Ordered from this company online. Said it would take a few days to ship. it ended up taking weeks…read moreand I still haven't gotten tracking information. I asked if I could cancel my order, I was told no. I can't get tracking and I can't cancel it. Looking at reviews elsewhere I assume private equity bought this company and they now are closer to a scam than a real company. Really unfortunate. Highly recommend against ordering

The jewelry here is all made in the US and from recycled materials. While I do not particularly…read morecare for the aesthetics of their jewelry, it seems quite popular (when I went in, they were picked over from the holiday season and hadn't had a chance to restock yet). The bracelets average $30-40 each (but they have pieces that are in the $90-100 range). Most of the jewelry have certain 'themes' associated with them (eg. "positive energy", "love"). I was told that the 'gold' bracelets were made of brass and Russian gold plated. This lends a more vintage-y look to the gold which I thought was unique. The sales lady was extremely helpful and did not try to up-sell me on anything. She showed me all the pieces I wanted to take a closer look at and didn't show an iota of annoyance. I would come back to shop for those who enjoy the Alex and Ani style.

They sent me three "large" dog shirts that wouldn't fit a chihuahua. This company is just a scam…read moretrying to get your money for cheap products

The t shirt seems fine but I need a smaller size. The return/exchange process listed on the…read morewebsite does not inspire any confidence so I've reached out twice, as they specifically request that you do. No response. They advertise "no hassle returns", so far this has been a pretty annoying ...hassle. Update- I tried a third time to contact customer service and they responded saying they had shipped the smaller size. They also said I could donate the shirt that didn't fit rather than having to ship it back. This was nice as I believe I would have had to pay return shipping. I appreciated that compensation for the original difficulties.

The boxes arrived and so far, are great. They're opened & closed multiple times per day with no…read moremajor wear. I'm not sure if their website's been updated but their product works well.

this is a great company to work with i have been ordering medical supplies through them for the…read morepast 18 months and the customer services has been excellent i will be continueing to work with them and i suggest that if you are looking for medical supplies and first aid kits this is the first people i would call

Excellent service and selection. I've dealt with both John and Elizabeth and recommend JTH most…read morehighly.

JTH Agency has excellent customer service. One of the best that I have encountered in years. John…read moreand Elizabeth are very professional and addressed all my concerns. John is very knowledgeable and was very helpful in the process. I would , absolutely , do business with JTH Agency in the future and I would recommend them to family and friends. Thank You Elizabeth and John..

You can find good deals if you look. Know your prices before you go. Good variety of products.read more

Customer service. You need to make sure that your receipt is…read more100% correct b4 you leave the store. If you get home and realize they they rang something up twice when you go back they treat you like you are a criminal. Surveillance needs to be checked and if they cant access that they tell you that they will call you with their findings. 3-4 trips back to the store and when they realize that they were in the wrong they do not apologize or compensate you for your time or inconvenience. They were rude throughout the entire time to an 88 year old woman. It made me sick that someone would treat her that way. I used to like shopping at that store but I won't any more.

Coupons here just like next door, give em your address and get free lil items all year long. Great…read morefor stocking stuffers or thank you acknowledgements.

I love this store. I usually stock up on wallflower bulbs. I have a wallflower in every room of my…read morehouse. I enjoy the deals they have but sometimes I miss them and even my coupons expire. So it is all about timing with this store or any. The girls here always are approachable and sweet. They always have an answer too!

The customer service Aniaka provided was excellent. She was very attentive and friendly and…read moreinformative. The store has a very large selection of products. Good experience. Jean

They have the worst return policy ever; it is basically a NO RETURN policy. Besides only having 7…read moredays to return or exchange anything, the exceptions clause lists practically every piece of merchandise they sell. Verbatim on the receipt AFTER you buy it, the fine print exceptions are: "Wigs, Chemical, Liquid items, Hair products, Electrical appliances, Clothes, Jewelry, Ponytails, Hair pieces, Bun, Closure, Bang and ALL SALE ITEMS." Again, basically, every product in their store. Since it is printed at the bottom of the receipt which you receive AFTER the purchase, you are already stuck with the item by the time you read the return terms. Their return policy is not placed in a physically conspicuous location. It is not visible as you walk into the store, nor directly on the registers, nor on or near the shelves the non-returnable products are placed on. Their return policy is deceptively placed high, up over 10' on the INSIDE of the entrance, so it is not facing you as you walk in but BEHIND you and at a height most consumers would not naturally or intuitively look that high to notice. All the times I have been in the store, I have never noticed it until I had to deliberately look for it while filing a complaint. I attempted to return, with receipt, a completely UNOPENED, table-top, hooded hair dryer within the seven days. A young female salesclerk began processing the return when a male "manager/owner" stepped in and interrupted the transaction saying I could not return it because it is an electronic. I was not aware of the policy, then searched my receipt to see electron appliances listed at the bottom of the receipt; again, AFTER the fact. So basically, anything requiring a plug or battery cannot be returned. We argued back and forth but he wouldn't budge and had the air of I-have-the-upper-hand-and-already-have-your-money-so-I-don't-care-and-it-sucks-for-you. The young female sales clerk looked on helplessly. (An issue in itself.) Also, the product was NEVER in SEALED packaging to begin with when it was on the shelves. Something I did not think about until this confrontation. I bought it in good faith that it was new and unused, then brought it back exactly how I received it unopened and untouched. Since the packaging was not sealed or wrapped to begin with, it would make it impossible for a consumer to prove it had not been opened. I believe that is by design. The whole vibe of the interaction and transaction was scammy and negative on several levels. The operation is rigged in the store's favor and to the detriment of the customer. After mentioning this retail experience on social media, one friend told me she has returned a couple products to this specific store -- products on the exception list -- so obviously some sales clerks or managers are willing to use discretion and their "return policy" is subjective. I've never gotten a genuinely friendly vibe from the owners of this store even before my return incident. You are watched like a hawk in this store. They are strictly about making money off of the Black community but not respecting the community. Quite frankly, this No Return policy would never fly with a white customer base. I've also felt they only hired Black employees to have a chocolate face for selling product but as exemplified when attempting to return my purchase, those employees have no basic decision-making authority. One other iffy policy is that they are the only store in the entire plaza, which serves a predominantly Black customer base, that forces you to show ID when using a credit card-- even for small purchases. Little Caesar's, Dollar General, Subway, the sneaker store, game store, bowling alley, Rainbow, etc. don't do that. I'll never spend another dime at this store.