After going through the wringer with several pool companies in the area, Atlas Pools was a breath of fresh air. From the very first conversation, Brad and his team stood out as honest, knowledgeable, and genuinely invested in doing things the right way. The level of communication, professionalism, and attention to detail was unmatched. Every question we had was answered, every concern was addressed, and we never once felt like "just another job." They truly treated us like family throughout the entire process. The quality of work speaks for itself -- from design to execution, everything exceeded our expectations. Atlas Pools delivered exactly what they promised (and then some), on time and with zero runaround -- which, after dealing with other pool companies, means everything. If you're looking for a pool builder you can actually trust, who values integrity, craftsmanship, and customer experience, Atlas Pools is it. We couldn't be happier and would recommend them without hesitation. Thank you so much Brad!! read more

Love love loveeeeee my pool. I get so many compliments on it. it truly feels like a resort in my backyard. we had a few questions regarding our pump & they were super helpful in figuring it out. read more

Atlas Pools - Pool & Hot Tub Service Near Me - Oviedo, Florida

Before we made the investment to put a pool in, we spent months researching each business and I'm so happy we did. From start to finish and still months later, communication and help is always just a text away. The pool itself is a dream resort style pool. They were able to take our vision and bring it to life and now we spend most weekends using it. read more

We interviewed and were quoted by several local companies. when it came down to it Atlas by far exceeded our expectations from the start. They answered all of our questions and made sure to do everything we asked in a timely manner. Our pool turned out beautiful and on time And on budget! read more

Horrible, unprofessional company. They destroyed our property and did a poor job installing. We had to sue them and the binding arbitration board did their best to protect them. read more

Atlas Pools - Pool & Hot Tub Service Near Me - Oviedo, Florida

We moved to Orlando on 2/7/20 and based on a recommendation from our Realtor We contracted with Atlas to build our pool. Pool opened on 7/31/20. It was our paradise. About 4 weeks ago I noticed I was having to put lots of water in the pool. I contacted Atlas to come check it. I was told leak detection was only covered for 1 year. They would come for $350 plus additional visits. I hired A different company and they determined my pool of 2.5 years ( in the 3 year warranty) had 3 major leaks. The skimmer used in my new pool construction is no longer used. It appears to be about 10 years old and has multiple leaks. The main drains in the pool also has leaks. My paradise is now a disaster needing thousands of dollars of repairs. You would think Atlas, being a local family company, would be willing to assist in this fiasco they build. I reported all of this to Atlas and was dealing with Brody in warranties division. He seemed caring and said he would see what they could do. A few days later after numerous calls and emails, Brody informed me by email the 10 year old skimmer they installed in my new pool would not be covered by warranty. No explanation. At this point I needed to know about the main drains. Multiple calls placed to Atlas were never returned to this day. I did finally get an email from Brody saying main drain leaks not covered under warranty. I have asked by email for an explanation of this and none given. I believed in this company. I wrote a 5 star review and referred friends to them. I was a positive ambassador for them. Now, they won't even return my calls. Now I am left with a leaking new pool. We will have a bill for thousands to correct the poor pool construction of Atlas Pools. They do not care about their customers. They don't honor their fake 3 year warranty. Don't use Atlas pools for anything, you will learn to regret your decision as I do. 3 read more

Atlas Pools - Skimmer - Pool & Hot Tub Service Near Me - Oviedo, Florida

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What a mistake it was to use Atlas pools for our new pool. I would have given them zero stars since we have a pool. It finished and they're not standby their contractual warranty and not responding. We have been trying to get Atlas to finish this project since July and have been forgotten about or ignored. Now the communication is completely cut off on their end. We had remained understanding and forgiving time and time again. The work is sloppy and in areas not complete. Theres pieces falling off around the waterfall. There's holes in the coping and no grout in areas of our paving. There's a chipped tile from one of the patio workers. We even had a supervisor, Art, come to our house who explained that to get things cleaner for US to use acid to clean up the messy job since they likely wouldn't get it done. I'm sorry but it's not our job to clean up the job. He told us he or another supervisor would be there next week to fix it all. Brad Wemple the owner tells him to bring the coping to fix it and he showed up without it and says he will be back next week. NOTHING. This was in AUGUST. So we reach out again and then I was told that they have to wait until they another job in our area to finish ours. What? So then I reach out again and again and nobody responds. Then we got a letter from our village that states the work hasn't been finished so the permit is out of date. We are in a new community and other neighbors went with different pool companies based on our experience and we have total pool envy. They communicate and the work is CLEAN and FINISHED: we were told at the beginning by Brad Chambers "we may not be the most affordable but our work is the highest quality so you'll pay more." That was a LIE. Don't go to Atlas especially if you're not in their IMMEDIATE area otherwise you are NOT a priority and the MOMENT you pay in full you will be forgotten about. read more

