Very efficient and wonderful service I had with Marvin. He made upgrading my lease and transferring…read moremy data to my new iPhone a breeze- got through the entire process in less than 30min. Highly recommend this location and his expertise!

From the owner: Visit the T-Mobile store in Grosse Pointe Farms and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 18519 Mack Ave can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I made the mistake of downloading an app that totally messed to my phone. Les and Aleric at the…read moreVerizon Store in St. Clair Shores were wonderful. They know exactly what to do and had my phone perfectly restored in short order. Well done and thank you!!!

Unprofessional Management, Unauthorized Order Cancellation, and Unjustified Treatment…read more I had a deeply frustrating and unacceptable experience at this Verizon location. I came in to pick up an order I had already placed and fully paid for--consisting of 3 new phones and lines. Instead of fulfilling my paid order, the store manager demanded I give him a "reason" why I needed 3 new lines. I mean it a fam line for my family if I'm get my kids a phone they wouldn't be transferring phones and numbers why should i have to have another reason then he stutters. When I questioned why a fully processed and paid transaction required further justification, he refused to provide any clear store policy or explanation. To be clear: the manager never even asked to see my ID. Had he asked for my identification to verify the account, I would have gladly provided it without hesitation. While I was standing in the store on the phone with Verizon Customer Care trying to sort out what was happening, the manager took it upon himself to cancel my paid order without my consent. When I asked him to show me proof that he had canceled it, he refused to show me documentation and basically told me I needed to leave the store. As I'm on the Phone with Customer Service Support they didn't even understand the reason for my cancellation. Fortunately, an employee over the customer support was kind enough to help me re-order my phones properly. Save yourself the headache however his cancellation caused my money to be delayed 3-5 days refund and cause an issue to put up at another location cause now they thinks is fraud they wasted my complete day on unnecessary issues and still don't have what I paid for what a joke I'm blasting him and the location employe refused to give the guys name that okay Ik he was the manager and avoid this location--the management here clearly does not value customers or basic professionalism.

My phone's digitizer finally broke, so I was in the market for a new phone. Called around, and was…read moreimpressed by the tech-savvy sense I got even from the initial call. The owner (?) was knowledgeable about their stock and quoted me prices that matched exactly what I was looking for -- more than fair. When I visited them, they were super friendly and helpful, and I quickly found what I wanted, and was able to check its battery life and unlocked status, examine the body for any damage, and verify that it was in excellent shape with OEM parts. What's more, they included some OEM accessories and phone protection which really made this feel like a superb deal and experience. I would 100% go to them again for tech needs.

From the owner: we’re dedicated to providing fast, affordable, and reliable phone and tablet repair services that…read morecustomers can trust. Specializing in all major brands, including Apple, Samsung, Google, and more, our experienced technicians use only high-quality parts to ensure lasting results. Whether you need a screen replacement, battery repair, water damage restoration, or software troubleshooting, we’ve got you covered. What sets us apart is our commitment to customer convenience and satisfaction. Most repairs are completed the same day—many while you wait—so you can stay connected without unnecessary delays. Our transparent pricing means no hidden fees, and we take the time to explain every step of the process. Beyond repairs, we focus on building trust and long-term relationships. We offer personalized advice to help you maintain your device and avoid future issues. Conveniently located in [Your Location], our welcoming atmosphere and professional team make every visit seamless. we understand how important your devices are to your daily life. That’s why we go above and beyond to provide not only exceptional service but also peace of mind. When it comes to keeping your devices running like new, we’re the name you can count on.

NOT AT ALL HONEST!!!..I was told I couldn't get a referral bc my son had been a customer for over…read more3years and for us to get a referral he had to be a customer under one year to refer me. corporate said otherwise. I had se issues to resolve under 30 days and each time....i was given partial or misinformation. I almost went back to Att

This store is NOT customer oriented. I placed an order for pickup only to arrive at the store and…read morebe told that they just sold the last one. Now being a reasonable adult I understand that these things happen but the way in which it was handled was completely unprofessional and unhelpful. After explaining to me that I was basically out of luck and I should call and cancel and have AT&T just send the phone out to me, i explained the whole reason I wanted to pick it up was I didn't want to wait for the phone - the MANAGERS (Henry) response was basically well that's unfortunate. You (me) can go to another store and see what they have in stock. I asked if he could check he said no. I asked to speak to a manager and he indicated he was the manager and I said this was the second time I've been to this store and they were unhelpful he said that's unfortunate. I was like wow what poor customer service he was like oh well. NOW I can appreciate they are a business and had he offered any CUSTOMER SERVICE at ALL I could have potentially got another phone, or services but I WILL NEVER go back to this location and I hope that anyone looking for good customer service goes somewhere else! Henry go back to management school and take the customer service course again because you obviously failed it miserably.

