Update: Shortly after posting this, I received a phone call from Lindsey, who has been very helpful in resolving this. She said they are short-staffed, which I understand, but did tell her that they really need to improve their communication, which she has promised they are working on. They are supposed to be transitioning to a better system with a single point of contact, rather than the disjointed way that things were handled before, which was a huge problem in trying to get information or get anything done. She got me the information that I needed, and I do want to acknowledge that she really made an effort to address my frustrations. I hope that they do in fact make the needed changes, because my experience before this point was very frustrating. Original review: Echoing other owners' experiences, we signed a management agreement with MyHomeSpot, which was bought by White Fence, then APM (this all in the course of one year), and it's been downhill all the way. We just had a tenant who overstayed their lease, and we are trying to re-occupy the house ourselves. The only people who ever reply to my emails are Lindsey and Heather, and while they have both been fairly helpful, I have never been able to get a straight answer as to whether they ever filed eviction paperwork (response to the question, "When was the dispossessory warrant filed? was, "The tenant is moving out on the 17th." Great but not what I asked!). Our former property manager, I discovered, was no longer with the company by trying to email him and getting an auto-reply, then the person to whom we were directed to correspond took four days to reply to my email. I have never gotten any kind of proactive response from them, and getting information is like pulling teeth. I really can't recommend this company at all. read more

They never answer calls. Work orders go weeks at a time. I, would like to know what the break down is without pointing blame

Alison was terrific. She answered all of my questions accurately and most important, she picked up the phone in the first place. A rare find from all of the Answering Machines and pressing 0 to get to nowhere... Thank you! I look forward to seeing your homes. read more

Absolutely deplorable company. I have lived at my property for 4 months now and issues found on walk-through have yet to be fixed. They are nearly impossible to contact and when I finally do I often speak to someone with limited knowledge and no ability to help me with my issues. They deserve far less than one star. On top of that I was misinformed upon moving in on where I could pay my rent. I was told it would be payable on one website (where in fact I payed my deposit and first months rent). However, there was another site where I was suppose to pay the rest. So not only was I NOT told this, I was told my rent would be payable through the first site. After being charged a late fee in trying to figure out where exactly to pay my rent the company agreed waive the late fee once I did pay the rent. However, after paying the late fee they went back on their word and notified me I would have to pay. I'm currently fighting with them through the BBB, to which they have been less than cooperative. Stay away at all costs, you do not want to deal with them. read more

DON'T WASTE YOUR TIME! Unfortunately, this company has the worst customer service ever! As well as their communication. I have worked for a Fortune 500 Company for several years and have NEVER encountered such utterly poor customer service. We attempted to contact them through phone and email for days trying to view a property and NEVER received a return call. Their industry deals with placing families in the place they will call home and this company handles them with such carelessness. Their web site states "if it's listed on our web page, it's available". It's a lie! Don't believe them!! So disappointing. They don't even deserve the 1 star. read more

I wanted to provide some feedback on a recent renewal we went through with Atlantic. We previously had some issues with communication and figuring out who to go for what, but Stephanie really stepped up and helped us figure out who handles what issue. She also did a wonderful job in negotiating a new lease cycle for our property. Keep it up! read more

I contacted Atlantic Management concerning a house rental. Allison returned my call and was very pleasant. She is the Assistant Property Manager. I was very satisfied with her timely response to calls and emails. She processed the application, spoke to my realtor, and communicated effectively concerning the process. She informed me when I was approved. I was very satisfied with her attitude, demeanor, and professionalism. I am particular about professionalism. Allison answered all my questions concerning the house. I look forward to a great business relationship. read more

It is great company. Bianca, who is a guest service representative is very attentive as well as the rest them at the office.