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Our pool building experience with Atlas Pools was outstanding. From the design process to a finished pool, the experience was characterized by a great customer service relationship. Our supervisor, Art was very attentive in answering our many questions and exhibited a high level of integrity by having always fulfilled his promises. Considering what the pandemic did to businesses, Atlas Pools kept on schedule with our pool and actually finished ahead of schedule. The quality of the pool is excellent with many cool new water features like LED Water bowls and Deck Laminars that shoot bursts of LED colored water. Please see attached pictures. We were so impressed with Atlas pools that even after the construction of our new pool was completed, we decided to continue to use their services for weekly pool maintenance. We really couldn't be happier with our pool. Highly recommend Atlas Pools. read more

Atlas Pools - Pool & Hot Tub Service Near Me - Oviedo, Florida

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Pool built 7 years ago and had 2 leaks which we noticed because they did not do an auto fill which means we have to fill pool with the garden hose. Contacted the owner after we discovered this but was ignored .. I guess auto-fill is an option. We have had 3 pools built and no problems (auto-fill automatically included) and had no problems. Of course this was not Atlas. This has limited our long-term travel as we are insecure the pool will get too low and damage the pump. I wish I had posted this review a lot sooner . read more

Pool was started mid last year and never finished. . . Atlas has been fully unresponsive to complete the remaining punchlist that they have been provided Finally got their attention in mid October with Brody and when they finally showed up to fix all the remaining items, none of the parts they brought fit. . . they left and have not responded back ever since. It has been months. . . . add in Atlas let the permit expire which will now cost thousands. Definitely disappointed and tired of chasing them to complete their contractual obligation. Trying one last time to have them do the right thing. . . read more

I'm very happy with the service that I received!! since the beginning they have been very nice and gets the job done. It took 8 months to be done but when I look to my neighbors it takes the same time! My supervisor and all the team members have been working hard in Florida sunshine!! thank you again we have our dream pool!! read more

We have been under contract for almost a year and a half. The design and pool concept are amazing. Atlas just seems to be completely overwhelmed. They have apparently outgrown themselves. Almost no communications throughout most of the build. They can't seem to complete any phase of the pool on time, but they had a ton of excuses why (never their issue). They do have a couple great guys in the field but they are handcuffed by poor scheduling and incomplete or no answers. I have had a substantial leak in my pool since August and I am still filling my pool daily. If you are building a pool, I would recommend you doing it yourself before hiring Atlas. I have to give them a single star rating only because you can't do 0! read more

Atlas is the worst pool company there is. RUN do not walk from them. Just spent a lot of money for a pool. Over a year later we have water but the whole thing doesn't work. There's got to be a leak somewhere. When we turn the spa on, all the water in the spa disappears. Then fills up again, eventually. Our pool and spa are now 8+ inches too low. The bubblers we have won't work. It tries to turn on every 1.5 minutes and then shuts off. The pool water is so low, now the pumps are not circulating water, so everything is just sitting there. And they won't come out for another week to assess what's happening. Tried to call our warranty specialist but she went to lunch at 2pm. Called back twice after 3pm. Left multiple messages. Never heard back. And oh DON'T EVEN get me started on the disaster of the last year just trying to get it built. One contractor came over to finish his job. My windows were open, and I just hear him say "Wow. Atlas is getting really sloppy now." and he had to call his boss to say he couldn't do his job until Atlas cleaned up their mess and did the work properly. The gas pipe was put in wrong, so they had to rip up travertine, and now there's still a huge hole in our deck. Electrical was messed up several times. The list goes on and on. And on. Customer service? None. Communication? None. Please, please do yourself a favor and DO NOT hire Atlas. This has got to stop. I posted a truthful FB review and got blocked, got harassed on my personal cell (got called a Karen and more), posts got deleted from other FB groups, so I'm posting here. And if you think about talking badly about them, they try to silence you. read more

