Good service, if your screen is broken the tech will have it done by the next day "if it's only a…read morescreen/glass replacement"but otherwise that's up to the tech to determine how long it will take due to how much damage it has

Great place, competitive pricing, and reasonable. I brought two of my kids iPads in for repair. Any…read moreother place could have easily charged me a service fee but when the guy called me back from the repair shop, he told me it's not worth repairing either one of them, and didn't even charge me to diagnose. Highly recommend!

Absolutely horrible. Rude nasty attitude and useless. The worst experience ever especially with…read morehaving my daughter. Tried to make me the problem because she was "multi-tasking" and I needed to be patient. Disrespectful in front of my daughter. Racist on top of it. Stood there forever more than 20 minutes before even being told they would assist me shortly. Couldn't find a solution attempted to make me a new email because the entered it wrong and was unable to use that for my account. Was told they would call tech immediately and after 10 minutes proceeded with idk how long this will take I will call them shortly. My fuses are really short and if it wasn't for my daughter the outcome would be completely different given the disrespect that was portrayed. I absolutely hate this establishment and company.

I worked with Dan he helped me get my service switched over from Verizon! it was amazing experience…read moremade the switch seamless!

Awesome prices are value and knowledge staff and very convenient location and good customers serviceread more

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Lowell store today.

If I could give Metro PCS 0 stars I would. They are totally useless. My mom had them as a carrier…read moreand they screwed up so much I put her on my phone plan through T-Mobile. I don't understand how Metro PCS which is by T-Mobile can still be in business when I've been a T-Mobile customer for 22 years and always get excellent service. Regardless of who you speak with they are totally clueless and sound like they couldn't care less about their customers. Pathetic.

Arrived 5 minutes before they closed and they were closed. Not good business, they should be more…read morefocused on the last customers to make the sale. Far fetch from Verizon. It's not always the service that wins, its the people behind it.

Good deals for new customers getting new phone number and great selection of free phonesread more

We needed two prepaid SIM cards and arrive at 7:54pm. They were supposed to close at 8pm…read more However, the door was locked and they refused to open it. I was phoneless after arriving for a convention from overseas. I was exhausted. They could have easily sold us those cards in 6 minutes. It is extremely poor customer service. I will never ever use T-Mobile now.

Reasonable prices for new customers in need of a new phone number. Good selection of free phones…read morewith new service

From the owner: Switch today & enjoy America's largest 5G network.read more

Says it opens at 10 got there at 10:30, the worker was just on the computer chilling and the doors…read morewere locked... we knocked and he said wait with his finger, we waited 5 min but just saw him chilling on the computer not doing anything still, so we left. They just lost money right there lol

Very pleasant experience selling some things to this store. Nice staff who worked hard to reach an…read moreagreement that was fair to both of us.

This is speaking about T Mobile more as a whole company. I…read morehave a contract with T Mobile (else I wouldn't be writing this). When I created the contract in U.S.A they didn't enable Autopay which would later turn out to be extremely inconvenient. If you do not pay they suspend your phone so you cannot make calls or texts, which sounds fair enough but when you want to pay and get use of your phone back the website (TMobile website) for processing the online payments takes absolutely ages to process the payment and eventually times out and you start over. Obviously you cannot call T Mobile because your phone has no signal so when you try and wifi call them (online payment and VOIP are the only ways to pay) the phone line is very volatile and fragile, meaning the staff often mishear you, they do apologise for this but sometimes it isn't their fault. I don't know if this has happened to anyone else. It's okay as a phone company but there are probably better telecoms companies out there in N. America. They were the cheapest for me.

BEWARE of this location. They have no idea what they're doing and talking about. I should have…read morelistened to the other reviewers and should have avoided this place. Go to the Nashua location instead and they have EXPERIENCED people there that will help you.