I called for shades and Joe came out the next day . He was professional and helpful and guided me…read moreto finding best options for our project . I can't say enough about how helpful and accommodating he was. He even drove to Upstate NY to pick up the shades so we have in time for the holidays . He had to come out multiple times to measure and install and it was always On my schedule and he was never late ever ! the shades look great , work great and was the best value of the 3 companies I called. My only complaint is that I should've gone with all the electric shades !

Simply the best in Connecticut!!…read more Ask for Alana or Joe.

What a great hardware store. As soon as you walk in, someone greets you . I ask the person about a…read moreitem that I needed and he took me to the item and helped me pick it out. The place had numerous employees around the store to assist you on your needs. At check out, as soon as a few people were in line, a second clerk start ringing out customers. The exceptional customer service I received was not just a one shot deal. I had to return later to get something else and I received the same service. There is plenty of off street parking and the store is well stocked with hardware items. The displays were nicely done. I thought the prices were reasonable.

My mother has been a loyal customer of Stewart's Ace Hardware in Clinton for over 7 years. She…read morerecently purchased a $900 Weber natural gas grill (Spirit S-425), believing it was fully stainless steel like her previous Genesis model. There was no floor model to inspect, and she trusted the store's description and history. When the grill arrived, it had only stainless trim, no wheels, and was clearly not the heavy-duty model she expected. She declined delivery politely and even offered to pay the price difference or use gift cards to upgrade to the better model. They refused. Instead of working with her, they issued a refund--and then left her a voicemail telling her never to shop there again. Their own voicemail admitted it was a "snafu" and they "don't normally sell natural gas grills," but punished her for not accepting a downgrade. This wasn't about being difficult. It was about being fair. After over 7 years of loyalty, this was their response. If this is how they treat long-time customers, I encourage others to think twice before shopping here.

Above and beyond! Thank you for helping pick out a wheelbarrow for me and your assistance with the…read moremulch! Much appreciated!

As others have mentioned, the new owners offer outstanding customer service. On my first visit, I…read morewas looking for a particular style of screw for casement windows. A very patient young man helped me with my $4 purchase. And recently, we were able to drop off an old door and to have the screen replaced. They even asked us to bring in the paint and they painted the entire door. Excellent. Highly recommend.

Great local hardware store in Old Saybrook! Everytime I go in there, the staff is incredibly…read morehelpful! I can be describing a tool/part that I need and before I can even finish, Brian knows exactly what I'm talking about and where to look for it! A great staple in the community!

I needed a key made for my Toyota and Saybrook Hardware did a great job making it. Owen, Brian,…read moreCharlie, Mark, and Jessica made the experience wonderful and painless. They worked with me on scheduling. They happily answered all my questions. I highly recommend them if you need a car key made. Janice P (and Marialina D)

I brought in a tile from our optimism pink 1950s bathroom. The owner somehow chose a shade of paint…read morethat matches. Very very difficult to do an exact color match on a flat paint versus a glassy tile. Excellent! One time I had a color Mis-mix and they corrected it immediately. Great customer service! I love being able to support a small local business instead of Corporations.

Over and over again I have tried to do business here. No more. Staff is not helpful nor friendly…read more Prices change constantly and are very high. Attitude in the store is that they are the only game in town and customers have no other choice. We do.

I recently worked with David Hecht Kitchens on my kitchen remodel project, and the experience was…read moreexceptional.  The staff members at DHK have an eye for truly re-imagining an existing space, which was evident from our initial conversations about my kitchen.  The final design for my kitchen was way beyond anything I could have imagined on my own, and the staff worked closely with me to ensure all of my (many!) questions were answered during this process. During installation, the DHK team kept me informed about what was going on and took care of coordinating everything from lighting and plumbing to flooring and appliances!  My DHK cabinet installer was great to work with, and he went above and beyond in ensuring everything was installed perfectly. The outcome of this project is a truly transformed kitchen/dining/downstairs space that I LOVE walking into (and cooking in!) every day.  The kitchen in my house is most definitely the heart of our home, and we are so thankful to David Hecht Kitchens for delivering us the best!  I would highly, highly recommend DHK to anyone who is looking to get an exceptional experience with a kitchen or bath remodel project!

Excellent small town hardware store that seems to have everything I always need. The employees are…read morealways helpful with finding things or making suggestions to better your project. The owners are also very friendly. Great place for when you are in a pinch, or when you don't want to drive 25 mins to Lowes for the exact same thing.

Saved my 4th of July. Not only did they have the grill I was looking for, but they set it up and…read moredelivered it on the same day. They have earned a customer for life. Can't say enough!

I was i need of a new door for our country estate. Every time I discussed my needs with an…read moreassociate at one of the big box stores I felt that they were all missing something. From my first phone call to this fine establishment to the sit down that we had with Tim the door and window man everything went smoothly and Tim got us set up with a fine product that will last a long time. We can't wait to come back and purchase a new patio door!!!!

Stay away at all costs! Just bought some lumber there and…read morejust about had to give the old man wearing shorts at the lumber desk a piece of my mind. First, for no reason he started ranting about hating anyone that wasn,t white like him and saying he hated all the foreigners coming ito CT and he was paying for them. Then I bought the lumber and realized I needed it cut to width. When I called the guy said they wouldn't cut it but he'd sell me a saw and thus get into my pocket a bit more. Hands down, save yourself a lot of grief and go to the Home Depot or Lowes where they don't judge you by the color of your skin. AVOID AT ALL COSTS! William Edgar Madison CT