LIARS LIARS LIARS The manager of the store told me if I…read moreactivated my son's watch today, he had a $150 credit he would apply. It would come in the form of $10 per month for 15 months. I told him I didnt really need it for another 60 days or so, he told me the offer may not be around so I accepted it. Well, the paperwork had $10, he ensured me he just had to make a call to let them know it was a Verizon watch (I had just replaced my other sons watch) and it would make the credit $150. I told him I trusted him that he was being forthcoming and told him I wanted to wait for him to make the call. He acted like he did, leaving and coming back telling me I was all set, and the credit would show on the 2nd billing cycle. Well, it's never shown up, and on top of that Verizon charged me 300% more for the BS fees for a 19 day pro-rated month. 3 watches on the account, one has $1.79 fee, this one, $5.49. This was the case for all the different fees. So, the managers lies cost me $140 in credits for the watch, 2 months worth of service at $20 or so each, and Verizons rip off pro-rated fees for a total of $200 in added costs. They have told me 3 times they are making it right, but that doesn't happen.

I appreciate the response. Still only 1 bar of LTE service…read more, calls dropping all of the time(even calls from Verizon). I called Tier 2 service a week ago and they sent a message saying that they are still "working" on the problem. It would be nice to know who to talk to.

My first time here and I'll certainly be back and recommending these dudes. Came here after I…read moredropped my iPhone (15) and the haptics started making an awful grinding/rattling sound instead of the normal "buzz buzz". YouTube said it's common after a drop that the screws break and that results in the rattling sound. I contacted five other repair shops and no one but Fixoid said they could do the repair. Also, Reddit reviews as of 2026 HIGHLY recommend Fixoid's Vancouver location - no idea why it's rated so low on yelp Called to confirm the price and their hours. Came in around 4:30pm mid week and slapped down $100 ($110 with tax). They called my friends phone to pick up in about 30mins and said they had to remove my protective screen so they put a new one on for free. Super happy. Thanks guys!!

Holy cow these guys were great. I thought my laptop screen was a toast and in just 4 days after…read moredropping it off they had replaced the screen and had me back on my way!

These people are not honest they will add extra line and devices just to hit numbers. We came in…read moreabout almost 2 months ago to get a phone for a family member. It took forever but we got it done then fast forward today 2/15/25 we check the bill and another line was added at that location the same time we added the one line. So beware you might go in for something and they will add whatever they want to your account. Then you have to go to customer care and stay on the phone for at least 45 mins to get it straightened out. Wow Great job T-Mobile. Oh and here's the kicker the lady on the phone with customer care said this is NOT the first time she's heard of retail doing some shady business.......SMH Avoid this T-Mobile at all cost. You'll save in the end and sleep better at night

Today I went into the Tmobile store we always use and Oscar Retail Store Manager assisted me. I…read morewill say it was the worst possible customer service and experience at a T-Mobile store. I explained to him that I needed to buy an updated phone for my daughter due to insurance not having a replacement. If they didn't have her phone I just wanted the next option that was the cheapest. I did say I tried to look at their phones but there were no prices. He did say that they were all digital and I asked him where that was but he didn't answer. Then he went to ask his co worker a question about upgrading the phone and going a different route. I did interrupt him to explain I needed to do it this way per the insurance. He replied I was seeing if there was a different way you could do it to save money and I just explained I wanted to do it this way. I did say sorry I am frustrated with the insurance. He replied ok I am not the insurance am I. He then disappeared and came back with a phone. I asked him which phone was that and if it was the next one from hers he said yes and mentioned another one. I asked the price on both. He stated the one I ended up getting was $200.00 and the other $400.00. I said ok to the $200.00 one, He then asked for a phone number. I asked mine or my daughter which he said didn't matter. I gave him mine and state clearing instructions would be nice. I meant that because it was unclear which number he wanted. He then starts typing and then just stops and says are you going to lose your attitude. I was super confused since nothing had been said for 2 minutes. I asked him what? He repeated, "Are you going to lose your attitude?" I asked why he was being rude and he told me I was the one with the attitude. He then said you can leave and go to another store. I replied that I just wanted to buy my daughter her phone. He then said are you going to lose your attitude and I said I guess this is my personality because I was so confused. He repeats about losing my attitude or I can go to another store. I just again said I am just wanting to buy my daughter her phone. He then smirked and said yea. As he was typing and finishing up he would make sounds under his breath as if he was so annoyed with me. It felt super strange. Then he finished giving me the total of $228.57. I paid and then asked how much sales tax was and it was 23.58. Then he says the upgrade fee was $35.00. He never once explained there was an upgrade fee but claimed he was clear about everything back when I asked for more clear instructions. I did ask for a paper receipt and then asked him if the receipt had all the information my email from insurance needed on it. He said yes. He didn't open the box of the new phone or anything which I thought was something they do to make sure it's all good. I got to my car and started crying. The whole interaction felt super bad and like he was pushing me to be rude. I just stood there trying to say as little as possible. I have never had a worse customer service interaction in any setting and was in shock. I don't understand what I did to make him that mad. I do hope there is a recording of our interaction so they can look back at it.

