Had a great experience here, Julio is the man!! Don't know why a bad review was left here recently,…read morethis place is great and has super friendly staff. They helped explain what was happening with my car and what potential solutions would be. They also gave me recommendations on local mechanics which was super helpful. Friendly and thoughtful staff, I would recommend going here.

Oddly aggressive/tense/oddball guy manager (about mid-40s, average height, brown hair) who gets all…read morejacked up over absolutely nothing. I went in to grab a couple of things recently and had to use the restroom so I approached the front desk and asked the manager (seemingly a new guy - I hadn't seen him in the 15+ years I had been going there) for the key - I figured the door was locked given that every time I had used that restroom in the past - only while waiting for VIP to change my tires over the years (next door / they use the same restroom) - VIP had given me a key. Coolio-In-His-Own-Mind Manager bro then essentially laughs at me and tells me that the restroom is open and goes down a rabbit hole about it never having needed a key for the supposed 15+ years he's been there. An O'Reilly store manager trying to start an argument with a customer over whether or not a restroom has ever required a key and getting all excited because he was "right"?? O. . .kay? Second odd interaction with the same Faux Coolio Manager happened when I went in a few weeks later with some old antifreeze and asked a younger guy who was apparently relatively new on the job if I could recycle it there - I wasn't sure, thus my question. The new guy says "yes" and starts to take my container to the fluid recycling room in the back and Desperately-in-Need-of-an-Enema Manager guy runs over and has a meltdown / flips out on the poor guy and, by association, me, saying that they don't recycle anti-freeze. "Nope! No way! Never!" It's a simple mistake, you clown. Get a life. Now I just avoid the place / head to AutoZone down the street or to NAPA in Waltham, where I know I won't be yelled at by a random guy on a power trip over restroom keys, fluid recycling, or otherwise.

5 stars for a battery place…read more Changed the battery for car keyless entry. $8 in and out super quick and friendly. It is a bit tricky to find the store it's off on the left hand side away from the other stores.

Very helpful!! Even offered to check car battery. Great service. Cannot ask for kinder courteous…read moreanswers.

Josh and Co. Help me to diagnose not just one defective phone I got online, but also diagnose the…read morereplacement that an eBay company (from 641 OLD WILLETS PATH HAUPPAUGE, NY) tried to scam me with. Batteries Plus is helpful and has integrity. This is rare!

Too busy to deal with customers. Wasted 3 hours to find the batteries I eventually ordered because…read moreI was put on forever hold twice weren't even available. No one sent anything, called, emailed. Great service

Great service! Great people but don't bring your Audi or your BMW there to be programmed. I don't…read morebelieve they know how.to do it. I paid to have two vehicles done to Audis. Found out they were not programmed. I had to purchase software for $90 and do it myself.

Do not go, unless you want to get hustled, I went in for a battery he told me he didn't have the…read moretype of battery that it was a premium battery then he tried to tell me I needed some sort of switch that goes along with the battery and when I told him that I did not want to replace what he was telling me he told me he did not have the battery, it was a pure hustle job, stay away. I will never go back, these days it seems as though everybody is trying to nickel and dime you.

Great in-store availability of their featured, Duracell-branded batteries…read more Had bought one via online process prior only to discover that (many) local auto repair shops decline to install customer-supplied parts. Went back to B+ next day with my AAA jump-started car (AAA also declined to install purchased battery pushing their generic brand - and in fact this failed battery was their - wrongly selected - non-AGM type model only 4-yrs old). The B+ team there did a great job installing on the spot not only the main start-up battery but also an auxiliary battery, which also turned out to be dead, too as. Excellent, friendly service and great that all needed parts were in stock, for our rarer Mercedes model.

I went to the Batteries Plus Woburn location to purchase a portable power station I saw advertised…read moreon the web. As soon as I went in a very helpful sales associate put me right in front of the item I was looking for. I purchased the item and that same sales associate carried it outside and put it in my vehicle. Most excellent customer service - A rarity in this day and age! Thank you BP, I shall be back!

It pains me to write a bad review for a small independent business, but this was a terrible…read moreexperience. As one of the few approved stores within my vicinity that handles Xfinity Mobile Assurant claims, I brought in my phone to get my cracked screen replaced. It was working perfectly fine, but since there is no deductible, I figured why not? I'm paying for the service. I filed the claim and then the day of the repair he called me to tell me that he doesn't have the screen because my Galaxy S22 is white and he would need to get it from another store because the insurance company wouldn't let him use a non white screen. He said he would call me back when he got the part. I said fine, even though I thought it was weird because all the phone screens regardless of phone color have a black bezel. I looked it up on Amazon and there doesn't seem to be any differentiation in color for screen replacement. After not hearing back for a couple of weeks I call back, he said he still doesn't have it but he said that Assurant must've updated the part numbers since then, because now he can use the part he already has. Great. Met Brian, the store owner, very nice guy and left my phone with him. He calls me back a couple of hours later saying that due to some logic board issue the phone won't work anymore. He said it was probably due to some system or firmware update, but no screen is going to work with this phone anymore. There was nothing he could do for me except give me back my now completely useless phone. I contact Assurant and now they say I have to pay a $99 deductible to replace my phone because the shop had stated there was additional damage to the phone and my repair was rejected. Complete BS, because my phone had been working completely perfectly until I took it in for a screen replacement. I've now had to go a week without a phone and lost all my pictures, texts and everything else on my phone. I've been on the phone with Assurant for hours and they say they just have to take the shop owners word that there was other damage to the phone that was beyond his control. Personally, I'm pretty certain he doesn't know how to fix my phone and accidentally broke a connection on the phone, but is not taking responsibility for it. I learned the hard way, that when you get your phone screen repaired via insurance (ironically which is meant to avoid risk), the customer assumes all the risk and if the store breaks your phone, that's on you. I get the pleasure to pay $99 for this valuable lesson. Learn from me...if you have a cracked screen, run from this repair shop and run from Assurant. A scam all around.

iPhone issue? Cone here, fast and responsive help in these modern times. iPhone cleaned, lint…read moreout. Phone is charging and help on a Sunday. Life is great, thanks again guys!

batteries plus salem nh no good and crap warranty…read more i bought 2 vatteries at batteries plus in salem nh and payed a $189 a battery and need 2 for my diesel truck. these didnt even last 2 1/2 years and there junk. id rather buy at walmart for 1/2 the price at $100 with a 3 year warranty screw you batteries plus salem nh

Had the watch battery I needed after visiting a watch repair shop in the mall. I should have gone…read morehere first. They popped the thing in there for me and everything.

Great customer service with very knowledgeable staff…read more I had no clue how to find my vehicles proper tail light. The staff walked me thru everything so in the future I'll be better equipped to care for my car.

Although they couldn't help me they were beyond helpful! I went there because my son's headlights…read moreblew. The gentleman who assisted me went out to the car and checked the fuse which was fine. He looked up the bulb I needed and informed me that they do install bulbs but not HID bulbs. I was impressed by the amount of time he spent helping us. He even called their sister store to see if they'd install it but they couldn't. I bought the bulbs on Amazon for a much better price and now have to go to my mechanic.

Went to pick up a new battery I ordered for my car and they offered to install it right there with…read moreno appointment. 15 minutes later I drove out of there. I will never go anywhere else for my car batteries or light bulb needs. I couldn't be happier. Al W.

Brought in my Dept 56 retired Snowglows and they got them working again with a battery issue. The…read moreentire staff was excellent & helpful