They put a battery in my iPhone that did not hold a charge. Cost was $150…read moreRefused to give refund. Rude employees. Absolutely no customer service. They need to train their employees in customer service . Reporting them to the Better Business Bureau. I want a refund.

The last time that I got my phone repaired there it was $50 and then I went today and I left my…read morephone I signed the thing the guy said it was gonna be $70. I told him look man the last time I was fixed the same thing for $50 and he said OK and I thought it was going to be $50 and then I left and then they ended up charging me like 65 bucks. I will not be going back there ever again

Thank you Deseree for efficiently transferring data from one phone to another! Your knowledge,…read moreservice and professionalism is the reason I refer family and friends in need of tech support. You're the best! Debbie Adams

Had a major security breach and she was able to check my phones on the spot. Next day I brought in…read moremy computer and she was able to scan and return within 24 hours. Best Buy was "willing to do it in a week and charge me more

Not a long wait for new phones. It is well staffed. Soren…read moretook good care of us. He took the time to make sure we got what we needed.

Nice ambiance... all the personnel were attentive and focused on helping the customers. I would…read morehighly recommend this Verizon Store!!

the only 2 employees there have been there for a long time, they're really nice and helpful every…read moretime we go in, the do need more employees though

I could share a long technical story about why after a 2 hour call Boost Mobile Tech Support…read moreinstructed me to "just go to one of our stores instead--they will install your new SIM and will activate your phone and get you your number." Per those instructions, I called this Boost Store this morning and began conveying that I'd be coming by for the above reasons. A woman who did not give her name cut me off saying, "So that'll be between $12 and $35" for us to activate." I told her I'd been assured that since I'd already paid for my new Sim, this visit would be free. She grew MORE irritated and said, "Look, tech support ain't a store. We're a STORE." I said, well, I was told to come to your store, so when I get there, let's just call tech support together because I'm probably not explaining this right. We can sort it out that--" Before I could finish, she told me, "WE'RE A STORE! WE DON'T CALL TECH SUPPORT. THAT'S SOMETHING YOU DO." And then she hung up. She hung up. On a customer. After yelling at me for doing exactly what Boost Mobile Tech Support told me to do the night before. I see that there's a store manager who reads these comments on other review sites and replies to them. If you're serious about listening to these complaints, please reach out to me privately via email so we can have a productive chat about how that could have been better handled. I hope you're not just replying with empty platitudes. My addy is statatomic followed by the AT symbol followed by GMAIL (dot) COM. Still can't really believe this happened. I'm actively seeking out information on regional or corporate leadership so I can share this with them as well.

took a while...but I got what I came for- a new iPhone…read more Their accessory selection isn't as good as the apple store, but who want's to drive to Abq.? Not as bad as they use to be....

Went in to get help with my nonworking phone- greeter and her sidekick were extremely rude-…read morebasically kicked me out- weren't interested in helping me since I wasn't there to purchase anything- PETTY PEOPLE in petty positions of power-The Main Street location is way better- civilized and much more competent employees-

Shockingly bad "service." It was so bad I had to write a letter to their regional management in…read moreAlbuquerque. Avoid at all costs. I wanted to switch my tablet plan from AT&T to T-Mobile. I did some research ahead of time and settled on their $20/mo unlimited iPad plan that didn't require a phone line. I dropped in on a Friday afternoon and the place was a mess. Tons of angry people waiting and only two people on the floor. Unbelievable. After waiting for 20 mins I left for another appointment. I came back later in the afternoon to a similar situation. Lots of angry people waiting, almost no employees. I decided to just stomach it, added my name to the queue, and sat quietly at a table surfing the internet. I proceeded to wait for almost 1 1/2 hours. There were 3 workers there, but they would only put 2 on the floor at a time. Everyone was pissed. One lady had enough and left. Employees were taking absurd amounts of time with each customer, totally oblivious to other waiting guests. Finally my turn came up. I showed the clerk the $20/mo tablet plan I wanted, and he said "That's only if you have a phone with us. Without a phone it's $65." I explained to him that I had researched this plan and pulled up the T-Mobile website. There wasn't anything about needing a phone line. Not on the plan page, not in the fine print, not even in the PDF "terms of service". Nothing. When I asked him to show me where it says a phone line is necessary, he couldn't. He just kept barking "It's $65" at me over and over again like a robot, in an incredibly rude and snarky way. I was completely taken aback. I had been waiting for over 1 1/2 hours. I told him that I'd appreciate a little less attitude and he started screaming at me, and then said "I'm not serving you!" and moved to someone else. It truly amazes me that T-Mobile would allow a store like this under the brand. Given the amount of 1-star reviews here on Yelp, it's clear that I'm not the only one who had a terrible experience.

