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After a wonderful experience storing goods at Access Storage, StorageMart 's competitor, I took a chance by choosing to store my goods at StorageMart instead. The promotion that StorageMart was offering caught my eye, and I fell for the scam hook, line and sinker.
In truth, I have stored goods here before, and it was fine. This time, I have regretted it from day 1, and have continued to pay the price for my mistake everyday since. Syed is no longer an honest man. Compared to Access Storage's manager, he's awful!
Syed & Abhinav have been utterly unhelpful, disrespectful & dishonest throughout my short time at StorageMart.
They scammed us & rented a unit that was missing 30 sqft of space! When we measured & approached them about it, the excuse given was that the dimensions of any drive up unit "INCLUDE THE BRICK AND STEEL FRAMING OF THE BUILDING" ! (I called head office and was told in no uncertain terms that this was an utter fabrication). Even if that absurd policy had been true, the measurements for the unit we paid for were still out significantly. When we measured the space, the correct measurement ended outside of the unit in the driveway, meaning that the actual unit size (counting the brick and steel framing as though it was somehow usable space) was off by a lot. The "Heated" unit was also NOT heated, so our belongings froze, and there was no light in the unit; so even though we paid a premium for 24hr access, being at StorageMart to access things after hours became difficult and dangerous once the sun went down, due to lack of light for safety; and poor maintenance of the surrounding area. When we requested to be moved to a different unit, we were told that we could do that, but would lose the promotional rate that originally drew us in.
So let me get this straight...StorageMart advertised a promotional rate for a specific size of unit, with heat and lighting. We rented that unit in good faith & then discovered that our suspicions that the unit was not the agreed upon size, were correct. Suffered damage to our belongings, and when we approached management about it we were told that in order to get what was in the contract we signed and paid for, we would be penalized by having the promotional rate stripped away. We had to threaten to call lawyers to get Syed to even consider actually providing what was paid for. No refunds or credits were ever offered, and the entire ordeal left us certain that we are NOT valued as customers by the StorageMart team.
But my horror show with StorageMart doesn't end there!
They seem to regularly risk the health and safety of ALL of their clients with lazy attitudes and lack of maintenance. They responded to my suggestion that they sprinkle some salt over black ice, by saying that in several hours a plow would come by & the crew "might" salt the driveway at that time (which was a completely false statement, as I personally watched the plow come through, scrape and compact snow into a more icy and slippery surface, & then leave without adding even a small amount of salt or ice melter anywhere for safety). The lack of preventative safety measures during these winter months has resulted in a call from me to the head office to protect the safety of innocent customers.
After this experience, I made a simple call over to Access Storage - Fairview, and was greeted with genuine kindness and respect. I was given a great rate (that won't expire) & very eagerly made the move back to Access Storage, where I am treated like a human being and there's no doubt that my business is appreciated.
I will NEVER return as a customer at StorageMart; but I may take legal action for breech of contract and negligence due to the atrocious behaviour of Syed and Abhinav. I am still so completely aghast at their unprofessional behaviour, dishonesty, and utter lack of concern for life and limb... I am truly considering contacting the BBB, Consumer Protection Ontario, the competition bureau, and the Canadian Anti-Fraud Center to report their disgusting lack of integrity.
