschedule. Not a problem, they found me another appointment and set it up for the very next day! (Not sure that this is always the case but it worked out for me!) They sent me a list of everything I needed to know and some directions on the equipment that I needed to provide for them and I was off and shopping! The router and proper surge protector were easy to find at the local WalMart. I was given a window of 8-10am on a Saturday and at 8:10 the installer was at my front gate! Ed, the installer, was competent in his job and within about 20 minutes we knew that we were going to be able to complete the install It took a few minutes to sign waivers and set up the ladder, but once he climbed up on the roof with the test equip we it was fairly shortly there after we were ready to proceed! The installation is clean and the Ed was through about the necessary steps to restart the equipment if I need to move anything around. 45 minutes later Ed was done and on his way! I like the fact that this is a "No Contract" carrier so that if I want to increase my bandwidth at any time all I need to do is place a call and they can upgrade you for a month at a time! I will definately refer others to Mojave WiFi!

I live in an area where internet lines haven't yet been run. Trying to get reliable internet proved…read morechallenging until a friend recommended Mojave WiFi. I had two expensive, disastrous experiences with other companies, one of which had me on hold for over an hour when I reached out to can el service. When I called Mojave WiFi, the phone was answered by a local woman who was friendly, professional, and ready to help me. The installer was on time and showed the same friendliness and professionalism as the woman in the office. They asked me to buy a router, which I got for $50 at Walmart. Earthlink charged $16 permi th for their router, so I'll be saving money by having my own in just a few months. So far, the internet works great. I spend a lot of time on the computer or streaming TV and there hasn't been any issue with the signal. I highly recommend this company and its kind people.

Great service, save so much money. I change my phone from Verizon to Spectrum and was half of the…read moreprice!

No closed captions on Spectrum news! Programs often freeze,…read moreSlow response time for all streaming like Disney plus. Prime ,HBO Max.

We have been a customer of Automated Telecom for several years now and can't begin to describe…read moretheir service level. It exceeds perfect. At the time of installation, Ian saved us so much money. The very few times we've had glitches, James has solved them remotely or by spending time in our office fixing them while saving us some money too. Can't say enough. Judi - Palm Desert Escrow, Inc.

Ian saved me 200 bucks per month on my phone system. Love this service because i get to talk to…read morehumans rather than a long chain of computerized receptionists. He fixed my phones when they were down as well.

Chris installed my Starlink last night, there was a bit of confusion on installation fee and wish…read moreit was honored at the $280 plus $100 for parts totaling $380 I was quoted instead of the $450 that was paid. Chris was extremely professional and took the time to explain the process and mount the dish on my patio cover instead of my house. Chris was extremely professional however I'm giving a 4 star rating because my original quote was not honored, that was disappointing.

We had Starlink installed by Empire Satellite and had a very good experience. Chris was…read moreprofessional, knowledgeable, and efficient. He quickly assessed the best setup, installed the dish on the roof, and ran the wiring inside cleanly and neatly with great attention to detail. Pricing was fair and clearly communicated. While he did arrive late, he proactively texted updates about his schedule, which helped set expectations. Overall, solid workmanship and good communication. I'd recommend Chris and Empire Satellite for Starlink installs.