WORST COMPANY EVER!!! This company is money hungry and will do anything to add on fees to make money. They do not care about their tenants or the conditions you are living in. We lived with plumbing issues in the home the entire time we were there and had to break our lease to get out of the home. The walls were leaking paint chipping off the walls the dishwasher didn't work the walls were leaking. They charged us $250 just to plunge our commode! These people are con artists!!! DO NOT RENT FROM THIS COMPANY!!!! Consider yourself warned!!! read more

Horrible company! They do not check references, your work history or your rental history. Complete waste of money unless you have perfect credit. read more

UPDATE: I received a text from Roxanne concerning my refund almost immediately after this review was submitted. Somewhat in the lines of "please let me know if you would like a refund or if you want to apply for another property" Umm no thanks, the damage is done. Just give me my refund so I can apply somewhere else. ORIGINAL: This has been the worst 2.5 weeks ever! I applied for this townhome I saw on either HotPads or Zillow through the APM website on 1/13 right after doing a self-tour. It was posted on their site on 1/12 so I made sure to jump on it quick. I heard from Roxanne that following Monday, 1/15, stating that she will be forwarding my info to the owner of the home. She also sent a confirmation text saying everything she said during the call. I was very excited. Around 8pm or so that night, I happen to just want to take a look at the ad for the house again, but it's gone. So I'm either thinking that I got the house or someone else got it. I send a text to Roxanne the following morning asking why was the ad taken down, but no reply. Then I called to ask what happened to the ad, Bianca picked up and told me to wait a couple days. It's the 19th, I call again, Stacy says that Roxanne isn't available. (Stacy picked up every call following and was very nice.) On the 22nd, I get a call from Roxanne and she says that the owner still hasn't responded. I'm like, that's weird, you would think someone would respond if they want their house rented out ASAP by a renter that's able to pay, has a great credit score, no criminal background, single with no kids or pets but I guess I was wrong. Thursday, 1/25, I call again to try to get in contact with Roxanne with no success. She texts me the following morning stating that the owner will give them an answer by the end of the day, I received no phone call or text concerning the owner's decision by the end of the day. Monday, 1/29, comes around and I call again to try to get in touch with Roxanne but again, no success. This morning, 1/30, I get a text stating that the owner has chose another applicant! It took 2.5 weeks for them to say NO! Why was another applicant even being considered when my application was already approved? I just think someone (Roxanne) wasn't being truthful and giving me the run around this entire time and thought that I wouldn't continue to pursue the townhouse. I'm just really appalled by this whole situation and I feel like I deserve to have my application fee refunded! I feel so stupid for still wanting that townhome even after the long, drawn out process. I could only imagine how horrible it would be if I was a tenant with an emergency service call. I have always rented directly through the landlord of each home I've had and I will definitely continue to do so even though they are the hardest to find. Save yourself the headache, just don't even apply! read more

Where do I begin with my review for this company?? I began renting from MyHomespot, which briefly became White Fence, then turned into Atlantic Property Management. I never had any issues when I was renting from the previous 2 companies. The customer service with Atlantic Property Management is beyond horrible!!! I can never get anyone to return my phone calls and barley return any emails. Once a work order is submitted, they will assign a vendor and you're pretty much on your own then! I have been complaining about a water pressure issue in my house for 7 months now and all they keep doing is sending out vendors for estimates! How many estimates do you need?? I have tried every extension to every contact and of course no call backs...not even from the manager! I wish the owner of my house would find another company FAST because if she doesn't she will never be able to rent her home again dealing with a company that is understaffed and poorly managed! read more

This is going to be long.. My experience was awful before i even applied to the property. Called to ask property specific questions before deciding to apply and kept getting passed around before getting a straight answer. I gave them a pass on that since i loved the unit so much. BIG MISTAKE. after applying i received no type of confirmation email of follow up from anyone regarding my application. I gave them 2 business days and a weekend before reaching out to them. After i called and finally got a hold of Deana regarding the property thats when things started moving. Why did i have to call them in order for them to begin processing my application? And the verification company they use (Resolve Partners) is no better. They called my parents to verify my previous residence and the lady called me "geography". And my name is GIA. I just found that to be funny. Aside from that, when my roommate reached out to them to verify employment and he had the head of HR with him to speak with resolve because they kept saying they were sending emails but HR was not receiving them. the lady from resolve hung up on them because she said "it sounded like he was getting someone to lie for him". Is that really how you conduct business?? It took atlantic property mgt 10 days to process my app and i had to hound Deana for an entire day through calls and emails just for her to finally email and tell me we were denied by the landlord. Im actually relieved. I wish there was a way that i could speak to the landlord and tell him/her to find a new management company because Atlantic Property gave me nothing but a headache! read more