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Avoid this company if you value quality service, communication, peace of mind and overall peace of mind. This company will not communicate with the customer. The pool design was completely altered without any contact with us leaving us with a narrow area to do laps which was not the plan. The spa was moved into the pool without our consultation !!! Unbelievable disregard to our wishes and concerns throughout the entire building process. Stay far from this company. Life is too short to deal with a company that places themselves first and the customers abdolutely last. Brad refused to visit our home and pool to discuss our concern that the pool color was not what we had purchased. Even now after we have moved into our home, we are still waiting for paver replacement as a trip hazard exists. Avoidance and no communication is their best service. Avoid this company!!! Not worth the stress this company has created in our lives. Horrible experience Wrong pavers delivered, wrong color lighting installed, poor construction with clumps of cement on the floor of the spa, leak during construction and more. Avoid this company. read more

Don't buy a pool with this company that company is always gonna lie to you. I made a contract with atlas pool for building my pool almost two years ago. They took almost a year to make it. We were about to go to court. The company owner is gonna call you and he always promises you things he doesn't keep. I still hope that things will end in my pool and the company owner keeps promise me to finish the job and he doesn't. Please read this message and if you don't want to have problems. Loss of time and money. Don't hire this company read more

Terrible experience. Started punchlist almost a month ago. Almost nothing has been resolved. It's hard enough to get guys out, and when they finally make it, unannounced and unscheduled, they do not complete their Punchlist. I am having issues with Atlas and the screen guys. Atlas still has piles of trash laying around. I only wish I had enough room here to detail my entire experience. Email me at atlaspoolreview@gmail.com for a detailed timeline of events, pictures, punch-list items, and communications I received from Atlas. Do yourself a favor before hiring Atlas and please read my review so you at least know what you are getting yourselves in to. atlaspoolreview@gmail.com read more

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This the worst company ( everyone should look at their reviews ) Unprofessional , very poor quality, told us they did not care if we wrote a bad review ..This is obvious! I have hired a different company to do the repairs on our deck ...Winter Park BDC Enterprises out of Winter Park .They are AMAZING !!! As for your pool building needs Martin Pools in Melbourne blow Atlas out of the water ...They Amazing as well . read more

7/16 - I cannot emphasize this enough. DO NOT USE THIS COMPANY. They show pictures of high end pools. But in reality they will send out inexperienced contractors, build a very subpar pool, and completely ignore you once they have your money. They front load the contract to get most of the money before the follow up is done. Then they abandon you with an absolute mess. I posted pictures of how extremely bad the 'pool' they left us with is and the owner immediately had someone call us. That was surprising because it was next to impossible to get a callback from customer service when the construction was happening. They said they would have somebody out to evaluate. Then they asked for pictures and said they couldn't do anything based on the pictures. This company is absolute garbage. I have had three houses and put in three pools. My first two experiences were amazing. Atlas Pools was an unqualified, inexperienced disaster. What they left us with is not even close to what we asked for. Sign the contract and expect to never hear from anyone again except for the Project Manager who is 'overseei POOL ng' your build. He will give you endless excuses as to why you can't get what you paid for. THE WORST COMPANY EVER. read more

WORST SERVICE YOU'LL EVER RECEIVE from a pool contruction company. We purchased a new home and had our pool built with Atlas Pools, not only did it take 18 months to have it built but once the pool was filled with water not only did we still have a "Bucket List" of items that they left behind to be addressed but the pool itself had issues with leakage. It's been 2 years now and the Spa still does not have the jets installed, the contructors plastered within the holes and we've been given the run around on how someone will be by to take care of that issue. The marmol from the spa to the jacuzzi was never placed, granted again it's been 2 years now and to top off my list now the heater they installed is not working and we've been waiting 4 weeks for Customer Service to get back to us and let us know when someone can come by and have it fixed. If you're looking to have a pool built at your home and SERVICE is important to you, ATLAS POOLS IS NOT AN OPTION! read more

