Unprofessional Management, Unauthorized Order Cancellation, and Unjustified Treatment…read more I had a deeply frustrating and unacceptable experience at this Verizon location. I came in to pick up an order I had already placed and fully paid for--consisting of 3 new phones and lines. Instead of fulfilling my paid order, the store manager demanded I give him a "reason" why I needed 3 new lines. I mean it a fam line for my family if I'm get my kids a phone they wouldn't be transferring phones and numbers why should i have to have another reason then he stutters. When I questioned why a fully processed and paid transaction required further justification, he refused to provide any clear store policy or explanation. To be clear: the manager never even asked to see my ID. Had he asked for my identification to verify the account, I would have gladly provided it without hesitation. While I was standing in the store on the phone with Verizon Customer Care trying to sort out what was happening, the manager took it upon himself to cancel my paid order without my consent. When I asked him to show me proof that he had canceled it, he refused to show me documentation and basically told me I needed to leave the store. As I'm on the Phone with Customer Service Support they didn't even understand the reason for my cancellation. Fortunately, an employee over the customer support was kind enough to help me re-order my phones properly. Save yourself the headache however his cancellation caused my money to be delayed 3-5 days refund and cause an issue to put up at another location cause now they thinks is fraud they wasted my complete day on unnecessary issues and still don't have what I paid for what a joke I'm blasting him and the location employe refused to give the guys name that okay Ik he was the manager and avoid this location--the management here clearly does not value customers or basic professionalism.

Verizon keeps on upping and upping the price even though they send you an e mail that your current…read moreprice is guaranteed for a period of time. They are rude on the phone that is if you can understand them. Then finally I had enough and changed to another carrier after being with them for a very long time. They refused to send out a final bill then I get notice that I am being turned over to a collection agency for non payment. BEWARE stay away from Verizon! Verizon replied they want to escalate and get me back-NO WAY. They did escalate. They gave me someone's phone number to call at the time she would be available. An answering machine answered in French. Sorry I do not speak French. When I did get in contact with someone from the management team they actually screamed at me-?? They are nuts stay away from Verizon!

I couldn't ask for anymore out of a mobile phone repair shop. Chris was great to deal with, the…read morepricing was very competitive if not cheaper than anywhere else, my phone was done exactly when they said it would be and they do great work... I highly recommend them.

Wiseguys is the Best. I've taken phones and tablets to other places to fix. I paid good money to…read morehave my phone fixed, this other place couldn't fix it and kept the money and told me my phone was unrepairable- Chris fixed it !!! Not only did he fix it, he explained what was wrong and how he fixed it. So far I bought a phone and an iPad from him and saved money. I've told Chris he's my guy for repairs and products. You simply can't find a more knowledgeable guy. I will never go anywhere else. Go there you won't be disappointed!

Absolutely the worst repair shop, 3 strikes for the same service, in a 2 week period. $100 later…read moreand the phone still isn't working correctly, he declined my request for a refund .. I certainly would not recommend this establishment and in my books this guy was rude, disrespectful and dishonest.. Zero stars is all he deserves.. Seniors beware!

Anytime I crack my phone screen and need a quick fix.. this has been my go to for years now. Very…read morereasonable prices and has been a great help anytime I go in with a question ! Overall this is my spot and will definitely be sticking with them the next time I break a phone lol

Explained process and was very communicative of what he was going to do. Did it under 30 minutes…read moreand it came out like it was brand new, would recommend for sure. If my screen breaks again I will definitely come back.

The service was amazing.The price was very reasonable, fast.Friendly, efficient affordable.You will…read morenot be disappointed in the quality of service

I've been here so many times and would recommend this store specifically to anyone! Every time I…read morehave come in here, whether it was to buy something or for technical issues, the workers are always so helpful. I highly recommend this store based on the excellent customer experience than I have received in the past.

I figured i would post this review to share my current experience of my switch from Verizon to…read moreT-Mobile. Our family switched over 4 lines initially because of the service being cheaper than Verizon which saves us a few bucks a month. I received the virtual gift cards from T-Mobile initially for my phone and my wife's phone to pay off the balance of our Verizon phones. This promotion was supposed to be supplied to my sisters phone whom lives in Michigan and I currently reside in GA, my sister went to this store and spoke to Mario whom she traded her phone to which was a rose gold iPhone 6s Plus and now received messages to her phone that T-Mobile has no record of her phone at all in the database and we can't receive a promotion WTF IS THIS? which has been a total pain in the ass to receive to say the least. We switched from T-Mobile early January and here we are late February and we have still not received our virtual gift card and they want to do a bill credit at the moment which does not help me at all paying Verizon. I don't care about a bill credit. How about you give me money from your check so i can pay Verizon since I have been literally been given the run around constantly. I've spoken countless times to Mario and the store manager Tabbatha supposedly whom we're supposed to follow up with the territory manager. about this issue with no follow ups. No follow up calls have been received from this store to fix this issue. Here we are on the 24th of February with no resolution in sight and if it were up to me i would have these individuals fired for lack of custodial responsibility. If the first phone my sister ordered was cancelled and i was instructed to order a new phone why wasn't the trade in applied to the new phone.l? It's not that hard to be do your job properly. Would i recommend T-Mobile? Never would i even if the devices and cell service was free. All i receive over the phone are countless fake promises with lackluster performance. Don't worry I'll get my money for the device even if i have to bring this to court because people are not doing their jobs. Is this how you treat your customers like trash on the side of the road. I'll post pictures of the message i received as well.

My phone's digitizer finally broke, so I was in the market for a new phone. Called around, and was…read moreimpressed by the tech-savvy sense I got even from the initial call. The owner (?) was knowledgeable about their stock and quoted me prices that matched exactly what I was looking for -- more than fair. When I visited them, they were super friendly and helpful, and I quickly found what I wanted, and was able to check its battery life and unlocked status, examine the body for any damage, and verify that it was in excellent shape with OEM parts. What's more, they included some OEM accessories and phone protection which really made this feel like a superb deal and experience. I would 100% go to them again for tech needs.

From the owner: we’re dedicated to providing fast, affordable, and reliable phone and tablet repair services that…read morecustomers can trust. Specializing in all major brands, including Apple, Samsung, Google, and more, our experienced technicians use only high-quality parts to ensure lasting results. Whether you need a screen replacement, battery repair, water damage restoration, or software troubleshooting, we’ve got you covered. What sets us apart is our commitment to customer convenience and satisfaction. Most repairs are completed the same day—many while you wait—so you can stay connected without unnecessary delays. Our transparent pricing means no hidden fees, and we take the time to explain every step of the process. Beyond repairs, we focus on building trust and long-term relationships. We offer personalized advice to help you maintain your device and avoid future issues. Conveniently located in [Your Location], our welcoming atmosphere and professional team make every visit seamless. we understand how important your devices are to your daily life. That’s why we go above and beyond to provide not only exceptional service but also peace of mind. When it comes to keeping your devices running like new, we’re the name you can count on.

Very efficient and wonderful service I had with Marvin. He made upgrading my lease and transferring…read moremy data to my new iPhone a breeze- got through the entire process in less than 30min. Highly recommend this location and his expertise!

From the owner: Visit the T-Mobile store in Grosse Pointe Farms and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 18519 Mack Ave can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.