We have had our spa for about 3 weeks now and love it. no…read moreissues so far and Travis here in Buffalo, NY has been great Hope to continue to get the great service and many more days of spa bliss

I purchased T450 Tuff Spa in July of 2025. I did not start the Spa up until September as I needed…read morecement poured to serve it on. I noticed the cover gasket started to break apart and fall into the spa. I then noticed the cover had sharp edges where it was molded and were not cleaned up. Some times in January or February a leak started. I called the manufacturer to report the leak and gasket problem. I was told the spa was not covered for labor after six months and the gasket was not covered. The cover is covered for live, but thre gasket is not. Don't understand why as the gasket is part of the top. The manufacturer had been pull the sides of the spa and I found where water was dripping. They had me take pictures of that area. They sent me some parts and gave two names of repair people that fixed spa leaks. I called the first one and he said he did not have time to fix it. I called the second person who said he would come to fix the leak. About a week later he showed up and found a small tub leaking at a connection. He repair the leak. The parts that the manufacturer sent had nothing to do with the leak. The spa did not stop leaking and after times of calling to get it fixed, a second person came out and found out that a return jet at the bottom was broken off. He replaced the part, with my help. He advised me that I would have to pay a service charge of $229 to look at the spa. After he found the leak, he said it would be around $325. If he had to remove the one of the pumps, it would be more. He did not have to remove the pump. When he was done the price was $600. Total time of work was less then two hours as we had to wait until the spa was pump out. My total cost for two repairs was $1146. The spa was less than a year old. I had a Tuff Spa for six years in Arizona heat and never had a problem. This was when they were owned by a company out of California. Once they were bought out by a company in Tennessee, they went down hill. I have owned six spa in my life time and never had any problem except this last one. Sorry I did not do my diligence before buying a Tuff Spa.

Listen to our cautionary tale! When you call the phone number it sends the call to LPI Inc in…read moreJohnson City, TN . The spas are not made in AZ and have not been manufactured in AZ for over a year. Do not make the mistake we did! The spa was delivered in 5 months instead of 8 weeks. The tub remains inoperable 14 months later as it was not built to spec and trips a 60 amp breaker consistently. The color is wrong but the correct panels have not been received in 14 months. Apparently this used to be a family run business with a great reputation. LPI 's quality has been so negligent we are now pursuing a consumer complaint with the Tennessee Attorney General's Office.

We overhauled and expanded our patio in Dallas this Spring. Found the AnyTemp Spa 5 person 69 jet…read moreand realized that this was ideal for Dallas. Spa has been operational for last 6 weeks. We love it. Dallas is hitting 100F and jumping in a 83F cold spa feels pretty darn good. We are looking at expanding Equinox lovers (another great product) over spa next Spring. Have patio umbrella to get some shade over the spa. We watch TV or listen to music using Bluetooth transmitter on TV tied to waterproof JBL wireless Charge 3 in the spa all the time. Savannah has been great; start to finish with the process. You definitely pay a premium for any temp spa; but if you live where Summer holds at above 100F, it is the only way to fly. Can't wait to watch Fall Football from the Spa. We use our backyard more than neighbors with in ground pools....

Wanted a HotTub for a very long time and visited a few local stores closest to Goodyear( live up in…read moreEstrella ) . Decided to visit Southwest Spas's website and decided to visit in Mesa ( because they have been in business for 40 years ). We were greeted by Jasmine and gave us the tour of their spas with spas with different sizes and options. One of the Spas worked for us and Jasmine gave us a great price . Henry ( Manager ) called us and gave us a further discount( after seeing a picture of our Cane Corso Rescue, Henry loves dogs ) and arranged Nick to install delivery and electrical (220) the next day. Five outstanding individuals delivered and Spa was working perfectly. They took their time to demonstrate chemicals to maintain water clarity. Yes, Nick was outstanding! Always go with a Business that's been there for 40 years!

Pleasant and professional staff. Very helpful and no pressure approach. They are willing to…read morepatiently answer questions.

Look nowhere else if you want the best possible experience start to finish. Shawn and his entire…read moreteam exceeded ALL expectations with communication, quality, and affordability. Phone calls and texts were answered immediately. All of the construction was clearly explained and done exactly on time. The workmanship is second to none. This spa made our yard look incredible and really is a beautiful piece of art. Everything was explained clearly as far as operation, maintenance, etc. I believe it would be foolish to hire any other company for your hot tub installation or service. We look forward to many years of enjoyment! Thank you Sedona Spa's!!!!