We started our progress in April and finalized the end of May. they didn't start building until last week of August & filled it the week of Thanksgiving. in that 7 month process. this company has been less than customer focused, everything is an excuse. A project manager that wanted to argue with you when you asked him a question. I guess it was having a tough time. he quit smoking and drinking so he decided he to take it out on his customers. When I've emails the owner last week and copied several Atlas people his response to his team was, " will someone respond to this gentlemen, and not even address ME or my concerns, or even an apology, I guess It bothered him that i sent him an email. 30 days after they have received all their money and filled the pool. I still have a pile of dirt in my back yard, plaster on my tiles, uneven finish in pool, unpainted pool deck, and nothing but excuses. Their response to the wavy, pitted pool floor is "In regards to the uneven finish that is normal because it is a hand applied product it is impossible for them to get that perfectly flat" When they came to turn on the pool, we pointed out to the guy that there was white plaster all over the tiles and he said, " You can scrape them off with a putty knife" Hello, that's what i paid you 60K for....... the automated equipment we purchased from them, he said you don't need to worry about that. Their Customer service manager Cameron talks down to you. not a person in their organization can or will apologize or take ownership of any of their mistakes It appears it is not in their DNA. I really liked the sales Rep, he was a really nice guy, but I guess they accept crappy craftsmanship and mediocre results. read more

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The building process was a nightmare with no real communication or management of subs doing work. We are now trying to have punch list items handled (for almost 8 months) on the pool we had Atlas build. We had pool school in June and even though I've sent many texts, emails and calls we still can't get the work done! read more

Michael came by and looked at property and quoted us @ $85,000, but said would be better if he could look at all options at his office. It was $120, 000- we declined and he called us back and said after speaking with owner, they could do for $106,000. Had problems with county approval and had to cancel- They kept our $10,000 deposit, but more importantly, when we went through contract for way to get deposit back, we found out Michael had changed depth from 6' to 5' and changed length of pool by 6'. If we hadnt cancelled, we would have come home one day to shorter and shallower pool and nothing we could do about as we had resigned without going through 30 pages of documents - I spoke to owner and refused to give any of our money back as he said he still had to Michael as he had done his job. For more information. call me 407-765-6181 read more

I really don't like leaving poor reviews for companies, especially in times as uncertain as these. I understand there are labor and material shortages due to the current crisis that has been going on since March 2020. To think or say otherwise is ignorant. However, when you are blatantly told one thing to your face prior to signing a contract, and then told a completely different thing 2/3 into the process, I feel there is justification in claiming a "bait and switch" tactic was used, hence, the reason for the poor review. We decided to move forward with our pool project in February/March 2021 and received quotes from several contractors. At this time, pool demand was very high, but not yet at its peak. We knew we were going to be paying a premium, but i was ok with paying a little more for quality work and assurances that materials were on hand and ready to go. I've witnessed neighbor's pool be built with little to no communication, and witnessed their frustrations. I wanted to make sure that the contractor we chose was very transparent in their communication and scheduling, and that materials were in house and ready to go. When we went to the design center to meet with our sales representative, Andrea, prior to signing the contract, we were assured that Atlas Pools buys all of their equipment in bulk and everything they had contracts signed on would not see delays due to material shortages because everything was "on the shelf". We were also told that communication during construction was clear, concise and consistent. Unfortunately, neither of those things have come to be true. 95% of the communication regarding work status and scheduling was initiated by my wife or I texting our Superintendent. Only then were we given "guesstimates" as to when work would be scheduled. The plumbing for our pool was installed back in the middle of September 2021; only last week (middle of October 2021) was I advised that the pool heater wasn't installed because it is on back order, and they have no idea when it will be arriving. When I firmly stated that I was advised prior to signing a contract that the materials were in house and ready to go, I was told that at that time that was the case, but then they were used on other projects and now they are on back order. A clear misdirection from what we were promised. I find out today that there is a shortage on aluminum, so our screen is 4-6 weeks out at a minimum. This journey that started in March 2021 (at the contract signing) is now looking like it is going to drag into 2022. Unfortunately, the negative review doesn't stop there. There were additional items that we were flat out told one thing at the contract signing, and then completely reversed during construction. Both my wife and I asked if Atlas uses water trucks to fill the pools upon completion of construction, we were told "absolutely" and that is included in the scope of work. We had asked this very specifically, because we just watched our neighbors fill their pool with their garden hose over the course of 2 days and thought that was odd. When asked about it again during the construction, we were told that isn't the case. We use our spigots and garden hoses to fill the pool. Another "bait and switch" move. *Edit: The lack of communication has now pushed into the punch list phase. A list of items that need to be completed are now going unanswered. **Note: I had written this original review prior to the pool being completed. I had taken it down because I was threatened by their Sales Manager (Richard) that if I left it up, my pool heater installation would be delayed. If someone were to ask if I could recommend Atlas Pools for their pool construction project, I could not at all provide them with a positive recommendation. read more