This review is for Vic Torres Jr at Atlantic Property Management. Vic did our move-in inspection he was very thorough in the details he wrote...nothing was unimportant if he saw it...he point it out and write it down...if we saw and point it out he write it down. We had several issues with the move-in which was out of Vic's hand. He tried calling the office no answer...final he call his boss (Tom Karras) who got ball rolling. God bless those two guys. Vic also keep the line of communication open which is more than I can say for the rest of my management team. I won't go into detail on Vic's review. What I'm saying is if you have move-in inspection VIC TORRES is your guy. read more

I talked with Atlantic Property Management and would like to say that they were very professional and very courteous. They made sure that they answered all of my questions about managing my property. It was so nice to speak with a Company that actually cares about the Owner. They strive to make every effort to take the stress out of being an Owner! read more

We are using this company to rent our properties for us. They send us a check every month, one for each property. What a disaster. 5 months now and they have YET to get a check amount right. I am now sending them back and telling them to reissue the checks. I am fed up with getting a second check for $3 or having the next one $40 short because the check was too much. It never gets any better. To make things worse, today we got an e-mail from them by mistake and it outlines the times the everybody is scheduled for their massage! Massage??? Spend less time getting massages in the office and work on getting your books straightened out. Are you kidding me. No wonder nobody gets any work done around there and they can never get anything out on time or correctly. THIS COMPANY IS A TOTAL JOKE. It would be funny if I was not the one stuck in a one year contract with them. read more

Bad experience with this company. They should do better work on customer service...The landlord was alright but this company was not helping with the landlord cause the ac and the refrigerator was not working..Shanika Rajwani was not helping and I think she give up on helping on the landlord...Again they really need to answer the phone and communicate with the landlord I heard rumored that she smokes that smell like a skunk...Hope they can improvement on the situation. And do drug test on employee Otherwise I would give them 6 out of 5 stars... read more

I am now leaving 100 Natalie Court in Dallas GA. 30157 after 2 years. I can tell you it was not a good experience. Chris Carpenter owns this property and He shows up unannounced constantly and his wife sits out in a car and looks at the house from afar. I complained to APM about it and Miss Payln told me, "He does this to all his tenants." I consulted with them on more than one occasion and asked if they could talk to him. This gentleman constantly wanted to enter the premises for no Chris Carpenter. He and his wife shows up whenever they want and complain unnecessarily. I was on time and mostly early, never late with rent. I keep his place immaculate! He basically can do whatever he wants because APM did not do a thing. He blamed me for a swage backup. I had nothing to do with and tried to make me pay for it. The pipe was displaced/Abrupt outside the property and had to remind Chris of the law and responsibilities of the owner and even in the contract. I was continuously harassed about the lawn by Him and APM. The grass was cut by a neighborhood handyman he recommended in which he did a great job of maintaining the lawn and care. He does not like no for an answer. When he showed up on the premises and wants to enter the home for no apparent reason. I started sending weekly pictures to APM of the lawn to stop the harassment but they even aggravated the situation further by telling me to make sure there are no weeds in the yard because the owner told them there were weeds. Even though I sent them pictures weekly. I was bothered even with a death in the family and he and his wife still continued to show up and have the property management call me and have APM photographers call me to schedule to come take pictures of the premises. I reported a water leak several times every month, and 6-7 months later finally got it fixed with no reimbursement from high water bills in which I reported and sent pictures of the leak to maintenance properly. My Job is demanding like others, I am rarely home and even travel out of town to see family and friends because they all live out of state. Again I used the handyman he recommended to take care of the yard, the home remain in new style condition and immaculate because I was rarely there, was never late with rent the 2 years I resided there and did not get support from APM when requested. I was ignored and the Owner continued to harass. I asked APM if I can Opt out of the contract and leave a month early so I can go live a peaceful life elsewhere and leave this behind me, they agreed and contacted the Chris Carpenter. I got a call from the police that my locks was being changed because a locksmith accidentally changed the locks. What a coincidence. Then garage door all of sudden does not work when I got off work to enter the house. None of this added up at all. Chis Carpenter almost cost me my job because of frustration and stress. If you do not believe any of this Call APM it's on record. I hope my voice is heard finally heard and someone will tell them as I told them because someone owns a lot of properties with their business/company, they should not allow owners to intervene in tenants lives. Tenants have rights and owners should be held accountable. I could have sued many of times because the law was broken plenty of times. I am a law man and I'm surprised I didn't but I held my peace and let God fight my battles!!! The lights were restored through the power company for free, water was turned back on for one day by the city for no charge and trash was out!. Darlene Moya and the inspector charged me for this and would not answer my calls. Folks do not come here they will rip you OFF!!! Though I have recieved my deposit back, somehow and some way I knew they would keep some of it. I have pictures and video also if you want to review it! read more

