Well, let's see. The only thing I can say is the cancellation process was better than I expected. Now, here's the bad: 1. Failed to collect rent after giving a tenant notice to move. The tenant said she'd pay "on the 20th" and her last day was the 6th of the next month. No rent collection - but they collected their fee! 2. The estimate to repair a property was over $6,000. It had estimates to replace ALL blinds when only 1 really required it. You can make money without lying about the repairs. 3. I thought the 1099 they sent for 2019 is inaccurate. It took a few tries to get a good explanation but they finally provided one. read more

This company should be called the Atlantic Crook Company, because that's what they are. This bunch of lazy low-lifes couldn't manage a trip to the toilet, let alone a property. Sadly, they still manage mine because I have heard about the lies they tell tenants when they get fired. I don't want the to steal my tenants back, as I've heard they do. It took us several months to even get our home listed with them. Sadly, we didn't take that as our warning. Then it took a couple of months to rent it out. Once we finally rented it, as agreed, they got the first month's rent. However, they gave us the security deposit (apparently), but the property manager, Trey, said that it was rent, not part of the deposit. Now, almost 2 years later, they want us to pay the deposit back to them, plus an additional $350 in rental fees that were apparently refunded to us accidentally, again, 2 years ago. Here's the funny thing, I keep up with EVERYTHING! There has never been $350 refunded to us. Long story short... they want to meet in their office... I don't think they do. I've allowed them to deal with my wife so far, because I can be a real pain. Anyway: DO NOT EVER DEAL WITH THESE CROOKS. This is the worst company with the most moronic, useless and waste of life employees and management. UPDATE: We have been managing our own property for a while now and are finding out how little we got from Atlantic Property Management. These people belong in prison! Our tenants informed us that they never fixed the garbage disposal that they reported months before. I want to sue this bunch of crooks. If anyone else wants to join in to make this a class-action, then hit me up on Google+. read more

I'm glad you have chosen to reply to my Yelp post because my three prior emails have been ignored. I have a copy of the 3 applications that were submitted to me for my approval and none of them list a prior eviction. My property manager Ted Strane told me that Atlantic no longer had the tenant's application or credit report because there was a change of software. He couldn't even provide me with sufficient information for me to pursue her legally for unpaid rent. I am glad you have now located her records. read more

If I could give zero stars I would! This company mismanaged not one but TWO of my properties. As a busy homeowner/landlord, an astute property management company is key but this company did absolutely nothing but collect the rent. They also gouge prices on needed repairs and only provided services from their affiliated contractors. When asked for comparable quotes, I was met with silence and unanswered phone calls. On one occasion, I had to personally meet a contractor at one of my properties because they "didn't have a key". How is that possible when you are managing the home? Another time, they allowed my tenant to split up her deposit and it wasn't revealed to me until 6 months later that it hadn't been paid as agreed. I could go on and on about how ATLANTIC property management DID NOT manage my properties but this review would be pages long. I voiced my concerns with management several times over the course of year 2 of our relationship and finally terminated our management agreement last month. Coincidentally one of my tenants was scheduled to move out and I agreed to let them handle the move out process since they were still holding the security deposit. I was told by them that that would "legally protect me"... fast forward a few weeks later, I was informed by my former tenant that he was told he had 60 days to move out because I was moving back in. I never said that!! Ever. Apparently since they knew I was terminating our relationship Atlantic decided to take my tenant back. I plan on filing a complaint with the GA Real Estate Commission about the shady things they've done but thought I'd warn anyone considering using then to AVOID THEM like the plague. read more

We are property owners at Tarleton Oaks Condos. We have lived here for 8 years and not once have we needed assistance from Atlantic Property Management so I had no idea how they treated customers. During the last month I have needed to contact them. I left four voicemails and I sent three emails and I still have had no response. Today, empowered by my frustration, I drove to their office. The place is shut down,there was mail outside the door for them just sitting there . A cryptic note advised that they meet by appointment only. How is one to get an appointment when one cannot get hold of them or receive a response after so many attempts. They must work from home, which is well and good, but if that's the case they should respond to their customers. This is the worst HOA I've ever had to deal with. So I have a billing error on my statement, I have another situation that needs attention and getting in touch with anyone there is impossible. If it were possible to give them no stars at all that would be my choice. From the looks if it, I'm one of many with this realization about their lack of professionalism. read more

