Had some very unique issues with the unit, but the staff was able to help us come to a positive resolution. Big props to the maintenance team constant efforts. read more

My wife and I lived there for a couple of years. I can t say it was horrible. I ve lived in worse places. But, I can t say their maintenance is award winning as they advertise. I guess spray paint does fix a water leak. Or, maybe if you ignore an issue long enough the tenant will forget about it. The staff there was not always the most friendly, either. Almost condescending at times. Look, I am not one of the other residents who need special assistance with living arrangements. If you are a young single person looking for a reasonable place to live, move along. This is a group home and a geriatric ward. While legally they should not tell you this, it would have been nice to know. Now, the kids that live there are nice and fairly quiet. But, there was always that lingering thought in the back of my head that I would come home to a burned out shell of a building because one of them burned up a pizza in the oven...I guess that is part of apartment living. Part of me wants to throttle At Home Apartments for their lack of attention to maintenance and overall customer service. But, one of the individuals who I think was mostly responsible for the lack of service was let go...And, from the recent check out review received, I see he did not take good notes on our check-in back in April 2010. Just think twice before deciding the sign a lease with these folks. And from what I have been told by people who have lived in their other properties, Mission Hills was the nicest. I find that comical. Happy moving. read more

I can't say enough good things about at home apartments!! My roommate and I lived there for a year and were very happy with them. We ended up opting to move out after a year to the plaza where people more our own age were but I never had any problems with them. They were always there to answer questions and were prompt about any issues. In fact our present management company is awful and I sometimes regret the move! The apartments were decent sized and I liked the fact the had a separate kitchen and dining area. The bedrooms were also good sized and there was a nice coat and linen closet not to mention storage in the basement. And I loved that they had recycling! I really only have two complaints. One there is only one washer and dryer in my building. That's just not enough. I was only nannying 3 days a week at this point and still had a hard time getting my laundry done. Also unlike most places they don't give you till the end of business day to move out. Read the lease carefully. We ended up leaving things more of a mess than we wanted because we didn't realize we had to be out before 5:00. read more

I was lucky enough to move in right when the complex (The Lookout) changed hands ownership wise. The new owners, At Home Apartments, were nothing but great! Their maintenance was timely, they consistently fixed issues when we reported them, and they provided the added convenience of online payments/reporting. The staff were always responsive, and they actually responded with relevant information. They alerted us to service/utility disruptions as soon as they could and even made sure that we were not charged for water during times of heavy construction. Some of the highlights: -Monthly newsletters delivered to your door -Snow and ice removal (though sometimes the company that plowed our lot did a somewhat terrible job) -Community Facebook page -Community contests (Holiday Decoration Contests, Trivia Contests, Drawings, etc...) -Updated appliances (in our complex at least) -Google Fiber! If you are looking for a great place to live, you should definitely check out properties owned by this leasing company. I feel like they genuinely care about the people who rent the units. read more

Our experience has been positive, excellent management, they are very efficient with maintenance, our apartment is beautiful and comfortable. we recommend 100%. read more

What beautiful apartments. Oh my they are well taken care of and the staff is amazing and professional. Alicia is just the best.

I've lived here since July of 2011, and I can honestly say I've never lived in an apartment complex with such responsive service. If there is a problem with an appliance or anything else, they have a maintenance technician over, generally with 24 hours, sometimes even within hours, to fix it. The apartments are solidly built and quiet, which is very important to me. For the price, I don't think you could possibly find a more conveniently located, comfortable, pleasant place to live. The staff is always friendly and helpful, and I feel that they truly care about the well-being of the tenants. read more

At Home Apartments definitely deserves 5 stars. The staff at the leasing office is very friendly and helpful. They are quick to answer any questions and fix any issues. When we sent in a maintenance request someone always came in that same day (or next day if it was late) to fix whatever was broken. I've dealt with bad management companies in the past, so I appreciated that a lot. The only issue I had with my apartment was with people smoking inside. It was a locked entry building and sometimes the smell would travel through our vents and wasn't very pleasant. Our building was switched to a non-smoking building eventually, and that helped. We lived at our apartment for almost two years and never had any issues with neighbors being too loud, or anything sketchy happening. I definitely recommend At Home Apartments if you are looking for a place in Mission or the surrounding areas. read more

This has been my home away from home. I went to Rockhurst and the commute was not bad from Highpointe. I loved living here because it felt like home (not a small city apartment). I never had to worry about a parking spot and the staff was really helpful. I lived there for almost 2 years. The rooms are spacious and it was nice to have a little porch. Alicia was helpful whenever I had questions, she was always friendly. The Maintenance crew was great at fixing a bug problem I had. They attempted to fix the air conditioning unit, however he needed to be fixed at least 9 times of me living there. The walls are thin but that is how most places are. I heard loud neighbors playing the drums at 1:00 am. The staff did a good job of letting the noisy neighbors to be quiet. As from someone who lived far away, I wish I could move back to highpointe. read more

