Just visited this location to get my new phone transferred over successfully and hope to unlock my new phone. I was helped by Mason pretty soon after arriving which was better than the anticipated wait time listed on the screen. Despite it being a very long process, Mason was very kind and patient throughout process. Even ensuring that my phone was working 100% before letting me leave the door (as I clearly would've left without testing). I felt the help from Mason was attentive and super helpful. Hopefully don't need to return anytime soon but if the need arises, I will definitely be visiting this location in future! Was satisfied with my newly working phone that was successfully transferred. Would recommend to anyone needing assistance or considering switching to AT&T! read more

Gross Negligence and Lack of Management Support I am beyond frustrated with the lack of professionalism at this location. On Sept 19, 2025 I completed & drop off a simple device trade-in for a promotion with Jennifer T . Because the staff failed to process the return correctly, I am now being charged the full price of the phone.. I have already spent 4 hours on the phone with Customer Service , yet the billing error remains uncorrected I returned today Jan 9 , 2026 around 6:15 PM to fix this. The Assistant Manager, Enrique as he says his names ; but I believe his name is Aris , was sitting in the back and showed zero concern for the situation. Despite this being a store-level error, he didn't even bother to open a Hyla Inquiry or a Clarity Ticket to track the missing device. He simply handed me a proof of delivery, told me "this is all I can do," and sent me on my way. I had to go the route of escalating to AT&T legal department Notice of Dispute & The AT&T Office of the President, it had to go this way ? Really? It is unacceptable that I am stuck fixing a mess created by this store while management refuses to use the basic tools at their disposal to help. Avoid this location if you expect any accountability. Just a MESS ! read more

This store is a scam. I upgraded my phone online and selected in-store pickup at the Pasadena location. When I arrived, the representative told me there was a technical issue with the online order. She said she needed to cancel the original order and create a new one in order to give me the new phone. A few days later, I checked my account online and discovered that both of my lines had been upgraded, even though I only requested an upgrade for one phone, and I only got one new phone. I never authorized the second upgrade. In addition, I was charged $19 per month for insurance without my consent. I tried calling the store multiple times, but no one ever answered the phone. read more

Another frustrating experience here...I should have read these reviews first! I was trying to call this store for a 1.5 days and they never picked up the phone. I had placed a buy online and pick up in store order for a new phone that the AT&T site confirmed was in stock at this location and ready for pick up within 2 hours. However, never got confirmation the order was fulfilled. After not being able to contact a live person via phone for over a day I went to the store only to find out they don't have the phone. Seems like the strategy is to ignore the incoming calls, online orders, and run out of inventory to fulfill those promised orders. The AT&T rep in store had no other advise but to re-order the phone somewhere else. Terrible. read more

My fiance and I went in on Monday, September 1, to upgrade her phone. Henry, I believe his name was, was training a new employee. He greeted us, stated he had the phone in stock we were looking for and would be back up. While we were waiting we saw a flyer on the table advertising the phone we wanted and it's partner watch for 17.50 per month. When our sales person returned, he had brought the watch out with him, no need to push the deal we were already on board. As he was attempting to make the figures work, you could see he was getting frustrated as the math was not hitting that amount. He said it was at 35.00. He stated he didn't think the sales price was active yet. I let him know that it's an advertised price, it needs to be honored. He called over Jane who looked at the flyer and she stated, "I'm just going to be taking this from you now." She itteratted that the fine print stated there needed to be a service activation for the watch. I said that's fine but the advertisement is outright misleading. We walked out no deal. I called the store on Tuesday morning to request to speak to a manager, I was told, no manager in today but Aris, our assistant manager is in a meeting, let me get your information and I'll have him call you back. Wednesday morning came around, still no call. I called the store again, they stated they had my message and Aris and the store manager were out of the building. They also mentioned that Jane was a covering assistant manager from another store. The only reason to go into a physical store is the customer experience. This was an absolute miss on so many levels. A complaint has been filed with the Department of Consumer and Business Affairs of Los Angeles County as well as The California Department of Consumer Affairs. ****Last update. Mari called me, introduced herself as the store manager. She advised the flyer was provided by corporate, which given att's history, not hard to believe. While she was apologetic for the incident and invited me and my fiance in for any further needs, she was still unable to do anything to honor the price as advertised. I asked her if she could make sure that Henry received any type of recognition/ commission for the lost sale due to Jane's incompetence in the customer service field, she said she would look into it. While the resolution is not fully satisfactory, it's understandable given the fact there is only so much lead way given to employees by the higher ups. Thank you for the great customer service Mari. read more

