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    At Home With Care

    5.0 (1 review)
    Closed • 9:00 am - 5:00 pm

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    1 month ago

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    This is a sales platform being marketed as a concierge service…read more The Kandela representative, Jessie Vargas, could not have been more helpful when selling and signing me up for the various services, but when I reached out to her again to cancel one of said services; she was difficult to reach, didn't call for the scheduled telephone appointment we set up, didn't respond to emails, and when I finally did get a call from her to cancel the said service she said she would be on the line with me, providing all necessary information to go through the cancellation process with the service provider. However, once she connected with the service provider's customer service line she transferred me and left me on their hold message for 50 minutes before the service provider's agent picked up the call. She never returned to the line to provide any relevant information to the service provider as she had stated she would. It may be true that it saves time on the front end for consumers by streamlining the sign up process, but any time saved will be wasted on the back end if any issues arise. Again, this is NOT the concierge service it is advertised as and that not only seems deceitful, it gives me the impression that the Kandela representatives are on some incentive/commission-based system with the service providers that does not reward spending the necessary time or effort to actually provide customer service to consumers.

    I had Kandela assist me with two services. Setting up a new internet through Spectrum and mail…read moreforwarding. They did get me setup with Spectrum but they did the opposite of what I asked and had the modem sent to my new address instead of letting me pick it up at one of the Spectrum locations (because I am not living at my new address yet). So after talking to Kandela for 20mins I had to call Spectrum for 30mins to undo what they did. Also I'm pretty sure Kandela sold my phone number to telemarketers because since talk to them I have been getting multiple calls a day from them. When I let Kandela know that my Spectrum order was messed up they did not reply. I am still waiting to see if mail forwarding actually was a success..z

    Closet Factory LA OC

    Closet Factory LA OC

    (452 reviews)

    5/5 Stars - Incredible Experience with Closet Factory and Naz!…read more We recently built a new home and were looking to get custom closets installed. After consultations with California Closets and Closet World, we were left feeling unimpressed with both. Fortunately, we came across Closet Factory through Costco, and it was the best experience from start to finish! Naz was our consultant, and she was absolutely amazing--kind, professional, and genuinely enthusiastic. She designed the perfect master walk-in closet for us, as well as fantastic closets for both of my kids. When construction delays on our house forced us to reschedule our original installation date, we were told the next available slot was two months out. I was so disappointed, but Naz went above and beyond to advocate for us and managed to get our closets installed right before our move-in date! Moving into a new house with fully organized closets already set up made a world of difference. I highly recommend Closet Factory, and if you can, make sure to request Naz!

    It started out so great. The design, the customer service upfront, the communication, and then…read morethings slowly fell apart. I was asked to schedule a final measure. I was told I "was being difficult" as both my wife and I work. We finally found an afternoon the following week. He showed up in the morning. When told he wasn't expected until later in the day his response was, "Well I'm here now." Such a clear sign, but I chalked it up to a possible miscommunication. I was asked to schedule the demo and install a month out and they chose a Wednesday for me in September. Then they called me the week before the install date they gave me to let me know that they would be there the very next day. Mind you I got this call at 3 PM. I assured them that there was a mistake and that we would be ready for them the following week. When checking their schedule, I am nowhere to be found. My choices were the next day or the following Monday. So we rearranged our schedules to make it work the next day. I was assured that demo and install would take place on the same day. Demo was finished on the first day but the one person working by himself could not possibly do an entire install in one day. When I called to find out if another person was going to be sent, a manager assured me that another person was coming and that it would be completed that day. As the day got later and no one showed up, multiple calls and texts to the manger and designer were met with "Let me find out and get back to you." No one got did, not once, until they told me that the install would be completed the next day when thankfully, they sent two people. The next day when I called at 11:30 am to find out where they were I was told... wait for it... "Let me find out and get back to you." Again, no one called. They showed up around noon and finished that evening. You know what does take place on time? The billing, of course. So, am I happy with the end result? Sure of course. Would I recommend them to friends and family and fellow Yelpers? No, I can't. Poor communication, an inability to own a mistake, apologize, or even make it right with the customer is not a skill set that Closet Factory possesses. Time is money for all of us and not being able to keep their own schedule straight isn't anything a customer should have to put up with. There are a lot of options out there, find another one. Maybe they are just too big?

    In Perfect Order - Ahhhh... much better!

    In Perfect Order

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    I worked with this company to organize a few spaces in my home. The organizer was extremely helpful…read moreand went straight to work. Furthermore, she was very pleasant, patient and hardworking. The only draw back is that they are bit pricey compared to other providers. I definitely would recommend their services for large or small jobs because of the quality of work.

    I recently moved to a new place with my family and was feeling overwhelmed by the boxes all over…read morethe place. I needed immediate help, especially since I have a three month old. I called several organizers and Loetta's company was the first one to get back me. Just to make sure I looked around a bit more. Not only did most of the other organizers call me much, much later (some even a couple days later) but they also were not as affordable. I am so glad I went with the first company who called me back. Loetta showed up right on time and as soon as she walked into my place she rolled up her sleeves and began working on my mess. She was very professional and despite my scattered mind asking for random things, Loetta stayed focused and finished organizing every spot I asked her to organize super fast. Now my new home feels like home and it's beautiful and I know where things are. I really, truly loved Loetta and will definitely call her again in the future for her assistance to stay on track. Thank you so much Loetta! I hope you read my review and know that I am soooo thankful for all your hard work and for how awesome my place looks now. I definitely recommend her!

    At Home With Care - homehealthcare - Updated September 2026

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