See below comments from Carly. We moved into our place about 3 months ago; same exact issues. We are tempted to contact the owner of the home to make them aware of the issues. This company is not doing their job at all. read more

No one answers the phone even when you have their extensions. No single point of contact. The right hand doesn't know what the left hand is doing. Lots of fees/charges to tenant and homeowner. read more

Worst property management company. They would not return our security deposit. They gave illegitimate reasons which showed only normal wear and tear. We sent a letter threatening to sue in small claims court. 2 hours later they sent an email saying they were sending a check the next business day. Very shady company. It took a lawsuit threat to receive what we were owed. DO NOT DO BUSINESS WITH THIS COMPANY. read more

Message: I am now leaving 100 Natalie Court in Dallas GA. 30157 after 2 years. I can tell you it was not a good experience. Chris Carpenter owns this property and He shows up unannounced constantly and his wife sits out in a car and looks at the house from afar. I complained to APM about it and Miss Payln told me, "He does this to all his tenants." She no longer works there of course. I consulted with them several times and asked if they could talk to him. This gentleman constantly wanted to enter the premises for no reason. He and his wife shows up whenever they want and complain unnecessarily. I was on time and mostly early, never late with rent. I kept his place immaculate! He basically can do whatever he wants because APM did not do a thing. He blamed me for a sewage backup that I had nothing to do with and tried to make me pay for it. The piping was displaced/Abrupt outside the property and had to remind Chris of the laws and responsibilities of the owner and even in the contract. I was continuously harassed about the lawn by Him and APM. The grass was cut by a neighborhood handyman he recommended in which he did a great job of maintaining the lawn and care. He does not like no for an answer. When he shows up on the premises and wants to enter the home for no apparent reason. I started sending weekly pictures to APM of the lawn to stop the harassment but APM even aggravated the situation further by telling me to make sure there are no weeds in the yard because the owner told them there were weeds in the yard they could see. Even though I sent them pictures weekly. I was bothered even with a death in the family and he and his wife still continued to show up and have the property management call me and have APM photographers call me to schedule to come take pictures of the premises. I reported a water leak several times every month, and 6-7 months later finally got it fixed with no reimbursement from high water bills in which I reported and sent pictures of the leak to maintenance properly. Blamed me for a check he said I wrote and owed him and had to call the bank 3 way to verify I never wrote a check and didn't owe him anything. My Job is demanding like others, I am rarely home and even travel out of town to see family and friends because they all live out of state. Again I used the handyman he recommended to take care of the yard, the home remain in new style condition and immaculate because I was rarely there, was never late with rent the 2 years I resided there and did not get support from APM when requested. I was ignored and the Owner continued to harass. I asked APM if I can Opt out of the contract and leave a month early so I can go live a peaceful life elsewhere and leave this behind me, they agreed and contacted the Chris Carpenter. I got a call from the police that my locks was being changed because a locksmith accidentally changed the locks. What a coincidence. Then the garage door all of sudden does not work when I got off work to enter the house. None of this added up at all. Chis Carpenter almost cost me my job because of frustration and stress. If you do not believe any of this Call APM, it's on record. I hope my voice is heard finally heard and someone will tell them as I told them because someone owns a lot of properties with their business/company, they should not allow owners to intervene in tenants lives. Tenants have rights and owners should be held accountable. I could have sued many of times because the law was broken plenty of times. I am a law man and I'm surprised I didn't but I held my peace and let God fight my battles!!! read more

