Unprofessional, Dishonest, and Dismissive Service My experience at this AT&T location today was extremely disappointing. After signing in on the kiosk, my husband and I sat directly in front of the service area and watched our place in line. Despite this, we watched another customer get taken ahead of us. When we asked about it, the representative (Ashan) claimed he had called my name -- which was simply untrue, as we were sitting right next to him and never heard anything. The manager on call at 7:30 pm shift repeated the same claim, but when my husband asked what name he supposedly called, he mispronounced something nowhere close to my actual name. Instead of acknowledging the mistake or offering a solution, the original representative (Ashan) dismissively walked away and told us we would "have to wait." Another representative tried to help (Jeffrey), but while he was searching for my sign‑in, the first rep (Ashan) removed my name from the system entirely -- canceling it without warning, even though he knew we were still in the store. The dishonesty, lack of professionalism, and dismissive attitude from the staff were unacceptable. No customer should be treated this way. read more

Service was good Sunday night. I showed up half an hour before closing. The selection was okay, many items had to be ordered. The value was not so great. I was interested in a new phone and AT&T has a promotion whee you can get a free up grade. They assured me that it was a simple process. I went along with it for a while. They wasted about 10 minutes of my time to tell me that I didn't qualify. At least they could have figured out why. I ended up at an authorized AT&T store on Monday night to find out that I owe a small balance on my current phone. At the AT&T store I checked out the iPhone 17's and narrowed it down to two. I also bought a new lightening cord that came with the charging block. $65 was a bit pricey for that item. Would I shop here again? Maybe but I like people who are straight with me the first time. read more

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Raquel Robitschek was AMAZING , the previous agent I worked with in person did everything messed up, but racquel sat with me and rectified everything and made it such a smooth process. Thank you so much again God bless. read more

AT&T Store - Mobile Phones Near Me - Pembroke Pines, Florida

I came in on a late Sunday evening completely frustrated by the dozens of unproductive hours I've spent with AT&T customer service and all its chat bots and unhelpful agents. Javier, the manager, was welcoming, helpful, personable, knowledgeable and just got the job done. He took ownership, made it simple, and balanced a very busy store helping both the customers and employees. I appreciate his help so much and highly recommend him. read more

Try having better customer service .... I was made to feel like I was a waste of his time. And how about stopping gouging long time customers? read more

Very helpful staff!!! Explains all the services and set up my new phone. They are great

si tienen la posibilidad de ir a cualquier otra sucursal háganlo el servicio al cliente ahí es horrible, llegue al establecimiento y el chico que me recibió todo bien pero necesitaba alguien en español y los agentes que trabajan ahí van a conversar con amigos en ves de ofrecer un servicio 20 mins esperando a que ellos terminan su conversación que era todo menos de trabajo read more

Went into At&t about an hour before closing. Despite the fact that they were closing soon, they were all happy to help and very welcoming. I was assisted by Leo who was so incredibly nice. He explained everything thoroughly to the point that I didn't have any questions which I really like. He provided great customer service and on top of that, we got a great deal. Super genuine and helpful. Definitely will send my family over there when they need anything. read more

If you are on the hunt to purchase a new phone, hunt down Ricky. My husband was gracious enough to surprise me with today's stop. He wanted to make sure I had the latest iPhone. The walk-in experience reminds me of walking into a car dealership. You are greeted with a warm smile and then asked if you would like a pastry and a cup of coffee. It didn't take Ricky long to compile my information and needs to get the order out to be shipped. We have been here before and at certain times, the wait time can be long. Today, it went rather quick. I will never get over the days of finding a pay phone to deposit a quarter and talk as long as you want to paying over a thousand dollars for a phone that will do everything for you. What will the experience of buying a phone be like a hundred years from now? Just ask for Ricky, he will be patient with the novice and have just as much knowledge as the expert. read more

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I was sold a car charger that did not fit my new phone. I was going out of town and did not check if it was the appropriate charger. It was not. On return to the state, I came to the store to exchange it. They did not have the appropriate model and told me I couldn't return it because I was 2 days late. I explained that I was out of state and that was why I didn't return it on time. As I left the store vowing to not return to this location, I was offered a cable to make the charger usable by employee Carlos. I have had the pleasure of his assistance previously. This location is fortunate that he such an amazing employee with excellent customer service. Definitely management material. Thank you again for making my day less frustrating. read more