I couldn't ask for anymore out of a mobile phone repair shop. Chris was great to deal with, the…read morepricing was very competitive if not cheaper than anywhere else, my phone was done exactly when they said it would be and they do great work... I highly recommend them.

Wiseguys is the Best. I've taken phones and tablets to other places to fix. I paid good money to…read morehave my phone fixed, this other place couldn't fix it and kept the money and told me my phone was unrepairable- Chris fixed it !!! Not only did he fix it, he explained what was wrong and how he fixed it. So far I bought a phone and an iPad from him and saved money. I've told Chris he's my guy for repairs and products. You simply can't find a more knowledgeable guy. I will never go anywhere else. Go there you won't be disappointed!

I don't know about the T-Mobile here, So for the record my phone network carrier is Verizon not…read moreT-Mobile but this one is conveniently located on my way home from work so when I got my brand-new iPhone 13 pro max I figured I just swing by and grab my mag safe charger from Apple as well as my Apple iPhone 13 promax case which at the time the phones literally just came out so I couldn't find accessories and covers for this particular phone anywhere else. When I used to have T-Mobile as my carrier it was always convenient because I was just run here and Make a Payment on my way home. And it's right next to my favorite nail salon. But what turned me away from this particular store was the customer service the quality of the products and the inconvenience I should say. So one month into purchasing the phone cover and the mag safe charger both of them broke! One of the T-Mobile employees proceded you tell me that you only have 14 days to make a return and I need to contact Apple themselves to request new items even though it was a manufacturedy effect I purchased them through T-Mobile and these things broke it's not like I didn't like them it's not like it didn't work for me he's literally broke within one month I spent over $131 here and a cover in the charger I got ripped off. And now I'm stuck with a broken phone cover which now chipped the corner of my iPhone because of the crappy cover And then they kinetic POS charger that doesn't work whatsoever! Never again!

I went in and was greeted and offered assistance in a timely fashion. London Lamour answer all my…read morequestions assisted with my purchases she even told me about the current iPhone promotion! I will most definitely be returning to upgrade my phone soon, great customer service!

I recently moved back to Windsor, and I was looking for a Rogers location to continue to do my…read morebusiness at, and eventually upgrade my phone, and this location is definitely close to where I live, so I came here. Boy, did I make the right choice. This Rogers wireless location is an authorized dealer location, so their held up to higher standards by Rogers. The employees are fast, friendly and knowledgeable. Since this is a dealer location they can't take cash or regular debit/interac for bill payments, only major credit cards and visa/mastercard enabled debit cards from your bank. It's a direct payment online and the payment goes through right away. They will give you a receipt for it. They always have the latest phones in stock from iPhone to Samsung and are willing to give you some lessons if you need it. Definitely coming back here to upgrade my phone soon!

Explained process and was very communicative of what he was going to do. Did it under 30 minutes…read moreand it came out like it was brand new, would recommend for sure. If my screen breaks again I will definitely come back.

The service was amazing.The price was very reasonable, fast.Friendly, efficient affordable.You will…read morenot be disappointed in the quality of service

Poor service. The store is an eyesore and a very bad representation of a Grosse Pointe business…read more Won't return anytime soon.

They have a party city in there renting space, the balloons 43.00 dollars lasted 1 hour they…read morestarted deflating 3 were not properly tied to the weights. Balloons on the ceiling. Rude customer service. Never offered to put the balloons in the car. He tried telling me they couldn't do the order after a hour and 45 minutes they had the order. So I guess he threw it together. Balloons were not assembled correctly on the weights. Everything started deflating. What a mess. Just un professional. Debbie was great. I think that's her name.