My wife and I visited this location yesterday after a horrible experience at the other location on…read moreMobile Highway. The customer service rep told us they have no idea what they are doing over there. We agree. He went on to tell us we had a "phantom line" on our account we didn't even know we had. We canceled all her services immediately. I will be canceling the rest of my services with AT&T by the weekend. Do not recommend.

I just visited this location, had a nice visit with a super professional young man who canceled my…read moreservices with AT&T in under 5 minutes, record time. He was so kind to inform me that I had an extra "phantom line" attached to my account that I was not aware of. I canceled my services instantly. I will never do business with AT&T ever again, period. Do not recommend.

I was in for a phone upgrade a couple of weeks back. Nothing major, just wanted a little help…read moregetting stuff transferred from our old phone to our new one. As is often the case, it didn't go as seamlessly as it could have. The guy that worked there, Justine, was patient and stuck with it until the job was done. Sure I could have figured out myself by watching a YouTube video or two, but having someone that deals with stuff like this everyday sure sped up the process. Good overall experience and good customer service.

Horrible customer service, poor communication skills and lazy staff and manager. Chris you should…read morewatch out who you are hiring or you'll end up losing business.

Cynthia was amazing she helped me get everything I needed and more .. I understand my bill better…read moreand I'm so great full she took the time to help me.,

From the owner: AT&T, serving over 81 million wireless customersread more

I didn't think it could get worst but Mr Tray Jones made it worse. A catastrophic nightmare…read more "Tray Jones How could you not notice after 4 visits that I had an additional "phantom line" on my account that I wasn't aware of?!" "They have no idea what they are doing at this location." I didn't say it, the AT&T professional at the Headquarters on Bayou blvd by the mall just told me that. I agree, "Tray Jones, you have no idea what you are doing." Learn to Code or become a barber or something else, you're in the wrong business. Do not recommend.

My wife and I have had services here with AT&T for many years…read more Tray Jones worked with my wife to get her service working as there were many issues. Tray assured us he could fix the problems & after 3 visits, he didn't even tell us what the man at the Other location, the HQ on Bayou blvd, told us in under 5 mins, that we had an extra line on our account that we were unaware of. How can you work with my wife for over 4 visits and not tell us about the additional line? How is it that we had an additional line that we were unaware of?? How did you not notice that after 4 visits Tray Jones? My wife is right to be livid and cancel her services with AT&T. I'm also livid! I'm canceling my AT&T services also. I'm also contacting my attorney. Do Not recommend.

The customer service here is an absolute JOKE. I arrived 1hour and 22 min before closing with my…read morehusband because we both have Verizon. The ONLY reason I showed up here was because my husband needed help with understanding why he wasn't receiving emails to his phone and the signal to his phone and mine was blocked (he has a business account) and not to mention it blocked us from logging into our Myverizon account. We spent 1 hour at home trying to figure out why by calling our internet provider and they said it was ok and that it was more than likely a technical problem with our phone company. Immediately as we walked in there was ONE person there to help. He was helping 3 people set up their phone and when he looked up at us he said "can I help you?" When we explained he cut us off before I could say o didn't have signal and said " call 611 they can help that isn't something I can do" again. With WHAT cell service and we ended up going over to a phone repair place where he let us borrow his phone so we could call the company and them fix the problems in less than 10 min. When we were asked "why couldn't they get you at a store" we asked them the same question because the gentleman behind the counter could have easily called and it would not have taken anything. Anyways. Today, I changed my business account over to a different company because I am not going to be treated by a cell company that I pay good money to poorly and brushed off like I did not know what I was talking about. I'm not electronically incompetent. I have my own business and trusted this company to help me fix any issues I couldn't fix on my end. Thanks to the guy behind my counter I moved cell companies and my entire business account lines over to I'll gladly take an hour of my day to switch everything over because of ONE person being rude because 1 hour before close or 5 min. Customer service is EVERYTHING. Thank y'all for reading.

Faith at this store was exceptional. She was friendly, knowledgeable and professional. She was…read moreable to accomplish in 20 minutes what the customer service phone folks were unable to do in two months. She is an asset to Verizon!

Korea the sales person was very helpful with resolving a disputed bill. She was very helpful and…read moreso polite. Always ask for Korea!

