I had the most wonderful customer service experience with customer service representative Ms. Thornton today! She fixed an issue that none of your representatives could clearly explain to me over the course of 4 months! While i wanted to speak with a supervisor, she tried to get one but none were coming to pick up the call so she didnt want to keep me waiting and she was patient and heard me out. She didn't interupt or sigh heavily over the phone making me feel unheard. Then she clearly communicated what was the issue that I was told incorrectly by other representatives and she resolved it! Just like that ! WoW! What a relief! Please give Ms. Thornton her flowers, and possibly promote her to a supervisor role if she wants it! Since you clearly do have a shortage of supervisors. She is great! Thank you very much. read more

Through the roof charges and when the electric goes out the workers sit in their trucks for hours on end and getting nothing done! Going on 2 days without electricity is unacceptable in every aspect!! Food in refrigerator is spoiled costing even more money on top of everything else! They need investigated, from billing to service! read more

Worst company ever. Could care less about customers. Issued large refund check because of overpayments to deceased individual because was main account holder and refused to reissue to joint account holder, even with death certificates and will stating all goes to her. Then, insisted that another small bill for like 40d solely under the name of individual who died years ago be paid, even though there had already been overpayments of approximately a thousand dollars that could not be reclaimed due to refund only being accessible by long deceased. Won't work with customers and generally care less. A few good customer service reps, but most care less about their jobs and are rude and terse over the phone. Go with an alternative energy company. There are some out there. Stop giving this corrupt "business" your money. read more

I called to inquire about my recent bill that was double what it was the month before. There have been no changes in the way I operate the house, I understand the weather may have been colder resulting in the heater running more, and at the same time I do have solar panels. The biggest issue I was concerned about with the bill was the $417.40 of delivery fees. I'm not even complaining about the amount of actual electricity used because there is no way for a consumer to effectively monitor that. When I asked about why the delivery fee was so high the answer, I got was it is based on usage. The more electricity you use the higher the delivery fee. So essentially, I am being charge twice for the amount of electricity I use which sounds like a scam, and double dipping. When explaining this the representative (I do not blame her as she was very polite and just doing her job) wasn't able to offer an answer disproving my claims. I understand a fee has to be charged to maintain the lines, pay employees, and operate the facilities that produce the electricity. I strongly disagree that I should essentially be charged twice for the amount of electricity used. There is no one physically delivering electricity to my door. read more

They are terrible and over priced. They are the only company in nj not lowering their prices. Their customer service is garbage. They have a monopoly so customers dont have a choice. They often double or over bill me and refuse to give the money back saying it will be applied to my next bill. Bunch of thieves read more

You are an absolute shitstain of a company. This isn't about your employees, by the way. They're doing they're best. Whoever has their head up their ass while failing to run this company clearly has no clue how to run a fucking service because your service is shit both shit and expensive at the same time. You gouge us for money enough to employ people in your call center instead of that garbage so that fails to help. Then again you gouge us enough to actually contribute to our towns if you weren't so fucking useless. Fuck you. read more

New Meters; 4x the normal amount + estimated bills for several months following in 2024 The title states it all. Called them ultiple times as I had estimated bills 4x the normal amount after they installed their meters. One month nobody was home for 10 days. They stated that a credit would be provided in the next coming bills. That never happened and here we are a year later and with the price increase of 17-20% along with me adding additional devices that used energy, I noticed I am 60% lower energy usage. It was a way to ensure more money for AC last year. Truly despicable business practices. I know I was not the only one experiencing this and now I can say with certainty given the new bill a year later I was overcharged. read more

Absolute garbage. For starters, the bills are astronomically high. Secondly, I've had my bills on autopay, and they never take out. So when I try to pay it online, the app nor does the website ever work. So I end up having to call every time to try and pay it. Every aspect of this service is absolutely horrible. read more

My mom's power has been out for over a week, it's the middle of February and one of the coldest weekends in NJ just passed. Mind you my little sister lives there and my mom has dogs. They told her they took off the power because it was unsafe - mind you they came out and checked the power box weeks before and never said anything to my mom. So I had to pay over 9 grand to get an electrician to fix this on the spot, since I can't have my mom freezing to death. They came out rewired it and the inspector even made it a point to come out, the only thing needed was AC electric to do their job and rewire their part of this back to the grid and turn on the electric. They told my mom they would be out Thursday. It's now Friday and they did not show up, saying they are coming Monday now. These people have no humanity and don't care for your families. Lucky enough I can just keep scraping by and get multiple generators running at her house and turn on the stoves to keep the house warm till then. Place deserves zero stars and I hope that the state looks into this company. - I already put this on google, because they deserve this mind you this is my second ever review I have done for anything in my life read more

One of the worst electric companies I've dealt with. PSE&G is better. I've never gone thru so many outages. My ring alarm lets me know when there is an outage. I have to constantly reset my clocks. I can't wait to move. read more

I recently called them to assist with an issue of local power outages noted within my home thanks to using State Farm's Ting monitoring system. I thought I might need to wait a while. Even so, I had time to check their website and true to what it noted, the wait time between 11:00 AM - whatever early afternoon being shorter than the rest of their availability was spot on. I waited no more than eight minutes. The customer relation management system lets you know how much will be your wait time. Provides an opportunity to let them call you back without loosing your place in line. I chose to stay on speaker. The gentleman who assisted was able to verify there had been no power outages from the AC electric side for my area in the week where my Ting system was noting the power restores. He did concur I should follow up with an electrician. But that they do not provide a service to assist with identifying one. Since they changed my meter, my last bill was lower. We shall see if compared to this time last year over the next month that lower trend continues. Customer service wise - I'm content. Autopay billing - I'm content. Reliability of service from them - I'm content. He took the time to verify my info was correct. And updated the system so that the issue I had when I first tried to log in via the website and via phone would no longer be an issue. I'm grateful he took the extra step to do this as it will shorten my access to the help line in the future. read more

