I had a great experience here... The assistant manager Jorge took care of me, and provided great…read moreservice as well as doing an excellent job explaining the services he thought my car needed or didn't need. He actually talked me out of doing a couple things that I was asking about because everything looked good, which I appreciated a lot. Sometimes I feel like people are trying to constantly upsell me in these businesses, and that definitely wasn't the case here. He did identify a service I hadn't been thinking about, and my car has been running noticeably better since. Highly recommend this place.

I live in San Diego because I prefer to walk more than I drive. But one of the reasons I hate…read moredriving beyond environmental impact is the predatory energy around car maintenance. Especially as a woman I just know they're more likely to take advantage. I got my last oil change here six months ago. I set a challenge for myself to try to only use one tank of gas in six months. So obviously, I have not driven very often. But Google, ChatGPT, and the few men in my life told me that I needed to go get an oil change since it had been 6 months. So I went back to oil changers. To my absolute delight they showed me oil that looked freshly changed. No need to change what's already good. They gave me all the tips I need to know for when I need to actually come back and what I can be doing to maintain my car in the meantime. It would have been so easy for them to just take my money and lie to me. It would have been just a normal errand I'd forget about in a few days. But now I will refer everybody to this location because I am so thrilled with that experience on top of already having a positive experience when I DID need an oil change last time. You don't really expect too much from these limited service shops. But the energy here is good. The people here seem to work well together and after today I will continue to come here as long as I live in San Diego.

I had a great experience at Valvoline for the second time-- very informative, friendly, and…read morethorough. They work very fast and have a really good flow as a team. Emily and Martin worked with me & were extremely helpful. Will continue to come back here for sure for oil changes. Reasonable price.

Went in for a routine oil change and agreed to a tire rotation while I was there. From the…read morebeginning, I was uneasy. The employee working on my car appeared to be in training and repeatedly needed assistance from coworkers. She spent much of the service joking and laughing with them while fumbling through the work on my vehicle. After some time, another employee came to my window and informed me that they had stripped a lug nut during the tire rotation and could not replace it. I was told they would order the necessary part and call me when it arrived so the issue could be fixed. While I was shocked that a simple tire rotation had resulted in damage to my vehicle, I left believing they would take responsibility and make things right. More than a week passed without any communication. I eventually called the store myself, only to be told by the manager, Javier, that they do not perform repairs at all. When I asked why an employee had specifically told me they would order a part and contact me when it arrived, he had no explanation. Instead, he informed me that I would need to take my vehicle to a repair shop, pay for the repair myself, and then seek reimbursement from Valvoline. I work two jobs and rely on my vehicle, so it took some time to get the repair scheduled. Before I was able to do so, I received calls from both Valvoline customer service and Javier asking whether I had gotten the repair completed. During those conversations, I explained that I was unhappy not only about the damage itself, but also about the misinformation and lack of follow-up. Javier was dismissive, sarcastic, and condescending throughout the conversation. Rather than showing concern for the situation, he seemed irritated that I was questioning how it had been handled. I eventually took my 2016 Volkswagen Beetle to a repair shop. The technicians there thoroughly inspected the damage and explained that the issue was directly caused during the tire service. They informed me that this was not a simple lug nut replacement as Javier repeatedly claimed. Because of the damage, the entire hub bearing assembly had to be replaced. The repair cost was nearly $700. As owners of Volkswagens know, repairs can be expensive, particularly for a model that is no longer being manufactured. To make matters worse, the repair shop also informed me that my vehicle was extremely low on oil despite having received an oil change at Valvoline less than two months and approximately 3,000 miles earlier. That raised even more concerns about the quality of the work being performed at this location. After completing the repair, I submitted the invoice for reimbursement. The automated system stated I would receive a response within 24 hours. When that deadline passed without any communication, I once again had to call myself. I was then told it was actually a 24-48 hour review period and that my claim would be evaluated. When I finally received a response, I was told that Valvoline would not reimburse the full repair cost because the amount had not been approved beforehand. This was the first time anyone had ever mentioned a required approval process. Javier had never provided a spending limit, recommended an approved repair facility, or instructed me to contact him before authorizing repairs. In fact, he specifically told me I could take the vehicle anywhere I wanted. What made this conversation especially frustrating was Javier's behavior. He repeatedly insisted that he had only approved replacing a lug nut, despite being told that the damaged hub bearing assembly also required replacement as a direct result of the incident. When I explained that the repair could not have been completed without replacing the damaged components, he laughed. He then informed me that he had called a few neighboring repair shops and decided that my repair should have cost less. He refused to escalate the matter, refused to connect me with his area manager, and repeatedly talked over my concerns rather than addressing them. At the end of the day, I brought my vehicle to Valvoline for a routine oil change and tire rotation. Instead, their employees damaged my car, provided inaccurate information about how the issue would be resolved, failed to follow up as promised, and then attempted to avoid full responsibility for the resulting repair costs. I spent weeks chasing answers, arranging repairs, and advocating for myself over damage that never should have occurred in the first place. Mistakes happen. What matters is how a company responds when they make them. In this case, the damage itself was bad enough, but the lack of accountability, the contradictory information, and the unprofessional conduct from management made the experience far worse. I would strongly caution anyone considering this location to think twice before trusting them with their vehicle.

