I called the Clayton location, and the experience was very poor--the customer service was unprofessional and discourteous.

Thank you, Angel, for the incredible service! We were looking for a towing company when a friend recommended Hero Towing. When we called, Angel was professional, gave a very reasonable quote, and took great care of our car. read more

Got a flat tire by the side of the freeway and needed a tow to get the car home. They responded right away and the price was right. Good and honest service. Recommended. read more

This guy was our Hero! My nanny had a little accident and got her car stuck in our front yard. Hero towing was so professional and empathetic to helping her get her car out. He took his time and was very careful not to hurt her car and was able to cut down the tree and move the rock so that she was able to drive her car home safely that day. We're very grateful. read more

Hero Towing - Car stuck in our front yard - Towing Near Me - Walnut Creek, California

Angel helped me tow a sports car out of an incredibly tight, multi-level garage, and I cannot thank him enough for his patience and diligence in safely getting the car out of the garage and to its destination for repair. I had contacted other towing companies beforehand, and they were unable to help me. Angel found a way despite the odds working against us. You can count on Angel to take care of your property and be professional and responsive from beginning to end. Thank you, again, Angel! I am glad I secured your business and won't hesitate to do it again if ever needed. read more

I had to call Hero Towing twice in a few days. Both times they showed up as promised and provided great service with a smile. My car battery needed to be replaced. He agreed to stop at an auto parts store to pick up a new battery, come to me and replace my dead battery for the same price as coming out to do a jump start. He was a tremendous help when I was in a bad spot. read more

Angel was able to find me in a dark parking lot during bad rains when I got in to an accident. His flatbed truck was great for my Tesla, and the next day I was able to tell him where to take it for repair. He did these things without any trouble, and he arrived when he said, and dropped my car off when he estimated he would be there. He was able to take a CC payment over the phone. I will be using Hero Towing again if I need help in the east bay. read more

My Lexus needed a jump-start in Walnut Creek. The technician came in 15 mins as promised, was transparent about the cost, and unlikely other sketchy towing companies, didn't ask for my credit card info first. The technician was fast, efficient, and honest. Thank you! read more

My second occasion getting fast friendly courteous and punctual help again from Hero Towing. Help arrived again within 25 minutes wo fail! Cannot recommend him enough. A++++!!! Thanks, Angel! read more

Hero Towing - Towing Near Me - Walnut Creek, California

I cannot say enough great things about this tow company. Angel showed up in less than 30 minutes when State Farm wanted to send somebody over 2 hours away. He was so courteous and professional. His price was more than fair. Needless to say I'll be storing his phone number in both mine and my wife's phone if we ever need a tow again. read more

He arrived fast, did the job fast. He was friendly . Definitely will call him again if needed!

This review is long overdue. Back in March I needed a car with a dead battery towed, stored for a couple of days and delivered to my new residence on short notice. Angel was quick to respond and was polite , professional and accommodating to all of my requests. If your looking to have someone transport your vehicle I highly recommend this company they also offer a affordable price for their services. read more

I needed a corvette towed out of the garage after bring off the road for 20 years. They did a great job greeting it out of a close space. Also inflated the tires. They showed up on time and completed the job in time for me to get back to work at home. read more

Angel was extremely professional and incredibly fast. He even sent photos to show that he picked up my car, and got it successfully to the destination. He is a great value and was able to provide the service needed (I have a special car that has a lower height - he assured me that he has a low rise flatbed. Success! Will definitely use Hero Towing again! read more

Andrew is the man! This is the first place I called to get a quote. After calling another 3-4 places in the area, no one got close to beating him. He was available and had no upcoming appointments which is good to know for emergencies, but we ended up scheduling our pickup a few days later. He came on time. What more can you ask for? read more

Thank you very much. They saved us. Our car was broken! We called all the companies, but only he agreed to go immediately and the price was the best. Definitely recommend! read more

Angelo was very helpful and informative while assisting me waking up my car's batt. He responded immediately. Thank you for your help read more

Surprised by the high ratings. I called in for a quote had a flat in the area extremely unhelpful, the rep I spoke to ended up hanging up on me. Thought I share the experience to avoid others experiencing the same. read more

A little steep for a tow ... blaming it on Covid doesn't work for towing . Make sure you get aaa these days . Pays for itself . Driver super nice tho and timely . read more

