Great Lakes PT is phenomenal. I can't say enough about the treatment and care given by the PT staff…read morewith Mike, Suzanne, and Layla. This team work is brought together by a wonderful, caring receptionist, Crystal.

This office is not always the friendliest place to come to, especially when you are dealing with…read morepain. The wait times have been very long- sometimes up to an hour wait. And the front desk is not very friendly. The doctors seem to be offering only surgery as an option, which I guess is understandable as that is what they are trained to do. However, it would have been good to offer physical therapy as a way to possibly resolve my issues before just jumping to not one, but two surgeries, and then only to say that because of the surgeries my arthritis is now much much worse. Not happy with the outcome.

I had surgery on February 17th. I want to thank all the staff for their kind help and especially…read moreMichelle, who assisted me as I was coming out of the anesthesia. She was so helpful and took time as it did take me a while to wake up fully. She was wonderful!

The surgery center itself does a great job, but their billing department is terrible. They made me…read morepay up front for my surgery and the Explanation of Benefits came back at about half of what they made me pay. I have tried numerous times to contact their billing department for a refund, but they never answer the phone and don't return my voice mail.

he staff (Darlene at check-in and Kyle in physical therapy) come across as friendly and very…read morehelpful. They were very helpful in "working" with my schedule of availability, explained in detail what I was doing and what I would be doing and their goals for me. I would highly recommend them for the apparent quality of the operation and because it's locally owned and operated - you are supporting the local economy 100%. Update 8/28/2025. Had right shoulder collarbone surgery in the spring, and came here after I got out of the cast. Pretty happy. Staff Brenda, Dan, Barb are very professional and user-friendly. I have seen significant improvements in my right shoulder/arm, and I've lost some weight to boot (couldn't move around much with the cast on). Highly recommend. :)

VA won't ok my going there, but the once they did I got better care there then anyplace I've been.read more

Pulmonology Employee: *****Kalessha*****…read moreJust received a lecture and received a very unprofessional call from an unhinged employee she advised me I was sending too many messages on the app. I sent only two and then she proceeded to advise me I'm getting on her last nerves. Her name was Kalessha she works in pulmonology she was aggressive , rude and unhinged. She made me extremely uncomfortable I've never been spoken to that way by anyone at a doctors office. Her behavior was very alarming and violent. She also advised me that there was nothing wrong with me.

The place to go for rehab therapy. My mom was here for 2 weeks after a 3 week hospital stay. After…read morebeing admitted in heart failure. She had valve replacement surgery. It took a while to come out of it. Thankfully she was transferred here. She couldn't get up & walk on her own. The nurses & staff are amazing. Their PT department is amazing. The facility has many things to get them back to every day life. Ramps, a makeshift car, etc. Occupational therapy too. Attentive, caring people. After coming home, she is returning here for more therapy on the first floor for another month. She's doing great.

