OMG!!!! THE SWEETEST GUYS HERE!! I am so technically…read morechallenged and they not only helped me purchase a phone, but they helped me turn some weird settings off, taught me how to use some apps and helped me with a kindle! They are so respectful and never make you feel bad for not knowing how to do basic stuff. I truly appreciate and trust them!

I never leave reviews. Nice enough people...went there as a specific choice to buy local rather…read morethan go to the Assurion affiliated behemoth. It may have been a mistake. I'm 57 and never had to replace a screen. I dropped my phone, screen broke...had to do it. Such is life. They fixed it, more expensive than the franchise place but it was my choice...all good. 11 days later my screen is cracked...I didn't drop it, didn't put the phone in any condition or environment that was in any way out of the ordinary....genuinely...on my kids...no lie. Just as it was before being fixed, my phone resides on an Otter box. I am at a friend's house...I set my phone down...pick it up an hour or so later and it's cracked. Does something rub up against it? Probably...maybe. Can't be sure. But there was zero stress put on the back or front of the phone. It was in my pocket, in the car and in this person's house. When I came back and explained my situation, the best they could do was instead of paying the $188 I paid originally, I paid $150. On the one hand, I get it. The warranty not covering physical damage makes sense. People are nuts, people are irresponsible, etc. But I got zero vibe, feeling, sense that my take mattered. I didn't ask for it but was thinking...if I'm the business owner, maybe I throw in a scree protector at not charge. A minimal...coupla bucks investment in a customer that says on some small way...we get it...you just paid $188 for a replacement and 10 days later...inexplicably you're paying another $150....so...as a basic gesture of goodwill...here's the bare fu***ing minimum we can do to display some level of service...and nope. Just a transaction. Gimme a GD reason to pay more to shop local next time. Your shortsightedness cost you not just a customer but probably 8-10 customers if basic marketing principles hold. Shop local - please...for everything you can. Your dollar, when spent locally serves the business and your community 10x vs what comes from shopping at a chain. However...if you need a mobile phone repaired...there is no benefit to shopping local. Why? Because they know they have you. They know you are captive to your phone. Really. They're right. We are. No argument. Go to the behemoth. Go to the chain if you need your phone fixed. These guys are no better. They know you will do whatever to get your phone back. They clearly use inferior quality product. And I feel for them on some level...they are competing against massive volume that prices them out for many folks. Well, this is the rare occasion where the local place lost me. I won't say "don't shop here", etc...cause maybe my experience is just a one-off. And...also...F them. They had a shot at being decent and failed.

I recently visited the T-Mobile store at Durbin Pavilion on Fri Dec 13, and I had an excellent…read moreexperience! The store is conveniently located at 480 Durbin Pavilion Dr, Bldg F Ste 107, St Johns, FL 322591. My review is specifically for staff member "Chixo" , I am rating Chixo with a high 10 plus and more for his : Product Knowledge , Customer Service, Professionalism, Patience. It was a pleasure to be assisted by Chixo. Thank you very much Chixo. TMobile , Chixo is great representation for the store. Mallisa Stokes and Anthony Brown

They are very educated on their products, took the time to explain things on services and what…read morewould be the best option for me, while trying to keep the cost down not increased

Great customer service very friendly would definitely recommend. I put a really bad screen…read moreprotector on my phone . They were able to get it off without any damage

Do not take your Samsung devices here for Warranty. They will find a reason not to cover it under…read morewarranty even though it should be covered.

As always great service. And AFFORDABLE! For whatever reason my daughter keeps breaking so we keep…read morecoming

From the owner: We repair all cell phones, computers and tablets. iPhone repair, iPad repair, iPod repair and all…read moresamsung glass and LCD repair.Most repairs take less than 30 minute and we do have the best price in town!

Horrible customer service. 1 associate was was kind and helpful but was not our primary service…read moreassociate the other two who I believed to be the lead sales associate and shift supervisor seemed annoyed and not willing to help. We end up leaving without being helped.

I'm up here every day (mostly because I work here) and I see the drive of the people who work with…read moreme. Our team is constantly working to elevate the Park Avenue store in order to better serve our customers. We work with diligence and kindness all day, every day no matter what. And we will continue to work hard in order to better serve the Orange Park community.

Poor customer service. I found this place through a third party as an easy solution to my…read moresituation. Before I bought the promo code, I called the place and spoke to a representative of this enterprise to see if they would redeem the code to another cell phone brand. The person took a brief pause and then clearly replies with a yes, and we got off the phone. Following two days after I purchased the promo code from the third party, I went to get my phone fixed, and the first thing that raised an alarm to me was that the guy was on the phone having a conversation when I greeted him and told him what I was there for. Then, he tried to say he'll do it for $250.00, rather than applying the promo code that was verbally agreed upon by both parties. Finally, he gets off the phone after making several attempts to politely explain the given verbal agreement, and that I forgot the person's name when I called two days ago when he asked, "Who did I speak to?" However, I showed him my call log that shows what time and how long the conversation was, which he agreed that it was most likely him that I spoke with and the conversation did happen. Thus, my burden of proving to him that the conversation did happen and I said well if your not going to accept and apply the promo code, then may I have my money back for purchasing the order under false pretenses because I made the purchase from a third party based on the fact that I called and inquired about the code, and purchased it after I was told that we will accept it to your phone, even though it was a different brand that was advertised. He completely understood and was able to clearly say no and went back to explain what the promo code was only to be applied for this certain brand only. I said I understood that, but explained about the conversation that took place, which we agreed happen and that I spoke to him most likely, what was agreed in verbal terms, in which he also agreed that happened as well, and that the services was no longer needed because I can go just buy me a new phone for that price. Then all of a sudden, he tries to play the language barrier card, and went on and on about the other brand. I responded by saying ok and have a great day, and proceeded out the door. I will never go back there for anything, and would recommend that you take your business elsewhere for better customer service because they do not hold up to their word. Other enterprises are willing to work with you and not rip you off, even though they may not remember full details of a conversation that may have happened a couple of days ago. Sometimes going for the best bargain route is not the better route to go because people are misleading and will try to steal from you in the end. Instead, you'll be wasting your time and leaving empty handed.

I purchased a Apple Watch series 2 on LetGo. Unfortunately I didn't get the user's I'd and PW. So…read morewhen I try to synchronize the watch to my phone I can't because its asking for the credentials of the previous owner. Is there anyway to dump/delete the old data and start over? Any ideas please share. Thanks!

Fantastic job!!!! Ryan was such a great help for the repair of my BRAND NEW PHONE! Gotta love your…read moretoddler and the fact that he likes to throw things lol. His devotion and dedication was unwaivered. Definitely recommend his company for anyone's phone breaks!!

This is the only place I'll go to fix my cell phone. Fast, courteous, and inexpensive!read more

We brought in an Ipad air to have the screen replaced. We spoke to Dominic who provided a fair…read moreprice and delivered by the promise time with a friendly attitude. Thank you!