I hired this company, because my husband was ill and could not take care of our pool. They…read moreassured me that my filter would be cleaned every month and anything that needed attention I would be advised of. My husband discovered, after hearing them beating on our filter with a hammer, that they had broken a pipe and merely fixed it with tape. Of course, it was our fault, not theirs Even though they were the only people to touch our equipment in the year we used them. We recently had a company come and redo our pool Solar and while doing that they took the filter apart and looked at it.. They did not believe that the filter had been cleaned in the year that pinch a penny had been servicing our pool. The solar installers cleaned our filter as best they could, but now due to Pinch a Penny's lack of service we must replace our filter. If you value your pool, you will not use this company. The manager also said that he had received weekly reports on our pool, telling him everything that had been done. We never received one report showing what had been done. This company is bad business, stay away.

Contacted this store to schedule service call on my heater. Had significant issue with the service…read more"manager" Brandon who came out. When no one called me back from the number on the invoice I went into Oviedo store and spoke to Owner Steve. He would not assist and said it was a different stores service dept I have to deal with even though they are jointly owned. Do not bother with this or the University store they are rude and not honest

Everyone in the showroom is great! Answered all my questions and we were even able to get in a hot…read moretub to feel it out. They have several with water in them on their showroom floor. So excited to use our Dream Maker Cabana. Just got delivered today! By the way the delivery team was amazing! They put everything together and took away all the trash! Best place in town. Go check them out!!

The showroom is great. Lots of choices. Just know you get what you pay for. We had a fiberglass…read morehot tub for 15 years that worked great and easy to stabilize. This new one we purchase 9 months ago is the hard plastic and it is a nightmare. Nothing but hassles. We are very disappointed. It's hard to stable use the chemicals, had to have it repaired twice under warran Ty and now the heater went out. We are extremely disappointed with this purchase.

Just had Dave Smith working on a repair, thank God it was a simple one, but Dave was a consummate…read moreprofessional, kind, and informative. I don't know if you can ask for someone while scheduling a repair, but I wouldn't ask for anyone else.

We purchased a spa from this place 3 1/2 years ago. We continue to purchase supplies from them…read morethroughout the year. Being a past customer gives us a small discount which helps to lower the cost of operating. The spa is a Hot Springs salt based system, so very little maintenance is required due to a lot of automation of water quality tech built in. There have been a few small items requiring some fixes, but have been covered by warranty which is a bonus and another reason why we chose this spa system.

I want to give a huge THANK YOU to Dave, the unique pools and spa technician who fixed our spa…read more Dave let us know 2 hours ahead.of.time when he would arrive and arrived right on time at our home. Dave diagnosed the problem quickly, tested everything and got all up and running for us in no time. Great personality, very professional and highly recommend Dave and Unique Pools and Spas to others. Thanks again!! Randy & Jessica Dutkiewicz Yulee, Florida

Before buying a spa from this group you would be doing yourself a favor to shop around and do some…read morecomparison pricing. We were led to believe the 2021 Wellis spa model we had decided upon was a good value at the Mercy Drive Store for $12,000. However, as we had just started looking we decided to shop around and our wallet is so happy we did. We ended up getting the EXACT same model (except a 2022) for $7499.99. Everything written into the $12,000. package at Unique PSB (steps, cover and @ Ease sanitizing system) was also included in the better priced deal. It was all delivered free of charge to the spot where I wanted it in my backyard set-up! It should also be noted that even the Unique PSB in Jacksonville gave me a considerably better price for the exact quoted system than the store on Mercy Drive. On a positive note- even though I would never buy anything from the store on Mercy Drive in Orlando, I will say that Alan, the salesman, spent a lot of time with us and answered all of our questions quite well. He seems to know "his stuff" and it is unfortunate that we were not able to purchase from him because he did spend a great deal of time with us. (I live in Orlando- not sure why my posted review says I am in CA!)

We had decided to wait for our next hot tub, until we had our patio refinished and now that we've…read moregot it we're LOVING it! The whole thing is so relaxing and therapeutic at the same time Malcomb at Spas Etc. was so great to work with!

Great products and more importantly; great installation and service. Very happy with the…read moreprofessional installation and sales support.

Working with Bob and the delivery crew was a pleasure. We got exactly the hot tub we wanted and…read moredelivered on the day it was promised. The crew set it up, stayed while the hot tub was filled and explained how to use and care for it. We've been in it every night since!

We bought a 2024 Pulse from the Limelight Collection and it was just delivered this week! From…read morestart to finish everything went well!! Loved trying the spas out to be sure we got the right fit! Bonnie was a great help in the showroom. Kevin, Kevin and Steven delivered and set up -took roughly 2 hrs. Kevin walked me through everything as I have never owned a spa. We have been in it every day since ! Our neighbors really love us now! We are the go to spot! :-) Keeping it at 90 for the summer So refreshing. EASY care! We chose Freshwater Ozone System- smart choice! Very happy !

The store is much much different now that it's under different management (not sure if same…read moreowner?). When I used to come here I was always greeted by the same team of people and they became familiar and were always friendly, helpful, and honest. Now there's a different gentleman who manages this location and doesn't seem as on top of things. There are some younger employees there that seemingly have an unpleasant attitude (at least most of them) and that's if they speak to you. Have gotten inaccurate pool tests recently. Just doesn't seem like customer service and accuracy is a priority now.

We are having a pool party for my daughter's 16th birthday it's a Alice in Wonderland theme and we…read moreneeded to clean out above ground pool so it's ready for her party which is coming up this Saturday. So with all that said first my wife and my daughter went to the Pinch-A-Penny Pool store to get what we needed to clean the pool which was some chlorine and the employees there were really awesome my daughter was looking @ some thermos cups they asked her which one she really liked and they gave it to her for free because it was her birthday. We brought back the chemicals and used them on the pool and for some reason something wasn't working because the pool wasn't turning the right color. My wife and I went back to the store with a water sample to se what was wrong and why the water wasn't cleaning right, so Parker tested the water told us what was wrong and recommended what we needed to get the pool ready for our daughter's birthday and he also gave us a discount on the chlorine that we bought. I really love when associates go above and beyond with their customer services, it means they are dedicated to their job and they want to give you the best service possible. I would really recommend this Pinch-A- Penny Pool store because they provide great customer service.

The team came today to install my hut tub they sure made up fir being late…read moreThank you Mat and team you did a great job I would recommend Spa Kingdom

This company destroyed my heater exchange because they did not maintain the chemical balance…read more Jandy is owned by flo Rida and because spa kingdom used improper chemicals, they caused over $5,000 damage and voided my warranty. Shame on Matt Smith for his lies and deception. He called me a bully (typical male response to a highly educated informed woman). Stay far away! We have a court date next week and I'm sure i will win my lawsuit.