Bunch of incompetent twats. Put a faulty dishwasher in the rental home I'm in. Upon turning it on it almost burnt the house down. The girl on the maintenance line laughed when I called to tell her the fire dept was there. Like I said. Bunch of incompetent twats. read more

Rented a property from this company for 2 yrs. I was continually harassed to purchase the property. The Senior property manager was rude and unhelpful. Was only representing the property owners interest. Finally had to threaten with legal action to get him to stop. Repair requests were unanswered and then did not fix the issue. We were never late on rent(even had credit), kept property maintained even when requests were denied and always allowed access for the numerous "owner requested" appraisals and inspections. I have a log of correspondence to and from this property manager that I will be using to file complaints with the BBB and The Board of Realtors for poor conduct. read more

I've never submitted a rental application before and 9 business days later receive no notification regarding its status. The only correspondence I received was a receipt showing they took my money. I emailed them 5 business days after submitting my app and was ignored. They say 3 to 5 business days is the time frame they process applications. The lie detector has determined THAT is a Lie. Is this company in the application fee scam? They also say the properties on their site are "available" but I'm not so sure...they accept hundreds of apps no doubt at $60 each and provide no response. If you want to get scammed out of $60 then go for it, if not NEVER use these crooks. read more

Notice how the company only responds to positive Yelp reviews and totally ignores negative comments? Is it that the customers who report issues are of no concern and their dissatisfaction is of no consequence? I have reported more maintenance issues in the first month (half a dozen or so request) than I did in the past 3 1/2 years at another owner managed property. And, my rent is not cheap. I pay at or above market rate to live in a desirable location. Essential items like the A/C and the refrigerator were not working property upon move-in and are still (a month later) in need of repair and/or replacement. While the APM staff is very courteous and polite, the lack of care is demonstrated by not responding to requests in a timely manner (I've had to duplicate SIMPLE requests in order to obtain resolution AND taking 4 days to ACKNOWLEDGE receipt of a maintenance request is unacceptable). Apparently, the communication with property owners and tenants is lacking (no one will call me with a status update and I call several times a day(I'm busy, too) to have my call routed to someone in another state). Expecting to have maintenance issues resolved expeditiously is not unreasonable (servicing my fridge 3-4 times and it's still not working properly is NOT ok).Sure, a friendly maintenance person shows up, checks it out...only to tell me that it needs to be fixed or it can't be fixed. Either way, the friendly tech leaves and I'm still left with the unresolved maintenance issue. All I know is that I'm getting the run around in exchange for my hard earned money and if APM cared, they would do better. read more