Applied for an apartment in Charleston during the first week of March through Waters at St. James. The application took two hours for my husband and I to finish, and we were told to bring both our deposit & pet deposit when we dropped off the application - which was $500. We are young and maybe dumb, and we figured this was how it went - first apartment together after college, etc. We were told it would be put through and we would hear back in 24-48 hours. A week later, we go in to check in on our application, because we had heard NOTHING from them. Absolutely nothing. We speak to a new girl who says no, the applications take 6-8 weeks to process, and furthermore there was an issue with how THEY had scanned my information in. Not anything I did - they had scanned it wrong. Also, all the apartments had been filled in the week since - even though they had told us they had SEVERAL open when we applied. We were stunned, caught off guard, and told her we'd be okay with getting put on a waitlist. We then went home, thought about it, and sent them an e-mail - basically stating hey, we're okay with being on a waitlist UNTIL we find somewhere else, but we weren't pleased with how we were treated and felt like we were kind of lied to. We wanted transparency. Nothing. Absolutely nothing. We e-mailed them March 16th. We heard NOTHING. I then e-mailed Atlantic Property Management to tell them what had occurred and we were very unhappy with the lack of response. That was on March 22nd. I then e-mailed them one more time this morning, 4/3, telling them we would be by this weekend to pick up our money, and if we were unable to, we'd continue upward through the company. Of course, now I receive a reply, stating it took them weeks for the screening company to get a clear scan of my card (that I had scanned in myself and re-sent within my first e-mail....) And if we wanted to wait until possibly the end of the YEAR, we could stay on the waitlist. Let me mention in THIS TIME, we were able to apply, get accepted, and pick a move-in date for a different apartment complex. Within a week of applying through them, my husband and I were approved, the application was far clearer, and we felt far less scammed through them. I will not know until we get our money back in the coming weeks if they will stay true to their word about them "rushing" it back, but regardless, I do NOT recommend this company or any of it's properties. They look nice, but the people are not. read more

It was important to me to inform others out there of my experience. There were few options for property managers at the time, so my wife and I chose this one to rent our house. I discovered that they were not using professional contractors to do work. They told the tenants that I was just an investor and did not want to spend $ on repairs. NOT TRUE! They withheld deposits from the last tenants for cleaning and maintenance that was never completed. I finally spoke to the Tenants and got their side of the story. I felt bad for hiring Atlantic Property to representing us. They also never return calls or respond to e-mails. read more

I am a property owner who was originally entrusted my home with MyHome Spot Property Management 2 years ago. A year into the lease, they were taken over by White Fence Property Management and subsequently bought out a few months ago by Atlantic Property Management. I was very happy with the service I received with the original management company, however I cannot say the same for the current management company. I am frustrated beyond belief with Atlantic, because every time I call, I get a different person or no one picks up the phone at all. My original property manager, Tiffany who was assigned to my home, no longer works with the company, and her back-up Emil has not returned my calls or emails. There is no continuity and I am completely unhappy with the lack of communication they have displayed since the change. I am still trying to contact them every way I can to get a hold of the keys. I may have to resort to doing a power of attorney with someone local to get things handled. Please do not entrust your property with this company unless you are prepared to be hands on with your own tenant. read more