Eval went ok but it's literally like pulling teeth to get any progress notes, in writing, to assess…read morehow our son was doing before the 6 month mark, which is ridiculous and then they charge you $20 for it. After requesting it several times, we never received anything. We expect it to be DOCTORED. Even after my husband asked for it, we are still waiting. Everyone has a right to their own and their child's medical records and progress notes within a reasonable amount of time. It's been over 2 weeks and they haven't sent ANYTHING. The attendance policy is written about being in the lobby 5 minutes before the session ends or not accumulating 5 CX or no shows. There was ONE instance where I came in the lobby as soon as the session ended and one where I came in three minutes before his session was over because I was dealing with our infant in our vehicle. Neither count against CX/NS. Asked for that and they sent NOTHING and said it would be $20 too. Let me reiterate that I never left the parking lot and I parked directly in front of the door so they could see that I was still there. I have never been late and have had to PERSONALLY cancel ONCE on 06/02. All other cancellations or no-shows can't be attributed to me because I was not the one that called our child off. They claimed to not even have my number . I was then told that he was now on week to week and that I was banned from bringing him because I had a poor attendance track record. I asked how can I be when I just recently started bringing him and the only time that I had to personally call him off was when there was an unfortunate incident I was not able to bring him 06/02. They said they can do what they want and banning wasn't written in their policy. Any of the other call offs were when others were bringing him because I never called him off nor was I bringing him to these sessions. When pressed further, there was an attitude, they were recording phone calls, as of some sort of intimidation tactic, which all phone calls/interactions are audio/video recorded from our side anyway. Taylor ganged up on me and scolded me if I was a child. They told me that I had a poor track record of bringing him when I had just started bringing him recently since his sessions began back in February 2026. When pressed about being banned for "attendance track record" being in writing they said that it wasn't in writing and I said well how do you attribute absences to someone that you have never talked to until a couple of weeks ago. They had no answer and that's why I don't feel safe with our son being there. I asked to speak to the owner and of course she never called back and this has been two weeks ago. So, we will be effectively removing our son out of this "program" because they literally make up things as they go and you cannot discriminate against someone bringing a child to a session. There have been no threats or anything that would make the staff feel unsafe but it seems like people start throwing around inflammatory statements when you start asking them why they aren't doing their job. Asking for progress notes is customary and assists with continuity of care, it should be a way to access these without having to beg 2-3 times, get ignored, & not receiving anything in return. The behavior of Taylor and the "owner", Stephanie, is unprofessional. Welcome to the world of parents actually holding you accountable and asking for things they have access to by law. There has been no call from the owner, as promised by Taylor (and was recorded), no email of our son's session records ending the week of 06/01. We don't just want the EVAL FROM FEBRUARY. We need session notes that show what our insurance has been paying for and our insurance stated that they have ZERO idea of that you're talking about claiming "push back" so they won't pay. Our son had the flu and wanted us to bring him to 2 sessions to get everyone sick. They said, "So what?" Complaints have been filed against Crown Speech with licensing and other regulatory agencies. We have audio and video proof that proves no one was threatening and you admitting to making up discriminatory attendance rules as you go. UPDATE: Of course, calling my husband to "tattle tale" made this no better. You cannot fire my 3 year old when TODAY, 06/08, was his last session with your program. Again, you still kept him on as a client AFTER you degraded and spoke to me in a demeaning tone so the phone call to my husband a few minutes ago was for what? You weren't dealing with me, remember? I put your business conduct out there for other parents to see and now you're angry. Just send us his RECORDS and session notes and eliminate your discriminatory behavior and practices.

Our experience with Crown Therapy has been absolutely outstanding. Each and every therapist has…read morebeen wonderful in the care of our little one. Every session begins and ends with an explanation of goals and achievements as well as how we are going to attain those as we work together with the therapists. I cannot say enough dood things about Crown. Their attitude and pleasant disposition make each visit so enjoyable!!!

Brightstar care is overall the best home health company I worked for. The training was on point…read more They made sure we were ready for a client. They actually set us up right away with work after training was complete. The staff and the company is a five star!

I have written a favorable review before....but had to add this. If you have any issues, call, and…read morethey will bend over backward to take care of you. I'm so thankful for them, with a special blessing to Torry.

Everyone in the office is so kind and welcoming! I've been going at least once a week since a fall,…read moreand they truly do everything they can to help relieve my back pain. They take the time to listen, explain everything, and make sure I leave feeling better than when I came in. I highly recommend them to anyone looking for a chiropractor who genuinely cares about their patients!

They are very professional and skilled. My favorite aspect is their proximity to my home and the…read morefact that they can usually fit me in for a same day appointment when my back is calling for it.

Excellent therapists who provide top-notch exercise routines and rehabilitation. The staff truly…read morecare about patients and forge meaningful relationships with those who come in for therapy.

I went to Ivy in Crown Point after visiting another physical therapist with a bulging disc in my…read moreL5-S1. I visited with the first for 5 or 8 sessions but my condition worsen and they suggested that I do surgery. Ivy sent me to the emergency after the second visit because the therapist was pulling my leg to relieve my bulging disc that was causing severe pain. I could not cough without pain. This one charged me over one thousand dollars for two visits plus a consultation and it is still sending me a bill after over one year--that is, they did not bill me in a year but then in January 2021 billed me. Please avoid Ivy in Crown Point. My experience with them is awful!!! If you have a back problem like mine, I would recommend going to Dr. Artemio Del Real at Back & Joint Rehab Center. Dr. Artemio treated me for a year. I am fully functional now!!! My experience with the other two physical therapists revealed they have NO idea how to treat bulging disc (L5-S1).