Ive tried to cancel for three months and told me I couldn't cancel services until I paid my bill…read more So they want fo keep charging me for service im not happy with. My bill will not be paid until my services are canceled. They lied about how much my bill will be. ​

Customer service jacked my account up. I went to the Verizon store and I was greeted by Thai. She…read moresat down next to me and went over all the messages with customer service, she was incredibly nice. She told me to bring everything into the store as soon as it arrived. When I went back in I was greeted by the store manager who was also extremely nice. I found out the original girl that greeted me was new and I would've never known, so fantastic training. Unfortunately, I didn't get the name of the 3rd girl who stayed to finish getting my account straightened out, but again extremely nice. I walked in feeling very uncertain, but I left completely reassured. If you have a bad encounter with anyone in this store, it's highly likely that you walked in with a bad attitude, and you left with a bad attitude.

I generally hate Cox because they typically have horrible customer service, are plagued by issues…read morewith their equipment and calling them on the phone is almost always a waste of my life. I visited today with my husband to switch service into my name and we were assisted by a really helpful associate named Kelly (a male) with beautiful blue eyes. He really took his time with me and went through all the options since we had to completely shut down my husbands cable and put it in my name. We looked everything up and down and even pulled up YouTube tv to compare their bundles and prices Bc I was considering cutting the chord. It turned out their platinum bundle with gigablast Wi-Fi and cable was gonna be best for me. Kelly was helpful and friendly the whole time and answered all my questions and helped me decide what was going to work for me. He explained to my husband what he's going to have to do with our old equipment and said if he came back with a line just to leave it with him and he'd take care of it. I was pleasantly surprised by this experience and we brought it all home and swapped it ourselves. So far no issues. The inside of this spot is clean and well kept with numbers and couches to wait on and some equipment for purchase and viewing and demonstration. There was no line when we arrived but about 4-5 people waiting by the time we left. Waits can get long but they had 3 employees working so it seemed to go quickly.

Very friendly and informative staff. Helped me with all my questions. Clean store and great…read morelocation.

Took care of me and my issues more than once. Great staff! Thanks for the help! Very clean, great…read moreselection of additional add ons like cases and alike. But the service is what it's all about.

I was refused service because I didn't have a mask with me. It has been nearly a month since the…read moregovernor lifted mask mandates for businesses. You need to follow the science and get with the program. Stop placing unnecessary and capricious burdens on your customers.

went in there to buy a new iphone. there was two people working and myself & another customer…read more being Black Friday around 5:30 pm it was very slow the girl working couldn't be less interested in helping me or the other customer. Said a few things to me & walked away. Basically was like the iphones are over there... click on the screen & walked away lol like what? anyway I left went to Best Buy got a phone and changed services to AT&T (I was literally going to pay for a phone outright in cash had they helped me, wasn't looking for a deal or a new provide, my phone broke this week lol) that girl could use some customer service training..

Great service very helpful, kinda hard to find but very nice people and store was very cleanread more

I created a yelp account just to submit this review.!! This…read morestore/ location is an absolute joke and will not be open for business 6 months from now. I will not bore you with the details of my experience, but instead , I will warn you in summary. The staff is incompetent. They sub out their repair work unless it's insurance or warranty related. They had my sons Xbox unit for 2 weeks, and after 3 phone calls ( 2 of which they thought my item was a phone) and finally visiting the store, they advised me it was repaired, but at a subbed out repair shop 10 miles away. Upon pickup. I was told the repair was completed the next day. The owner, Jason, had nothing but excuses and complaints about his incompetent staff, along with the simplest inability to even update me on my repair until I showed up in the store. If you never heed a warning from A review , strongly consider this one. !!!

Rarely do I ever leave a review, but my family and I drove over 2 hours to get here. We obviously…read morehad a appointment at 10a.m. to get a simple fix on our phones. And it is 11a.m. and the doors still aren't open. We saw a man unlock doors then lock them back, before I could run to the doors before he locked them or even talk they were already locked. Husband and I knocked several times and we were ignored everything. I DO NOT recommend this place whatsoever. Not even my worst enemy! Good luck to anyone who goes to this place. If our phones break we will gladly buy a new one!

Quick and done right!!! They are always professional and…read morethorough with my phone. It's almost like they are working on their own phone.

horrible customer service over the phone and worse prices! Dude had no respect for common questions…read moreand no substance in conversation.

Great work and fast, dropped my wife's phone off at lunch and was done i a few hours before i got…read moreoff work, will be back again

Put your iPhone in a water proof pouch at the beach, don't believe it will always be waterproof. My…read morewent underwater for a few seconds on vacation and then screen played dead. Got it to this shop for a screen replacement. Friendly staff and good communications. Luckily it was just a shorted out screen, iPhone wasn't flooded inside.

Sally is amazing. She knows what she is talking about and made us want to come to T-Mobile from…read moreanother carrier. She worked with us to get us the best deal and make everything go smoothly and efficiently. Will be coming back to this location for all future needs thanks to Sally!

I recently visited a T-Mobile store Lynnhaven Mall, to get a replacement screen protector, which is…read morecovered under my warranty. The store was not busy when I arrived, and a representative named Derrick (or Derek) assisted me, hope I get his name right or else it may irate him more! Right away, the interaction started off poorly. When I told him I wasn't sure which iPhone model I had, without asking for permission, he abruptly took my phone from my hand and began tapping through it. I found this incredibly rude, it's basic customer service to ask before handling someone's personal device. He told me the screen protector wasn't in stock and would need to be ordered and shipped to my home. I was fine with that. Then he asked for the phone number associated with the account. I gave him the number we've always used for the past 20 years, our primary line. He said it didn't come up and asked for a different number, which did pull up the account. I expressed surprise, since we've always used the original number as the main line for our account. Instead of helping me understand the change or looking into it, he insisted (with an irritated tone) that the second number is the primary number, that it can't be changed, and that calling customer service would be a waste of time. He spoke to me in a condescending tone, repeatedly interrupting me, talking over me, and making me feel like I was stupid or didn't know what I was talking about, all this in front of my 12-year-old niece. At one point, I had to raise my hand and repeatedly say "okay" just to get him to stop. He then rushed me to fill out personal info, didn't explain anything about when to expect the delivery, and refused to give me a receipt, saying they "don't give receipts" anymore. When I asked again, just to be sure I wouldn't get charged, he bluntly said no. As I was walking away, he loudly said (so everyone could hear), "That's why you gave your email to get the tracking info," to which I responded, "I know what tracking information is." I left the store feeling disrespected, embarrassed, and frustrated. I understand he may not earn a commission on a warranty replacement, but that does not justify the dismissive and unprofessional treatment I received. I'm a long-time T-Mobile customer for nearly 20 years and this experience left me feeling like that loyalty meant nothing.