I talked to their sales rep. I was looking to get a quote on building a pool with screen enclosure. He just gave me numbers without checking the size of the pool or area of decking. I told him you are not going to come to give me the exact numbers because what you are describing is much higher than your competitors, and he was like: meh. He did not seem to like budget in the 40's, and he almost felt like trying to scare me off. Ok fine, thank you for your interest in my business. I hate businesses that don't even try to get your attention, or show interest in working with you. I know I am never calling them again. read more

DO NOT USE ATLAS POOLS! MAKE SURE TO GO THE BBB WEBSITE AND SEE THAT THEY HAVE AN "F" RATING AND AFTER DEALING WITH THEM, I KNOW WHY. We signed a one-sided contract with them in June, 2021 and nothing has happened yet. No permit. Nothing. The sales person, John, told me that only have one person who works on permits and they are completely overwhelmed. They basically, keep taking on customers and have no way to get the work done. We cannot get out of the contract without huge penalties. They don't have to let us know when the project will begin or end according to the contract so we have nothing to do but wait and see if they will do the right thing and get started. Can't believe we are locked into spending over $100K with a company we have no faith or confidence in. GO TO BBB WEBSITE AND READ REVIEWS AND HEED MY WARNING AND RUN AS FAST AS YOU CAN THE OPPOSITE DIRECTION!!! read more

Do not use Atlas pools to build your pool. This company is going to take your money and not do the job they promise. The lack of communication internally is awful. Enough said. read more

Have two issues with the pool system. An actuator for a water feature has failed and, of course, one year out of warranty. An LED bubbler that was replaced once before has mold/algae growing in it and the spout split so the bubbler is useless as a feature. They refuse to offer any assistance other than full price and a whole one-year warranty. $650 to replace it every other year?! Avoid this company! read more

Brad the owner will sell you on a good story and that will be the only good thing about Atlas. Do not have Atlas Pool build your pool. No matter how much you pay they do not follow up with repairs. Don't buy his cut & paste response about contacting him & he will take care of repairs, i have been contacting & emailing for two years. He will not be taking care of the pool & if you doubt me when you sign the contract you will be signing more legal contracts for lawsuits then the build of your pool. read more

The worst company I have ever dealt with. Nothing but lies and deception. 16 months and no where near completion of pool. Cannot speak with anyone at this company. Customer service is non existent. Consider yourself warned and look for someone else for a pool read more