Terrible costumer service. Ladies helping were very unprofessional and rude as well as not being…read morehelpful at all.

I decided it was time to move my parents from Verizon over to my AT&T plan, as they just can't get…read moredecent service in Santa Fe on that network, and Verizon's customer service sucks in the store. Walking into this location you will notice an immediate day and night difference from Verizon. There isn't a forty minute wait, and total chaos reigning, with rude employees. Here there were plenty of employees, and the store was clean and welcoming. I had already purchased new iPhone's for them in Arizona where I live, but needed help getting them set up and sorting out how to transfer their old Verizon phone number to their new AT&T phones. The people here were super patient and helped me get everything set up, and it was painless and took way less time than I thought it would. Typically I loathe going into a mobile phone store, as the experience usually is super frustrating and just a less than fun afternoon. I wouldn't say I now love the experience, but if I have to go into a cell store you can believe this one will be the first on my list. Thanks guys, I appreciate all the help.

I used to be an AT&T customer but switched to Consumer Cellular to save dollars. When I tried to…read morereplace my wife's broken iPhone 13 with a similar unlocked iPhone 13, I ran into problems trying to activate it and complete the Apple setup. I spent hours on the phone with Consumer Cellular and Apple's AI agent, but could not resolve the issue. I researched the issues and tried the solutions suggested by various sources. In desperation, I decided to try the AT&T store. After giving my history to Brittney, she asked for my phone and 5 minutes later she had it running using a Walmart Simcard I had installed in my efforts to make things work. She reminded me I could now install Consumer Cellular's eSim. She charged me nothing, and sent me home with a complete successful resolution of my installation problem. My wife's phone now has her same number (plus a backup secondary number) and has been able to access just about everything she had originally except all her apps. Thank you Brittney and AT&T for the excellent response! I will have to reconsider AT&T again due to this amazing experience today.

I gave them 1 star because I couldn't give them 0. The clerk lied to us about the "free" phones ,…read morethe up grade plan the bundled extras, the contract, the receipts. It's taken us over two hours on the line to fix this. Do not shop here!!!

This should be "0" stars. Extremely deceptive practices. This store coerced my 91 year old mother…read morewith Alzheimers into starting an account in order to get a supposed free phone. When I informed her that she had Xfinity and did not need a new phone she went back the next day to return it and was met with an extremely rude man that refused to take the phone back. The phone was mailed back to Verizon corporate at their recommendation after a call to retention. After 4 months and 17 hours of repeated to phone calls for fraudulent billing for a line that did not exist and for a device that had been returned and signed for by verizon receiving, I was finally able to have the balance zeroed out except for a $40 activation fee that they refused to refund. Verizon as a whole is a shameful corporation, but that is not a surprise. What is a surprise is that a local reseller would treat the elderly members of its community so poorly. Unfortunately this is the world that we now live in - the younger generations are raised without morals, respect and reverence for their elders.

I spent a fortune on seat covers here and they do not fit. They were custom made. Pictures were…read moretaken and NOBODY there told me that the seat covers would be difficult to fit. The only thing offered to me was to pay a 400 dollar restocking fee if they took seat covers back. This place is supposed to do accessories for vehicles. I think it is criminal that they didn't do more. I should not have to pay 400 for nothing. I am very dissatisfied and will not recommend or return to this business.