RED FLAG! Went in for a battery and back glass replacement for iphone…read more They stated that if THEY cracked the front screen during the process then I would be charged for ANY OF THE DAMAGE THEY CAUSE! IF/WHEN THEY BREAK IT, YOU PAY FOR IT! STAY AWAY!

Brought my MacBook in because it was running super slow and honestly I had no idea how to fix…read moreanything myself. Techy got it working perfectly and so fast! Special thanks to Francisco -- he's extremely tech-savvy, professional, and has amazing customer service. Highly recommend!

SCAMS ALERT!!!!!! IM REPORTING TO BBB NOW! They are not accredited to the better business bureau…read morebut still i will reported to them and them i will send a formal complaint to the florida General attorney. My mother was in aventura mall with her phone without battery, she stop in this store asking for charging the her phone or repair if it was damage.. the person in charge tell her that was damage and is going to cost to much to repair.. she said ohh my god soo how much cost the latest and best Samsung? The guy said i can give you the latest Samsung for $600us plus the cover $40.. she believes it and buy the phone .. when she arrives home she show me a Samsung A13 ! The real cost for that crap cost $189 plus when i see her old phone i just plugged and it was perfect .. the old phone just need to be charged the battery.. they lie from the beginning to sell a crappie phone 3 times the price!! And her phone is a lot better and in perfect condition! She didn't need to buy anything ! We are going tomorrow to get the refund or im willing to spend the money and time required till i recuperate every back!!! I will contact the Turnberry Association to respond in there behalf why this can happen in the mall? , becuse is a kiosk from the mall doesn't show the Google reviews .. no worries i have the resources to do soo. Every social media, news, bbb and general attorney will have knowledge plus i already put a charge back to the credit card..

They SCAMS the customers, for years are doing that.read more

I have been a customer here since I moved in the area so when my screen broke I came here and payed…read moretheir ridiculous 300$ for iPhone screen price because I thought they'd give me quality service. Wrong. My screen cracked the next day and when I went it and explained I had not even dropped it and I was using their screen protector that I bought for 30$ and their phone case for 30$ I was told that they could do nothing for me. Would NEVER recommend this place.

Since the first time I came now I always repair my phones and Gadgets here and get all protectors…read moreand accessories, they are amazing and professional people and I'm so happy they exist

I recently purchased a Samsung tablet and had questions about transferring my information from my…read moreold one to my new tablet. Best Buy in Aventura have an area for Samsung customer service and support. I had a very professional and kind person named Giovanni Manrrique. Giovanni has helped me twice, he explained everything to me in detail. He advised me that anytime I have questions, just come back and he'll be happy to help me. Giovanni is an expert on Samsung products and definitely is an asset to Best Buy!

I purchased an electric bike from this store my second attempt, since the first one arrived…read moredefective and I had to go through the whole return process. This time I decided to pick it up in-store specifically because I wanted to test it before taking it home, after all the trouble of assembling a defective unit by myself. The box was larger than me. I weigh 125 lbs. I simply asked for a little help opening the box so I could check the bike before leaving. Not assembly. Not installation. Just opening a box. The store was not busy. Multiple associates were available. Every single one refused, citing store policy. No one offered any alternative. No goodwill, no common sense, nothing. This is consistent with every experience I've had at this location. The staff is consistently unhelpful and indifferent. I will not be coming back, and I would not recommend this store to anyone.

I needed to replace the screen cover for my IPhone 13. I called one place and they said it would…read morebe $39. I called this place and they said $15. It was so nice to have someone answer the phone. I am not crazy about these automated tellers you get when you call a business, so it's nice to have a real person answer. This place is in the western side of the Walmart. This nice lady helped me out and completed the job. My phone case was not in great shape, so I wound up buying a new phone case also for a good price. Apparently this place does all types of tech repairs, not just for phones. And if you want to buy some fresh coffee, they sell it there also. I would recommend this place.

Great prices, great service, great guys! Super smooth and fast experience! Thank you so much!read more

I contacted Dan, the technician, to troubleshoot my printer. He came to my residence, diagnosed…read morethe problem, and informed me that the roller that grabs the paper needed to be replaced. I paid the service charge of $85.00. When he returned with the part, I was charged another $85.00 for a service charge plus the cost of the part. I explained I understood the service charge to be a one-time charge not a charge for him to come out and another service upon returning to install the part. Everyone else I contacted informed me there would be a one-time service charge to include coming out to diagnose the problem and if they had to return because a part was needed. We negotiated the amount and I paid $125.00. The following day, I tried the printer only to discover the roller he installed was still not grabbing the paper. I called Dan and he told me he would come out the next day. The next day came, and Dan did not show or call. I called him again; he apologized and informed me he would come out after 5pm. Again, another no show. I am extremely dissatisfied with the lack of communication and honesty, not to mention the out-of-pocket expense of $210.00 for a printer that is not working. I would caution anyone who is considering utilizing the services of FixitNow to think twice and make sure you get the particulars in writing. Also, do not use Zelle and I did, as there is no recourse. BUYER BEWARE!!!

my phone screen was damaged in the LCD needed to be replaced because I could no longer use the top…read moreof my screen. The owner of this business came out promptly we communicated via text. I really appreciated the communication and price transparency. He came in a large Mercedes van with all of the necessary equipment. He was super nice and friendly, gave me a fair price and completely fixed the issue in less than 20 minutes. I also asked him if he could add a screen protector that I had purchased on Amazon and he did it at no charge and was very friendly about it. I would absolutely use the service again and I highly recommend it.

I spent 3 hours at Verizon today, trying to delete my wife's phone from my account (she died 3…read moreyears ago, and I had gone to Verizon at that time to delete it‍). It was necessary to call Verizon to cancel it, because the guys in the Verizon store don't have that power. The guy at the other end of the phone was in the Philippines. 3 FREAKIN' HOURS. Finally he transferred me to a "specialist," a girl who had an American accent. She accomplished everything within 20 minutes!! I asked her where she was located: DALLAS, TX! I am sick of customer service delivered by non-Americans, who are hard to understand, and who can't accomplish what is necessary. I would pay extra for customer service delivered by American personnel. I am sick of these companies saving Pennie's, and wasting the precious time of their customers. 3 FREAKIN' HOURS! Sebastian in the Verizon office in Aventura did everything that he could possibly do, and he spent HIS 3 hours cheerfully working with me.

Thinking to move back to AT&T this is ridiculous. I'm waiting 40 minutes on the line. I'm getting…read moresome guy in India the disconnect on me the phone and nothing was solved. After the last representative last month told me I'm gonna get back some money on my account instead of that, my account went up for no reason so I will switch if nobody will call me to fix it

Super attentive and friendly service. Shop was busy and I still felt very welcome and comfortable…read more Repaired everything quickly with a fair price. Thank you.

Onell and his tech are both extremely knowledgeable on tech across the board. I came in with my PS5…read morefor a deep cleaning and liquid metal replacement, the longest part was me figuring out how to use my hotspot lol. They're professional, friendly and detailed in their craft. 20/10 recommend. Great price, great attention and even better attitude than most techs around. All in all they have my business and all my tech needs are in their hands. Btw it only took about 30-45 minutes to open, clean, fix and close. Only reason why I spent an hour hear was me trying the console out for a couple matches and chatting with their team.