Everytime I go in this location they are nothing short of friendly and helpful. Went in last week…read moreto upgrade cell and change out to newer internet equipment. Nate helped with getting my cell upgraded and some things changed on my account. Jaxson helped with my internet and answered 100questions on setting up. We had a delay during the process but both iof them engaged in conversation with me the whole time. It was very nice to see young adults being professional and actually know how to carry a conversation. Thanks guys for all your help!

Hubby busted his phone on the pavement so bad that the whole corner was gone. You could actually…read moresee up into his phone & it would cut your finger when you tried to "swipe" yikes! We pass this cute little local business with the "quick fix" sign on the way to the beach all the time so we knew just where to go! We stopped in soon as they opened & they took hubbies phone with a quote of $240 plus tax to "quick fix" his phone in 3 hours or less! We left hubbies phone & went to brekkie, ran some errands & later, stopped back to pick it up. Boom chaka laka! It was indeed ready as promised and looks brand new! WOZA! Now I need to get mine done! Mine has a bunch of cracks but it's not near as bad as hubbies was. Support local. Will Return! Highly Recommend.

One star is too much, but they made me leave something. These pepole repaired my phone or…read more(supposedly did for $130) It stopped working less than a month later. Took it back and basically was told I'd have to pay again. I took it to a MUCH CHEAPER place, who upon opening it, found a small screw inside that was left by these so called repair people. Drop them and take your phone to someone cheaper, quicker and more reliabl. They're located inside Walmart on Creighton and Mobile Highway.

Wasn't planning on getting a phone .Myra was so amazing I had to.Best customer service ever.read more

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Pensacola store today.

They do not back their products!…read more DO NOT GO TO THIS T-MOBILE STORE OR ANY OTHER T-MOBILE STORE IN THE PENSACOLA AREA! Go to Best Buy!!!! Whether it's a phone, phone screen cover, or phone case... If anything goes wrong, they do not back their promisies or purchases. You have to separately buy their insurance for them to back their purchases. The entire point if buying products from them is for them to give you phone support... Which they do not do. The purpose of buying a phone case and screen protector is so you don't have to worry about insurance. There is no point of paying T-Mobile for a screen protector or protective case, if you pay for insurance!!! T-Mobile does not work with ZAGG or Otter Box! If you made the mistake of buying either of those from this T-Mobile store, they will not help you and they tell you to contact those companies separately. With no assistance. Purchase your phone and phone plan from Best Buy! At Best Buy, you can purchase the same things, and Best Buy WILL back their purchases! And usually Best Buy is cheaper or will give you a coupon or throw in free promotions. I feel sorry for you if you waste your time and money by going to this T-Mobile store or any other in the Pensacola area! T-Mobile does not troubleshoot phone problems. They do not replace phone screens. They do not work with Otter Box if your phone is damaged. Phone, screen protector, case, or other... Best Buy is friendly, helpful, does trouble shooting, does iPhone maintenance , and does what it's supposed to do. This T-Mobile store on Davis, and all others in this area, gets you to pay for things, guarantees support, then uses fine print to not have to help you with purchases or other problems. When you do have a trouble shooting issue, this T-Mobile just tells you to download the T-Mobile app. There is no reason to throw away your business or time and money, by going to this store ir any other T-Mobile store in the Pensacola area! Also, when they make you wait for 4 hours, and all you see the employees doing is screwing around and laughing with other coworkers... this T-Mobile does not allow customers to use the bathroom. Even when they have you waiting for 4 hours watching them joke around not doing anything in their job description... They tell you to leave and go to TJ Maxx or Books-A-Million, further down the road... So if you do go further down the road to use the bathroom, don't come back to this T-Mobile store! Just keep on going down the road to Best Buy, because they will actually do their jobs and help you and honor the things that they sell you.

Don't waste your time!!! You are better off wiring on the phone to talk to someone who can help you…read morevs talking to these idiots... I returned equipment there, told I was all set, was given a receipt, and left the store. 2 months later I'm still being charged for the service for a that I do not have. Just given the shrugged shoulders, like oh well we have your money already, there's nothing we can do. Oh and an offer to transfer my current cell phone to r-mobile. If this is how you treat your customers by just taking their money without providing the entire service, why would I add a cell phone to my worries?