Holy crap-a-torium! This place was horrible as far as maintenance and niceness - from the front office to the maintenance man. Never showed up in a decent amount of time when needed, and forget about weekends all together. When they did show up they would first find a way to make the matter worse (clogged toilet, leaky sink, broken garbage disposal, leaky dish washer etc...) and then they would blame you 100% of the time when the real problems turned out to be either ancient plumbing, appliances or pipes. Do yourself a favor, do not live ANYWHERE for these people! read more

Great management company, I have had nothing but good experiences since I moved in 4 months ago. Very responsive to maintenance issues, great with the snow removal of the past few big storms, and the staff is always friendly. The rent is very reasonable considering the great location. Overall a great first apartment! Highly recommended. read more

Poor Pest and Vermin Control Have seen opossums around the building. Fleas appeared in my unit after turning on the air conditioner for the first time this season. I am not, nor have ever been, a pet owner and am a very clean renter who vacuums and cleans regularly. At Home Apartments management has not done everything possible to resolve the flea issue - the fleas are still present and I have been trying to resolve the issue on my own by seeking out advice from veterinarians and garden centers and and will continue to with the KS Dept of Health and Human Services and Pest Control Dept. Hoping this issue is resolved soon and that At Home Apartments management will do everything possible to ensure the issue is resolved, but as of now they have not done everything possible and it has progressively gotten worse. I have lived in the Gables in Mission for nearly a year. The apartment has a nice layout and I have felt safe in the neighborhood as it is near police and fire stations. However, this experience has made me feel unsafe from a health perspective. read more

I have had the privilege of renting from At Home twice now before recently becoming a homeowner. I first lived at Highpointe and I loved the area- tucked away with all the trees and ample parking - it was so peaceful, but still with great access to Shawnee Mission Parkway and i35! Great neighbors and very responsive, friendly staff. When I moved back to Kansas City after being away for a few years, they remembered me by name as soon as I walked in!!! I moved into Mission Pointe and was not disappointed! It's so nice to chat with my neighbors while I pick up my mail or walk my dog. Access to 35, I29, and Metcalf means an easy commute. Both facilities have great storage in laundry roomThe leasing office and maintenance team are still phenomenal. I once had a LITTLE water come down in kitchen because my neighbor let his sink overflow. I put in a FYI work order late on Friday just to make sure there was no internal damage and they called a few minutes later! I assured them it wasn't an emergency but they told they would just make sure on Saturday morning. When I lived in St Joseph and had problems with my landlord, they offered advice on how I could resolve those issues even though I had moved out a year earlier! . read more

Our whole experience at At Home Apartments was just awful; from start to finish. My sister and I moved into "remodeled" 2BD 2BA back in October. Their definition of a remodel is reprinting the sink and counter tops that comes off after the first top you wash your sink. From the beginning, we had horrible service from their leasing office. They continued to lie to us from start to end. They will say one thing but mean another. Robyn, the property manager, is the rudest property manager I have come into contact with. She will send rude emails and twist your words around to negate you. She will not stand to listen to your side of the story. She will only do what's best for her and the apartment. They have a policy where we can email them a couple days after moving in to tell them anything they missed during the initial walk through. So after we found a stain in the second bedroom, we emailed to notify them of the stain that was there before we had moved in. We got our security deposit check back after we moved out with a $65 charge for the carpet. I called them immediately to let them know about the situation, but refused to listen. She kept telling me it was an honest mistake that we would have to pay for. I forwarded her the email and she told me she "assumed I was talking about another stain that was in the front room." I'm sorry, but how do you assume what I had saw? Also, THEY ARE LATE FOR EVERYTHING. They take weeks to get back to you about maintenance requests and are late for inspections. When we first moved in, we had to wait about 20 minutes for one of their employees to show up for the initial walk through. Second, when the paint on the sinks started to chip, they took about a week to call us back about scheduling a time for the maintenance man to come through. Last, I had made an appointment to do a final walk through after move out. An hour passed before we left. I called their office during that time to get a hold of anyone. They didn't answer... WHY you ask? THEY LEFT AN HOUR EARLY. I called their emergency maintenance line to see if they could help me, but they are only told to help out after they are notified from the office. I'M SORRY. DO YOU PLAN EMERGENCIES?? YOU ARE AN EMERGENCY MAINTENANCE LINE. I do not recommend moving into this apartment complex. read more

Very disappointed in the lack of professionalism by the staff! They did not inform us that there was an income requirement until after we applied. This was for a family member who works part-time nearby The Lookout Apartments and receives disability. When we toured the apartment I even asked about a lease break option in case the family member were to lose the part-time job. After taking the $45.00 app fee she informs us he will need a co-signor. When I contacted her by phone instead of admitting her error she proceeded to blame me and acted like she was doing me a favor letting the family member be considered. Spare me...they would have rented to anyone who would pay them. The apartments are way overpriced anyway. They should be paying Ikea a kickback for the opportunity to stick it to people. read more