I signed a contract with Nova Birth Services LLC in July of 2025. In order to secure the doula…read morebirth and postpartum overnight services, we paid a 50% deposit on both services totaling $3050. In November, I was diagnosed with severe preeclampsia and hospitalized. Due to my condition, I had to deliver my baby early via emergency c-section at just over 31 weeks. My baby is currently in the NICU. I wasn't able to have a prenatal in-home visit due to my hospitalization and was given very short notice of my emergency C-section due to my declining health. After my birth, I was put on magnesium, and my baby was sent to the NICU. My husband and I were both so terrified that the last thing I was thinking about was having my doula attend. I was afraid for me and my baby. I reached out to Shannon after my birth and asked if I could cancel the postpartum doula services because of the new financial strain of NICU costs/my hospitalization. She informed me that if I canceled the postpartum doula services, that both contracts would be void, and all services would be considered rendered. Remember, I did not receive a prenatal visit nor birth services due to my medical condition & hospitalization. The contract I signed stated that if the doula wasn't at your birth, you would be entitled to eight hours of postpartum services. Shannon explained that because I paid a 50% deposit on both services, none of the services were paid in full so I would receive nothing else moving forward. Although we had paid $3050 and the birth doula services were $2100, I would need to pay an additional $900 in order to receive the eight hours of postpartum services. She said I could "take it or leave it" and that she would not move money from one contract to another. I was shocked at her response. There was no solution offered where I could receive any services post-birth for the $3050 we had paid. More money had to be paid. This was literally the worst experience of my entire life, and I received no care or compassion at all from Shannon. She maintained that her responsibility was to her staff/business. During our phone call, I was talking about my hospitalization and she mentioned that all of her clients were hospitalized. I clarified that I wasn't hospitalized because I was giving birth. I was hospitalized due to severe preeclampsia and potential organ failure. Trying to work things out with her made a horrible situation even more stressful and terrible. She refuses to budge and maintains that we will not receive any postpartum services if we don't pay extra. My husband and I feel as though we have paid $3050 and have received nothing. We did not receive a prenatal appointment, doula birth services, or any postpartum care. Please see the last email I received from her.

First -- if you're on the fence about hiring a doula for your first baby, do it. And if you're…read morewondering who to choose, the answer is Shannon. As a first-time dad, I can honestly say Shannon was invaluable -- not just for my wife, but for me too. From the start, she made us feel comfortable, informed, and genuinely prepared for what was ahead. She has this calm, thoughtful, and considerate presence that immediately lowers the temperature in the room. Nothing ever felt rushed or overwhelming because she helped us understand what was happening and what our options were. During labor, Shannon was incredible. She didn't just support my wife -- she supported us as a team. She walked us through next steps, explained the choices being presented, and made sure we felt confident in our decisions. One thing that really stood out to me was how she helped me help my wife. She showed me exercises and techniques I could guide her through to ease labor and keep things progressing. That made me feel involved and useful instead of helpless, which meant a lot. After the birth, Shannon's support didn't stop. She came to our home for a postpartum visit and helped us process the entire experience. She walked us through what to expect physically and emotionally in the days and weeks ahead, what to watch out for, and answered all of our first-time parent questions without judgment. She even helped find us a pump -- such a thoughtful and practical gesture that shows how much she truly cares. Shannon doesn't just provide information -- she provides confidence. As new parents, that's everything. We felt supported, knowledgeable, and empowered every step of the way. We can't recommend her highly enough. If you're considering working with Shannon, you will not regret it.

The womb room is amazing!! They offer so many classes for before baby or after. I took advantage of…read morethe free virtual prenatal yoga classes, pregnancy support group and baby and me yoga. Yoga is so fun to connect with my baby and also other moms. Plus Amanda is a great instructor! Some of their other classes are on the pricey side is the only thing but it's such a great resource for moms! Also their location can be a bit tricky to find but the main door is off Keswick Rd (and is stroller friendly). Walk in past the dress shop and bare to the right. There's a big parking lot in the back.

