WARNING: Unauthorized Charges - Serious Privacy and Trust Concerns I am posting this as a warning to others to be extremely cautious about who is given access to your personal and account information. Yesterday, I visited the AT&T Jordan Landing store while deciding whether to remain with AT&T or switch to another carrier. Initially, my experience was positive. An employee there was very helpful, answered my questions thoroughly, and even provided information I would need if I decided to switch providers. Although AT&T did not offer the same phone promotions as other companies, I was strongly considering staying with AT&T based on the customer service I received. Less than ten minutes later, after leaving the store and while discussing our decision with my husband, an unauthorized charge was added to my AT&T account without my consent: AT&T HomeTech Protection. At no point did I authorize this service. I was not informed of it, and I did not agree to any changes to my account. This appears to have been added after the employee assumed we were leaving AT&T--when, in fact, we were planning to stay. This behavior is unacceptable and deeply concerning. Customers trust AT&T employees with highly sensitive personal information, including addresses, payment details, and full access to their accounts. For an employee to use that access to add services without authorization is a serious breach of trust and raises questions about internal controls and ethical standards. As I read through reviews of this location, it appears this is not an isolated incident. That makes this even more troubling, particularly given that this is a corporate AT&T location, not a third-party kiosk. I will not do business with AT&T again. I will be contacting AT&T corporate as soon as the store opens to formally dispute the charge and file a complaint. I am also exploring what legal or regulatory remedies may be available regarding unauthorized account changes. AT&T should take this matter seriously and investigate immediately. This type of conduct should never be tolerated, excused, or ignored. read more

I went there on Friday, 12/12/25, as I received a new iPhone and had received an error during the transfer phase between my old one and the new one. There was only a partial transfer, so I tried to remedy the situation to only mess it up further, so I couldn't call or text. Armando assisted me and made the whole process seemless! Great service and extremely knowledgeable. I thought I had really messed up the phone and he saved me; and I greatly appreciated his help! Can't say enough great compliments to Armando! Thanks again! read more

Same shit different day. I cannot stand this store, company or its employees. Absolute jerks. They are completely incompetent and can't help anyone with class and professionalism. Went into pay off our phones so we can GO TO A NEW CELLPHONE COMPANY. I was told they can't help me because I'm not authorized. However I was on the account and now somehow my teenage daughter is authorized??? We didn't authorize a child . Needless to say I received NO HELP. I know the password on the account and every other detail, but I can't get help to pay off my phones?? ATT does nothing but screw people over. Horror story when we bought the damn shotty phones in the first place. Save yourself some time and trouble and horrible service and GO SOMEWHERE ELSE . read more

Eddie the manager was completely rude and unprofessional. After waiting for 30 minutes to speak with him, he refused service simply because I was impatient. That's because I called AT&T CS and they wouldn't help me without a pin. All I needed was to close my mom's account and AT&T makes that process near impossible. read more

Eddy and his team have been extraordinarily helpful!! I'll tell a shot story. I went to Verizon to set up a business account. The one also in Jordan Landing. Well they jerked me around for 5 months claiming they couldn't figure out how to sell mr a phone. They could only managed to create the account. I called Eddy and his Business Rep, Jordan had me up and running in no time!! Man I love the team at AT&T Jordan Landing! read more

Straight up SCAM! Will NEVER activate your phone if you didn't buy it from them! Have had AT&T for years, got new phone elsewhere, took it to them to activate. First, was told it was a 3G phone (wrong, 4G) and it wasn't supported. And of course they would be more than happy to sell me a qualifying phone (along with internet, Direct tv, phone cases, real estate, etc.). Got another phone at Best Buy, brought it in to activate. So now what do we tell them? Uh, your line has been suspended, yeah that's it! (Why?). Uh, don't know, you'll have to call customer service to find out. (Who are YOU guys again?). Went to South Jordan store, phone was activated in about six minutes. If you speak no English and believe everything you're told, you'll love Jordan Landing store. Otherwise, RUN LIKE HELL, they will NEVER, repeat NEVER activate a phone you didn't buy from them!! read more

Very upsetting experience today. Just wish I wasn't lied to repeatedly. Please train your employees better, you don't have to lie to get someone out of the store faster. If you don't know or are trying to sell a product to someone the FACTS are what sales. It's not okay to be called "aggressive" when explaining how unfair it is to be told one thing by a representative and then another by a different representative and then again be told something completely different again. Even though your employee doesn't work there anymore, that employee still represented AT&T. This reflects very poorly on your store. I won't be coming back to this location. Which sucks, because I like to buy things. I just don't like getting ripped off. read more

Your employees are very rude and unwilling to help. Have no respect for customers and basically push them out of the store for other against to assist. Very unprofessional read more

Tried calling store several times throughout the day for a basic question. Never could get through. Always "busy". So on my way home from work, I had some grocery shopping to do and was actually right by the store. I pulled into the parking lot, and for fun called the same number. I could see NOBODY was in the store. Guess who was "busy" again?? Yep, no joke. This sort of headache makes my blood boil and is 100% unacceptable. Talking to someone local is becoming more and more impossible on the phones these days. read more

Worst customer service ever! Go to a different store! My Boyfriend bought a new $1200 dollar phone here and it got lost while being delivered to this store. Nobody will cancel the phone or do anything about it. Mean while they have already dinged his account for the taxes owed on the phone. They say until the phone is delivered to the store they can't cancel it. We have the tracking and it was sent back to the original delivery location. So I guess he is stuck paying for a phone he will never get? This has to be illegal. We have been with AT&T for a very long time. I am so disappointed by the lack of knowledge and lack of willing to help. I will never go to this store again. read more

I guess customer service is not part of the AT&T policy. My husband and I went in to upgrade our phones and the man who helped us, joe, was so rude and condescending! He told us our options and when we were trying to get a better understanding of one of the options he interrupted us and said "if you will let me talk I will explain it to you, okay?" The whole conversation was along those lines. I will gladly go elsewhere. I would do zero stars if I could. read more

My husband and I went in today to set up our phone plan together. We were not greeted when we walked in. Not even to say "we'll be with you in a moment." We had to wait 20 minutes before anyone even acknowledged our presence in the store. Once they started helping us, they didn't seem very interested at all. They did not seem to know what they were talking about and asked for information they absolutely did not need (like our account passwords for our previous carriers) They didn't help us pick out cases for our new phones or even offer them to us. Basically, we were there for two hours and have barely anything to show for it. We will never go there again. read more

Tristena was very friendly and helpful. And she's pretty much absolutely gorgeous. Perfect customer service combination.

my mother was sold an absurdly expensive plan she didn't need, or understand. almost 1000 in 3 months. please, DO NOT TRUST these ATT sales reps. i've spent hours of my time trying to rectify this issue, and am still being transferred to the 'back office' with no resolution in sight. for the love of god, please do not let anyone you care for sign up with att. read more

I reached out to AT&T to cancel my deceased father's land line service. After repeated on hold calls, and passing the buck customer service, I have given up. PS: I had a similar customer service experience with my internet service- thank goodness I had a friend who worked in technical service to resolve on his day off. AT&T provides the worst customer experience- bar none- never, never use their service or you will be sorry! read more

Was in and out so fast and thank god lol my three year old son that i had with me hates waiting lol!!!! Stacy was such a big help with helping me pick out a phone and helping me pick the right one... I turely had the best experience! !:-) read more