Korea the sales person was very helpful with resolving a disputed bill. She was very helpful and…read moreso polite. Always ask for Korea!

Everytime I go in this location they are nothing short of friendly and helpful. Went in last week…read moreto upgrade cell and change out to newer internet equipment. Nate helped with getting my cell upgraded and some things changed on my account. Jaxson helped with my internet and answered 100questions on setting up. We had a delay during the process but both iof them engaged in conversation with me the whole time. It was very nice to see young adults being professional and actually know how to carry a conversation. Thanks guys for all your help!

Outstanding company to work with! Technician knowledgeable, competent and professional. Showed and…read moredemonstrated understanding and concern for their client and the "urgency" to have their phone repaired at a most reasonable rate on a timely basis. T-Mobile was only interested in selling you a new phone with no guarantee that the data could be transferred, even with a waiting period of 7-10 days. Pensacola Phone Repair performed the repairs in 3 hours. Look no further - they are the best!!!

Very good customer service! I have been having problems with my phone for months now and I came in…read moreand explained the situation and they fixed it for me. I am so happy that I didn't have to get a new phone. They were very nice I would definitely recommend coming for more services.

Wasn't planning on getting a phone .Myra was so amazing I had to.Best customer service ever.read more

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Pensacola store today.

The kids that work here are super nice and knowledgeable. They were fast and efficient. Broke my…read moreiPad and got it fixed the same day. Will use them again!

Went in today to see about getting a phone fixed and the younger tech was helpful, polite and…read moreknowledgeable. Older tech interrupted our conversation and was rude and very unpleasant. I took my business elsewhere. Would not recommend.

Kudos to Bryan Vinson for his knowledge and patience while we were deciding on what high-end TV…read morewould suit our needs the best. It has been a very long time since anyone has stayed with us as long as necessary and answered the myriad of questions we had. Exemplary customer support from beginning to end.

Another Band of Corporate Scam Artists…read more.. Allowed me to purchase $300 "LIKE NEW" defective Beats headphones from their website (they're entirely destroyed even to basic visual inspection); and upon this discovery and trying to return them? NIGHTMARE. Best Buy assumes no responsibility, "there's nothing we can do" I'm told. Honestly went through Best Buy to avoid the EBay and Amazon disaster however it seems I would've had better luck with their competitors who value their customers and satisfactory rates. If you're thinking of going through Best Buy, don't. At this point I would've paid more just to avoid all of this.

The Verizon company store has lied to us ! The mngr set us up with home WiFi and said after 6…read moremonths of having their internet we would get a big Bluetooth Jbl box for free in the mail that we didn't have to do anything . It'll just show up like a surprise . I spoke to someone at Verizon and she said we only had 64 days to claim it through a email I never got. Now they said we aren't getting one because I only had 64 days and now it's expired!!! They offered me $6 off my bill for 12 months!!! Lmao!!! WTH is that. My husband is furious !!! The internet ain't good . It drags buffers cuts out ect... We've been with them a long time and due to this BS that they won't fix the problem. So I'm looking for another phones and internet service!!!!!!

I visited the store on 9 Mile and Pine Forest Rd.in Pensacola, Fl. I was treated very rudely by…read morethe manager as if he was annoyed that I was even in the store. I tried Verizon years ago and hated it but it's been so long I thought I would give it another try. It still sucks. When I told my friend about what happened he said, That's because you went to the shitty store. Never again Verizon!

I went in fully prepared to port my 4 lines over to Metro. They barely had any phones in stock but…read moreluckily they did have enough of one of them I was interested in. After giving all the information to the clerk, he said what I owed today was $465. I was shocked. I explained that I thought it was going to be a little over $200. I was signing up for the 4 for $100 and I factored in $25 per line activation. The agent kept insisting it was $465. I asked him to break it down for me and he didn't want to do that. I asked for a print out and he refused. Then I tried doing the math for him and explained it doesn't add up. I was finally able to coax him into telling me how much the service was and he told me he ring it up as $55 for the 1st line and $35 each for my other 3 lines as "additional lines" so instead of 4 for $100, he thought it would be ok to try and trick me into paying $160 per month. When I tried explaining that I came in to be on the 4 for $100 family plan, he said it wasn't an option in the system. I showed him the main page of the Metro website showing the current promotion of 4 lines for $100 and the galaxy a14 when you port your number in and he got irritated stating he knew about that but the system didn't have the option. He said customer service might be able to help but made no attempt to contact customer service. In addition to that, the stated his boss is forcing him to force new customers to buy the protection plan and a screen protector for each phone which would have been an additional $140 with $40 of it being reoccurring. When I let him know that I didn't want to buy the protection plan and screen protector, he said I don't have a choice, it's required. After I explained, I can't pay $465 for the wrong plan and a protection plan & screen protector I don't need, he asked me to leave. Quite possibly the worst customer service I have ever experienced and I feel like Metro tried to scam me. It's a shame though because I wanted to be a customer.

Ok first off I paid for the month on the first my bill 62.00 well my husband thought hey since your…read morephone is busted we have old phone from them before. So let's just transfer service over to that phone. So he calls talks to real nice guy the first call. He says usually it is $25 to transfer if you do over phone well he said you can do this online I'll walk you through it then it's free. Well something wrong with their site because guy had to go in and finish it. No money owed. Phone on . Now day two, phone off they shut it off according to them of not paying $25 well husband calls again. Whoa now wait a minute here the deal explains what happened so the lady says ok well fix it and turned back on no pay. Third day guess what no phone service again. So husband calls third time now this lady says no you have to pay for $25 . He's says no already been through this she said they put 24 hr hold after that turn service off til you pay $25. He explains everything that has happened now, this lady doesn't want to hear what happened the first night no she says for.this other phone must pay. She would not listen to us about no one said we had to pay they turned it on the first two times. She reluctantly said no you pay it we shut off for good then there will be another activation fee to turn on and transfer fee. We said what about switch back to old phone forget transfer , or refund me my month I paid for service. So she said nope until you pay $25 either way no phone so my phone is off . I have no phone because your people didn't relate all these rules when he did the first day we tried activated the old phone. It was your website with issues. So basically you robbed me of my service and or money back for what I paid on time for. This is not first time they've screwed me it's the last. Stefanie Bowen bowenstefanie668@gmail.com

Hubby busted his phone on the pavement so bad that the whole corner was gone. You could actually…read moresee up into his phone & it would cut your finger when you tried to "swipe" yikes! We pass this cute little local business with the "quick fix" sign on the way to the beach all the time so we knew just where to go! We stopped in soon as they opened & they took hubbies phone with a quote of $240 plus tax to "quick fix" his phone in 3 hours or less! We left hubbies phone & went to brekkie, ran some errands & later, stopped back to pick it up. Boom chaka laka! It was indeed ready as promised and looks brand new! WOZA! Now I need to get mine done! Mine has a bunch of cracks but it's not near as bad as hubbies was. Support local. Will Return! Highly Recommend.

One star is too much, but they made me leave something. These pepole repaired my phone or…read more(supposedly did for $130) It stopped working less than a month later. Took it back and basically was told I'd have to pay again. I took it to a MUCH CHEAPER place, who upon opening it, found a small screw inside that was left by these so called repair people. Drop them and take your phone to someone cheaper, quicker and more reliabl. They're located inside Walmart on Creighton and Mobile Highway.