9/27/17 res This is a 1 year progress report for our unfinished new pool construction, rather than a review of the final product. Yes, 1 year! We were told it would take 8 to 12 weeks for completion. To put this in context, our pool is approximately 10'X20' ft. rectangle, 5ft. deep. Approx. 350 sq. ft. of decking. No water feature, no rock work, no outdoor kitchen, fire pit, etc... We signed the contract for our new pool construction over a year ago and we're still not done. And just 7 weeks ago Bryan, the general contractor told us we would be swimming in 4 weeks... As of this writing, our pool still has no pebble-tec, needs spa/ plaster repairs/finishing and the decking was completed just a few days ago. In fairness we decided not to use coping and decking materials that Atlas used in all their other jobs, which contributed to a small portion of the time delays. Our sales guy, Fred was helpful throughout, however my wife and I did have to hunt down the materials we wanted to use as we did not want the usual Travertine, stone pavers or similar. Fred was helpful ordering the materials we found. The job has been riddled with delays, excuses, sub contractors arguing with me and my neighbors over parking and it's very common for several days to go by without seeing or talking to anyone from Atlas. On average, the workers will work about 1 day every 1 to 2 weeks. The general contractor has rarely ever called us to let us know if or when someone will be by to work on the pool resulting in me having to come out at 7am to tell the workers to move their vehicles so I can get my car out of the garage to go to work. It's also very hit or miss if the general contractor will be here before or while a job is being completed resulting a few jobs having to be redone. The pics below were taken the day of writing this review. I'll post more as the job continues to be completed... UPDATE: 1/10/18 We've used our pool/spa several times over the past couple months and are excited we've been able to do so. However, as I write this update my spa is empty and there are still several issues with the quality of work. 1) The decking grout comes out with every light rainfall and/ or hosing/cleaning. Atlas has tried to fix this two times, but it keeps happening. Obviously they are using the wrong type of grout, repeatedly. 2) The same 12x16 piece of coping on the spillway keeps coming loose. Atlas has just fixed this for the second time this week. 3) The Pebble-tec in the spa is very splotchy. This is partially due to a repair that was poorly executed. The spa seats were various dimensions (wavy), which varied by 1-inch + in various places. To correct this, Atlas had to grind down the pebble-tec and spot repair different areas. These repaired areas were much lighter in color. They said it would get better over the next 30 days, which it did not. Now, as I write this update, my spa is completely empty and has been for the last 10 days (10 days ago the GC said someone would be out in a day to fix it). read more

Atlas Pools - new pool progress after 1 year - Pool & Hot Tub Service Near Me - Oviedo, Florida

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Atlas Pools is not a pool company, it's an answering service that routes you to other companies. I unfortunately got BM Wemple. It's been 10 months and my pool is not finished and I am being threatened with a lien on my house unless I pay. Every renovation was finished poorly and damaged something else on my house or my lawn. They also tried to scam me into replacing a working pool motor. They will not communicate and they will not work with you and you will be left with something that looks worse than what you had. read more

we started a pool remodel and addition with them in Sept. of 2021, with an estimated completion of Dec. 2021. It is now Aug. of 2022, and we are just at the halfway point, and haven't been able to get a hold of anyone in over a month. We are now on our 4th project manager, and everyone keeps quitting the company. Find another company to work with. read more

Do NOT to use, Atlas Pools of Central Florida Our pool was filled towards the end of August this year and the finish looked terrible as soon as it was filled with water. After brushing and treating without the stains fading, Atlas said that the pool would need to be drained and acid washed. They came sometime in the 2nd week of September to do so. Once the pool was filled for second time, it again had a lot of stains. Not imperfections or blemishes. Large stains and streaks. Atlas again said that it needed to be drained and acid washed because the first person who acid washed it didn't do a good job. So against or better judgement, we allowed them to drain and acid wash our pool again. This is the end result. I waited for a bit to contact Atlas pools because we had already been threatened by their owner several times and I just wanted to be done with them in fear of retaliation by him. After talking to a lot of people, I decided that I needed to contact Atlas because we paid a lot of money for our pool and it should not look this terrible. I contacted them today and they are stating that it is not covered by warranty because our "pool chemistry is not correct", (even though it is totally normal for a new pool and would not cause these types of stains). So their answer was to contact pinch a penny to recommend a chemical to fix it. Meanwhile, it's been like this since day one of water! Please whatever you do, stay away from Atlas Pools. Let my pictures be the proof you need that not only are they a terrible pool builder, but they don't stand behind their work and have the most awful customer service I've ever experienced. read more

