I moved service addresses and the tech that set up our WiFi at our new address wouldn't take our old equipment. I then get a text from AT&T that they are charging me $150 for not returning the old equipment in time and to take it to fedex. I take it to fedex but they have no way of taking it because I don't have a QR code or anything! So I take my old equipment to the AT&T store and drop it off because I don't know what to with it and they want to charge me for not returning the equipment. This AT&T employee says that they are going to throw it away and acts extremely rude. ‍ read more

AT&T Store - Mobile Phones Near Me - Saint Charles, Missouri

If I could give a 0 I would. 2 sales people standing around talking about their weekend while we wait 15 minutes. No other customers waiting. Manager finally says "she's staring at us, you better go ahead". Jed finally came over - we left. I'd never buy a phone at this location. Went home and ordered on line. Jed needs a new job, as does the manager. read more

Do not go to this store the staff is clueless and lazy spent 1.5 hours in the store to get a tablet with only 3 customers in the store

This is the worst AT&T PHONE STORE. Not just according to me but verified by by compliants other AT&T stores get about them. If you want to get treated rudely, sold phones,plans, products you do not need by all means go there. read more

The service was excellent. I stopped at the store to pay a bill. The sales person took her time and demonstrated how I could maintain my current service while reducing my cost. read more

This franchise has the worst customer service. I went in to purchase an iPhone 8 for my mom. The representative that took care of us was more concerned with watching the basketball game on TV than providing good service. He even stopped directly in front of the television for a couple minutes, as he returned with our phone, to watch the game! Our transaction took forever and he didn't even set up the phone. After a few days, my mom said she preferred the older model with the headset jack so I returned the phone. I arrived shortly before closing and there were no other customers, just the same representative, again, watching a basketball game! As I was explaining that I wanted to return the phone and have the additional line removed, he was walking around the store turning off lights and fixtures.(Ok, I get it. You want to go home and a customer is an inconvenience.) After several questions from him regarding my return, there were lots of deep sighs and some eye rolling, but he did the return, charged me the restock fee of $45 and issued a partial refund. As I signed the return receipt, I specifically asked him "Is there anything else that needs to be done to remove the additional line from my bill?" He assured me that he's done everything that needs to be done and it has been removed. It's now over a month later and I've wasted HOURS on the line with AT&T trying to get the additional line removed from my bill because that representative did NOT complete the return transaction. I will NEVER patronize, nor recommend that store again. There are other AT&T providers within a 5-10 mile radius that provide better service. read more

AT&T Store - Stay away from this store if you want good service! - Mobile Phones Near Me - Saint Charles, Missouri

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I was in need of an upgrade for my phone. I go into the store and a girl assisted me with ordering a new phone. I asked if I could get whatever is available, whether it's an iPhone 10, 11 or 12. It didn't matter. She insisted on an iPhone 12 as that would be the best deal. She informed me that I would get it in 3-5 business days. I got a text 4 days later from AT&T congratulating me on my new phone and asking if I need assistance setting it up. I called the store to make sure it wasn't delivered to the wrong address and they told me to call the 611 number. I called and customer service informed me the phone I bought is on back order and won't arrive until September 12th!! I am so frustrated with the lack of knowledge and communication this store provided and now I will be out of a phone for nearly a month. Do not recommend this location. Very unhappy with the service. read more

The worst store with the WORST manager ever. They are RUDE, CRUDE, and NOT PROFESSIONAL! I walked in 15 minutes before closing and they REFUSED to help me! I have never been treated as poorly as this ever! If they keep their current manager, I guarantee, they will lose their contract with ATT. They are an "authorized" reseller, however, they do not measure up the quality standards required. If you want REAL customer service go to a corporate owned store. They will help you MUCH more and be more courteous than this sorry store. read more

Horrible service..avoid. I lost my phone and they were so unhelpful. I went back to the one in St peters and they are wonderful. I will not make the mistake of going back to the one in First Capital again. read more

I WILL NEVER GO TO THIS STORE AGAIN!!!!!!!! The most rude and arrogant person (When I left Rick maybe? He wouldn't give his name) I called AT&T they told me my sim card was a go phone sim card and that was my problem and to go to an AT&T store or authorized dealer. I had been to this store before and didn't have the best experience before but decided to go there anyway. Big mistake. I told him the phone doesn't work in most places and was told by AT&T that it had the wrong sim card. He tried the phone and it worked in the store and he said there was nothing wrong. I told him I wanted it changed anyway and that's when the attitude came. After going back and forth with him he acted like it was a waste of time and it would cost me $14.95. I just wanted the SIM card. When he started to do it I told I didn't appreciate his tone and attitude. He told me he didn't have an attitude and technically I'm trespassing and he doesn't have to serve me. Then he said do you want me to change this or not?!!!! I told him that's up to you. He told me to leave and that we were on camera. I went to Caves spring store they changed the sim card for free phone works great now. I guess AT&T tech support knew what they were talking about. read more

I really thought I was going to have to get a new phone as my Samsung G7 Activ, which I had for only two years, was draining power faster than I could charge it. The workers there, Nick and Nick, helped me to resolve the battery issues, cleaned up the phone, made some very helpful suggestions, and said they hoped I'd come in when I was ready for a new phone but didn't need one at the moment. Extremely helpful and polite, and I sure appreciate it! When I am ready for a new phone, there is where I'll be going! Good job, guys! read more