I'm a landlord and have been using this company for 4 years, since they were originally MyHomeSpot.com. It's been awful the entire time. Often the tenant will make a service request in the morning but Atlantic Property Management won't get around to calling me for approval until that evening or even for a couple days. By then the tenant is pissed and I look like a slum lord. When I try to call them they don't answer their phone and they don't respond to emails. It takes days to get a simple question answered. After 4 years of renting at a house we're finally ready to sell and be done with being landlords. All week we've been trying to get a hold of Atlantic Property Management so they can tell the tenants. I've left many voicemails, emails, I've tried the web chat feature on their website and been promised an "immediate" call back. Now it's the last day to tell my tenant we won't renew the lease and still no one has even responded to a phone call or email. I can not wait to be done with this company. If only they would answer the phone. EDIT / UPDATE: 3.5 months later we were finally able to sell the house. The contract with Atlantic Property Management said I had to use them as a realtor and pay them 3% since I was selling to the tenant. However, since they wouldn't answer the phone I got my own realtor to talk to the tenant, get an appraisal done, and agree on a price. Atlanta Property Management still wouldn't answer the phone so I hired a personal assistant (FancyHands.com) for $75 a month just to call them over and over and leave messages to call me back. This took months and it was crazy because we were doing all this work and saying "look, we've set this all up, all you have to do is call us back and you get 3% of the sale price of the house" and they just couldn't be bothered. Things they continued to mess up during the sale: - They let the lease expire during the sale. They were supposed to extend it by a month and missed the deadline. - They lost the paperwork showing the tenant paid a security deposit. There was no proof this was ever paid. - They continued charging us their property management fee even after the house was sold. Now, I get that it's a different company that sold the house, but someone should have noticed that the tenant hadn't paid rent in 3 months before we called them to ask them to stop charging us. - They claimed they "forgot to charge their property management fee" for a period of several months during some period of the rental and we owed that now - They claimed they never charged us for some rental repair a long time ago and we owed that now read more

Do not rent from this company or trust your home with this company! They don't return phone calls once they have a lease. They don't communicate what is going on with the tenant. The not recommended reviews of at least 2 reviews is accurate. read more

Going to keep this short so I don't raise my blood pressure even more. The least professional, least helpful company in the customer service industry that I have dealt with. The lack of communication and lack of urgency is frustrating and when you are looking for a place to live in a new state, it's frustrating enough. I will let it go when I am sleeping in a bed, but for now I am PO'd UPDATE They are getting better. Communication skills and response times need improvement but I appreciate Lila reaching out to me to see what they could do to improve my experience with them. UPDATE Called on Monday asking for my mailbox number. Bianca said she would get back with me. Called back Friday at 1 pm, no one answered. Left a message, no call back. Not good. read more

DO NOT let these folks manage your rental property!!!!! I don't usually do reviews but I felt compelled to share the awful experience we had with this company. Here are just some of the issues that occurred during our two months of working with this company. 1. 1st Property manager never initially followed up (over 2 weeks of time lapsed) so no idea whether any showings or activity were happening on property?? 2. Lockbox was broken at property for few days so potential tenants could not view property 3. Initial property manager confused our property with another property and insisted that a chimney repair was scheduled when it wasn't..... 4. Supposed "Work orders" sat for weeks on simple repairs. Taking much longer then it should have to do repairs 5. Wrong application overview sent to us showing rent price would be $$2,100 when it was only $2,000 (so loss of $1,200 per year) 6. Wrong work order quote sent to us showing blinds that needed to be replaced (but NOT for our property) 7. No follow up was ever done once tenant agreed to lease with us. No reply to my email when I inquired therefore I also had to make a phone call to confirm the reservation fee had been paid and we actually had secured a tenant. 8. Senior prop manager that I was told had 30 years of experience could not do basic follow-up or replies to emails 9. Took a $500 NON-REFUNDABLE deposit from secured tenant and took our property off the market for over 30 days and on date of MOVE-IN the tenant decided not to rent house. Told us that we would have to return their $500--wait---What?????? Incredibly disappointing. read more