If you are looking to rent a house, do yourself a favor and stay as far away from Atlantic as possible. We own rental property, which we do not have with Atlantic (they asked if they could manage my property, I laughed in their face), but we do live in a rental house managed by them. Let me start by saying that Atlantic was not the original management company for our house. Things were good until the owner changed to them. Let's just say we went from one end of the spectrum to the other. Atlantic is possibly the worst company to deal with from a renter's standpoint. There is virtually no communication with them, and when they do contact you back, they blame the owner for everything. I've been waiting months on repairs. All I've heard is how the owner won't call them back to approve the orders. However, I discovered that the owner had approved previous orders, but they never made the repairs. Yet they lied and once again blamed the owner. They are typically rude as well, however, when you're as incompetent as they are, I guess you get tired of folks calling in and complaining all the time. As others have said, don't waste your time with Atlantic, look elsewhere. You're only asking for problems when you deal with these people. read more

I did an application on a home and didn't hear a word back until at least a week later saying they received my app and was reviewing it. By the time they contacted me to let me know that, I had already applied else where and been approved to move in. I responded and said that I applied at least a week ago and of course no one responded afterwards. First impression is that customer service/communication is horrible. read more

darin indeed is a phenomenal person and a great asset to the company. he did my move-in inspection/walk through and was polite. he took his time, answered all of my 3400 questions and noted all of the minor errors in the house. the things that needed to be fix in the house, he made sure it got fixed right a way. darin did not leave until i got all the answers for every question and answers for when things will be fixed. darin also gave me his number to call him for any questions i may have. indeed i felt like i knew darin for years. i am ecstatic that i met darin and the entire atlantic property management. read more

I also had a horrible experience. This company is a nightmare to deal with and the property was not maintained. I would never recommended renting a property managed by them. read more

Very poorly managed company. We just moved out of the house we rented for a year from APM and we are so glad we are out of there. Our property manager was incredibly rude and unhelpful the entire year. As Chloe reported below, they make you send a bunch of money to them immediately after they approve your application which should be your first warning sign, but the rental market in Atlanta is so competitive, you often have no choice if you want to get an affordable place to live. After we moved in, the damages that were in the house prior to our move in were never fixed. All new damages that occurred during our year there were never fixed despite constant calls and emails to our manager. Additionally, APM will try to charge you ridiculous fees for violating any of the strict terms of the lease. They threatened us with a $3,200 charge if we wanted to break the lease to move out early, which is difficult as their lease renewal terms require you to re-sign 90 days before your lease expires. After moving out, they are taking their time returning our security deposit and the extra $1800 they withdrew from my account after our lease ended. They charged us a $300 cleaning fee despite the fact that we left the house much cleaner than when we moved in. Overall, APM does not treat their tenants as human beings, but just as ways that they can make extra money while letting their properties fall into disrepair. If you can find another place to live, save yourself the trouble and stay away from APM. read more

i have worked with APM for over 10 years and they have done a good job for me. They respond promptly to my tenants request and they keep me informed of any issues with my home. read more

Terrible terrible terrible!! Took them 3 weeks to tell me no cause my 23 year old daughter has a open chapter 13 bankruptcy! It did not matter that the 2 adults checked out fine! They said she will be living in the house so no! They never answer their phones, never return calls and when you do get someone they are completely dumb to your situation! Runaway!! Fast!!!!!! read more

RUN!! OWNERS AND TENANT, RUN AND DON"T LOOK BACK!!! I was given a total runaround when my fiance and I applied. Days turned into weeks before we had to say we could no longer wait for their "2-5 day" response. Lo and behold, the day after I said remove us from consideration they then verified my employment, my current rental status and we were approved! Now I am waiting weeks again for our application refund and have gotten so many b.s. stories that I can't keep them straight! I wish I had seen these reviews prior - no doubt every 1-star review posted is telling the truth! I'm showing up at their office Monday with the BBB # ready - how such a business continues to operate is beyond me!! read more