This review is is for the doula services and support groups (becoming a mom and breastfeeding)…read more I like that the becoming a mom group has a rotation of doulas who lead the group each week. That way you end up inadvertently meeting the different doulas. We went with Cara. She has a ton of experience and super chill vibe. Our hospital was not allowing extra visitors due to COVID so we signed up for a virtual doula service. She met with us a few times before the birth to review questions, birth plan, and provide support. She was also available via email for random questions that came up in between. The day of my labor I reached out to her as needed and she guided me through some of the decisions we had to make. Her support made it so that I could better advocate for myself and my baby during my labor. She was 100% supportive of all my decisions and in the end I ended up having a beautiful and quick birth. I am so happy we got a doula and recommend it to anyone no matter what type of brith you are planning on having. I found the groups to be more helpful towards the beginning of my pregnancy, especially as it was a time that COVID was just ramping up. The only issue is that the people in group vary from week to week. I think it would be nice to be able to connect with the same group from week to week so there is some continuity.

I had a great experience with this agency. I used them for night nurse help when I had my second…read morebaby. Even though the baby arrived one month early, Gerri, the owner, was able to line up coverage for me. I used help most nights until my baby was four months. They got my little boy on a schedule and I was thrilled with just about every nurse they sent (only one was not a fit). They have some excellent people and Gerri is a pleasure to deal with. I will definitely use them if we go for #3!

From the owner: Mother & baby Matters is a highly specialized and comprehensive maternal-infant-family doula…read moreservice in the Washington DC Metro area designed to support mothers and their families during the wonderful but overwhelming time surrounding childbirth, or adoption of a newborn. The goal of our program is to assist the new mother and her partner in creating a personally fulfilling birth and postpartum experience. Motherly care and guidance are provided by a professional staff of doulas, (pronounced Doo-la) a Greek word for those who mother the mother. These doulas can be either labor support birth doulas or postpartum (after the birth) doulas.

We cannot say enough wonderful things about DCBD. This was my/our first pregnancy, and we truly…read morefelt supported every step of the way by their team. Especially in those last 1-2 months, we leaned so heavily on the birth doulas and they responded to all of our questions and concerns immediately. We learned the most about how to care for our daughter and what was happening in my body from DCBD. I went into labor and the birth experience feeling ready and excited, and that's because of the experience, information, and kindness that were shared with us ahead of time. The birth - nearly 4 months later, and we are still talking about Camille! We are going to remember her forever - she was such a wonderful presence during my entire labor and after, and we don't know what we would have done without her. She made sure my husband and I knew what was happening, she advocated for us, she ensured I was comfortable (well, as comfortable as you can be in labor), and she really rooted for us the whole time. I felt safe because she was with us. And Ella - we were shocked that someone who didn't *have* to be there, stayed for the entire labor, participated, and stayed after when we were transferred to the postpartum room! She will be (or already is) a phenomenal birth doula. We felt so lucky to have Camille and Ella. Post birth - Lolonyo came to our house the very first night we were back from the hospital, and what a gift she is. She taught us how to soothe a baby, how to change a diaper (I'm sure they showed us in the hospital... but I could not remember haha). We had her for several nights during those first 2 months and we were so, so grateful to wake up the next morning refreshed, rested, and with the knowledge that our daughter had been held in loving arms all night long. She was never judgmental and was always supportive as we navigated breastfeeding, safe cosleeping, and everything else. We also had Joanna for several daytime visits. She always made sure to check in on my mental and physical health, which was so appreciated, and she was so helpful. We always felt like we were able to reset a bit after her visits, because she'd leave behind clean bottles and pump parts and a rested (and sometimes still sleeping) baby, and we would have had time to ourselves to shower and get a little more organized. She made our chaotic lives feel lighter, and we loved her for that. As a DCBD member you'll also have the opportunity to be part of a postpartum circle of other parents going through what you did. Shaleen and Elizabeth gave us space to talk through birth and everything that comes after, while feeling supported and safe. I'm still friends with some of the parents from my circle. In closing - DCBD is worth every single penny. Thank you, from the bottom of our hearts!

Rebecca from DC Birth Doulas was absolutely incredible. From the moment we first connected, I…read moreimmediately felt comfortable with her and the entire team. She has such a warm, genuine presence that made it easy to ask questions and talk through everything honestly. She was always responsive and gave thoughtful, real answers that helped me feel informed and confident throughout the process. I was hoping for a VBAC, and with Rebecca's support we were able to have a successful one. She provided amazing support not only for me, but also for my husband. During labor she was calm, encouraging, and incredibly knowledgeable, helping us both feel grounded and supported every step of the way. Having Rebecca there made such a difference in our birth experience. I'm so grateful for her care and for the support of the entire DC Birth Doulas team. I would highly recommend them to anyone looking for a compassionate, knowledgeable, and truly supportive doula