I normally do not write reviews for non-eatery companies on Yelp, but the overall customer service and communication has been so abysmal and disjointed that I felt obligated to share my experience with others as a warning. I began renting my house out through MyHomespot.com, which briefly became Whitefencepm.com, which then turned into Atlantic Property Management. The minimum service I needed from a property management company was sufficient up until Atlantic Property Management came into the picture. It has been a painful effort over the couple of months trying to rent the property to new tenants. Atlantic Properly Management communication and response time is simply awful. Numerous emails and voicemails are not returned promptly, and many not at all. The "owner portal" is poorly laid out, and I'm pretty sure that whatever I approve or deny in terms of work orders (along with the comments I provide) are either lost or ignored. The final frustration I'll share is that that any time (even during normal business hours) I call the office I am greeted by a recording that asks that I leave a message. I don't know if this company is just severely understaffed, poorly managed (ironically), incompetent, or a combination of the three, but the end result is a very frustrated client. read more

I am a R/E Broker who specializes in tenant representation, and I have had positive experiences with APM. They have a great team that responds to questions in a timely manner, and are very respectful to clients, as well as to other Agents. Stacy Johnston, in particular, has been a pleasure to work with, and has provided stellar service to me in numerous ways, which I greatly appreciate. read more

Stacy, Ted and the Atlantic Property Management Team have been an excellent group to work with through and through. Responsive and customer service friendly. read more

I rarely post reviews but I've been a home owner for years and new to the rental side. Darlene Moya at Atlantic property group went above and beyond to facilitate the rental process and educate me along the way. Can not say enough great things ! read more

This is the first negative review I have written on yelp and I hope it's the last. I am a patient man but this company is by far the worst Property Management company in Georgia. The staff is very unprofessional, the receptionist - Bianca (the company's PR rep) is great at telling you false information just to get you off the phone. When you call back you get an answering service. Don't bother leaving a message because they will never return your call. My phone calls went unanswered/unreturned for weeks. So much money lost and time wasted with this management company. read more

Atlantic Property Management - Atlantic Property Management's pick up truck. - Property Management Near Me - Alpharetta, Georgia

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This review is for Joe Mellon at Atlantic Property Management. Mr. Mellon was responded to my request extremely quickly and efficiently. I have been with this company for over 5 years and although I am not happy with the company as a whole and I believe if they hired people like him who do what they say and follow up promptly I and others might feel more comfortable trusting them with our property. I even have to say when I went through my old back emails to look for an APM persons email addresses I saw a few from Mr. Mellon which prompted me to write this review. I found that he had handled a few other matters just as professionally. Keep him! I don't write reviews unless I feel I can be sincere. read more

Ok so first of all their RUDE WE HAD TO CALL FOUR TO FIVE TIMES TO ASK TO SEND THE APPLICATIONS and all they continued to keep saying was "we'll send it, we're sending it now, we just emailed it to you" *checks email* nothing there we call for the last time for them to tell us they didn't go through with it which is cool but why didn't y'all tell us that the first time we called ? They clearly knew they weren't approving us but decided to give us the run around their costumer service is terrible read more

I read through most of the reviews and am shocked because my experience so far has been nothing but great. My property was rented within a month and the communication has been great. Let's hope it continues because so far I am a satisfied property owner. Dr. Tunisia Pullins read more

Would give Atlantic Property Management ZERO stars if at possible!! Horrible service (or lack thereof-including not responding to tenant requests, phone calls, etc.). As a property owner, I would strongly urge other property managers to run, not walk, away from using Atlantic Property Management (APM). APM ONLY collected rent, Paypal does MUCH better with no additional costs associated. APM harmed me, by not increasing the rent, as contract stated, nor did they make any effort to collect overdue rent. They kept the security deposit long after I had them stop managing my business, and know having to file lawsuit. Maintenance service requests were ignored (no response to tenant, nor property owner) which also harmed me extensively. Tenant reported termites, APM admitted having received service request with NO response. This caused extensive harm to the property. Tenant stopped reporting simple maintenance items, if fixed when reported; however, APM did not address causing greater costs. Prior APM team member told me this was done on purpose as to enable larger fees for them. Basically, they charged to place an ad, then monthly fee to provide me and my tenants horrible service, as well as ignore maintenance until bigger ticket for them, at owners expense. I placed an ad on HotPads (can easily do oneself-which places listing on Zillow and Trulia) for FREE and received numerous qualified tenants on own! I also suggest you use Turbo Tenant for background checks, including bankruptcies and evictions (better than APM will do). read more