I had a terrible experience with Sedona Spas and owner Ross Herman. My 5-year-old spa developed a…read morestructural crack, which independent inspectors, including a licensed contractor, attributed to poor installation and a lack of proper foundational support. Despite our findings, Ross Herman repeatedly dismissed it as a "surface crack." He then blamed the issue on our pre-existing pergola and water drainage system, which were in place prior to installation and never flagged as a problem. I was particularly concerned to learn that Arizona law requires an ROC license for projects of this size, which Sedona Spas lacked at the time of our installation. I filed a complaint with the ROC, which resulted in a warning letter being sent to the owner. The advertised 20-year shell structure warranty was also misleading; the actual warranty is prorated and very limited. As our spa's structure is compromised and must be removed, I have requested a refund four times, but have been denied. This is the worst product and service experience I have ever had."

Nasty dirty fun for men of similar tastes. Swings on bi and pound a few of 'em! The staff are easy.read more

Action great variety of people who come to this complex to enjoy themselves, enjoy other people…read moreSuper specials on wednesday, afternoons from 12 to 5pm It's a happy hour without drinks, lol. And here's my hair

My hot tub was losing water. I called Southwest Spa Warehouse where I purchased my hot tub and they…read morereferred me to a person named Nate who does all of their repairs. Nate didn't answer the phone or return my call from the voicemails I left. A friend referred Scott at AZ Hot Tub Factory. Scott actually answered the phone when I called and managed to make it out the same day. Hopefully I won't have further issues with my hot tub but if I do, I know who to call. Thanks Scott!!!

Scott at AZ Hot Tub Factory exceeded all my expectations. From start to finish, he provided…read moreexceptional service and made sure I was completely satisfied with my purchase. Highly recommend!

Great job on our pool re-do. Did everything that was…read morepromised and done in a week!! Juan is awesome!

I give Juan and his team a 10 Our pool renovation looks…read morefabulous and we fell in love with our outdoor space again! Thanks Juan !

Paid cash for a 2023 Dimension One "Amore Bay" Spa. The delivery crew came to measure the job and…read moresaid it would "just fit." They quoted one price for the delivery, then raised it upon completion. I learned there's a known plumbing issue with this particular make & model's "volcano" jet in the center. It finally burst after only 11 months of use & now the spa leaks water daily. I've had it sitting empty for 2 weeks waiting for them to come and repair it @ almost $2K. I'm pretty disappointed in the product & the service, I suggest you buy your spa elsewhere.

Lisa is amazing!! Thank you for listening to our concerns…read moreand being the best! So kind, caring and ready to help with anything

Have you ever done business with a company that makes you feel like you are their only customer?…read moreHave you ever worked with a business who knows you on a first name basis? Have you every worked with a company who seems to drop everything and run across town to help you out? Do you ever wonder what has happened to good customer service? You must go and and see Tim and his staff they will treat you like family. Their service is second to none!

To Gary and his wonderful staff,…read more Our boring backyard has been transformed in to our own little oasis!!! Neal and I can't begin to express our appreciation for a job "very well done"! The entire project ran like clockwork. The planning and execution was seamless. Your work crews are craftsmen, very skilled and meticulous. Gary, the project started with your creative design. You listened very closely to what features we wanted and you incorporated those ideas into a masterpiece we now proudly call our backyard. Throughout the project, your team was very responsive to any concerns or questions we had. As our daily point of contact, Mike was wonderful to work with. To say that you and your staff went beyond our wildest dreams in the quality of work and customer service would be an understatement. Our backyard project also included a spa built and installed by your company, Spas by Design. The quality of your spa is untouchable. Also, I can't say enough about Bob Campo, your sales manager. When, as new spa owners, we were having some concerns about how to maintain the proper water quality, he came right over to help with a big smile and words of encouragement. Gary, this is what we learned about you during our backyard project. You LOVE your work. You're very good at it. You run your company with integrity. Your word is golden. We can't thank you enough! Neal & Lori

