Batteries Plus is a chain of stores that sells car batteries, light systems, bulbs, and other…read moresimilar items. [Price Range] -- $20+ [Services] -- they can replicate car keys and key fobs, install batteries in your car, repair phones, and a bunch more. [Location]-- located very close to the super busy Tacoma Mall area. The parking area is very small-- only having 4 or 5 spots, so it can be a pain to get out when the area is busy. Other than that, the store is clean and there aren't any people loitering there. [Experience]-- the employees were pleasant to interact with. I needed a car key replaced and initially the associate wasn't sure their machine could replicate my car key due to how worn it was, so she refunded the programming fee and had me find someone to manually cut it. Fortunately, Home Depot's (they can also replicate most car keys even if they have transponders) machine replicated the key perfectly, so I came back to this location and she was able to use their software to program the key to my car. Overall, I paid $122 for them to do so. It's entirely possible to do this yourself if you order a kit or have two car keys, but considering I needed it done ASAP I am very grateful for this service and I don't think the price is that bad.

Got new Duracell auto battery installed in my Lexus in 15 minutes, no appointment or waiting! You…read morecannot get faster service anywhere else. The website had a double discount sale and they install it for free. You get a top quality battery for a good price and immediate install, just what anyone needs.

I bought my iPhone 12 Pro Max from here and it's been a year and it's still working…read more When I first walked in, the store was clean, freshly swept, and very vibrant. I was greeted with a smile from the two employees, Adolfo and Hannah, and knew from there, they were gonna help me to the best of their ability. After I told them what device I was looking for and that I was on a budget, they got me on a leasing plan for only $88 dollars down! They explained the plan very well and saved me from having to spend a thousand dollars. Several months have passed now and i was greeted with the same hello, by the two same people! I came home with some new airpods and the visit was just as great! So in short, if you are looking for a electronics, and a good time with some great people, The Phone Guys will help make you laugh and get you the Item that you need!

Don't let them refer you to Federal Way for a battery replacement for an IPad and they lie to you…read more They said that Federal Way techs are the only ones in the area who replaces batteries. That is not true. I found a different, honest person today at a company in Olympia because my battery inside the IPad had disconnected. The new tech opened the IPad up and found that the battery was not even installed with the screws or adhesive, which is standard installation. The clear film was not taken off. It was just floating around and The Phone Guys also bent some of the contacts inside of the case. Also, I had to wait for 4 hours for them to complete the job. The Phone Guys in Lacey lied, and the Phone Guys in Federal Way did not know what they were doing, and did a terrible job. Don't go there if you want an honest interaction and don't go there if you want a job done right.

I brought my phone into uBreakiFix and Ryan helped me. He was so kind and patient, explained…read moreeverything clearly, and had my phone working like new again in no time. It was such a pleasant experience, and I truly appreciate his help. D

Thank you for your Reply. Samsung confirmed it was a…read morewarranty repair. T-Mobile was able to.help us for $5.41. Have a great day.

There seems to be a common thread in the negative reviews of this business, and I can confirm a lot…read moreof the things mentioned. A few months ago, I took my daughter's phone to Rapid Repair to have the screen fixed. I was told that it would be ready in a couple of days, which turned into more than two weeks. Logan claimed he had a "family emergency", which I understood, of course. On December 31, 2025, I took my other daughter's cell phone in for the same issue. Once again, Logan told me that I could pick it up in a couple of days and that he would call or text me when it was ready. I paid $186 up front and, as of today (01/22/2026), I'm still waiting to hear from him. Not only has he not responded to my numerous voice mails and texts, but the business has been closed every time I've stopped by in person and the website is not active anymore. I filed complaints with the BBB and the Attorney General a few days ago, and apparently I'm not the only one who has done so. Logan seems nice, the place is in a convenient location, but don't let that fool you! Do your research before doing business with them - I wish I had.....

He took my phone a month ago. He said it would be repaired within a week. He is not answering my…read morecalls or emails and the store has not been open when we have visited during normal business hours. I paid upfront.

They screwed up my phone and it almost exploded and I could've died. They told me someone died last…read moremonth because they're battery exploded and they told me if I would've waited 2-3 more days it would've exploded. I had to pay $50+ to get a new battery in my phone and they blamed it on me.

Two weeks ago to this day, I bought a 55$ paladin case from here cellairis in the capital mall in…read moreOlympia. Yesterday I took my case off of the holster and the holster hook broke! I drove up to the store from home 45 mins away to be told that the holster doesn't matter! Basically that the case is what I purchased not the holster and that the 55$ case will not be fixed nor replaced!! I spent a lot of money on this case and can not believe they do not make things right, they sell them and don't care what happens after that!! Horrible I would like to be contacted from the owner of this company or head management asap

Wow, what customer service! I'm a realtor so my phone is crucial to my business. One day, my…read moreiphone would not start up. I was panicked thinking that I would have to go spend half a day at the Apple Store in Tacoma. My mom had used Gadget Fix in the past and I decided to try them. Amazingly they were able to diagnose and fix my phone right away. They didn't even charge me as they were able to do it quickly! I would highly recommend that you give this store a try. They work on all phones and can replace cracked screens too.

I replaced my iPhone screen myself then it cannot boot. I asked Zach for a quote and he told me it…read moreis mostly likely to be one of the flex cables for the prox/front camera is not connected or is broken. He also told me they offer free diagnosis and no appointment needed. I fixed my iPhone according to the hint from him. Saved a trip and $$$ :)

Half of my screen did not work due to what I believe was aposed water damage. This guy was not only…read moreable to fix it, but for an affordable flat rate.

From the owner: If you have a broken phone or tablet I'd love to help you out!…read moreI have just been professionally certified as an iTech with iCracked, the world's only on-demand smartphone and tablet repair and trade-in service. I am now trained in all facets of iOS and Samsung device repair. I understand how important people's devices are to them these days and the difficulties and risks associated with trying to have repairs done elsewhere - this is why iCracked exists, and I've joined them! My service is quick - you can usually get your cracked phone screen replaced in under an hour! It's also convenient - I can come to you wherever you are, whether you are at home, in the office, or having a latte at your local coffee shop. iCracked is very proud to use the same specification parts as Apple and will therefore back my repairs with their lifetime warranty too! Please help me spread the word to your friends, colleagues, neighbors - anyone who might need a repair! Tad Weber t.weber@itechs.com

Yo! My mom had an iPhone 6 not turning on for over a year now. She was so disappointed she couldn't…read moresee the pictures of the family and everything else she had saved on the phone. We didn't know where to go but then found out about reconnect repair in tacoma mall. They just opened up but these guys went the extra mile to fix the iPhone. They replaced the charging port but the phone still didn't turn on, then they did more research and fixed the issue but the price never went up even though they did double the work. My mom is now happy the iPhone works. thank you for the great service guys! Even my buddy who works at apple told me that the apple store in the mall refers customers to reconnect repair if apple technicians can't fix the issue. Now that's gotta mean something, these guys know what they're doing!

Unfortunately we all been there before where we had a drunken night and accidentally drop our…read moreiphone and the screen cracks. They can easily fix your phone screen here, quick and best price around, compared to Apple stores. I was searching online and happened to find this place. I would definitely recommend my family and friends to go here if they had any phone issues.