We rented from Atlantic property management for one year. We loved our home and felt the company handled maintenance issues on time and throughly. When it came time to move out we had a difficult time due to the owners of home being indecisive on selling or staying, we packed up our entire house thinking we were moving and within 2 days of moving trucks were informed we could stay another month. We did not receive much help from the staff during this time or in receiving our security deposit back until we spoke with Cathy Shaw. She was fabulous. Once I contacted her our issues were resolved and we felt cared for. My only regret is not having her number on speed dial to deal with her everytime, every other person we spoke with ignored our emails and calls leaving our problems unresolved. Thank you Cathy ! Atlantic Property Management Consulting/Business Services 901 likes Like read more

Katie Griffin did a great job informing us how the process works to use Atlantic as a property manager. She gave us great feedback on our rental property and provided good insight that allowed our home to be rented quickly. I am happy with the service the company has provided during our relationship. read more

This company is clueless from the bottom down. The management is more concerned with getting massages lined up for the entire staff then they are for actually doing their job. If you decide to rent from these people WATCH IT. If you find a property you like they will charge you to do a background check. What they forget to tell you is that the property is already rented so you are wasting your money. read more

This the first time to ever post a review on yelp ****ATLANTA FRIENDS! And REALTORS**** I want to stear EVERYONE away from a property management company here in Atlanta known as ATLANTIC PROPERTY MANAGEMENT I just had the worst experience of my life with them. We put in an application to lease a house in Alpharetta and we were never contacted by them until I finally sent an email to the "assistant property manager" asking what the hell is going on. FINALLY the "property manager" Ted called me and starts by saying "what can I do for you?" But in a tone that sounded like I was really annoying him So I said "I need to know what the status is on the application we submitted. We are moving here next week". Ted: "oh yeah, we just approved another application on that house" Me: "When was I going to know? And when did someone else apply? (At the time we were told no other applications were pending) Ted: "we just sent them a welcome packet. They applied about an hour before you". Mind you the house had been on the market for a very long time. And all of the sudden you have other applications? Not to mention that the woman who showed us the house asked them also if there were any other applications on the house AFTER we applied and the said no!" read more

Save yourself the time and headache, go to another property management company. These guys are a joke, most of the staff has no clue what day it is. And if you expect someone to answer the phone or return an email or call, good luck to you. read more

UPDATED 12-2-2016: On 12-1-2016 I met with Tom and Trey at their offices to address the issues concerning unauthorized bank drafts from me and my wife's checking accounts. They were both professional and direct and apologized multiple times for the mistakes Atlantic Property Management made. They immediately offered me a check for the amounts that were taken. While the whole experience leaves a bad taste in my mouth so to speak, ultimately they did the right thing and returned the funds in question. Original review: This a Public Service Announcement for anyone who rents a property managed by Atlantic Property Management of Alpharetta Georgia. In November of 2016 they moved to a new payments portal but they severely botched the job. They failed to turn off the old portal system when the new one went live. As a result, customers who had automatic payments setup in the old system are seeing those payments process...along with the automatic payments in the new system. Yup, customers are seeing their checking accounts have money pulled TWICE. Yup, it happened to me and overdrew my account. I've been trying to get them to refund their mistake since 10:30 am this morning to no avail. I've had to open a fraud claim with my bank. So, if you rent and the property is managed by Atlantic Property Management of Alpharetta Georgia, check your accounts, you most likely have a problem where they have taken rent payments from you...TWICE IN THE SAME MONTH! It's unfortunate, we've been renting this place for 3 years and not really had any issues...but this one...it's a biggie. read more

I echo most of the other reviewer's sentiments when I say this is the worst property management company I have ever dealt with. I'm a landlord and originally signed up with another management company six years ago, which was sold to Atlantic last year. I can't speak for the other managers there, but Ted Strane is rude and incompetent. He does not provide proper guidance, talks down to homeowners and tenants and is very difficult to work with. I would caution anyone considering doing business with this company to stay away. If Ted represents their values as a company, this is not the company you want to do business with. read more