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Been trying to get a hold of the store for the longest and once I did, I was on hold for about almost an hour. Then the car will drop. I'll call back again. They would answer and hang up. If I could give this place zero stars I would and would probably prefer the store to be shut down and have something else there. read more

Manager Mari is rude and unhelpful. I was given the wrong phone for a promotion and given the wrong information about my trade in that a rep told me in-store. Mari did nothing to correct it. I wasted so much time waiting to be seen to only be told the exact opposite of what I was told by a rep last month. They admitted that it was their fault but did zero to fix it. Rep Kristine tried to talk to me like I was stupid. I was following the directions they gave me! Both were lazy and condescending. They have no place in customer service. I complained to At&t about Mari. Her attitude was unprofessional and ignorant. Just do everything online. These 2 clearly don't want to work. read more

Ozzy was a great help in solving our problem His patience and understanding were much appreciated read more

Their machine to take payments was down and no one in the store could be bothered to look up any ATT store nearby to accept payments.. should have been done proactively this is 0/10 service as expected from ATT read more

I ordered a phone on the ATT website because pickup said it would be ready in 2 hours. I ordered at 10:30am. It is now almost 5pm and I still do not have an email for pickup. I called a few times, no answer. And when someone does pickup, they keep pushing the time back an hour for pickup. They are inefficient and cannot make the time promised on the website. read more

I recently needed to change phone services at my father's house who passed away. I tried to at one store only to be told I needed to go to a corporate store for the death certificate to be verified, ok. I went to the corporate store close to where I'm staying only to be told I needed a manager. Apparently, their manager was off that day, and the girl I spoke to said she was unsure of the manager's schedule. I was told to come back in a few days; I wanted this done asap so I left. I was having difficulty locating a corporate store as the online help would send me a link to ALL stores, not just corporate. After calling several stores I located this one in Pasadena. When I went in, I was met by a very helpful young man Michael. I explained what I needed and he directed me to his workstation, NO NEED FOR A MANAGER as I was told by the other store I went to. Michael checked the death certificate and make a quick phone call, just like that my death certificate was verified and I was able to cancel the phone services at his house. I chose to cancel his services and go with another carrier instead of changing his service due to the run around I had received for over a month. Had I met Michael in the beginning I would have kept the service at ATT and not switched providers. Thank You Michael for being kind and helping me through this difficult process. read more

Why are employees not able to disclose inventory over the phone? I can't look up which store has the device I want because the feature on the website doesn't work. The person on live chat said that the Pasadena location has the iPhone 17 Pro. As an employee why are you going to the back of the store when we are the only customers inside to "check" only to tell me you have no iPhone Pros or Pro Maxes. Surely you knew that. You also can't check if any other nearby stores have them, all you can do is order it to my house and tell me that you have no clue when it will arrive. Some say days, some weeks, some months. Ridiculous and nothing short of terrible policies. Nothing short of a stressful and frustrating experience per usual trying to upgrade my device read more

The only salesperson working was new and knew next to nothing about anything, including lying when they didn't know the answer. All I wanted was a simple upgrade and the salesperson wasn't sure if they were doing it right so could I wait for the boss coming about 25 minutes. After over an hour and watching the salesperson also unable to help another person who came in, I decided to leave and go to the other store on Foothill. read more

stay away they will lie to you and tell you what you want to hear just to make a sale manager is great but sales rep is willing to tell you anything just to make a sale read more

overall service is good but I'm getting very annoyed that every time I go into the store i end up with notifications about changes to my account with extra services being added on that I wasn't made aware of. friendly reminder to check your app or statement and make sure they did automatically add insurance when you already have it or something of that sort. if you remove it within 30-60 days they lose their commission for it as well. read more

There is something to be said about in person customer service. It may be a little old school in an age on voice prompted phone service, Aps to download and zoom. Our old iPad has been dropped one too many times and we were due for an upgrade. Upgrades are fabulous. Only problem is in this day and age, the stores don't carry inventory. Which when questioned deeper revealed that staff can't disclose what is in stock because of theft and robberies. We ordered what we wanted and I'll getting texts that it's been processed and shipped within 2 hours. Anette hooked me up with discounts that were available to help me with monthly savings. The accessories are on the expensive side, but for plan upgrades and other details, going in person was very helpful. Plenty of staff helping people and no wait. read more