John and Cindy Kennedy from Cave Creek:…read more We decided several years ago to install a swimming pool, but were usure of the design we wanted or what the layout of our backyard would be. So we had the luxury of time and hosted at least 10 pool companies to our home to solicit pool designs, and bids. Our very last bid was SATURN POOLS owned by Nathan Green. Rarely do you expect a major construction project to complete without some issues or problems. In this build, the rarity occurred. From start to finish the build process was flawless, and the end result was a custom pool designed by Nathan Green based on a concept my wife related to him that he conceptualized for us. Our pool has literally taken our breath away and our custom designed water feature has become the envy of several neighbors (custom designed by Nathan Green). Quality, craftmanship, and materials were all top quality right down to the standard tile selections we opted for (would have been upgrades with any other company). So here are my takeaways from Saturn Pools and Nathan Green: 1. Saturn pools is what I would refer to as a low volume "boutique" pool company. The focus is not to build 1000 pools in a year, rather my observation is more that Saturn wants to build XX number of high quality pools. There was no high pressure process. Nathan presented his idea, we assessed it, and ultimately went with it. 2. Saturn pools does not weigh the pricing down with pool salesman fees, or additional fees for contractors to pad the bottom line etc. From start to finish you deal with one man, Nathan Green, the owner. He designs the pool, is the project manager for the build, and shows up on the job site regularly to check on the work being performed. It was not out of the ordinary to see him actually out there with a shovel himself. Hands on owner-I liked that. 3. Nathan was approachable, and always either a text message, email, or phone call away. When I came up with looney ideas that I thought would be great add-ons, he politely told me the pros and cons to my idea, and the reasoning behind his thoughts. He also would incorporate an idea if he thought it was beneficial for me. So he helped me not make mistakes he knew I would regret later during my pool ownership. 4. Saturn Pools/Nathan Green also, in my observation, cherry picked the contractors he used. I actually spoke at length to the excavator who was not only courteous, but wanted me aware and informed as to what he was doing-they hit granite so it was a hard dig. I had no idea what it was, but he took me outside and clearly I could see what he was talking about. The tile setter was focused, and the decking crew didn't mess around-they got it done, and were very good in their quality. So my summation on that is that you aren't getting a 1000 pool per year company grab anyone you can to be a sub-contractor. Rather, with Nathan you're getting his preferred contracting crews, crews he has established reciprocal business relationships with that he trusts. 5. Professionalism and customer treatment-outstanding. Nathan never pressured me for money up front etc. Rather there were pay points associated with each phase of the build. He or his office would reach out to me and let me know the amount of the payment needed. Easy Peezy! So in summary, if I moved and had to build another pool, the only company I would reach out to would be Saturn Pools and Nathan Green and forgo alternate pool companies. I highly recommend Saturn Pools as a builder, and again, the process was flawless from start to finish. As I said before, the quality and materials I gained by using Saturn Pools easily would have cost me $20,000 more due to commissions and added fees the larger cookie cutter companies upcharge for. So not only did I get a value (still wasn't cheap) but I got more for my money. Keep in mind this is a small local company so it takes a little more time to build-not much more, but you'll be happy if you opt for Saturn as your pool builder. Best wishes in your pool hunt, John and Cindy Kennedy

My wife and I are not originally from Arizona, and when we decided to build a pool in our backyard,…read morewe didn't know where to start. Prior to our move, I contacted several pool companies to get an idea of cost and time to build. Only a few made a personal visit to assess the size and layout of our yard, and others didn't return my calls or emails. Friends of ours were very pleased with their pool, built by Saturn Pools, so we decided to reach out to the owner, Nate Green. At our first meeting, we knew that Saturn Pools was the one for us. Pricing was right in line with other estimates, and the payment points were transparent and as quoted. Nate guided us in every aspect of our pool design, features, budget and estimated time of completion, which ultimately came out to be ahead of schedule. He directed us appropriately if a design or feature would not be cost effective in the long term. His communication through the entire build was excellent, and he was always available and responsive to any questions, even months after our pool was completed. Nate was regularly on-site to make sure that all work was completed to his specifications. We are thrilled with our new pool, and have received many compliments and requests for the name of the pool builder. We have friends who are using Saturn Pools based upon our recommendation, and they are equally happy with their choice. Nate Green with Saturn Pools is a man of integrity, experience, and customer service that excells. He makes sure his company provides the best quality pool at the best price. We highly recommend Saturn Pools for your pool build.