This company does not know how to represent the owners' interest, manage, or provide the level of professional service you'd expect. I do not recommend using this company for your management needs. Very disappointing. read more

Unless you like babysitting and a string of unkept promises to both the owner and tenants, do not use this property management firm. Untimely maintenance, incorrect financial statements, shoddy work, instructions being disregarded, and a complete failure by those at the helm to stand behind their services. I would not recommend them to my worst enemy. I give firms the benefit of the doubt perhaps for too long. There was always an excuse, always something that was around the corner, always some restructuring that would cure the problem. What the firm did not do - take responsibility, act in accordance with their promises, and put their money where there mouth was. read more

Run, run, run! Worst company ever! Don't be confused they will not work for you as the landlord! Save yourself the aggravation and either do it yourself or find a competent company. read more

Grab a drink and make some popcorn. It's story time. First of all, the rental house we decided to apply for ended up being with this company. After we were approved, we had 2 DAYS to get them a crap ton of money in person. This was during the work week while I was out-of-state on business. My husband had an extremely busy week at work and we ended up having to ask my mother-in-law (also our real estate agent) to drop off the money. This is also the only time they would actually respond to phone calls and emails. Because up until this point, we couldn't reach anyone to save our lives. When she dropped off the money for us at their office, she spoke with a property manager who said to her that because they aren't real estate agents and don't make commission, they don't have an incentive to work hard. Perhaps this should have been our clue to RUN. But nope, we were desperate. The move went well and fortunately it was a new house so nothing had to be cleaned/repaired before we moved in. But after only one month in the house, the heat and A/C unit stopped working. Now keep in mind...this is under warranty. So literally no one (on the rental property/landlord side) had to pay for it. It took over 2 months to finally get it fixed. 2 months people. If I could have dealt with the HVAC company myself, it would have been done in a week. But as a tenant, you cannot do that. Because it took so long to repair, there ended being a leak in the house and damage to it. At this time, we were 4 managers into our lease. The manager for most of it was Tonya. I swear she was never in office or something because I never could get a reply via email or phone. BTW the receptionist at the time NEVER picked up the phone either. I was so furious at the lack of any work ethic that I drove during my lunch break all the way up to Alpharetta from Atlanta to speak with her. Guess what. She wasn't there. But the director sure was! Had a lovely chat with him and he actually got the ball rolling. Sadly though, he left the company so there went any hope of getting "work" done. Still have no idea how these people have jobs. We were just exhausted with apartments and rental companies by this point that we decided to buy/build a house and not rent anymore. The stinky part is that our house wouldn't have been ready until December but our lease was up in October. I tried contacting Tonya 3 months in advance to request a lease extension. It took her until the last minute (after much harassing) to send a request to the landlord. And once he approved, much more harassing to get a legal document written up/signed saying we could extend our lease. Months go by, we move out, and approach our last day. Clean the house. Call up APM to ask what do we need to do. The new receptionist (who actually picked up) said we just need to drop our keys off. And that is what I did! After 2 weeks of hearing nothing from anyone at this establishment, I gave the company another call. Turns out our property manager (Tonya) left days before our lease ended. Apparently we were supposed to schedule a walk through for the house for a final inspection. Turns out our account got turned over to Ted and he didn't know about it. Also he couldn't find our keys for a day, until I sent a picture of what I turned in (I highly suggest doing that before you turn them in). I will definitely give credit where credit is due and say that Ted was on his game. He promptly sent someone out to inspect the house, gave us the final statement, and had a reimbursement of the security deposit sent over right away. Perhaps if he was our property manager all along this review would have been different. But sadly, he wasn't. Until there are SIGNIFICANT changes made to this company, I would highly suggest looking somewhere else for your rental needs. read more