DO NOT USE (ESPECIALLY IF YOU'RE A WOMAN BY YOURSELF) I'd never use Hero Towing, but when my wife's car blew a tire out on 680 North, her car company sub-contracted with Hero and a nightmare situation ensued. 1) She called roadside assistance near Walnut Creek to tow her to the dealership in Pleasanton. 2) After waiting nearly two hours (not Hero Towing's fault), her car was put on the car and the driver said that he was supposed to take her to the dealer in Walnut Creek. At this time, they started driving on 680 South. 3) My wife asked him to take her to the Pleasanton dealership and called roadside assistance number to clarify and "approve" this with him. At this time, my wife was visibly frustrated and upset. 4) The tow truck driver abruptly exited 680 South and pulled into a parking lot. He was NOT talking or communicating with my wife as to why he pulled over. 5) My wife was confused as roadside assistance said that all he needed to do was to refresh his system to see the new approval. 6) After pulling over into the random parking lot, he would even acknowledge my wife about the new approval to take her to Pleasanton other than saying that "Mercedes roadside doesn't pay." 7) After sitting in the tow truck, in a random parking lot off of 680 for 15 minutes where the driver wouldn't acknowledge my wife's questions, he left the vehicle and walked more than 20 yards away. He refused to get on the phone with roadside assistance to acknowledge the approved trip. 8) After 30 minutes of calling roadside assistance and trying to have the driver simply talk to them, my wife is in tears. Frustrated and scared as she was all alone. 9) I then called both my Mercedes dealership in Pleasanton, who went above and beyond to help get this resolved w/ roadside assistance and I called Hero Towing directly. 10) I happened to get through to the driver himself, who's the owner of Hero Towing. I asked him what the issue was and why he was being such a jerk to my wife..here's what he told me: - Mercedes roadside assistance doesn't pay - He wanted a credit card (and not the just approval from Mercedes because according to him, "they don't pay" and we should use Geico roadside assistance instead...what?) 11) Since he wanted a credit card, I asked how much more to tow to Pleasanton and he said $220...wow - if he just would've said it and not been so disrespectful and rude to my wife, I would've just paid it. 12) After an hour of waiting in the parking lot with him, he finally got the credit card he wanted from roadside assistance and proceeded to take my wife's car to the dealership in Pleasanton. To top it off, after he dropped off the car at the dealer, he didn't say a word to the service advisor at the dealer and just dropped the keys out of the window. This ordeal ruined my wife's day and weekend as she was scared and treated so poorly by the owner of Hero who wouldn't even communicate why he drove her to a random parking lot off the freeway to make a point that according to him 1) MB roadside assistance doesn't pay and 2) he would only leave once he got a credit card. Why take out his grievances out on my wife who as nothing to do with this? DO NOT USE *HERO TOWING* AND BEWARE IF YOU'RE A WOMAN WHO'S ALONE. read more

Angel is awesome! I have a tow service with my insurance, and I was on the phone for 1 hour waiting just to see if I could get a tow truck to come out. As I was waiting for a call back from a tow company, I called Hero towing. He said they would be here in 35 minutes. And he was there in 35 minutes. He hooked up the truck, and then my insurance company called with a tow truck they could be there in two hours. Angel picked up my truck, took it to my house the whole ordeal didn't even take an hour. Thank you Angel! Thank you hero Towing! I would highly recommend this company to anyone read more

I own a lowered Mercedes-Benz and when I got a flat tire at 2000 miles, which put my front spoiler very close to the ground, I called Mercedes' Roadside Assistance. The next 27 hours were very difficult because 9 tow truck companies that were assigned to help never showed up. In addition, each company said they didn't show up because "I canceled". The 10th company was Hero towing, and the driver Angel was amazing!!! He was patient, creative and figured out a way to get my car on his truck without causing any damage. When he dropped my car off at the dealership, he took photos and sent them to me so I knew it had arrived safely!!! Thank you Angel!!! You are an incredible asset for Hero towing!!! read more

Angel answered call on first ring. Asked a few polite questions about my situation and committed to arrive in 30 minutes. Showed up promptly and patiently loaded my vehicle and drove us to our mechanics shop. Great guy, great service. read more

I needed my minivan moved from our home to Kee's Autobody (see my great review for them). Hero towing came to our house right away, loaded the car and got it to Kee's in less than an hour!! Super easy and professional. I would definitely call them again! read more

Excellent service, responsible, punctual and very professional, I contacted him an hour in advance and he arrived on time to pick up my car from San Francisco to San José thank you very much recommended 100% read more

