There's no question, that Perfumerie Nasreen has a good selection. They carry high-end and niche…read morefragrances that even Nordstrom doesn't have, which says a lot. That part is impressive and honestly what's kept me coming back over the years. But charging $25 for a sample that's completely free at almost every other luxury fragrance counter is diabolical. I've shopped at boutiques across the country, and I've never been charged for a tester-sized sample. EVER. It feels unnecessary and greedy and lacks customer loyalty/appreciation and integrity in my humble opinion and I'm sure it destroys customer retention. The part that really stings though is how far the customer service has fallen. I've been coming here for years, and it used to feel like family....the old team was warm, knowledgeable, and made every visit personal. Now it's just...basic. You walk in, and it's a "take it or leave it" vibe. No connection, no care. Maybe it's a post-COVID shift or the change in ownership, but whatever it is, the charm is gone. I ended up going to Nordstrom afterward, got exactly what I needed (see picture of Nordstrom experience attached-EVERYTHING in the photo was from one visit to Nordstrom with 1 purchase) and walked out with 20+ free samples of scents I actually wanted to try, along with many more thrown in by my rep. And yes... they were free. The selection is still nice, but the pricing and service don't match the luxury they're trying to sell anymore.

Thank you Valerie for your help today. I have always wanted a bottle of Quelques Fluers Royale…read more It's hard to find but they had one bottle left so I snagged that and now I smell like a true queen! They also had the Xerjoff which is another one that I have been on the prowl for!

There are so many great things about Le Labo. The store had a rustic yet charming feel. The first…read moreimpression was positive. The staff were friendly, knowledgeable, and anticipated our needs. We were given a brief explanation of their fragrances and the staff helped me narrow down a particular scent. After a few testers, I landed at Santal 33. This was my favorite scent and decided to purchase a sample. There were also hand soaps, oils, hand creams, candles, and lotions. I tried out a few of the lotion samples and decided to also bring home a bottle of the orange. The price is on the higher end, however with the selections of the scents, it was worth it. I will be returning to get a 1.7oz bottle of the Santal 33.

So all the bottles we ordered online came from Seattle hence the review…read more Ordered a bottle of Rose31 with my name on the label (they boast about personalization). It came with loose bottle cap and also the scent faded so fast, like within an hour. Reached out to customer service via email. Took days to get a response but they did the right thing and sent me a replacement bottle (without personalization for reason I do not know) right away. I appreciate the quick action once they got my email. Christian, the Concierge, delivered and was super helpful! He thanked me for my patience or apologized for the delay (can't remember exactly but he did address the delay).

I heard about House of Vartan while flipping through Marie Claire -- it was described along the…read morelines of "popular with the cool girls" which I am decidedly not. But I saw that they stock Kjaer Weis, which is a lovely low-waste cosmetic line, and figured it was worth a visit to avoid an online order. When I walked in (no makeup, milking day four of my blow-out after my last haircolor) I expected the cool reception I typically receive in places of "beauty." I love beauty products (I'm a bit of a makeup and skincare junkie) but have never really had a warm welcome in "beauty industry" places so I tend to avoid "beauty specialty" in favor of self-service spots. My experience here was the polar opposite. I walked in on a mission and was greeted with so much warmth and joy by Brendan, the owner, that before I even left the store I'd followed him on Instagram and was excited to keep in touch. He coached me through application of very simple cheeks and eyes with the Kjaer Weis product I was looking for, and helped me pick out exactly what I needed (and I've used the palette with love as my daily AND for evening ever since -- it's my favorite make-up in my kit). And beyond that, his joyful and welcoming energy made me feel at home in a "place of beauty." I'm comfortable and confident referring ANY of my friends to Brendan (and have and do, regularly now) and am especially excited to have somewhere and someone to refer friends who aren't always received warmly by the beauty industry to (including my man-friends and trans- and gender non-binary friends who aren't always warmly received in "beauty spaces.") Both times I've visited, I've felt strongly that that Brendan's ability to help create external beauty is supercharged by his ability to see the beauty within in anyone who walks in the door and that is a very, very special gift. If you've heard the hype and are the type to avoid a spot because of it, do yourself a favor and stop in. My treat to myself for the new year will be to start a facial habit here -- it's WAY out of my way, and very much worth the drive, and I'm just so delighted to be able to support such a warm and welcoming local business instead of the big chain stores.

House of Vartan is beautiful store and high quality products. You can get expert advice from…read moreBrendan! Fun and see some different services and trendy spot here! You cannot miss......!!!!

