Have you ever done business with a company that makes you feel like you are their only customer?…read moreHave you ever worked with a business who knows you on a first name basis? Have you every worked with a company who seems to drop everything and run across town to help you out? Do you ever wonder what has happened to good customer service? You must go and and see Tim and his staff they will treat you like family. Their service is second to none!

To Gary and his wonderful staff,…read more Our boring backyard has been transformed in to our own little oasis!!! Neal and I can't begin to express our appreciation for a job "very well done"! The entire project ran like clockwork. The planning and execution was seamless. Your work crews are craftsmen, very skilled and meticulous. Gary, the project started with your creative design. You listened very closely to what features we wanted and you incorporated those ideas into a masterpiece we now proudly call our backyard. Throughout the project, your team was very responsive to any concerns or questions we had. As our daily point of contact, Mike was wonderful to work with. To say that you and your staff went beyond our wildest dreams in the quality of work and customer service would be an understatement. Our backyard project also included a spa built and installed by your company, Spas by Design. The quality of your spa is untouchable. Also, I can't say enough about Bob Campo, your sales manager. When, as new spa owners, we were having some concerns about how to maintain the proper water quality, he came right over to help with a big smile and words of encouragement. Gary, this is what we learned about you during our backyard project. You LOVE your work. You're very good at it. You run your company with integrity. Your word is golden. We can't thank you enough! Neal & Lori

I bought since a year and 6 months this company with owner and new tech they screw me up.with 25k…read moremy kilimanjaro spa look trash lights dont work 2 panels broke inside jets fell down 15 pces here some pictures im court because they dont answer my calls Sam stay way your regrets

Bought a Wellis Atlas hot tub from Southwest Hot Tub Warehouse and it's been a nightmare. The…read morecleaning system doesn't work, the waterfall cracked and leaks, and the panels keep falling off. They poorly attempted to fix the issues, then blamed me or the manufacturer (Wellis) instead of taking responsibility. They also lied about submitting a warranty request on my behalf -- when I checked with Wellis directly, they confirmed no request was ever submitted. Now the dealer has stopped responding altogether. Poor service, dishonest practices, and no accountability -- once they make the sale, you're on your own. Look elsewhere.

In March of 2024 we bought a used Caldera spa from Desert Hot Tubs in Phoenix. The salesman we…read moreworked with was helpful and answered a lot of questions when we decided on the spa we were getting. I noticed it had eight speakers in it, and I asked the salesman whose name was Chris, whether the spa had Bluetooth and he assured me that it did. We bought the spa with the understanding it had Bluetooth. He gave me warranty paperwork which indicated the sound system was covered for 6 months as a used spa. When we got the spot installed at our house, we discovered that the Bluetooth did not work and Desert hot tubs sent out a succession of service people who told me I just didn't know how to operate it. (I do know how to operate Bluetooth!) and then explained to me that in a later session that they didn't have the parts to fix it and after waiting for over six months to get someone to come out and fix it, I received a call from Tricia, their service manager, who assured me that they were going to honor their commitment to fix the Bluetooth in the spa that I purchased even though more than six months had expired. She admitted their service department had dropped the ball. One week later I received a call from Tricia telling me that they were not going to honor their promise to fix the spa because the contract said Desert Hot Tubs was not obligated to honor verbal promises...only what is stated in the contract. They said this spa was no longer under warranty and that I had not read the fine print in the contract which said that regardless of the salesman's promises the only thing that really counts is the contract. They also told me the salesman is no longer with them...as if that had some bearing on the situation. I've been in business a very long time and any ethical business that I've worked with always honors the promises the salespeople make, particularly in something this straightforward. They initially acted as if they should be responsible for fixing the Bluetooth and then later decided that they weren't going to fix the Bluetooth. I would strongly recommend not ever buying any equipment from Desert Hot Tubs. I would further recommend not trusting anything that any of their sales people tell you. And finally, I would recommend staying away from a business whose ownership responds to customers in this fashion.

I have purchased three hot tubs from this business. Never again. They have one warrantee company…read morewho is not helpful and there attitude is like, "we Got our money.... Not our problem." There used to be three options. Over priced and under serviced.