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This is the absolute worst pool company to do business with. They don't deliver a finished product, once you have paid in full you will be ignored and kicked to the curb. Atlas pools does NOT deliver as promised. This is a Third Class pool company at best. Not a custom pool builder. I have complained about the quality of work, yet nobody will return my calls or follow up to try and resolve. It looks like I will have to go to arbitration to try and get what I paid for. Beware of a pool company that wants full payment before a finished job. I do NOT recommend Atlas Pools. I wish I had never done business with them. read more

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We love our atlas pool!! It's been a little over a year and it's been a great investment!!! Audi was awesome to work with and anytime we need anything or have any questions the warranty and service department responds immediately! Best Decision Ever!!! read more

Atlas Pools - Pool - Pool & Hot Tub Service Near Me - Oviedo, Florida

Read the reviews people! They have low stars for a reason. Pay attention! Worse company in history. Worse service I've encountered of all time. Atlas is by far the most unreliable pool builders. My experience have been nothing shorter than a nightmare that won't end. Ty the Project is useless and rude. He argues with you and could care less if you need him. His response is "we are building other pools." After reading the other reviews it's obvious they do this to all customers. Sad that management fails to step in and look at the staff. They should be reported by the better business bureau. It took a year to build my pool. Still cannot swim in my pool. Pool was leaking, massive water bill they will not take accountability for, sloppy pool building job and most importantly my pool color is wrong. Even though it's in the contract I wanted blue the color is a dirty green. They will not correct it. In fact, no one calls you back and the project manager is useless. I wrote to the VP twice and no reply. Stay away!!!!!!!!! You will regret going with them. My neighbor pulled out after they saw the nightmare I've been dealing with. Worse pool builders in history. Good luck trying to reach someone after they take your money. Worse experience ever!!!!!!!!' read more

We are at 23 months since our permit was turned in and STILL can not use our pool! Was told 4-5 months! MONTHS between each step in the process, TERRIBLE communication (even to the point where we've tried to talk to the pres of the company and were told that he doesn't take customer calls!)... And now that we finally have the pool filled with water, we have a leak(s) AND underground pipes crossed! Trying to find out when these major things will get fixed is like every issue we've had - no response or "pass the buck" or "over promise and under deliver". And now they are "holding hostage" our smart technology because they say we owe $400 for work they did NOT do! I could go on... My husband has spent literally hundreds of hours working on this pool because of the slack of this company! We just want it to be done! read more

If you want quality service, go elsewhere. A good bit higher cost than their competitors. I thought that since Viera builders was using them for their homes in Viera, they were going to be professional and timely and worth the extra cost. Paid a lot for a fairly average pool, and had to wait a month after the hole was dug to see any work. When the pool was finally done, extremely poor follow up with their warranty and subcontractors, leading to more than a 3 month delay in full usability. One excuse that was used was waiting for good weather, even though the weather remained sunny and fair. Entirely unacceptable. There's better value at equal quality out there. Seek it out instead of Atlas Pools. One bright spot is that the job superintendent was generally responsive and attempted to assist when able. read more

DO NOT USE ATLAS POOLS. Once they have your money, they do not communicate with you anymore. We contracted with them in May of 2021. We are staring at our empty pool (frog pit) for months. They said it would finally be done on the 4th of July. WRONG! One excuse after the other and now, since they have almost all of our money, they will not communicate. We have tried for 3 weeks to talk with someone. BUYERS BEWARE, DO NOT USE!!! read more

Terrible job! 7 months after completion punch list no completed. During installation they cut my neighbors water and sewer line and told me I was responsible. It wasn't until I escalated the issue that they agreed to pay to fix the problem. Days later, they cut the neighbors cable line. Company representatives are condescending and provide different answers depending on the day. Buyer beware. I spoke with Brad and he told me his company does not care about reviews. Today, he told me he would take of the problems, then told me he is terminating their relationship with me. Then told me to go to arbitration at the cost of 3K. This pool has been a year long disaster and I guess now they have decided to walk away and not complete the job they were paid 85K to do. To add insult to injury, they took pictures of my pool which they told me they were for internal training and quality purposes only. They have posted these pictures to their site and social media with out my permission and told me too bad they did not break any laws. This company is morally bankrupt and unethical. Not to mention abusive when questioned. Please stay away from them. They promise you the world and do not keep their word. read more