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    AT&T Store

    2.3 (210 reviews)
    Closed 10:00 am - 8:00 pm

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    Another view of the flyer Jane wanted to take
    Michael S.

    My fiance and I went in on Monday, September 1, to upgrade her phone. Henry, I believe his name was, was training a new employee. He greeted us, stated he had the phone in stock we were looking for and would be back up. While we were waiting we saw a flyer on the table advertising the phone we wanted and it's partner watch for 17.50 per month. When our sales person returned, he had brought the watch out with him, no need to push the deal we were already on board. As he was attempting to make the figures work, you could see he was getting frustrated as the math was not hitting that amount. He said it was at 35.00. He stated he didn't think the sales price was active yet. I let him know that it's an advertised price, it needs to be honored. He called over Jane who looked at the flyer and she stated, "I'm just going to be taking this from you now." She itteratted that the fine print stated there needed to be a service activation for the watch. I said that's fine but the advertisement is outright misleading. We walked out no deal. I called the store on Tuesday morning to request to speak to a manager, I was told, no manager in today but Aris, our assistant manager is in a meeting, let me get your information and I'll have him call you back. Wednesday morning came around, still no call. I called the store again, they stated they had my message and Aris and the store manager were out of the building. They also mentioned that Jane was a covering assistant manager from another store. The only reason to go into a physical store is the customer experience. This was an absolute miss on so many levels. A complaint has been filed with the Department of Consumer and Business Affairs of Los Angeles County as well as The California Department of Consumer Affairs. ****Last update. Mari called me, introduced herself as the store manager. She advised the flyer was provided by corporate, which given att's history, not hard to believe. While she was apologetic for the incident and invited me and my fiance in for any further needs, she was still unable to do anything to honor the price as advertised. I asked her if she could make sure that Henry received any type of recognition/ commission for the lost sale due to Jane's incompetence in the customer service field, she said she would look into it. While the resolution is not fully satisfactory, it's understandable given the fact there is only so much lead way given to employees by the higher ups. Thank you for the great customer service Mari.

    Spaciousness

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    12 years ago

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    11 years ago

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    15 years ago

    much better than the used to be. my phone exchange was relatively painless

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    10 years ago

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    9 years ago

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    11 years ago

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    Page 6 of 6

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    Review Highlights - AT&T Store

    Christian helped me out and explained everything to me and introduced a better plan that would be better for my family.

    Mentioned in 3 reviews

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    Verizon

    Verizon

    3.4
    (164 reviews)
    0.2 mi
    $$

    Highly recommend Rodrigo for any of your device needs. He hooked me up with an iPhone 17 Pro and…read morewas just so easy to work with, efficient, and straightforward without any BS. Thank you Rodrigo!

    I came here back in November 2025 to get a new iPhone because I was tired of using the same beat up…read morePro 13 I had. I also wanted a cheaper bill, which I now 100% regret. I planned to switch to T-Mobile but thought I'd first see if Verizon had a better deal. This was a MISTAKE. I was approached by some heavyset dude with glasses and a big grin who introduced the idea of switching to a Verizon business account because it's "cheaper". Don't listen to this BS! It has been a total nightmare. They (the guy in glasses and the General Manager whose name I won't say) convinced me this was the best option because I would get a better deal for home WiFi and my phone. Complete garbage. This plan is loaded with additional fees, large upfront costs as well as taxes, and the internet router is very expensive and exceptionally slow. The WiFi speed is nothing even remotely close to the slowest charter spectrum speed available. No big deal right? WRONG. I immediately sought to cancel my business internet, which has yet to actually occur it seems. I was told that I cannot give the router back to the store to return the router. No. I must send it back via UPS and go through an extremely irritating process of taking to some random person in India (or whatever country) to complete the process. But before any of this, I had to spend an unknown and significant amount of my time waiting and getting "support" over the phone with these people who barely speak English to cancel the internet. The cancellation NEVER HAPPENED. It is still on my account and charging me for this service. This is after numerous efforts to cancel this horrible feature on my plan. They claim the warehouse has to receive the equipment to close and remove this from my account. This is after I gave them all of the information regarding the equipment return. I also was assured by multiple phone workers that I would longer be charged yet here we are. I was so pissed one day that a support service worker sought to give me 50% off on my bill for 24 months! Of course I agreed. My recent bill however has the addition of $152 pertaining to the business internet. My bill thus came to $170 and this was the initial month to include my discount. Verizon's customer service has either always been terrible unbeknownst to me, or the customer service has exponentially plummeted due to cutting corners and using offshore workers who at times can barely speak English. The general manager has virtually no power to help you. He himself must call these offshore workers to get anything done, and he will direct you to do it yourself. Things did not used to be this way. I'm okay with doing it myself, but these people have assured me on multiple occasions that I would not be charged anymore and that the business internet line and service that I have never even used nor have the equipment for would be canceled and removed from my account entirely. This has been lie and a scam. I need my refund ASAP.