If you're looking for a phone repair place come here they do same day repairs also very friendly…read morepeople definitely recommend

*WARNING* COMPLETE SCAMMERS!! Took my fiancés phone in to…read moreget the back camera & flash fixed.For whatever reason (still unknown to me) they go into the front of the phone as well (which makes no sense). They accidentally tore the wire to the facial ID camera. My fiancé goes to pick up her phone and they feed her with lies on why her facial ID doesn't work. "It's normal" & "that's what happens". Then they try to charge the full amount to fix the back camera. We refused to pay the full amount as they didn't fix the phone, but made it worse. We paid $60. Follow up to the next day: He calls my fiancé on his personal phone to tell her he lied about why the camera wasn't working. He admits to accidentally tearing the wire and that's why the camera won't work. He then offers to refund the $60 out of his pocket. He then proceeds to tell us he can fix the front camera but he's going to charge us $190. HE BROKE THE FRONT CAMERA. Why are we being charged to fix the phone HE BROKE. It makes me wonder why they were getting into the front camera of her phone, and what they might be doing with parts! AVOID AT ALL COST!! COMPLETE SCAMMERS!! AWFUL EMPLOYEES/CUSTOMER SERVICE.

My iPhone needed a new battery. I received a quick response from these guys regarding cost and how…read morelong it would take which was accurate. In fact it cost less than I was told it would! They were friendly, helpful, and did a great job! Would recommend this shop!

Hubby took his iPad in to get the cracked screen replaced. They did an excellent job for fair…read moreprice. Would definitely recommend!

BEST customer service you can find in Vancouver! Staff is extremely knowledgeable and helpful and…read morealways focused on getting you the best deal that works for you!! No lying and deception like other stores I have worked with in the last! Great people!

Service (should be lack of service). It was as if helping was a chore and they were not interested…read morein doing anything. Then the rep lied about my contract and lastly said, "I don't like customers who scream at me so I won't put your screen protector on". (I have had the ATT store on Mill Plain put a screen protector on without a problem). I said, "I'm going to scream at anyone and he replied, "How would I know"? Odd. When I asked how long I have on my current contract so I can plan on moving my service to another provider he indicated 36 months. (I already knew the answer, and it is less than a year). He did offer to sell me a screen protector and would put that on, (risking getting screamed at for $$$) and parted with a comment that buying a screen protector off Amazon was not something anyone at ATT would touch *(again, ATT on Mill Plain has done it several times for me and for others on my plan without complaining). Overall, avoid them like the plague. Useless.