I ordered my Apple 5 watch over the phone with Ashley over the phone. She rewarded me with same day priority delivery service. Steven called and asked if I was home. Steven arrived with in 30 minutes with my new Apple Watch. Now that's service. Thank you AT&T. read more

AT&T Store - Apple 5 Watch - Mobile Phones Near Me - Pembroke Pines, Florida

I went into this ATT store to find out how to ensure that when a call comes into my cell phone, the number stays as bold until I listen to the message. Agent Fazain told me to go to Youtube.com, and that I should "play with the phone" I expressed surprise at his response, and asked for his name. After he shared his name, he told me that he did not understand the problem. I explained again. He told me that he didn't know what to do. When I posed the same question in another ATT store, they told me to call 611. Go to this ATT store if you want to be told to "go to Youtube", and that you should "play with your phone". read more

This location is in the old Blockbuster store on Pines Blvd. It is a large, well lit AT&T corporate store, not an authorized reseller. They have offerings for their wireless and Uverse divisions in this store. The staff uses iPads to perform their duties which helps foster the open feel. There are plenty of phones and accessories to play with in the store and you can pay your bill with their kiosk. read more

horrible.. I have been trying to call this store for over two weeks and not once have I been able to get anybody to answer the phone. Seems a lot of other people on these reviews have the same opinion of this store. read more

Horrible service! I tell the guy I make a online order more than a hour ago and he just tell me he cut it found it , that he did have any iPhones available I tell him that online tell me that they had it. I know he didn't want to help me. Don't go if you don't want to loose you time. read more

Ready to do an early upgrade and pay the early upgrade small balance, which I did at this store location.  They tell me that it will take 2 hours for the computer to reflect the early upgrade payment so I can complete my upgrade transaction.  Back in 2 hours and still the system was not updated.  Looking online 5 days later, and still was not updated with my early upgrade payment.  I called customer service and they see the payment and still don't know why it was not updating the account.   requested a credit back and now I have to do it online instead in person.  Poor limitation of system and poor information provided by store.   Selling is more important than getting the right information out to the consumer. read more

Stopped by the store to transfer my corporate account into a personal account with my wife. I figured talking to someone at the store would be easier than trying to do this on the phone. Nope. I didn't have to wait to be helped but one of the first things they hit me with was a transfer fee. Manager said the same, "...can't do anything about that", when the premier rep who suggested I go to a store told me I wouldn't have to pay for that fee. I guess the reason there's no wait at the store is because they don't know how to help. Called customer service on my way out and they were 5 stars. The phone rep had my new account with 0 transfer fees set up in no time. read more

I love this place !!! I upgraded my new phone. So happy with the person who helped me. His name was Rocky. Very knowledgeable, My parents went too and he took the time to help them make an iCloud account and educated them in their new phone. In regards to the functions and how to use the phone itself as well as new functions. Amazing costumer service read more

Great customer service! Jessica was very helpful throughout my whole visit. She help me upgrade my phone into the newest iPhone. I came in at 8:20pm and was out by 9:05. She didn't mind helping me until after closing, even though we didn't have to stay too late because she was very quick and efficient with the renewal of the new phone lease and very knowledgeable. The store team was nice and everything was organized and well stocked with accessories. Overall great experience, my boyfriend will be coming to this store for his next upgrade. Thank you! read more

No different from any other shady, sneaky, and dishonest AT&T store. Why they continue to lie and scam their customers is beyond me, but they should really be ashamed of themselves for the lengths at which they're willing to go to con people out of their time and hard earned money. Disgraceful and disgusting! Stop up selling and tricking customers into "free" and "discounted" products!!! This is exactly why you keep losing customers and why I'm canceling my service. Try being honest for a change...you catch more bees with honey not poison. If I could give negative stars, I would. read more

Horrible service, I visited this located several times and is always the same, employees are super rude and they are always trying to get rid of you to take the next guest, after 3 years with this company today I come to realize that I am with the wrong company... I visited two different companies today trying to get the new iPhone and figuring out who will be the best option for me , I left At&t for my final visit and even being their customer they gave me the worst service of all ... nothing left to say I rather pay off both of my phones and go somewhere else at the end of the day I come to realize that they do not appreciate me as a customer. read more

This location is always super busy and the customers always seem to be impatient... but the service is always great. I just purchased the Note 8 yesterday, Javier was able to expedite my order and get me everything I needed efficiently. Today, I decided to return an accessory that was malfunctioning... regardless of how the customers kept interrupting the woman (Sirrea) servicing my return remained calm and professional and met everyones needs. Thank you all for your help! If that girl isn't already a manager, you need to make her one! Shes a rockstar! read more