AT&T Store - Spaciousness - Mobile Phones Near Me - Pasadena, California

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This past Friday we had an amazing experience at this location. After reading most of the reviews, I was apprehensive to stop by. I'm glad I did not allow the negative comments to keep us away. It was time to upgrade three phones and did not want to encounter a hassle as in years past. If you want to be treated with respect & the utmost kindness, look for Jen to assist you. Jen went above and beyond the norm to get everything handled in one visit. Not only did she take her time to make sure we were happy with our transaction but she also was multitasking and assisting others while we waited. No one was left unattended. It was a busy day (Veterans' Day). Jen's personable demeanor and friendly smile is what made a difference, and I absolutely will be returning to this AT&T location. Look no further for outstanding customer service. Her name is Jen. read more

My antiquated IPhone 6 had a dying battery. Rather than hoping to get a battery at the Apple Store- I instead decided to finally upgrade my phone. In the past I always received no pressure sales from the store clerks. When I went yesterday after work-not only was I quickly waited on by a very polite and understanding young man named Mickey Tripp- who not only had the IPhone I wanted but also took the time to transfer all of my data from the old phone to the new one. Mickey also patiently showed me how to operate the new phone. I left the store not only with a great phone but I felt welcomed and respected by the staff! Let me also say the sales was no pressure in me getting the IPhone watch or any other extra things I "may need" Great job AT&T! read more

I just wanna say thanks to Darial!! She was so sweet and helpful, made our experience so much easier.

So I was in Target, and some guys started asking about my T Mobile plan, I had ATT for 10 years before I had to have T Monile for 5. It was my opportunity to switch back while keeping my numbers the same and up grading mine and my sons phones. I said yes, and 2 nice guty helped me complete the process. Unfortunately, they processed my account information wrong. All wrong. This is the reason I loved ATT for so long. They always get it right! I walked into ATT today, and they literally took the best care of us. Christian is so great making a stressful, tedious situation a breeze. He re-did the entire process and got us hooked up with cases and screen protectors. It was so great to be taken care of with a great attitude. This is customer service. Thank you, Foothill team. Thank you, Christian. read more

After stressing all night because my phone wasn't working, and my phone is extremely important for my business, we had to bring our phones in to get them working. Even while walking in I had anxiety all morning because customers are constantly calling me on regular basis. Let me tell you...... Haylee solved our problem. She was very professional, accommodating, listened very well to the problem we were having and went above and beyond. Our experience with her was great and she was very knowledgeable. If I ever have issues again I am coming to see her. You should ask for her directly if you have issues with anything ATT related. She deserves a pat on the back and more. Even bring her lunch because she got us up and running quickly. I have a technology company so know the complexity involved with networks. She knows her stuff and great attitude. I would hire her in a heartbeat. read more

They will scam you and add an additional line without your knowledge or consent. I came in to get off my dad's plan and onto my own first net account. Something that should've been a relatively easy task. While the employee Jennifer T, did put me on my own first net account she also added an additional line of service so my single phone had two phone lines. She also brought me out an Apple Watch and told me it was free due to some promotion. It wasn't of course until I got my bill that I realized there was a mistake. After going to an authorized retail store, a corporate store, and then being on the phone to corporate it was concluded that Jennifer actually screwed up my entire account and it can not be fixed/refunded until two more billing cycles. The promotion was applicable if I was financing a new phone, which I was not. After I fixed this at another store because I figured this store wasn't competent enough handled I then called this store manager. Which he then proved that I was right, they are not competent. I tried to explain what happened but the manager kept cutting me off to defend his employee. (Then he kept whining that I cut him off even though his sentence began in the middle of mine). He kept saying he doesn't know what the conversation was and was sure his employee would never add a phone line without someone's permission. WHY WOULD I WANT TO PAY FOR TWO PHONE LINES??? He ignored everything I said and he himself was trying to argue that the other two store and corporate themselves lied to me and that jennifer was right I qualified for the promotion. After I demanded he prove to me his right he realized that he was in fact wrong and I did not qualify for the promotion. Did the manager show any sort of accountability, no he again tried to act like this was sort of misunderstanding. I spent 5 hours undoing the mistake jennifer made. She added an extra phone line without my knowledge or permission, and the manager refuses to listen to me. Even though it's right there on my bill some random number is listed. The manager at one of the stores was mind blown that an employee would make this mistake, however the manager at this location made it seem like it was ok and normal. Additionally, Jennifer never told me what my bill would be, or what kind of fees I could be expecting on my first bill. The other two ATT stores were shocked as that is suppose to be a normal thing for them to do. But of course jennifer was too busy trying to scam me into an extra phone line and Apple Watch to take the time to do her job fully. I called because I wanted an apology and accountability. However the manager was too defensive and prideful to provide that. I managed a large retail store in the past I understand wanting to defend your employees, but I guess I was grown enough to understand when a mistake was made and own up to it. This managers only solution was to return the Apple Watch I purchased without my knowledge. I already sold my old Apple Watch so now I need a new one anyway. His solution should've been to have a conversation with his employee but he refused to say he would. Perhaps he's afraid of his employee and shouldn't be in the position to be responsible for them. I asked this man multiple times to have this conversation with Jennifer and he refused he just kept telling me to return to the watch. The principal of scamming people is more important than the watch. But the manager couldn't get that through his head. I demanded the manager ensures that his employees know their policies/promotions and he basically told me that they do and he wasn't going to talk to jennifer about her mistake that is costing me over $300 to fix. Clearly the manager has no intentions of ensuring this doesn't happen to anyone else, so do not shop here. This man acted like this was so normal I can't imagine how many other people are paying for extra phone lines and haven't realized it yet. read more