I was a tenant of a property managed by this company. I rented the property for 3 years paying between $1950 and $2150 in rent on time the entire 3 years. I moved out July 31st, 2017 completing every item on their check list and spending $370 dollars for the same (Gutter cleaning, House professionally cleaned, carpets professionally cleaned). They are nickel and diming me now deducting the following charges from my security deposit that are in violation of the law and the contract. The charges and my contest to them: Professional carpet clean: (When I already got it professionally cleaned and provided them the receipt). They seem to be expecting to find the carpets to be in exact same condition as they were delivered to me 3 years ago. Door screen repair: Same as above, this was a door screen that was a very old installation and was barely hanging on when I moved in. This door faced the side yard and exposed to severe weather and elements that Atlanta has seen past few years. Hardwood Floor Repair This was not noted in the first move out inspection report that was sent This charge was added after I contested the above charges, more than 2 weeks after I moved out, violating the lease contract. I Dryer Trim repair I did not use the washer dryer provided. I used my own. Reason being these are VERY old pieces of appliances that barely worked and the lease contract did not obligate the landlord to repair. I doubt these will work for any new tenants or will even be used ever again. These appliances sat in the storage room entire 3 years and I moved them back to laundry room when I moved. In addition to the above attempts to nickel and dime me out of my money, they engage in contract violating behavior as well as bullying practices: - Like giving a 3 week notice to accept or reject a 20% rent increase. I ended up having to accept a 10% increase because I was not sure I would find another suitable place to rent with young children (evidence documented and will be provided on request) Listing the property as 'vacant' while I was still living there so that I had strangers knocking on my door putting my safety at risk and disturbing my peace and quiet (evidence documented and will be provided on request) I spent $200 of my own money to put mulch in the beds as they refused to do so to help keep the beds weed free (and it was tenant's responsibility to keep the beds weed free). It is impossible to control the weeds in Atlanta summers without adequate mulch. Their suggestion was to do it myself when I complained it is going to be very expensive to hire someone to keep them weed free and I did not want to contaminate the earth with chemicals. When I responded that I have Fibromyalgia, and on top of that I would be spending every weekend weeding given the significant size of the beds all around the house, 'that is what the lease contract says'. And then conveniently ignore what the lease contract says when it suits their needs. (evidence documented and will be provided on request) Tried to charge me for a maintenance call to fix the garbage disposal (which was also ancient) which stopped working because, well, its old. Not because there was any food stuffed down the sink (which would make it my fault) (evidence documented and will be provided on request) I spent $100 a month for 6 months out of year for entire 3 years for lawn and shrub care, gutter cleaning (both of which are typically a landlord's responsibility) My advice to Realtors and Tenants considering working with this management company: - DO NOT expect to be working with professionals. These are bullies in suits. You will *not* be spoken to or treated respectfully. But then may be this is a discrimination issue. - DO read the move out check-list and make it a part of the lease contract. The earlier version provided to be when I turned my non-renewal notice in included things like 'Wash the walls and ceilings. The walls should be in the same or better condition than at move in' - If you are a low income person needing help fighting the greed of landlords, Please contact Atlanta Volunteer Lawyers. I hear they do excellent work read more

i have now lived in this house for 6 months, my punch list was not addressed until april 1, and has still not been completed, in January i had a bathtub leak that leaked water into the garage, they sent out a plumber who found paint had been poured down the drain of the bathtub and had blogged a gasket, he showed me the junk he pulled out, as well as the ceiling in the garage had to be cut open to relieve the water and the whole is still gaping and has caused my upstairs to either be too cold during the winter or too hot now that its summer, closet doors fell off the track, because they had put hardwood looking laminate floors in, but did not put tracks down for closet doors on the floor, so the top tracks are not enough to keep doors up, my closets in 2 bedrooms have never been right, and has never been fixed, i was never given a key to the pool tennis club although it was promised to me in my lease i have amenities, i called last week, was sent an email the next day saying they were looking into it, and now they won't even call me back, i also set my account up for automatic debit from my bank, they were withdrawing 4 days early, i only signed uo for them to have access until may 2014, as i was unhappy with the condition of this house when i moved in,i gave then notice in april that i am moving out of state, i bought a home in Florida where i am enrolled in school starting june 16,2014, i was told i have to pay June, and half of july, as well as lose my deposit. today they drafted my account bank account t again, and i will be visiting the bank and filing a court case in Milton small claims court tomorrow, DO NOT RENT FROM THEM especially this home in Avensong subdivision, on Aventide lane, its disgusting, i have kept pictures and video of all the problems here since i moved in on dec 31, 2013, so i will have proper evidence of the many things i have complained about, at 1500 a month, i got taken advantage of, I'm a 55 year old breast cancer survivor of 3 years, i will fight back! read more