I only wish I could give NEGATIVE stars! My husband and I were in a rental they managed for 2.5 years. They send out the worst possible repair folks in their own sweet time. A water leak in the kitchen caused damage in the basement. They eventually sent someone out to do the repair. The company that did it botched up the ceiling & wall repair job and it had to be redone. Not only did the drywall not get done correctly, but the paint was grey on a beige wall. The office doesn't listen to your complaints. THey never send them on to the home owner and then tell you that the owner 'didn't authorize' the repair. Darned straight they didn't... they never got it in the first place!! We told them about an ant and termite infestation inside the house. We caught live specimens inside and put them in a plastic bag. We since found out that the owner heard about the ant issue and authorized someone to come out to handle it. They never once sent someone. We then were told the owner was selling the property and we had 6 months to get out. We offered to buy the property from the owner. Yet the leasing office never told the owner and never responded to us, our Realtor, or the mortgage company of the house we ended up buying. We talked to the home owner recently (2 months after moving out) and he told us he would have loved to sell us the house and would have given us a "good deal". We are both pissed off at this company! I also bought a dog for my husband for his birthday. Because they would never contact us or give us a pet form for the deposit, we had to give it away. that was money down the drain again. Run, don't walk away from these guys. If you see a property managed by them turn around and go somewhere else. Even if you are desperate, nothing about them is worth going into any kind of lease. read more

Shanika is my coordinator at APM, she has been such a pleasure to work with. She is so helpful and she has been so honest with me.

I was a landlord who unfortunately inherited APM after their name changed from White Fence which changed from Myhomespot. They were never great before but are the epitome of terrible now. I was so happy to be done with them. My house is on the market now. They do not respond to emails or inquiries in a timely manner, their staff seems incompetent, the left hand doesn't know what the right hand is doing so I've had to repeatedly send the same information to multiple departments. I had the worst and dirtiest tenant ever who always submitted frivolous maintenance requests that were never triaged by APM even if the lease shows it's a tenant responsibility. I always had to be the one to push back. If rent was late, I usually only found out because I had to inquire. This tenant paid late for an entire year almost and skipped out on the last month all together. They never did anything more than send an email to the tenant and would only call when I pushed them to. I used to have a property manager that would physically go to the home if necessary. APM is lazy and basically take your money every month to do NOTHING more than send a series of email templates like they are robots. Response time was even worse when the business relationship came to an end and I'm still waiting on my deposit for a tenant that vacated over 30 days ago. They told me for the last 3 weeks that they have 30 days to get it back to me and now it's 33 and I can't get any of them to call or write back. They just keep passing the buck. I would have ended the relationship a long time ago if I lived locally but unfortunately being so far away limits me. DON'T WASTE YOUR TIME OR YOUR MONEY. read more

$53k DAMAGE to OUR HOUSE - BEWARE of Atlantic Property Management. We hired them to manage and rent our home. They were supposed to list our property, screen/provide list of potential renters, and then manage the renters, property, payments, and repairs for our home as we relocated to DC Metro area. When we entered into contract with APM, we specifically requested our home showings be conducted by licensed realtors only. APM guaranteed us the lock box attached to our home could only be accessed by realtors and they would provide a status report of everyone that entered our home. When I received the monthly report, I called our representative, TREY. When I asked him to confirm the list provided to me, He ASSURED me the listed names were only realtors.Trey was unaware that I had already googled the names on the lists. When I told him I googled the names, he never apologized or acknowledge the lie he just told me but went on to justify why they had attached a box (the one that anyone could gain access to the key by using their ID card) - even after we SPECIFICALLY REQUESTED Realtor ONLY. After three months of this, they finally attached a box for only REALTORS. Then, we started receiving the monthly report of the assigned box (that was supposed to be attached to our home). The report listed a DIFFERENT Address - but with same(our) Lock Box ID#. Trey's response - "oh, our system hasn't been updated to include your address to the assigned lock box - the report is for your address" - Bullsh*t! Then, they submitted a renter who wanted a "paint" adjustment because they did not like the colors our home. We objected, but Trey insisted to take the deal as our home had been sitting for two months now. In the process of haggling with this prospective renter - we eventually relented to his suggestion. The very same weekend, our home was broken into and vandalized to the tune of $50,000 damage! They stole all of our appliances (stove, microwave, refrigerator, dishwasher, washer / dryer), broke cabinets, went into the garage to find old paint and threw paint on EVERYTHING inside our home - high ceilings, fireplace, carpet, hardwood floors and marble counter tops. They tore off the lights in our powder room. Needless to say, we fired them! We actually sued them for the deductible we had to pay for our insurance claim. These people will NOT protect your property, will provide FALSE reports and out right LIE to you. They are not worth your time, your money or effort. Find someone else! read more