11/29/2018 An official corporate store, not an "authorized retail" store. When you know the difference, you are better off. I know someone that went to an authorized retail store and they were able to access the account. Just don't count on any discounts or anything that directly relates to AT&T. I get corporate discounts where the corporate store will honor. Coming here a while back for the new iPhone roll out was a pain in the ass. Luckily the people waiting are nice to vouch for someone that is third in line to rejoin the line. Today, I need a SIM card for an old phone. Calling the 800 number means I have to wait for the delivery to realize they sent the wrong one. So I am here to get the right one. Walk-ins have to wait. I'm sixth in line and still waiting. Is that going to be a 3 Star rating or a 4 Star rating since I can not select 3.5 stars. read more

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Called to verify they had iPhone in stock . Said yes , said I don't have have to make an appointment. Came 30 min after . When I got to store they told me ran out !!! No one in store except me. Tried to sell me iPhone 15 for 800.00 !! I left . read more

Attt is the absolute worst. Employees are completely powerless to help in anyway. All customer service numbers direct to auto responses. Nearly impossible to get anyone on the phone. Huge mistake ever switching to this company. read more

Avoid this store at all costs. The staff is disorganized and rude. The manager is clueless. I was made to wait 20 minutes to pay my bill. Their self service machine was down, not the first time. Since the wait was going on forever, I cut my loses and went to another store. If you like to be treated decently, then DON'T go here. read more

The employees on duty here were efficient, on point, and rock solid in customer service. They were personable, responsive, and more than helpful. I have to note they endure a level of unwarranted customer abuse from customers who do not wish to comply with pandemic policies. The level of patience exhibited on their part was amazing. I have stores closer to my residence, but the customer experience here was not just satisfactory. It was Outstanding. Kudos to Tyler and Justin for a quality experience that has influenced my decision to remain an ATT customer. read more

AT&T Store - Showroom - Mobile Phones Near Me - Pasadena, California

Take your business to Best Buy a few blocks over. "We made a mistake and all I can do is apologize. Unfortunately, we can't do anything about it. Try calling att customer care and see if they can help." Came in and upgraded two lines. They upgraded the wrong line. Imagine calling your own phone number and hearing someone else on your plan pick up. Though we got the phone lines situated, they didn't update the bill and bill credits for the upgrade. This led to three billing cycles with my bill going up $110 and our plan changing. "It's your prorated amount from your previous plan." Over three billing cycles? Now the remaining line isn't upgrade eligible and I'm directed to call customer care and try to explain all of this out. They're happy to call on your behalf if you're purchasing something but claim their hands are tied when they make a mistake and ruin your bill. read more

This store on Foothill is a scam.. they like to add a line to your account without your authorization just for a sale... when going back to this location, all they can tell me is they can't do much and to call this number... They are the ones that authorized the new line but act like they don't know anything. Please be careful when inquiring in this location... If I can give it 0 stars I would... read more

If I could give you folks zero stars, I would. My only regret is not reading Tom Y's review from 5 months ago about the salesperson he encountered (he described this guy perfectly...he's the same guy). If I had, I would've asked for someone else! read more

The worse place to go. Do Not Go Here. The Armenian sales guy is a liar beware of him. went in and waited for a while as usual and was told I could not return my 12pro which was shipped to me incorrectly as I ordered a Max. The sales guys can't miss him tall skinny guy with an accent told me he could not take the return because the box seemed open. I told him this is exactly how it was shipped. The outer plastic wrapper was coming unglued in one corner about an inch long. The entire phone was sealed. He told me come back tomorrow my manger will approve the return FOR Sure . Well, two days later I happen to get this lair sales guy and after waiting another 30 minutes he tell me his manager said the package had been opened. Basically they are full of shit to get a restocking fee. Beware of this guy. Prior to me getting seated I heard this sales guy wrapping up with another customers. He asked the customer to write him a review. The customer told him he could not as he could not resolve his problem. He told the liar I rather not because it would be a bad review. I should of walked out then. read more