The shop was very cute and the sales associate was SUPER friendly! She gave me great…read morerecommendations and all the soaps smelled amazing! When I arrived, she had left the store briefly but I only had to wait a minute or so to be let in. Highly recommend the persimmon bar! Each soap comes in 3 sizes and the smallest are great for trying lots of different smells

I ordered lotion online as I live in Vancouver WA. I used to got to this store often when I lived…read morein the Seattle area. I have not received what I ordered and when i call it is a fax number

I was really excited to check out Elliot Bay Book Company but noticed the Glossier across the…read morestreet. I haven't bought from Glossier in a long time but I really did love their toner and balm cleanser so I knew I had to check them out. As soon as I entered I was greeted right away, the sales associate had told me of their promotions and since it was after Christmas there were a lot of great deals. I wandered around and ended up choosing a lip balm, I wish I could buy the perfume but it was too large and wouldn't be able to bring it back in my carry on. After I let the sales associate know which item I wanted to purchase, I paid for it with her and was told to wait while my order was being prepped. The store itself is decorated pretty minimally not including the boulders with the whimsical mushrooms, the seating is also perfect for non shoppers where I left my husband. I don't believe there are many physical stores throughout the country so I was excited to get to check them out.

Went here and the employees were really nice and helped me decide what to get, I got a mascara and…read morea perfume (the new Glossier Soie, it smells really nice!) I also really like the Glossier stores having nature sounds, it feels really calm (I went to the one in LA) and it is a very nice environment!

I feel scammed with how the price increases at the register and they don't provide you an itemized…read morelist / invoice to review before paying. We bought several things (cards, trinkets, a book) and paid thinking it was high but surely it must be correct because they're using a calculator. I printed a receipt upon payment but was given only a cc payment receipt and not an itemized invoice. When I got home and added everything up it was ~$30 less than what I paid (not including the almost $4 charge to pay by cc which as a cashless business is the only option). Lucca is giving small businesses a bad rep and should be ashamed of themselves. I will not be going back. I'm giving two stars instead of one to recognize the selection of goods in which they'll use to take advantage of you.

Oh you should come in here whether you need anything or not. Such great fun to see what the store…read morehas to offer. You'll be surprised how tempting things are. Nicely displayed and so typical of the Ballard area.

I don't know if the products are cheap here or not. I got a Esteelauder advance night repair,…read more$147for 100ml. Just FYI

Lots of different duty free shops that have specific items for sale. All sell alcohol, but shops…read morewill have a select feature like perfume, handbags, chocolate, etc... I bought a nice perfume for $24.90 because it was on sale. I would check out other stores in the future.

Very bad customer service, staff there is not welcoming at all, when you ask any promotions, they…read moresure you want to buy something cheap.

The University Village Blue Mercury is a great location and love the new remodel. I have had great…read morecustomer service there until today. The person that helped me was so unwelcoming starting with the stone-faced stare asking me if I "needed something?" to later talking with her back to me when I asked to set up a consult for eye products with Ariel her colleague. Seemed she couldn't be bothered to turn and face me for our dialog. (Aerial had helped me previously and gave great advice on products resulting in a purchase so I wanted to consult further with her). The woman I met there today, who never mentioned her name, was so cold and dismissive. I hope Blue Mercury mgt sees this review as this was not the regular service that local customers usually see at this business. Not really excited to return now.

Madeline's and Honey Skin Spa are run by the sweetest, knowledgeable ladies around! You will feel…read moreso comfortable and welcomed as soon as you walk into Madeline's. The decor feels both luxe and homey which is the perfect blend for somewhere that you're going to have some YOU time. It's a place you'll want to spend a little extra time because the products offered are natural and effective, and you'll love looking at the candles, jewelry, and everything else they've so carefully chosen to showcase! I've had a few facials at Madeline's now and I always leave feeling relaxed, glowing, having a plan for my skin, and looking forward to my next visit! The ladies always explain every step so you know exactly what's going on, and you NEVER feel pressured into anything extra or feel like you're getting something you don't need. Everything is fine-tuned to your needs, your skin, and your preferences. You HAVE to stop in this adorable shop on Madison- you will absolutely love getting to know the amazing aestheticians, finding some products that will revitalize and soothe your skin, and treating yourself to a relaxing treatment for your skin, lashes, or brows!

Cutest retail spa ever!! I literally want everything in this store I love that most the products…read moreare natural and effective with really great ingredients. From skincare, beauty products, home decor, and lingerie- they have it all! Such a cute addition to Honey Skin Spa (which is just around the corner) and they also do amazing services here too. The girls are so awesome here, you wont be able to go anywhere else!!

I had such high hopes for this place. I was looking for a cologne, and it was hard to find. So I…read morewent here; long story short- they sold it to me via ordering it online- and then never contacted me again. I called, they priced it wrong and wouldn't meet me with where I was at. Customer service is zero, I'd avoid this place if you could. Shout out to Mary, for this experience.

Smell, but don't buy. Lady was nice and helped us out. She let us smell a bunch of different…read morethings. Bought two things at a buy one, get one half off discount. Come to find out they were both 100% marked up compared to online prices. And guess what! Receipt says no refunds. Only in-store exchanges. Because that makes sense. No wonder they are still in business. So if you venture in: Smell, don't buy.