It was a pleasure to work with Christopher! He's knowledgable, genuine, and very easy to talk…read morewith. No pressure at all and seemed to know just what we were needing in terms of quality of appliances and meeting our budget. Good appliances - good value. He also offered on going service as needed. The entire process went smoothly. The store had a very friendly and welcoming atmosphere. I will definitely return and recommend others to go there! They have a large selection of appliances and mattresses also.

Very knowledgable sales associate who took the time to understand our needs and wants within our…read moreprice range. the store had a huge selection of product so we had multiple options to choose from.

Longtime Customer -- Cautiously Optimistic After Recent Changes…read more I've been shopping at this Richmond Ace Hardware for over 20 years. It's been a constant in the community, and I've seen it evolve--especially over the past six years with multiple ownership transitions, first to JC Licht and now back under Ace. This store is less than two minutes from my home. While I have three Home Depot locations within about 20 minutes in different directions, the convenience of Ace has always mattered. That said, convenience alone doesn't justify the premium pricing that Ace typically carries--what historically made it worthwhile was something far more valuable: exceptional service. For years, this store stood out because of its people. The staff were knowledgeable, experienced, and genuinely helpful. You could walk in with a problem--not just a product request--and leave with a solution. They knew their inventory, suggested alternatives, and often had connections to trusted local professionals if the job required more than DIY. When the store transitioned to JC Licht, I had some optimism. Their historical reputation--dating back decades--was built on strong service, quality paint products, and thoughtful integration into local hardware ecosystems. Unfortunately, my experience during that period didn't reflect that legacy. The staff lacked product knowledge, service levels declined, and pricing remained uncompetitive. The value proposition simply wasn't there. One early visit during the current transition stands out: I was looking for specific carpentry hardware, and the associate assigned to help was clearly unfamiliar with even the basics of the category. It wasn't just a lack of depth--it was a lack of fundamental understanding. That's a problem in a store that's supposed to differentiate on expertise. Now, with Ace back in control, I'm willing to give the store another chance. I recently stopped in and saw that they're undergoing a significant remodel. That's a positive signal. But ultimately, fixtures and layout won't determine success--people will. If management invests in hiring capable staff and training them well, this store can reclaim what once made it valuable: knowledgeable, solution-oriented service that justifies both the price and the proximity. I don't mind paying a bit more if it saves me time and delivers real expertise. That's the trade. Right now, the jury is still out. I'll give it another visit or two and see if the improvements go beyond the surface. M

We all know the prices are high, but ace is convenient with a helpful hardware man the way it used…read moreto be. But not now. Was talking to the manager about $700 worth of EGO batteries that are not working after one year and of course tells me I have to send it to the manufacturer. Don't buy anything that is not warranted by Ace or you will have a hard time getting your product replaced. Make sure you save all receipts because now they have new owners and the rewards program cannot duplicate my receipt so I can get this three year warranty on this battery . Now this is my problem. No one saves receipts for everything they do. More importantly Also bought two $10 bags of softener. forgot to grab them when I left because they are outside came back a couple hours later and the manager gave me a hard time about the receipt and Made. The girl that rang me up proved that I paid for them. I'm a regular Customer ridiculous way to be treated like I'm some kind of thief that would walk in there and tell them I'm stealing two bags of water softener. Will not be returning to this ace. and yes, the manager was the one acting this way. The same guy that saw me two hours before this. Tom would've never treated me this way

Complete rip off, they like to send disclosures after the fact when their technician screws up, and…read moresay they aren't responsible. Never once did they try to make it right. Horrible business

Tiffany was very helpful and delivered right away. We love our GE washer and dryer with a one year…read morewarranty for $1150. The delivery man, Cornelius was amazing and hauled away our old appliances down a flight of stairs like a real professional.

Worked here for a day on the pool maintenance side & they never paid me. Work their guys like…read moreslaves. Scum bags over here, DO NOT TRUST

The pros: Very friendly and helpful staff. I come in here a lot to buy parts for both my hot tub…read more(from true-value) and snowmobile oil, parts and accessories (from arctic cat). Every time I have been in I get helped very fast, in and out within a few minutes. They usually have everything I need in stock, and are able to order it within a few days if they do not.... Plus supporting local business is my favorite thing to do! The cons: not many. Sometimes hard to get ahold of them over the phone is the only thing I would say, so I recommend driving on over. 5/5 will continue to shop here!

We recently bought tons of tiles for our home renovation. When we walked in we were super…read moreoverwhelmed with all of the different options but we're so excited to adventure around. From tiles, to laminate to hard wood floor, marble slabs and so much more. Heck I wouldn't even be surprised if they had lions and bears too. Once we found the tiles we wanted, a staff member helped us calculate the boxes we needed, loaded up a cart for us and helped us bring it out to our car. Their return policy is totally fair too, they can take returns if they're in full cases but not opened ones. All in all. I cannot recommend floor and decor enough for your tile and countertop needs.

I had a great experience yesterday working with Markell. I would never describe myself as a handy…read moreperson, so remodeling any part of my home can become overwhelming. Luckily I got some advice to make an appointment with Floor & Decor, and I'm so glad that I did. Markell listened to my thoughts and what I was looking for. He patiently explained the differences between products and gave me much needed insight. My contractor joined me during my appointment and helped too, Markell got that I was relying on my contractor to make some decisions for me, like do I want sanded or un-sanded grout. How would I know that? Markell never made me feel excluded. He never made me feel like he was man-splaining, which has happened to me plenty of times in home improvement stores. He even helped me load up my car. I really appreciated his kindness, patience and professionalism. I will definitely return to Floor & Decor, and I'd absolutely want to work with Markell again. I recommend both.

Shout out to Dylan and Daniel. Thank you for your help, knowledge and most of all honesty. I need…read moresay nothing else about the others. If need the services of Audiosmith in the future I will only work with Dylan or Daniel. Rating my experience at this time is low. Thanks again to Dylan.

.... Great service and nice workers! Recommend for car services if you live in the area ...read more

Phyliss and Josie in window treatment were great. A real tem effort to get just the shades were…read moreneeded. So thoughtful and interactive. Thanks Home Depot!

Gotta give this location 5 stars for staff helpfulness. I had multiple associates offer to help me…read morein a single visit. Paint counter is always staffed. Other locations need to take pointers from how this place is managed. This is not the closest location to me but I'll drive a bit farther to make this my store.

Bill W. I had some issues with a Farm & Fleet battery, I…read morebrought it in to the Woodstock Il store on Tuesday 3/3/26. The shop assistant manager Mike couldn't had been nicer, he addressed my isuues and replaced the battery at no charge. I will be back the next time I need anything automotive. The service that I experienced was outstanding.

Sexist selection. Only one option for women's steel toed boots and no women's safety gear…read more(reflective clothing). There was a great selection for men in both