Wow! I walked in and was greeted and put in their system. I got called over 5 minutes later and was out 15 minutes later. I went in at noon on Saturday. I went in to replace the chip on my phone. Some of the other AT&T locations I called did not have the chip and one of them told me to call this location as they were a bigger location. Sure enough, they had the chip and I walked out a happy customer. read more

These people are as smart as they look. Including the manager -- the most incompetent, slow, and abrasive people I have ever seen run a store! From the greeter to the associates - to management! Terrible! Please train these people on how to act professional and tend to customer needs. The level of unprofessionalism is embarrassing! I hate coming here and I hate the employees even more. Fire them all and start over. read more

If I could give a lower rating I would. The store manager Federico Rodilla was directly going against what the phone rep was saying. He refused to add a line to my account. It was my daughters birthday and for her birthday a phone was her present. HE MADE HER CRY on her birthday. When I told the phone rep she told me that is not their policy and to go to another store even though I shouldn't have had to do that. The phone rep advised me to get his name and that of his district manager. This store manager REFUSED to give me his supervisor's contact information which the phone rep said was also against their policy. Don't worry Mr. Rodilla regardless of your refusal of service and refusal of giving me your district managers contact info I will get it and they will know of your inferior service and incompetence. read more

This store is always busy. I had three people ahead of me and as soon as I was called up I told them about my situation and I forgot who I had there but the guy said I couldn't do it here no matter how many times I told him I had to return my phone back here and mind you I've been waiting at least half an hour here to tell me that I cannot return my phone here when I was told to bring it back here... very disappointed and annoyed. Make sure you ask someone up front what your situation is before they tell you they cannot help you. read more

Is there a way to give them a zero? What a bunch of disorganised, slow, indifferent, and condescending employees. I came in to upgrade my phone, - 2hrs, and in addition they messed up my Internet, the price went up. I looked at the bill, came back just to be told that, I am wrong, Bill looks the same. So I had to bring in a printed version of the old bill to show that it is incorrect, in the mean time a tech is showing up at my door insisting that I me an appointment and i need to upgrade my Internet, he has an order, after I tell him I don't think so, he brings his supervisor, and he convinces me that it's actually a necessary free upgrade. Back to the bill, the manager at the store says I need to email the old bill and the new bill to him. Ok, did that. Followed by we can help you, come back later once the new bill posts.. ok, again back to the store I go. I am so over it. In the mean time I have an issue with the phone, I am being sent to a tech, and when I get there, drive across town, they are closed! Clearly the paper I was handed says that it is supposed still to be open, and the repair store is closed, with different hours posted. I get placed on holds, I get hung up in, I wait for exuberant amounts of time. I wish I never had walked in that door. read more

On December 2014, I went to the AT&T store to upgrade my iPhone. The sales rep was friendly and helpful; unfortunately, she had to involve the sales rep manager due to a $100 discrepancy and that's when it all went down hill. This sales manager should have never been placed in a position dealing directly with the public. I would have left okay with the discrepancy; I was honestly not even upset until the manager showed up. As I tried to explain to the manager why I felt there was a discrepancy, in front of my wife and 8 year old daughter, he told me several times to calm down but I really wasn't even upset. He repeatedly told me to calm down which is what actually upset. At one point he encroached on my space; looking at his facial expression I felt threaten so I decided to turn around and leave before I lost it in front of my daughter. I filled a formal complaint on him. read more

Called into AT&T several times with issues with my business account. Long story short I finally had to go into a store and talk to someone personally. GARNET greeted me as soon as I walked in and sat me down right away to handle my issues. He was very patient with me as I waited for my issues to be resolved. He made things very easy for me. Even though I do not like AT&T, I do like the customer service I received that this store. read more

Of course AT&T is the best and so is this Pembroke Pines store. The only store that...yes...the only store in giving 5 stars to.

