My visit with Dr. Timothy Kisner was on 11/20. My appointment was at 545 pm and I wasn't taken back…read moreuntil 615. I didn't mind the wait at all. I asked Dr. Kisner how his day is going as he led me to the evaluation room- he said "ehh I'm here" this set the tone for the remainder of my 45 minute visit where he sat and asked me questions about my back pain, asking me when I experience pain, if I can bend down, what have I done to help, etc. 35 minutes of my appt were spent talking and going over health history /condition. 5 minutes was spent going over 3/7 exercises that he provided me with on a piece of paper. The remainder of the visit he continued typing out my post visit documentation & then reviewed once printed. I was charged $1,127.00 for a 45 minute appointment. 97110 cpt code was charged 3 units total cost $708.00 This code means 15 minutes exercises x 3 were completed. This is completely false the entire visit was 45 minutes! I have never disputed a medical charge but this is outrageous. The cpt code 97110 has a CMS requirement to perform the exercise for at least 8 minutes in order to charge 1 unit. We didn't even spend a total of 8 minutes doing all three of the exercises. I understand this is a specialty visit, however- to be charged so much for something that literally did not happen is absolutely fraudulent and sad. As a patient who is looking for help- you'd expect at least honesty from your provider. I have been to physical therapists in the past and I have never been charged this much - not even a fraction and those sessions were spent actually doing exercises with my PT assisting and monitoring. I was under the assumption Northwestern was top quality and will provide the best care- I was completely mistaken.

Have been to pt places before but this one is as bad as Del Nor's…read morebad reputation. Office smelled bad, therapists never on time, staff not friendly. The therapist I had was too busy chatting and not paying attention to what I was doing and also farted multiple times during my session. I also observed that they do not clean between patients. just disgusting and unprofessional!

Needed some attention on my hip and have been getting excellent care from Taylor. The energy and…read morepositivity given by Taylor and the rest of the staff is fantastic.

I have nothing but good things to say about Ivy Rehab in Geneva. I worked with Virak to recover…read morefrom a knee injury and he was very knowledgeable and invested in helping me get better. The atmosphere is wonderful and welcoming and I sincerely enjoyed going to my appointments. I have family members who also went to Ivy Rehab and they felt the same. Highly recommend visiting them if you are in need of PT!

My in home therapist was great! Her name is Anna Strazzante. Anna was super detail oriented. I felt…read morelike she really was in the right career. She was very concerned with my progress. She is a very good communicator and really helped me through a tough rehab. I would definitely recommend Anna to anyone.

Great staff! Made rehabbing fun! Very knowledgeable, experienced and detail oriented therapists…read more Good daily conversations and helpful, positive motivation, certainly brightened my mood while recovering from shoulder surgery. Thanks again!

Having a great experience with my physical therapist. Very comfortable there. They are very…read moreknowledgeable and know what they are doing to help relieve pain.

Five stars are not enough for the quality of the care which one receives as a client at Fox Valley…read morePhysical Therapy and Wellness. I found Chris Kelly when he and Mary first opened Fox Valley P.T. and Wellness when my husband required specialized Physical Therapy after spinal surgery and months at Marionjoy and the treatment from Chris was exceptional! For myself, I have received P.T. from Chris following 2 knee replacements.. both knees are still strong after ten years. in the interim I have returned for P.T. for shoulder , back and balance issues which have been resolved each time under Chris' personalized therapy and home exercise plan. All the personal are friendly,the facilities are immaculate and parking is convenient. Chris is knowledgeable,respectful and patient. Chris and Mary have created an exceptional environment.

The waiter is so professional. The food is delicious and reasonably priced. You have to have the…read morecomplimentary knots

Great place they treat you like a king, Dr. Nick and the…read moreteam make sure your pain goes away.

The bedside manner of both Joe and Mary at Doctors of Physical Therapy is impeccable. I went in…read morewith a shoulder injury that prevented me from playing tennis and doing everyday routine movements. Within 3 months of consistent rehab, communication, exercise, and dry needling, I am back on the tennis courts and continuing to live my life as I did prior to injury. They were very attentive and listened throughout the entire process. As I went in for my weekly PT, Joe would assess my progress and would address both gains and losses from the week. We would proceed from there...communication was key! There was always a plan. Mary helped me with dry needling and while it was uncomfortable for a couple of the sessions, it was truly beneficial overall. I would definitely have dry needling done again if I had a flair up. I am a fan and advocate for dry needling! I highly recommend Joe and Mary at Doctors of Physical Therapy.

Love DPT in Geneva / West St. Charles, but hate Goodle Review. System does not work and takes WAY…read moreTOO LONG TO SIGN IN. All that said, Allison and Charlie are the best - fixed my hip and shoulder. HIGHLY RECCOMEND Both of them. Office staff is very friendly and competent and efficient.

Great place for improving your balance. I did not have a good experience. I went there with the…read moreassurance that they would be able to improve my dizziness due to inner ear crystals. After many weeks and money, my dizziness hasn't improved at all. Through the process, I was assured by Dr.Ru that she was 100% positive that she could fix my dizziness. I wouldn't advise going if you have dizziness due to ear crystals.

From the owner: Unlike other therapy clinics, you will receive a specific program designed uniquely for you. NO…read more'one program fits all' here. There is NO other you! FYZICAL Geneva is unlike any therapy clinic you've been to before. At FYZICAL Geneva, our highly skilled, compassionate team of physical therapists are 100% focused on achieving optimal health and wellness for you so you can get back to living the life you enjoy. Accepting new patients, Next Day appointments, All major insurances accepted, No prescription required for most insurances.

This is a great facility with very kind and knowledgeable therapists. They are very flexible and…read moreaccommodating and the space is always clean and well lit.

Dr Hart and his whole staff are great!! I went in with a lot of back pain and now I feel great!!…read moreThey listen to the issues and treat to get the most out of each appointment. I recommend them to anyone who will listen!!

Dr. Hart was very kind, welcoming and even a little humorous! He doesn't make me feel rushed and…read morehe's very receptive to my questions with honest answers. His administrative assistant was really welcoming and sweet too!

I have been a resident of the Grove for almost two years.Since I…read moremoved here,the service has gone downhill.The food is substandard sometimes serving a slice of cold cuts on two slices of white bread and calling that a dinner.The kitchen staff is inept. The Grove has a few good nurses but don't employ enough making them bring in agency (temps)nurses to fill out the staff.The full time CNAs are good but they depend on temps on evenings and the weekends.These temps are usually ill mannered and just plain lazy.

This place was an absolute nightmare! It was like Hell on Earth. I was there with a broken leg and…read moreligament damage to my knee a year ago. I couldn't walk or put weight on my leg. They didn't know how to treat my leg. I hade careless nurses, abusive staff I saw treating older patients bad. My staff I had was bruta. At times I'd wait an hour just to get help up to use the bathroom. The food was disgusting. I ate take out all the time I had brought in for me. it was always freezing cold, There were a few Nurses, CNA's and PT that should have been fired. I don't recommend this place to anyone. Long or short term care.