spoke with a young woman and a young man about replacing my kids tablet and my phone, very nice and weren't awkward at all. very quick took about 25 minutes to get it all set up and checked out super good experience and got it done read more

Alright Alright I should have listened to my hubby to be sooner.... AGAIN HE WAS RIGHT. So he got me with Verizon and here i am there adding a additional line for one of my spoiled children.... 10% off first Responder Discounts as well. So if your like me. Show your credentials and boom 20 bucks off our bill a month. I have to call out this man who is my new best friend. But lets keep it professional lol Alaric. Thank You Sir. read more

Steve from this office convinced me to believe that he would work to fix my internet issues. He convinced me to purchase 3 expensive, yet useless units that had issues setting up, and only worked for a few months at best. My business relies on the internet access, and he know this. I've been charged over $300 per month for these 3 units, along with the purchase of the units. Nothing is working right now, and now I have lost over $5000 in billable revenues because the units have been down more than online over the past 2 months at least. No excuse why Steve has ghosted me on calls, texts, and emails. BEWARE OF BAIT AND SWITCH TACTICS! I'm considering contacting FTC and Attorney General about his tactics and my revenue losses because of the lies from this guy! read more

Jeneffer was absolutely a pleasure to work with! She made the process of upgrading my phone smooth and enjoyable with light conversation and many laughs! I left with all questions answered and all problems solved. read more

Good store great employees. Ordered an iPhone 11 they did the transfer perfectly. Even made suggestions to lower my bill. I would return there. Nice shopping center with Randazzo's that smells so good I had to go in there! read more

John and Josh are very knowledgeable and professional. Not being very tech savvy, they got us set up in new phones. Jodhpur was very patient with us and stayed with us until we were completely satisfied. Will def5go back. read more

They seriously need some customer service training . The girl who helped me was mediocre at best with her service . I requested to do setup on my on and she still did it despite my request and I've had nothing but problems with Verizon since I switched over . The service took forever to switch over , I couldn't get text messages it Bc it said it wasn't setup correctly . I wasn't able to setup the face recognition or anything that had to deal with the setup , she kept clicking setup later on it . Then she charged me $30 per phone setup that wasn't done correctly. I now have a $190 random fee on my account. Don't recommend save your time and go to a real Verizon store didn't realize it was an affiliate read more

I brought a friend here on June 22. Jamie was the only person working and I must say did a great job. Thanks to her the transaction went smoothly. Thanks Jamie! read more

Kathy Miller I want to say what great customer service I receive every time I need help with phone. I purchased my Samsung Galaxy 7 from this location. I have been in twice since then because sometimes I am a little challenged by the technology and I have gotten the help I need plus I have never left feeling like I should have known how to do something. They take the time to explain the product and what I can do at home. This is the type of service that I enjoy getting and have been getting. I can not foresee a time when I would go anywhere else for my cellular needs. Thank you to John and the rest of the staff at this Verizon location. read more

At 5:30 pm, June 19, 2019, I drove to the Garfield/16 Mile, Clinton Township, Verizon dealer to purchase a phone. The employee was outside locking the doors. (The store hours listed it being open until 7:00 pm). I asked if he was closing. He sharply stated that the other guy didn't show up and he had to leave! I believe customer service training would be in order. read more

This store is awesome! My customer experience was superb. The associate who helped my husband and myself was knowledgeable, professional as well as personable. She helped us get what we needed as we were looking for tablets. She also assisted us in making sure that our plan was suited to our needs and lifestyle. Thanks so much Staysa!!! We will continue to do business with this store. read more

Preordered 2 new iPhone 7s on the 1st day of preorders. Arrived at the store to pick up our phones on the 9-16 release date and was told they couldn't be released yet. We were told by John that there was a nationwide problem with Apple and the ID #'s on the phones and because of this the phones could not be input into their system. I spent an hour in the store trying to help the store resolve the issue with Apple on the phone. Apple knew of no problem and said it must be the store. Left the store without our new iPhones, because they were still waiting for their HR dept to contact them on a resolution I contacted the store 4 hours later and the issue still was not resolved. With only 3 more business hours left I contacted a Verizon Corporate store only to discover that we were lied to. The issue with TCC was only a TCC issue with their software. It was not a nationwide apple issue with Verizon as we were told. Proceeded to a Verizon corporate store to get our new iPhones there. In order to do so TCC had to cancel our preordered phones and correct our upgrade date. We contacted the store to have this done and we were told they were helping other customers. Mind you we spent an hour of our time in their store over a lie and without the phones we ordered. It took well over an hour for TCC to cancel our preordered phones and correct our account so that we could continue with our purchase elsewhere. What started out as day of excitement for the launch of the new iPhone 7's turned into a day of chaos and frustration. read more