Needed our car towed early AM, we called and was told eta in 30 mins. Stayed true to their word, worked efficiently and effortlessly. Pleased with entire service from pick up /tow and drop off. Would definitely call again, happy with overall service ! read more

Prompt. Professional. Courteous. We found East Bay Towing on Yelp, and the 5-star reviews reflected the experience we had. We needed help with our flat tire on a holiday evening, and we were so surprised that they came less than 30 minutes of calling. Their rates are very reasonable too. They did a great job. read more

My BMW did not start this morning and the steering column was locked. The local AAA tow service said they were unable to get my car out of my garage to tow it to my mechanic due to the steering wheel being locked. I called East Bay Towing and described my problem. Angel from East Bay Towing arrived and was able to get my car out of my garage in 5 minutes and then towed it to my mechanic without a problem. Poor service from my local AAA provider. Great service from Angel and East Bay Towing!!! read more

Hero Towing - Towing Near Me - Walnut Creek, California

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Our CRV died on main street and Ygnacio so we called our insurance to send a tow truck but the wait time was going to be 2-3hrs! This was unacceptable so I looked up towing companies in the area and found East Bay Towing. I spoke with Angel and he said that he could come out within 25-30mins so I am so thankful for his service. It saved me lots of time and frustration so if you want a dependable towing company then don't hesitate to call East Bay Towing. I would use him again in the future! read more

Hero Towing - Angel showed up in 25mins and good thing because my car was in the middle of the street! - Towing Near Me - Walnut Creek, California

This is the best towing service ever, I have a box truck and most of the other companies didn't wanted to take it until I found East Bay Towing, he made the pick up and delivery as easy as possible, he was very careful with my truck during the whole process as well as cheerful and courteous, I will look for him next time I need some last minute help, he showed up on time and his truck is new and perfect conditions, I had such an easy affordable, enjoyable move with this company, I recommed you to contact this company if you need help ! hes super efficient and responsive !!! read more

Really nice guy who helped me out on Christmas Eve day. (The Alameda info on Yelp initially confused me, but he lives in Oakland and works the East Bay.) I'd definitely use him again read more

Needed my car towed from Concord to Albany. Service was great and the price was right. Thanks Angel!

I had a car parked an extended period of time and it didn't start. I called early in a morning and he told me he would be here in 35 minutes. He arrived within 5 minutes of the scheduled arrival time. The issue that the battery was exhausted. He jump-started and told me to have the battery replaced. For the situation, you cannot ask anything more. I would use their service if needs arise and recommend to anyone with similar need. read more

East Bay Towing saved me ! When all other tow companies did not want to assist me at 12midnight Angel had no problem coming out to my location to assess my problem . He made several attempts to help me avoid towing my car but my car would not cooperate . Next option was to put my car on his flatbed tow truck . He was very helpful in my time of distress and did not try to take advantage of the situation. East Bay Towing is what all tow companies should be about ! East Bay Towing should be everyones first option if your on this side of the Bay Area and care about customer service . It helps when you meet someone you know that's there to help you ! THANK YOU ANGEL and East Bay Towing ! read more

Super reliable. Used them 2x. Both were perfect, friendly and totally professional.

I was hard to find and he did not complain. Great service. He was very nice. Would hire agian but hopefully will not have to lol

Got stuck in some deep mud and thanks to East Bay Towing I got out fast and cheap. Quick response time. Truck was pulled out in under 20 minutes. Nothing but good things to say about this company read more

Hero Towing - Towing Near Me - Walnut Creek, California

This has been the best experience ever the driver show up quick when I call he was very polite and respectful the the price was excellent I will definally refer this company to anyone. read more

Sunday, 2:15 PM. "Hours" information on Yelp site says, "Open Now." Company website says, "FAST AND RELIABLE SERVICE WHEN YOU NEED IT MOST" and "We provide 24/7 emergency roadside assistance services." I call and say, "Hey. Wonder if you can help me. I need a jump" and mention the name of a city that is listed on the company website as one of the serviced areas. The reply: "Nope. No one available." End of call. Wow. I'll never try these guys again. read more

I was driving to Tahoe and my car went haywire early in the trip. Angel at East Bay Towing was so incredible and efficient. I called him and he showed up within minutes to tow my car to a shop. I was felt so stressed trying to deal with my car on the side in the highway, but Angel took care of everything. I was so grateful, thank you so much!! read more