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    Verizon
    Verizon
    Verizon

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    IFIXFORU - San Gabriel

    IFIXFORU - San Gabriel

    4.6
    (292 reviews)
    5.0 mi

    I have been traveling quite a bit over the years and IFIXFORU has always been able to save my…read moreSamsung Galaxy Note 20. Several years ago I left my phone on the bumper of my rental car in Alaska. A friend drove off and my phone was was lost somewhere on a road. By some miracle my phone was found and given back to me. It had been run over over by a truck but IFIXFORU was able to replace the screen and made it work again. Last month, I got my cell phone wet with seawater while fishing at Christmas Island. IFIXFORU saved my phone again. Another screen and new battery were installed. A week later after fishing in Alaska, my phone went totally dead. Because it was still under their 60 day warranty, Harry replaced the motherboard at NO extra charge, and my phone is working great again. I highly recommend this business.

    Back in late April, when I was about to go to bed, a sudden shutdown happened in front of me. The…read morenext day, it turned out that my battery life went out of control last night. Indeed, I tried to make the blinking stop by unplugging the charger and then plugging it back in. After that, it was still blinking and never stopped. I asked my uncle to help me fix the problem by unscrewing the bottom layer of the laptop and see if the battery was OK or not. Enough with my experiences at home. As requested, my uncle decided to hire my stepmother to help me fix my MacBook before it's too late. At the beginning of May, the day had come to send my device to the iFixForU shop where only 2 boys were working. My stepmother asked one of the workers to see if they wouldn't mind fixing my device. But instead, they accused me of ruining my device by adding one last sentence "nobody's gonna help you", which sounded like my life is already over. I'm sorry, but that treatment they gave me was unfair and unacceptable, and I have never trusted that smile the worker had; it's humiliating. Having had enough, I can tell that their service didn't do me a favor, so I had no choice but to send my MacBook to Di-No Computers in the following month. Since I vowed never to visit that shop again, the technicians working for iFixForU get 2 choices: Improve their treatment or get fired. This has been my experience with iFixForU, and this is Christine Lim signing off.

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    IFIXFORU - San Gabriel
    IFIXFORU
    IFIXFORU
    IFIXFORU - San Gabriel

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    Cellairis

    Cellairis

    4.4
    (242 reviews)
    1.7 mi
    $

    DO NOT GET YOUR PHONE SERVICED HERE or any of the Kiosks in the Mall. They are a connected. I…read morerecently had an issue with my iPhone 13 max speaker and needed to get it repaired. Coincidentally I was at the mall and saw the upstairs kiosks. I was told it needed to be replaced and it would take 30 minutes. So I left it and returned only to be told that it needed to be taken downstairs to this store and it would take another 45 minutes. Once returned, I was told by the manager that my front glass was also damaged and that they replaced it free of charge. THERE WASN'T ANY DAMAGE TO MY SCREEN. A few days later, my speaker went out again as well as my screen became noticeably dimmer than before. I took it back and they explained to me the connections were loose and that they tightened the connection and sent me on my way. As far as the screen brightness they told me that that was normal. Fast forward a few weeks, my screen without any accident went green and blue. * IMPORTANT*. I then took it to my regular service store and upon inspection, his findings were unbelievable. He found that the screen was switched out with a low grade aftermarket glass, internal parts were missing, and multiple screws were missing. The cost for the original apple glass was $300.00. The switched glass was a cheaper glass that is a 1/3 of that. I was completely scammed. So from a simple speaker issue that I was charged $55.00, this ordeal cost me $350.00. I have called the current manager and now I'm being told that this store doesn't exist any more and that he doesn't know this guy. Ridiculous, these photos are directly from their own yelp site.

    Had phone screen repaired here. They decided to give me a wrong model of phone screen for my phone…read morenow it's overheating and the touch sensitivity is low. What a rip off

    Photos
    Another mugshot
    Another mugshot
    This is the place that saves my phone
    This is the place that saves my phone
    Getting iPhone XS screen replaced

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    Getting iPhone XS screen replaced

    AT&T Store - mobilephones - Updated July 2026

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