Awesome place! Awesome service! Best in town. If you need something fixed on your car, this is…read moreyour place. And ask for Brian. He's the man.

Always helpful and really explain the services my vehicle needed. Great service and valueread more

So awesome. If you are scared of someone ripping you off or not competent enough to fix you car,…read morestop your search and just go here instead!! This place was recommended to me by a friend because it's hard to find a reputable auto shop you can trust. Sam was working the phone and computer work and was very efficient. Got me in and taken care of in just about 24 hours. They stay busy for a reason. The mechanics are very good at what they do. My car was making a noise I couldn't figure out and they had a few ideas what it could be and they explained it all to me before doing any work. I gave them the green light with what I could afford and it resolved my issue and they advised me what I should get done next when I can afford it. Would definitely recommend North Park Auto, great business with great people. Thank you!

Since starting to use them, they have become to get out of control with what they charge. My check…read moreengine light was on and they used a diagnostic device to find out what the issue was. They didn't tell me what it said. Instead, they said it would 1-2 days to diagnose the problem and cost me $165 just for diagnosis. I went somewhere else and they were able to diagnose my issue using that SAME device in 10 seconds. They told me to come back tomorrow after they ordered the part and they would fix it for me for $175. They are no longer open on Sundays and are basically just ripping people off at this point. I will no longer be using them for any car repairs that I have moving forward. I used to recommend them to everyone I knew, but that is no longer the case.

Wow, this auto repair place never fails to exceed my needs!…read more You know how things happen with cars and especially tires, it seems to be a lot lately. I call for appt or just show up, and Danny gets me in right away. That means a lot as I'm a mental health therapist and my patients can't wait. So starting with the top guy Bob and to all the guys there who treat me personally like I'm a friend, you make challenging situations look easy and my life easier! Big thanks and a 1000 kudos Wendy Dan

The friendliness and honesty at Advantec Auto Repair was incredibly refreshing. I usually hate…read moregetting my car serviced, but this experience completely changed my mind -- I'll only come here from now on. I walked in at 8:30 AM on a Friday and was greeted by Danny. I explained the car issues I was dealing with and he clearly explained how long each repair would take and the expected price range. There was no upselling, pressure, or intimidation -- just honest, transparent communication. When my car was in the bay he even showed me the issues under the hood and explained why certain repairs mattered. What really stood out was Danny saying I didn't have to do all the repairs at once -- or even do them there -- only that they needed to be addressed/repaired to keep myself and my car safe. That level of honesty is rare. My car was ready by 4:30 PM the same day. Skilled techs, honest advice, and an easy experience here. Highly recommend Advantec and Danny.

I had an emergency and got a nail on my tire. I was able to call pep boys and spoke to brandon and…read moreEmily and they were ablw to get me in 10 minutes before close! For any and all of my tire problems, I will 100% be going back to pep boys!!

shouldve checked the reviews! I bought a car from a auction and chose Pep Boys for a new aux…read morebattery install and oil change. I did this becuase with their included inspection I was hoping to solve any other unknown issues. I spent $548 which also included a wheel alignment. They said my oil cap was missing and that was my fault for forgetting to screw it back on when I put in 2 quarts the day before so I also purchased a new cap from them. I did notice some redish/pink corrosion but they didnt mention anything about that. I was also told the air cabin filter was dirty so I replaced that myself. I was curious why the engine air filter wasnt dirty so when I got home I checked it myself and just looked around the engine and to my surprise the oil cap I thought was lost was sitting next to a belt....so i dont know how they checked the hoses and belts and missed that unless they did not check the belts. The engine air filter was dirty so I replaced that myself but this should have been checked when they were changing my oil. I took my car to a Jeep dealership just for a recall fix and I was told my thermostat was leaking coolant!!!!!! I wont be going back to Pep Boys. They did not do the inspections they say they do and if so then they just are any good at it. They miss the oil cap, the engine air filter, the leaking thermostat. And also said they couldn't take off my tires due to a locking nut but I fould the key for that in the glove box when they said they looked for it......hard pass next time. Youre better off youtubing and DIY

Staff was super friendly, helpful, and got me taken care of right away. Great service, fair…read moretreatment, and a welcoming atmosphere. I'll definitely be coming back!

Stress-Free was awesome, the pricing is super fair (everywhere else wanted to charge me minimum of…read more$200 just to run diagnostics on my check engine light) but they gave me a coupon and I only paid $125 which was applied to my service. They are very speedy, within a day I ha my car back. Oliver was exceptionally helpful, as he had recommended a local spot to get my registration/smog up to to date. Will definitely be going back to them for additional work when the time comes, highly recommend!

My husband and I needed to smog one of our cars and walked into a place (not this one) the day…read morebefore that told us we would fail immediately based on nothing (he was about to close and didn't want to help us) and then asked us to pay even though they did nothing but pretend to look at the engine for about five seconds. Of course they didn't get their way by trying to exploit us! The following day we found this place and from start to finish, it was nothing but professional and helpful. This was done on an older Jeep that we've had for 15 years. It always passes smog, but we never found someone who we like enough to return to. We finally found our spot!

Just got my smog check done here. Fast service. Good price. The gentleman that assisted me provided…read moregreat customer service by being kind and notifying me by calling once my vehicle was ready for pickup. He event went ahead and filled my coolant as it was running low. Highly recommend. I will be coming back for my next smog check service.