What a bunch of dirty crooks! Let's start from day one, I was a tenant at 795 Hammond drive #1508 for 4 years, never a late payment, never an issue with the original property management. This past December, I received an email asking if I was renewing my lease for 2015, I chose to renew, everything was fine. So my lease ends at the end of February each year, if I opt to renew, the property management does a standard walk thru before I sign. Never an issue, except that this year no appointment was set up. So I decided to follow up and request a walk thru so I can renew my lease. These fuckers had the nerve to respond "what lease?, you have 30 days to move out, the owner is selling and because you were supposed to be out at the end of February, here are your new additional fees for March!! I've never felt so betrayed and disgusted. I called immediately, got bounced around from person to person, never getting a straight answer. Then finally an agent responded, I explained my story, forwarded a copy of the December conversation, got an apology, still there's nothing they could do. I swallowed my pride, and decided to take the last 4 years of my life and pack it up with less than 30 days to find a new home. Now with this temp lease it clearly stated that I had 30 days to vacate the premises, and that if I opted to take 60 days (which I did not), then more additional fees would be added on top of the extra fees already in place. Trust me when I say that I was working hard to get the hell out of that place, new home or no home, I was done dealing with Atlantic Property Management. On Friday March 27, I packed the last of my stuff, by the 28 I was moving into my new place and on Sunday, I went over the checklist from the owner, requesting a full cleaning, even down to paying to have the carpet cleaned. I washed that place top to bottom. The one thing I tried to fix, but failed was the closet door. When I moved in, the hinges were broken, they failed to notify me, so when I went to open the door to do laundry, the door fell off causing the handle to break. I tried to replace but no luck, the doors at Depot were either too big or too small. Knowing this, I expected a charge for the door, thus lowering my deposit refund. On Monday the 30, an agent came thru with his checklist, said the condo looked good, that the door was the only issue, the paint was a simple result of wear and tear. He said that my refund would be processed quickly as an apology for the miscommunication over the lease. I felt confident this was over. I patiently waited for an update regarding my refund amount. And to my surprise, I received an email notifying me that my rent was late!! I called to see what was going on, only to speak to someone other than the agent I was dealing with. This woman demanded that I pay, otherwise I would be charged late fees. I calmly educated her about my situation, that my lease was terminated early by the Atlantic Property Management. She sounded confused, requested that I send a copy of any and all conversations regarding the end of my lease. Once everything was sorted out, the only thing missing was my refund. We are now April 30, these people sent me an email saying my refund would be $250 dollars, down from $910 due to the $90 door being broken and it needed new paint. This place wasn't painted before I moved in, in fact I had to deal with a flood from the 19th floor that caused the floors to warp and rot, the walls were black from mold and the humidity caused the ceiling to peel. None of this was caused by my living there, the building management (Park Towers) paid to have the floors fixed, the walls were cut out only at the bottom and only repainted at the bottom. Not my fault, in fact the walk thru last year was perfect with no issues reported. My lease only stated that I had to repaint if I chose to change the colors during my stay, which I did not, so no painting was done. So please tell me how a 700 square foot condo can cost $550 to repaint in white? That place is crawling with black mold, which they covered up with "special paint", the carpet is moldy too, the windows and sliding door are so rotted you can put your finger thru the soft moldy walls. Did I mention this is on the 15th floor? Not very safe. Good luck selling that place you dirty fucks read more

Yes, I'm quite pleased with the level of service that I've received from the staff @ APM......No complaints or issues @ this writing !