Literally the worst service I have ever had. I have been to plenty of stores since I move alot, but the wait time is ridiculous and absolutely zero customer service. Left crying they were so rude and unhelpful. read more

This store delivers amazing customer service. I was helped by Litrice and she took her time to help me and my mom upgrade and transfer our phone information over. Our phones were giving us problems and she was able to help us the best she could. She was very patient with us the whole time. Mind you it was very busy because it was Christmas Eve. The manager also came over to us to explain their internet and cable package special for the holidays. They had the best intentions to help us save some money. Jesus was also a big help for my mom because he helped explain to my mom in Spanish the specials and their packages as she understands Spanish way better. I Recommend this at&t store and these amazing people. read more

I didn't mind so much the hour wait, but I did mind is the way CARLOS the rep treated my wife and I. He was very condescending and didn't listen. As I explained my issue to Carlos he already had his own theory of what was wrong. Unfortunately Carlos was so innacurate. He didn't want to accept it so I had to slowly explain that my phone was not taking charge and the screen kept freezing. He thought I had problems receiving calls which I do not. After a few minutes of back and forth he scrambles to find a charger. Plugs it in then gives me the look like "you stupid guy, I work at Att I have all the answers". He then places the phone on the table to show me and it stops charging. I tell him my issue again then he comes up with another accusation as to how I don't know how to use the device. Carlos is of no help and maybe if he listened more and spoke less he would be able to better assist customers. read more

This store is absolutely awful! The alarm has been beeping for the last half hour, the employees seem to be the only people not "alarmed"!

I have been an AT T customer for well over 10 years and my father who has a seperate account has been there for well over 5 years. We go there to get an upgrade for his line as well all know this process takes well over 30 minutes as the rep tries to sign us up, sell us cases and view other options to lower our bill. As we were there our needs of using the bathroom arises. My father who asks to use the bathroom goes as taken by the security guard. I did not know this at first and I comment to my father that I need to use the bathroom he says to ask security guard. So I go ask and what do you think he says... "bathroom is out of order" . The typical answer for any business to deny use of the bathroom. I go to my father and ask if he was sure that he asked he said yes and to ask again. I went to ask again and security guard said his manager said no one is allowed in back. We talk to manager and manager said the bathroom is out of order as well and than I tell her that my father just used it.. so what did he break it? She than changes the story and says that since Saturday the policy changed and no one is allowed in back. So damn I went in a day late and now I am stuck waiting out the rep to finish because of this sudden policy change. May seem a like a stupid complain but this seems like it shouldve been handled a different way. I have been to other at and t stores with no bathroom showing to the public and since it was taking so long to process all the info they have let me go to use the restroom which is hidden in the back. Also since my father allready went I believe manager shouldve let me go for this one time and shouldve brought to my attention that at and t's policy is to not let customers use bathrooms. Honestly speaking after my contract is up I am leaving at and t, their uverse internet blows, you have the biggest cell phone provider in the country not offering rest rooms to the public.. shoot if I was that big I would be offering coffee and water to all customers. Honestly speaking if they werent the best quality in cell phone service I wouldve told father to cancel at and t and try another service. Since he is running a business I know how important it is to have cell phone quality. But if I do find a service that is better and CHEAPER we are both out as well as other family and friends that I have referred to at and t. Sorry but big businesses are treating people like chit when they should be offering better service all around to their customers especially if they are loyal like I am. All in all .. manager shouldve been a little comprehensive of the needs of th customer I dont think it wouldve costed her to open the back door and let a customer use the bathroom. The lady who was writing up the contract was sweet and even she sounded like she was new she was trying her best to serve us to the best to her ability and she did not even deny the fact the bathroom was off limits and neither did the secuirty guard. read more

ridiculous currently finding another plan as im in the att store cursing everyone tf out for my "accidental" over cahrge for $112 thennnnnn they cut my line and charged an extra $40 to restore it f them all....if I could give zero fckn stars I would read more

I've been to this location several times. Each time I go, the reps always make sure I get what I need. The past 2 times I was helped by someone named Christina. I came to her with return and warranty issues, which are not always easy to handle. Christina made sure both times that I walked out with what I needed. The managers/supervisors were helpful as well. I felt like a valued customer. I would definitely recommend anyone to go here for their AT&T needs. read more

I never actually made it in the store & yes they managed to get one star. My mother, myself & my special needs aunt arrived at this store about 10 minutes prior to their scheduled open time. As we approached the door, an employee ran ahead of us, ran inside and another employee quickly locked the door behind him. In the background another employee waved his arms and held up all his fingers in an effort to tell us they open at 10am. My problem is not so that we weren't allowed entry, but the manner in which we were treated prior to even entering the store. How difficult a task could it have been to simply tell us that they were still closed? Did we need the door slammed and locked in our face? We were paying customers. I will not be returning to this store. I will post this on my Facebook page & also tell everyone that I know who lives in this area with AT&T service exactly what how we were treated. It's a sad day when you companies can't even be civil with customers. It would have taken less time to simply say 'we're closed' than to behave this way. read more