Stephan and his crew at Simple Phone solutions are simply terrific. I came in with my iphone 15…read morepro... literally *just* after 1 yr warranty expired (ok 2 months after)... had my home screen button not working... i was quoted elsewhere about 300 to fix.... Stephan (apologies if spelling wrong)... said -- here let me look.. and 5 min later and NO COST TO ME... button working and problem totally solved. I TRIED to pay for him to fix but he wouldnt accept my payement... just my gratitude. He said..." have a blessed day". Yes-- yes indeed i am blessed to have found a great phone repair shop in metro Vancouver. Thank you Simple Phone Solutions.

Stephan was very helpful and knowledgeable as to the type of phone I was looking to trade my old…read morephone in for. I recommend this business.

My wife and I went into this location to solve some issues with storage on her IPHONE. We were…read moreassisted by Skylynn, who solved the issue. She explained what the issue was and made sure her phone was working properly. Thanks for displaying positive vibes and energy while helping us.

I visited my local T Mobile store regarding an issue with my Samsung phone. I was greeted by…read moreMichael, a new employee in training. He was able to provide the assistance needed to resolve the issue. He was very accommodating, pleasant and polite.

Absolutely appalled by the experience we experienced just now…read more There was a very kind lady working up front I wish I got her name. I am not an authorized user but I arrived early in hopes to get things in the process so when they arrived we could just finish up and be out on our way. What should have taken maybe 15min took well over an hour because the other men working Adam and Chris sat in the back not helping the poor lady upfront who had multiple customers waiting on help. All I needed to do was upgrade my phone and purchase a new one. The girl helped me as much as she could while serving every other customer at the same time. She was so kind. An hour after my authorized user arrived we finally got help only to have issues because she did not have her id on hand. If someone had come out sooner and talked to us we could have known this sooner and had already been back before the men... Adam and Chris arrived. As soon as I told them to cancel my order and that we would be going to another location somehow miraculously they could give me the phone that I already purchased without scanning an id. Im honestly so confused. And there was absolutely no customer service given to any of the other customers by these men. The girl working there should get a promotion and these men need demoted and some more training in customer service. I have never experienced such bad customer service. With no apology.

Terrible customer service at T Mobile store at Fishers Landing.. employees only interested in…read moreselling, not helping existing customers. My phone was not keeping a charge the guy at T Mobile told me to go to Best Buy..said T Mobile couldnt help, didint even look up my account to see that I had 360 protection plan. I went again today, no help, just a run around, accessories at T Mobile store are highly overpriced, was told a screen protector cost was $ 40.00, went to amazon 3 pack of screen protectors priced at $5.00 Employees at these stores arent helpful... I was able to get great help by calling T Mobile 611 line.

I traded in my old phone for a new phone. Up front I paid the first payment and all of the taxes…read moreand fees, came up to a little over $100 (this did not include my monthly payment for service). When I received the first bill after trade in I discovered some charges I didn't expect. The bill showed that I owed $117.76 before credits. I called Consumer Cellular and talked to a very nice young man, however the young man didn't understand the bill himself so he kept putting me on hold to talk to a third party (I didn't mind holding either). After all was said and done the $60 charge for surcharges and fees was actually 2 months of easy pay plan debit. Instead of using my phone trade in credit against the remaining balance owed, they charged me two months of payments for the phone on the invoice. That is what brought the total bill before credits to $117.76. I don't know about anyone else, but when I see a charge that is before credits, I think, "Oh no! How can I pay this bill next month when there won't be any credits?" I would like for anyone with Consumer Cellular to pay attention to their bill received after the trade in credit is received. Consumer Cellular billing is extremely convoluted.

I have been with consumer cellular for over 7 years. I have even told people about the great…read moreservice. 1) They say you get a discount if you're a mbr of AARP. The savings (I just discovered) is $1.00 a month. AARP is $16.00 a year. NO savings at all! 2) I just bought a new phone and a screen protector. The screen protector I received is flawed. They do not do refunds for those. I paid $21.00 for it - thinking they would have a higher quality product. I was wrong. Do not purchase this unless you go to astore and have them put it on before you purchase it and see that it works. I will not be giving them a good review going forward. I'm very disappointed. Shame on you Consumer Cellular.