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1 star is a star too many!!! It has been a nightmare trying to deal with this company! As managers of the property I rent, they have made it clear that they could care less about addressing my issues with the property. They do not prioritize the tenants rights at all. My house was robbed during the holidays leaving my double backs doors completely kicked in. They took a month and a half to repair the door. It took them 2 weeks to even come and secure the huge hole left when the doors were destroyed. I had to prop the broken doors in place with my couches...FOR 2 WEEKS! Then it took another month, during the holiday to complete the repair! It gets worse! The property had huge holes in the basement vents that allowed mice to start coming into the house. They took OVER 2 MONTHS and still hadn't addressed the issue so I had the repairs made and deducted from my rent per Georgia law. They wouldn't accept my rent and they are currently threatening eviction. All because I wouldn't accept my young children living with mice! Disgusting!!! The staff is rude and condescending. My experience has been unreal! read more

Warning!!! Stay away from this property management company. They will charge fees for unsigned contracts. I signed a contract over a year ago that was terminated and then decided to use them again this year. They sent me a new contract, saw their reviews on line and changed my mind. And now they are trying to charge me a fee of $149 because I changed my mind. Bottom line is they are crooks! RUN and don't trust them! read more

We are now homeowners and have finished our lease with this horrible company. We have contacted the BBB on this company and the way that they do business is just not right. They think they can just charge whatever they want when it comes time for a return of damage deposit. Well guess what APM we r gonna fight you to the end on this. You are nothing but crooks and thieves. How anybody can work for this lying company is beyond me. They flat out lie to you on the phone never never return calls or emails. God forbid you need something fixed you will never get that fixed! Please people take all of these reviews on this site seriously. They are not a joke and this company is horrible. Stay far away! read more

We recently rented from this agency and have had nothing but problems. Don't rent a property that this company manages. I am beyond frustrated with these people. read more

The two most important things with a management company are communication and accounting accuracy. Both of these things are lacking, and it has created many problems. I've had to spend way too much time on the telephone and writing emails to get things done correctly. read more

Update: Shortly after posting this, I received a phone call from Lindsey, who has been very helpful in resolving this. She said they are short-staffed, which I understand, but did tell her that they really need to improve their communication, which she has promised they are working on. They are supposed to be transitioning to a better system with a single point of contact, rather than the disjointed way that things were handled before, which was a huge problem in trying to get information or get anything done. She got me the information that I needed, and I do want to acknowledge that she really made an effort to address my frustrations. I hope that they do in fact make the needed changes, because my experience before this point was very frustrating. Original review: Echoing other owners' experiences, we signed a management agreement with MyHomeSpot, which was bought by White Fence, then APM (this all in the course of one year), and it's been downhill all the way. We just had a tenant who overstayed their lease, and we are trying to re-occupy the house ourselves. The only people who ever reply to my emails are Lindsey and Heather, and while they have both been fairly helpful, I have never been able to get a straight answer as to whether they ever filed eviction paperwork (response to the question, "When was the dispossessory warrant filed? was, "The tenant is moving out on the 17th." Great but not what I asked!). Our former property manager, I discovered, was no longer with the company by trying to email him and getting an auto-reply, then the person to whom we were directed to correspond took four days to reply to my email. I have never gotten any kind of proactive response from them, and getting information is like pulling teeth. I really can't recommend this company at all. read more