This is my first time having a baby as well as having a doula. Elizabeth was great from the very…read morefirst time we spoke on the phone; she seemed very professional, authentic, and confident. When we met up with her, she definitely proved me right! She was all that and more. My experience with her during the 36hr labor was incredible. Even though it was a pretty intense experience without medication at first; she was there every second of the way and I knew she had my back no matter what. I will forever love this woman! Just when I felt like I wanted to give up; she was right there next to me holding my hand, giving me whatever I needed, cheering me on, putting wet towels on my forehead, reminding me & helping me to breath, keeping me focused, supporting me emotionally, mentally and physically in every way shape and form. And ultimately, as the outstanding coach that she is, we brought into this world the most precious gift my partner and I could ever have, our baby girl Audriana Rose. Thank you Elizabeth for your love, commitment, amazing support, and having my back all the way to the end.

If there is one thing I can say, hire Elizabeth. Honestly. Even if it isn't your first child, hire…read moreher. She's truly a blessing and I like to think, she became a friend. Honestly, I cannot describe how incredible and amazing Elizabeth is. My husband and I, being type A people, we needed support! Elizabeth was that support and more. She talked to me on the phone for a few hours a couple times, explained my really silly questions to me, and even made a couple made several hour house visits before the baby came. Once it was time for baby, Elizabeth was our superstar!! At first, my labor presented as awkward and advanced for the timing but, through the entire 26 hour labor process she was a gem! She kept me calm, kept my husband calm, helped me/us feel like I/we could do this. If it hadn't been for Elizabeth, her knowledge and skills, plus her ability to work with my midwife,I could have had an undesirable birthing/delivery experience. She visited us at the hospital afterwards and held our perfect little angel and even made a home visit the week after. Oh, we also did her birthing class which, helped us learn some things that we didn't know!

I had a wonderful experience with my daytime doula Iyonna and evening doula Stephenie. Both were…read morevery helpful and knowledgeable which is so important for expectant mothers who need extra help cause newborns require so much and new moms need the time off to relax or just do... anything else. It feels endless and overwhelming at times. And it was wonderful to have the extra pair of hands so that I could sleep at night and take care of errands, get out of the house, grab food, and visit my older daughter in daycare during the day.

We had a great experience! Very early in my pregnancy, I reached out to Nathalie for a doula and…read moregot a response right away. She was very informative and provided my husband and I with answers to all our questions. We were initially connected with a couple different doulas that would be available during my due date and had interviews with them -- we ended up hiring Hannah Wright. From the get-go, Hannah was amazing. She was exactly what we needed. She provided great advice throughout my pregnancy and she especially gave my husband a lot of confidence in being my support person by having her there during the actual labor and birth. She provided excellent support and kept me grounded during the entire process and immediately stepped in and started providing all the tips and tricks in her wheelhouse to help me cope during my fast and intense epidural-free birth. I would certainly recommend her to anyone else. As for the more administrative end of things, we also have no complaints. Communication was excellent, the contract process with was very clear and straightforward, and we found the doula rates very reasonable.

We were really excited to have Tara shoot our family after the arrival of our second child. We…read morefirst met Tara when she took our holiday photos at a mini shoot and we loved her images, especially how she had captured the spirit of our little boy. The images she got of our family we will treasure forever, once again she has captured a special time with her natural and fun photography - something that is only possible thanks to her calm personality and friendly approach.

My wife and I were blown away by Tara. We literally would not have had a natural birth without her…read more Tara was with us every step of the way and always made her self available. She made us feel like we were a part of her family and always went above and beyond our expectations. Before our special day, Tara provided us with key information to help guide us on the path of a successful birth. My wife and I read 20 plus books before and during our pregnancy. That knowledge did not compare to Tara's extensive knowledge about reproduction, the birthing process, positions, stretches and best practices. During our 24hr extended labor, Tara was by my side coaching my wife and me. She spoke up at very critical moments when my wife and I were at our wit's end encouraging us to keep going letting us know we were almost there when we wanted to quite. She negotiated our options with the doctor, directed the nurses and persuaded my wife to keep going. Tara was my guiding light as we coached my wife through the most magical experience of our life. Our beautiful baby girl is now six months old. She is healthy happy and cheerful. I feel like I owe Tara the world for successfully helping us bring this beautiful baby girl into our lives. I hope Tara is available when we have our next child. There is no person (other then my wife) that I would want by my side during this magical time in our life (sorry mom & dad). Thank you Tara, you were truly amazing! I hope many families get the opportunity to be with you during their special time. You are an amazing person, coach, teacher and fried.

