David Smith was amazing. He helped us with the best cell phone data plan and phones. He was very…read moreknowledgeable and pleasant to work with. David's dedication to his job was topnotch, making sure that everything was right. We feel blessed David was the rep we got to work with.

Florent was great Got everything set up for us Added a line He did everything we needed without…read moretrying to sell me stuff I didn't want or need He will be my go to guy from now on

I went in for a simple phone upgrade. The process took several hours which included a 45 minute…read moredata transfer but most of the time was spent waiting. The employee helping me was new, so he had a lot of difficulty knowing what products they stock and sell or how to process transactions. What was worse was him running back and forth to the back office to his manager every time either he or I had a question; sometimes disappearing mid-transaction for 10 minutes at a time while I stood there doing nothing. The manager did come out to check his work and try to upsell products I don't want to pay for a couple times. It was quite clear that i had a major role participating in the training process. Once we finished the data transfer, I was told we were done and walked out of the store with my new phone and drove home, 45 minutes away. I realized once there and I began to register the new phone on the network that I didn't get the retail box or the contents within, including all the required codes that are needed to register on the T-mobile network. I immediately called the store to verify it was still there and let them know that I wanted it. I was told over the phone that there was no problem. They had it. It would be there for me to pick up whenever I could get back. Yes, another 90 minute round trip drive to Warrenton and back. Tally-ho! I did find what I needed to get the new phone functioning actually in the phone settings which was nice. Now I know. Regardless, I want the entire package I purchased including the box which absolutely has value especially later when and if I try and resell or disposition the product. I drive back to the store the following morning only to find out once there that they shredded my box because "a thief can use the codes to hack my phone". "We aren't allowed to retain the packaging." So much for it being there for me. OK, simple fix, no problem, I offered to return the phone I bought the day before, and exchange it for one complete in it's retail box. Nope, think again, now they want a $70 restocking fee even though they were the root cause by destroying the personal property of a customer. Not gonna happen. And, it wasn't like they couldn't have contacted me before destroying my property. They have had my phone number for over 20 years. Short story shorter, I walked away, angry and upset that I put so much effort into this failed project. Then to get bullied over every aspect of trying to buy an expensive phone. I had to contact corporate to do a proper swap which surprisingly includes the return of product "in its original packaging". I got them to cover the fee under the circumstances and send me a replacement though, as they were just as surprised as I was that the store did this to me. Corporate is filing a complaint against the store, swapping the phone and covering the restocking fee. I will never try this again in the store. In any case. DO NOT GO TO THIS STORE if there is any other option. Buy products direct from the web store. You'll thank me later. Its just not worth dealing with them. Also, for the record, the new person helping me deserves credit for what he did. He was set up to fail by his management. No one could have performed better under the circumstances. I hope his management doesn't scapegoat this young man. A little mentoring would have been epic. T-mobile is generally a good company. I have friends who work there. They corrected the problem satisfactorily. My time and effort is sunk though and I'm still not done. I expect better from them and I know they do to. This was an awful experience that didn't need to be.

Mykalya and Brandon were super helpful and fast. Got in and out of there in less than 10 minutes…read more We just had to switch plans last week and the eSIM wasn't working they got the new sim in with the existing number. 10/10 thanks guys.

1st of all, I am not a Spectrum customer. Diana & Kevin helped me today. (Main kudos to Diana) A…read morefriend gave me 2 of their old phones that were on a Spectrum plan. Diana had helped her to unlock them so they would be available on my carrier. Well, I had been as frustrated as crap because the one phone I wanted service on just would not activate. The other phone, I couldn't even get past the very 1st screen. (And I'm not technically illiterate, I've successfully done this a few times!) So, the 1st phone, they couldn't figure it out either. The 2nd phone, that I couldn't get anywhere on, Diana did the thing that worked! Yay! And I am NOT even a Spectrum customer. I'll work with my provider about the issue on their end with the other phone. Thank you both, as well as the store manager who didn't raise any fuss for them helping a non customer.

Been a Spectrum customer for several years now, 8 years internet (my cottage in Ocean Park, WA),…read moreand more recently Cable TV and and internet in my new home here in Astoria, OR. In general, the internet has been superb, although the Ocean Park home has more frequent outages (like 10x more). But the Cable TV, is pretty poor. Their DVR box is so antiquated, can barely hold it together with two recordings. My old Dish Network DVR could do 4 channels no problem and that was like 15 years ago. The Spectrum box is extremely slow, takes a long time to respond to command buttons. The Guide is ABYSMAL. And the DVR doesnt record whole programs, cutting them off before they end. And picture quality frequently suffers. Its not going to take much of an offer to get me to switch back to a satellite service for TV.

The entire repair went so good and so completely resolved and I know they did many hours of…read morediagnostics that was not included in the final repair bill the shop foreman finally stepped in and the technitions with him had to of.been challenged with this very difficult problem because of the team tenacity they solved the issue relentlessly working to the end Then they even washed the truck I'm really glad and sad to have been such a problem but then Chris told me it's what they live.for

I am not usually one to take the time to warn consumers of horrific experiences however I will make…read morean exception to my rule for this business. My agency did employ Pacific Public Safety and Communications (Warrenton OR) in the past to help with our communication needs. To say the least he in NO WAY HAS A CLUE WHAT HE IS DOING!!!! In a industry where communication is a matter of life and death, I would rather rely on a can and string before I would use anything that came from this business. We finally switched to a new vendor and have been thrilled with the service we have gotten. They have fixed the issues with the radio's and it has never worked better! Please do yourself a favor and NEVER go to this business for help. Officer "J"

great customer service I've never been in and out with a working phone so fast as with. Selectell…read more thank you for such an awesome Free service - happy customer

This company is both growing and aggressive to help customers…read more Their selections are good and the services they provide are both friendly and professional. Check them out at any of their locations.

My iPhone needed a new battery. I received a quick response from these guys regarding cost and how…read morelong it would take which was accurate. In fact it cost less than I was told it would! They were friendly, helpful, and did a great job! Would recommend this shop!

They were very helpful when I messaged them on Yelp and performed the cleaning for no charge! I'll…read moredefinitely go back if I need any phone repairs or accessories.