So went to look at Spas and Dean was outstanding. Requested a visit at home to be sure location and…read morestyle would work and he set a home visit. He came at the time I expected and went over all the spas. We decided on a price and style. Meridian it was, so happy. Today was delivery day and installation. All went as planned & more. Emir the Electrician they highly recommend & team went over and above. We used our hot tub tonight and it made the family beyond happy. This place helped our Holiday season be a lot more enjoyable & peaceful! 10 stars!! Thank you Dean!! Everything you said happened!! Not one step was missed. You will earn more customers!!

My spa cover dry-rotted here in the Phoenix area. I did a full on search for a replacement and came…read moreacross this business. I am thoroughly impressed with everything about the experience. I had some trepidation about doing my own measurements, but the tools they provided were excellent and easy to master. This cover was completed and installed locally in about two weeks. I ws able to shave off 6 weeks wait time and about $500 from the cost by using Jon's business. Thaks again!

Adequate but not premium workmanship. It does the job but there are seams that are not sewn very…read morewell and several are beginning to unravel. The cover is slightly lopsided and doesn't fit all that well. Turn around time was better than expected.

We had a really terrific experience with Desert Tropics. We designed the pool in April, excavation…read morestarted in late May, and the pool was finished by 4th of July! Casey was great to work with during the design phase and he worked very quickly to help us get the city and HOA approvals. Doug checked in on site at least twice a week and Gina was highly communicative about each step in the process. The person they had do the tile was very attentive to the smallest details. Overall it was a fast and easy experience and I would highly recommend them. We absolutely love our pool!!

Just an update from what this pool company is doing to us. Jay from Desert Tropics keeps harassing…read moreus months after we've canceled with them. Jay sent us an email from his personal email claiming to have been an attorney retained by this company but when I called the attorney in question he said "The email that is purportedly from me was not written by me. I do not represent the pool company and will not represent it ever." What do ya know. They're trying to fake sue me and my husband over a Yelp review that they are ashamed of. We knew it was a fake email due to the horrible grammatical errors. So laughable. I also attached the YouTube link of A voicemail from Jay trying to manipulate my husband into getting me to delete MY review. If they keep contacting us, I will continue to update my review. I wish Yelp would allow zero stars. YouTube link: "Desert Tropics in AZ tries to intimidate to get bad review removed" https://youtu.be/WESI2U-2_vo

My hot tub was losing water. I called Southwest Spa Warehouse where I purchased my hot tub and they…read morereferred me to a person named Nate who does all of their repairs. Nate didn't answer the phone or return my call from the voicemails I left. A friend referred Scott at AZ Hot Tub Factory. Scott actually answered the phone when I called and managed to make it out the same day. Hopefully I won't have further issues with my hot tub but if I do, I know who to call. Thanks Scott!!!

Scott at AZ Hot Tub Factory exceeded all my expectations. From start to finish, he provided…read moreexceptional service and made sure I was completely satisfied with my purchase. Highly recommend!

My pool has been green most of the summer. Every holiday weekend I cannot use my pool because it is…read moregreen. Technician is friendly, but I would like to use my pool

Cactus Valley Pool Supply on the NW Corner of McClintock and Ray is ONE of the pool shops who…read moreRECENTLY has ROCKED my world. Won't go to the "L" company anymore, and another Pool Store on Ray would not warranty our pool filter, we had to go direct to the manufacturer (LONG STORY) to get the warranty. Mark was courteous, knowledgeable, not a "sales person," and didn't try to SELL me stuff I didn't need and/or want. Mark was incredible to work with, matched a price from a competitor on a pool cleaner, and answered a few questions over the phone to confirm installation options intelligently and without making me feel like I was a woman, and had no clue (although I am the pool guy in our home)! HIGHLY RECOMMEND them, and they also have a Cactus Club Card where you save $ on pool items you regularly need. Since it is the end of June, got this for $10 for the rest of 2014, and already saved the price of the card and SO much more! What is a piece of mind worth when dealing with your pool in summer in Arizona, and approaching monsoon season! Kim Horn, Ahwatukee, AZ