We are incredibly grateful to have had Katie as our doula. She is professional, deeply experienced,…read morecompassionate, and exceptionally skilled at working with medical providers while always advocating for her clients. As someone of advanced maternal age with a pregnancy complicated by hypertension, I felt supported and informed every step of the way. Katie was a steady, reassuring presence throughout pregnancy, induction, and birth. She helped us navigate complex medical decisions with clarity and confidence, and her calm advocacy made a meaningful difference in our experience. We felt heard, respected, and empowered throughout the entire process. I cannot recommend her highly enough.

Katie is exceptional at her job, and an amazing human being. My wife and I were both very anxious…read moreeven before we were expecting for the first time. My wife needed someone who could instill calmness, provide information, and accommodate her preferences for labor. I needed someone who could help me be the involved partner i wanted to be through the childbirth process and after. That is why once we found out we were expecting we were looking for a doula to help us sort through the tons of information on preparing for childbirth, childbirth itself and the medical, personal, and other choices associated with it. Katie is an expert's expert, but is able to talk through different topics in a way that helped put us at ease. She's friendly and funny, which helps when she is walking through medical decisions, how to talk to doctors, how to talk to family, considerations and questions we have as first-time parents. She also makes herself available by phone and text when we have questions at random hours with baby. On top of all that, after our baby girl was born, she was able to follow up with us and help teach us a few tricks here and there as well as answer questions we had as things came up.

Had a wonderful experience with Becca/Rebekah. She provided us with an introduction to parenthood…read moreincluding diapering, sleep habits, and answered our million questions. We felt incredibly supported.

Having a baby is one of the most rewarding yet terrifying things you can experience in life. If…read moreyou're a parent you already know how the hospital just sends you on your way after a few days in recovery with no instruction manual or help desk number. Luckily my wife did some research and convinced me to hire doulas. We had the pleasure of working with Betsy and her team of doulas who consistently perform magic to soothe and care for our baby. Simultaneously, they teach us parenting techniques, act as our therapist, and most importantly allow us to catch up on sleep. They truly provide care to the whole family. It's also a lot better than having in laws come "help". I definitely recommend Metropolitan Doulas. It has 100% helped me enjoy being a new dad with their help to reduce the fear and anxiety of being a new parent.

Faith and the NOVA team are truly first rate…read more Expertise is on pace with any doc we spoke to. The guidance and peace of mind was priceless. We cannot recommend them enough. Easily the best money we've spent in regards to the birth process. Joslyn has been a huge help with the baby at night and treats him like her own. She has offered expertise and little hacks here and there that have made a huge difference for us in getting acclimated as new parents (hello pace feeding). we only wish there were more of her! We feel so blessed to have found NOVA and confidently recommend them to anyone, even though we would selfishly like it if we could keep them for ourselves. God Bless!

EDIT: This company would rather argue their justification…read morethan just make corrections. My review remains with one agreed correction: 8 night nannies were not hired, we started the process of hiring 8 that fell through at different points like dropping contact/no shows. As an SBO myself I would never provide a negative review unless absolutely warranted. I did see another review where a customer allegedly felt Faith made some between-the-lines implications for leaving a review and I see where they would think that as Faith reached out to me about this review in a very threatening manner, stating they are noting this record and it may violate Yelps content/ privacy standards and apparently has asked for its removal. Yikes! *END EDIT Absolutely avoid this business at all costs. They have you pay your entire contract upfront - which is almost unheard of. The rate is nonrefundable, even if they do not provide you services. I'm out over $2k because we cancelled our contract early after 8 no-show night nannies. 8 times their employee either didn't show up or cancelled hours before. The last night nanny that called out day of service even contacted us saying that if we get a refund, she doesn't get paid. The company lied and exaggerated issues for no shows to make it more justifiably (as seen in the text attached). The nanny called us night of the accident saying she was fine AND she was on a flight for a trip the next day. Faith called it a "near deadly accident". Disgusting business dealings. Not only are they lying, but also putting them in such a desperate situation where the nanny is forced to reach out to the customer and guilt us to not taking a refund (second pic). We've since found another company to work with and they have been amazing, reliable, and professional.