The worst company on the planet. They Make false accusations, charge hard working people 12,000 $ for the companies mistake. You can call 30 times, talk to 30 different people. 29 are down right ignorant, and they all give different answers to a problem they can't understand. No way to actually talk to someone who knows anything about anything. And threaten to shut you off if you don't pay a fee they gave you out of nowhere with no proof and no way to defend yourself. Just thugs with a lot of money. read more

They dug in my front yard and broke my walkway and mashed lone to repair electric line on April 24th .I called and complain six times. But they aren't response. I call on April 27th . At that time he told me in 72 hours they repair it . But no body. Please come and repair it as early as possible. 106 Marin Dr. Absecon NJ 08201 read more

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When my electric bill more then doubled (I'm not alone in this) in a month and customer services tell you to deal with it. I know rates went up and it's been hot but 125% hike is a bit shady. read more

We recently purchased a new home after having two previous stellar payment accounts with A/C Electric. Apparently, they did not do their job to secure payment due from the previous owner who owed them megabucks. It has been an absolute nightmare to get the account in our name. We have to prove we are not connected to her by providing a bunch of our personal data. Absurd!! Do your own job!! Terrible company. read more

I also was over charged on my bill. As soon as my solar panels were installed, but not connected to ACE yet----which was told it takes 2 months, that's when the bills were doubled, then tripled. To top it off I hadn't occupied to home during the time I was overcharged. read more

can i give a negative stars here- how can a company like this operate. there is zero oversight- pathetic customer service. questions met with wasted time on the phone. Leave the customer holding the bag. just pay the rediculous outragous bill. I mean in my case did they plug me into the space station or some shit. i cannot get a fair answer and there is no accountability its insanity i have to laugh. I mean i use like no electricity never even turning my AC below 80. how does my bill come in at 400 dollar on a one bed apartment. read more

2022, my power goes out several times a week, for no reason, and after multiple calls and complaints they don't care, they can't / won't fix it. What a bunch of scum read more

Same experience. I am literally paying twice what I should be it seems, which may just be the electric company's way of billing. Since they are such a scam, I am getting solar. I needed to give them about $550 in escrow to turn on my service, which was ridiculous - it was about $200 in Central NJ. My first full month of electric was $350, and for the first three months, my bill was over $1000. The best part is that no one lives there yet. I don't even care if my solar doesn't save me money since it prevents my money from going to these criminals - at least I get a choice about that. read more

ACE is not an ace at all. They are complete garbage. Every billing cycle (which is every month) I have to call because there was another problem... like them not reading my meter or them estimating on my bill when they actually did read my meter or when I get two bills in my email one day apart each for a different amount but for the same month. Seriously though, you may think I'm over exaggerating but I'm not. It all started when we moved in and we had the "beware of dogs" sign on the fence so they started estimating our bills even though we were calling in our readings every month (which was suggested and OKed by a service rep over the telephone when we started up service). This went on for 3 months before I caught it and when I did I had to call and prove to them they were wrong and they "didn't know why" my readings weren't being recorded. So they credited us money from their over charging due to their estimations and that lasted us like a month and then all of the sudden we started getting hit with HUGE bills. I'm talking $190 over what we had been paying per month but we changed NOTHING that was going on at our house. We were actually on vacation for one of the weeks and left the house with no lights on or anything and it was still MORE! So we called them, again, and the not-so-customer-friendly service rep. told us that the bill was based off of our reading and there was nothing she could do. So by some turn of events, our bill increased close to 200 freaking dollars when we used LESS gas and electric. There's just no way that is humanly possible. It's safe to say that I am going to be a very happy camper when our lease is up in this house and we can move to an area where service is provided by some other provider. Now I'll just have to wait and see if they give me my $120 deposit back once we do leave. OH WAIT, did I mention that they have NO stores where you can go and speak to someone in person about your problems?! Because, being new to New Jersey, I went into one of their payment stores to speak with a manager about one of the MANY payment and billing issues I was having and they said that the stores are strictly for payments and all inquiries for everything else must be made over the phone, and there was "no manager there". BullSh*t! If you're going to cause me SO MANY problems, you better be able to confront me face to face about it. ... End rant. P.S.: did I mention that I hate Atlantic City Electric? Also, accepts credit and debit cards with a FEE... which is a joke. read more

Unfortunately, I've had the same experience as reviewer Reese O. with Atlantic City Electric. I will be writing to management to share that story with the hopes they will do the right thing and refund the hundreds in overdrawn account fees I received when they erroneously withdrew over $960.00 in one withdrawal without my consent from my checking account (although I had discontinued auto pay weeks earlier) and did so after I made two payments in less than two weeks of over $300.00. I have been asking them to replace or check my meter for the two years since I purchased my home (they haven't/won't) because of a bill that is not in line with my home size and usage. My previous home of 12 years was bigger and I always had the lowest usage compared to my neighbors in my neighborhood. AC Electric told me that I had to do a meter check and I was also told I could call the Board of Public Utilities if I felt my meter reading was erroneous or if my meter wasn't working, which I did and received no help there either. I am looking for an alternative after 17 years of being a customer. read more

i would give a minus if possible. this truly is the worse company i have ever had to deal with. the customer service personnel are nice and as helpful as they can be, its trying to open or get into an account. The security ?s are way overboard. I told them i could get through to the president easier. a sedative and blood pressure pill is needed prior to attempting to deal with this company, {not joking}. read more