I was very impressed on how friendly the staff are at this location. I was in and out of the store pretty quick, considering how busy they were. The person who helped me was Melissa. She was very helpful, sweet, knowledgeable, and fast. I highly recommend asking for her help if anyone has any inquiries! read more

Came back to activate my new phone. Amazing service once again! Thank you to Christian and Vincent who are so kind, helpful as very knowledgeable, not to mention they're so patient too!!! This is my new AT&T store! read more

Management at this store needs training on: efficiency, service, people skills and corporate policy. I was directed to the store by AT&T 800 # to exchange a defective $20 IPhone charger. They refused after a 30 min pow wow in the back room. The reason: I did not have proof of purchase (although my account showed the purchase, and. I provided an ID & copy of the shipping invoice. Suggestion. Before you leave the store with any purchase, check that items aren't defective. read more

Amelia Store, don't waste your time, person named Jeff is a rude person with problems being a little person with a BIG MOUTH and nothing to back it up. Refuse to answer questions and would not admit he could not because he was not sure what he was doing. I spent $1,800 in the store two days before and had no problems getting answers then. Won't spend another cent in that store. read more

5 stars for AT&T rep Annette. She was very patient and even went above and beyond in calling 20 different AT&T customer care numbers. If you have a issue Annette is the person that can help you. Now if there is any corporate AT&T reading this you guys need to get your crap together. Your company is full of shit. You guys add on bogus charges while not honoring your own promotions. Not to mention nonstop transferring to call centers with people who don't know shit. Fuck AT&T it's sad that you have amazing people like Annette working at your stores but your company is full of shit. I recommend people to go to T-Mobile or Verizon instead of dealing with AT&T's crap. I'm done with you guys as a customer. read more

Avoid this AT&T location by all means, a bunch of useless employees that refuse to help, take accountability and are quick to point fingers on each other. I've been an AT&T customer for several years and was happy to visit but turned out it was a horrible experience. I visited thinking bringing over my parents lines from another carrier would be a seamless process but it has turned out to be the exact opposite due to the lack of transparency and the unwillingness of this locations employees to do work. Before even trying to resolve the original reason for the visit, which was to bring in two additional lines they were trying to sell me an additional line. I made it clear that I did not want four lines, but three total the staff kept asking me to sign disclosures before quoting me a price for my new contract. After an hour of demanding to know what my final bill will be monthly, the staff confused continued to tell me they had no way of quoting me a new price but did calculations and hand wrote my new monthly bill total. After agreeing on my new total, the staff eager to close the store just advised me to bring the trade in phones back at a later time to process (one to the retail store and the second by mail). Fast forward a few weeks and I have my new bill, more than double what I was quoted, haven't received a package to mail my moms phone back and am getting charged for both devices which should have been free with the trade ins. I visited the retail store on the morning of 12/18/20 and was greeted by a female associate who listened but was also confused by the situation and asked a coworker to help, a young male who simply told me to call the trade in department and my bill was double due to proration. I told him I was never informed of any of these changes and need him to call and figure it out to which he stated they won't call and I'd have to. The staff refuses to help unless you're a "sale." read more

Went to the ATT store at 6:30 pm... all closed up! Sposed to be open til 7:00! We really needed their help today! Several others were also disappointed! In this crazy time of COVID-19 Issues, post the hours and stick with it! read more

My AT&T nightmare started with a friendly sales agent at an AT&T store. I even gave him a gift for the help. After some period, I decided to switch to another cell phone company. I had hours of conversation with AT&T agents as to the final bill. I took meticulous notes. I thought everything was agreed. I WAS THEN SENT TO COLLECTION over the final bill!!!! Of course, I will fight this. Just be careful with these folks. read more

I bought two apple watches, wore one for two days then bought it here to return. After 10 days called customer service to close the line and found out that the watch was not marked as returned. Went back to the store and they still had it claiming "I LEFT IT THERE" Yet no one called me to say "I LEFT IT" ? and if you could not return it, no one let me know? SHADY. I mailed the other one because when your responsible for things that's what you do. I sent them back within the 14 day trial period. Still working on getting the charges off a month and a half later and I DON'T EVEN HAVE THEM IN MY POSSESSION. Sidenote, A random lady heard my struggle and said the same thing happened to her.. When you buy something expensive it should not be this hard to return it. I will be going to verizon as soon as this is sorted read more