I was in for a phone upgrade a couple of weeks back. Nothing major, just wanted a little help…read moregetting stuff transferred from our old phone to our new one. As is often the case, it didn't go as seamlessly as it could have. The guy that worked there, Justine, was patient and stuck with it until the job was done. Sure I could have figured out myself by watching a YouTube video or two, but having someone that deals with stuff like this everyday sure sped up the process. Good overall experience and good customer service.

Horrible customer service, poor communication skills and lazy staff and manager. Chris you should…read morewatch out who you are hiring or you'll end up losing business.

Cynthia was amazing she helped me get everything I needed and more .. I understand my bill better…read moreand I'm so great full she took the time to help me.,

From the owner: AT&T, serving over 81 million wireless customersread more

I didn't think it could get worst but Mr Tray Jones made it worse. A catastrophic nightmare…read more "Tray Jones How could you not notice after 4 visits that I had an additional "phantom line" on my account that I wasn't aware of?!" "They have no idea what they are doing at this location." I didn't say it, the AT&T professional at the Headquarters on Bayou blvd by the mall just told me that. I agree, "Tray Jones, you have no idea what you are doing." Learn to Code or become a barber or something else, you're in the wrong business. Do not recommend.

My wife and I have had services here with AT&T for many years…read more Tray Jones worked with my wife to get her service working as there were many issues. Tray assured us he could fix the problems & after 3 visits, he didn't even tell us what the man at the Other location, the HQ on Bayou blvd, told us in under 5 mins, that we had an extra line on our account that we were unaware of. How can you work with my wife for over 4 visits and not tell us about the additional line? How is it that we had an additional line that we were unaware of?? How did you not notice that after 4 visits Tray Jones? My wife is right to be livid and cancel her services with AT&T. I'm also livid! I'm canceling my AT&T services also. I'm also contacting my attorney. Do Not recommend.

The customer service here is an absolute JOKE. I arrived 1hour and 22 min before closing with my…read morehusband because we both have Verizon. The ONLY reason I showed up here was because my husband needed help with understanding why he wasn't receiving emails to his phone and the signal to his phone and mine was blocked (he has a business account) and not to mention it blocked us from logging into our Myverizon account. We spent 1 hour at home trying to figure out why by calling our internet provider and they said it was ok and that it was more than likely a technical problem with our phone company. Immediately as we walked in there was ONE person there to help. He was helping 3 people set up their phone and when he looked up at us he said "can I help you?" When we explained he cut us off before I could say o didn't have signal and said " call 611 they can help that isn't something I can do" again. With WHAT cell service and we ended up going over to a phone repair place where he let us borrow his phone so we could call the company and them fix the problems in less than 10 min. When we were asked "why couldn't they get you at a store" we asked them the same question because the gentleman behind the counter could have easily called and it would not have taken anything. Anyways. Today, I changed my business account over to a different company because I am not going to be treated by a cell company that I pay good money to poorly and brushed off like I did not know what I was talking about. I'm not electronically incompetent. I have my own business and trusted this company to help me fix any issues I couldn't fix on my end. Thanks to the guy behind my counter I moved cell companies and my entire business account lines over to I'll gladly take an hour of my day to switch everything over because of ONE person being rude because 1 hour before close or 5 min. Customer service is EVERYTHING. Thank y'all for reading.

Faith at this store was exceptional. She was friendly, knowledgeable and professional. She was…read moreable to accomplish in 20 minutes what the customer service phone folks were unable to do in two months. She is an asset to Verizon!

Korea the sales person was very helpful with resolving a disputed bill. She was very helpful and…read moreso polite. Always ask for Korea!

Everytime I go in this location they are nothing short of friendly and helpful. Went in last week…read moreto upgrade cell and change out to newer internet equipment. Nate helped with getting my cell upgraded and some things changed on my account. Jaxson helped with my internet and answered 100questions on setting up. We had a delay during the process but both iof them engaged in conversation with me the whole time. It was very nice to see young adults being professional and actually know how to carry a conversation. Thanks guys for all your help!

Hubby busted his phone on the pavement so bad that the whole corner was gone. You could actually…read moresee up into his phone & it would cut your finger when you tried to "swipe" yikes! We pass this cute little local business with the "quick fix" sign on the way to the beach all the time so we knew just where to go! We stopped in soon as they opened & they took hubbies phone with a quote of $240 plus tax to "quick fix" his phone in 3 hours or less! We left hubbies phone & went to brekkie, ran some errands & later, stopped back to pick it up. Boom chaka laka! It was indeed ready as promised and looks brand new! WOZA! Now I need to get mine done! Mine has a bunch of cracks but it's not near as bad as hubbies was. Support local. Will Return! Highly Recommend.

I got my phone fixed by Eddie and he said a high quality screen was the best for a IPhone 14 and…read morenow my screen doesn't work it lights up but the touch is out of it. DO NOT GET YOUR PHONE FIXED HERE!!!! I'm not the only person !!

Wasn't planning on getting a phone .Myra was so amazing I had to.Best customer service ever.read more

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Pensacola store today.