Literally right down the street from me, super convenient because it's a drive-thru, not only…read morethat..... everybody is so cool! It's a family-owned company. 10/10

BEWARE!! They installed the wrong screen on my phone that didn't fit. The screen then cracked…read moreagain and when I brought it back they wanted me to pay for the replacement. The customer service is the worst I have ever seen. VERY RUDE

Verizon on Crosswater Pkwy is awesome. Jeremiah and Nick helped me and my 89 year old Dad purchase…read morenew phones and get maximum promotions and credits. They were both extremely kind, patient and willing to spend as much time as necessary to understand our new phones and billing. Thanks so much gentlemen!

Excellent customer service provided by Zach at the local Nocatee branch Verizon Wireless store…read more His knowledge and experience made the transition from old to new iPhone simple and painless. He also reviewed our plan with Verizon and offered alternatives & discussed promotions. Our prior interactions with former employee, Simone was equally helpful. Happy to have this vendor here in Nocatee.

Jacqueline was so helpful when we came into purchase a new mobile phone. She helped us get all the…read moreold apps up and running as wall as demonstrated all the important buttons to operate.the device. She also pointed to the various rewards and plans that would be more affordable for our budget. There were also areas of cloud usage that helped us to use them more wisely. One of the best experiences in purchasing a new phone.

I love Verizon but this was not my favorite experience. I needed an ear bud adapter for my iPhone,…read moreand the cheap ones I bought off Amazon didn't work. So I stopped at this new location in Durbin Park. When I got there at 5:40 pm I was greeted and asked to take a seat until someone could help me. There were two salesmen, both helping customers. As I sat there, I noticed the place was clean, no music, a coffee station tucked away, my chair was mediocre for waiting comfort and an additional customer had walked in then out after waiting about two minutes. I waited until 6:15 pm to be helped and found out they didn't carry the adapter piece I was trying to purchase. The salesman was apologetic but had someone asked me "what brings you in today" from the very beginning, then I wouldn't have waited for 35 minutes.

Walked in and got help right away! Explained what was wrong.. he looked it up and worked a price…read moreand made it happen! 30 min tops works for me!

Fast work & 2 very pleasant employees! Came in 30 minutes before closing - replaced iPhone screen…read morewhile I was waiting for a little over $100 - I gave them a screen protector and they put it on for free! 1 year warranty (I think) they said.

I've been here multiple times and Dakota has been the most helpful persons there (wish they were…read moreall like this). He was patient and not pushy at all which I really appreciate. Took time to set up the WiFi and show me how to work it.

The plan I was told I would be on is no such plan!!!!! I was switching from Verizon to get a less…read moreexpensive rate because we are planning for retirement. Nothing is like we were told , I should have stayed with Verizon!!!!!!

This place is horrible they have any phones you want! So you need to preorder everything! The staff…read moreis horrible so mean rude and boring! The place is not clean or organized ever! The prices expensive not priced corrected they should give us discounts for everything!

I want to start by saying I've worked in retail and in other positions with AT&T, so I'm very…read morefamiliar with the standards expected of their employees. I also understand this is an authorized retailer and not a corporate store; however, if you're going to represent a company's name, there should still be the same level of integrity and customer focus. Unfortunately, my experience today did not reflect that. I ended up leaving without my issue being resolved due to how the store was being managed. There were three customers, including myself, waiting just to be helped. Two employees were actively assisting customers, which I completely respect--those customers deserve their time and attention. However, the third employee was outside squeegeeing windows while customers were sitting inside waiting for service. That was surprising and frustrating to see. In a situation like that, customer service should take priority.

Drove 40 minutes out there, store closed during business hours…read more This is after driving to another place that didn't even have screens in stock so that wasted that trip too.

Professional, knowledgeable and extremely reasonably priced services. I suggested to the owner that…read morehe increase his prices!!! Cell phone repair shops aren't regulated, so be very cautious in leaving your phone or watch to just anyone. The owner is uber personable and has been in this location for over 10 years, so you can trust that he won't disappear overnight....leaving with your property. He replaced a cracked screen on my iPhone in about an hour. I will be taking my Movados back to him for battery replacement.

Shannon was really good- patient and knowledgeable helping me with a log in problem for a…read moregovernment website. highly recommend this location and especially thankful to her.

Walked into this AT&T store was immediately greeted by Nicole. There is a crack on one of the…read morecamera lens and I was looking to have it fixed. Upon looking at the phone she determined that it was actually the protector that was cracked. Unfortunately they are not able to fix it because they did not carry the screen for my phone. She was very pleasant and apologetic. I was about to leave when I decided to ask if I was eligible for an upgrade. She looked at my account and I was eligible. Nicole patiently showed me my options and explained the costs. Well I didn't walk out with a new phone, I will have it in a few days. Nicole said she will walk me through the transfer process and how to use the new phone once it arrives in the store. I did however walk out with a reduction in my monthly payments ! Highly recommend Nicole!