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    Atmos Energy

    1.4 (164 reviews)

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    So I called Atmos on the 16th and asked them about my bill because it seemed quite high. They said that they were sending someone to test for leaks. At this time my wife and I were out shopping and I asked if they could send someone a little later. When we arrived home, we had a yellow note on our door telling us that our gas had been shut off because they could not get inside. We use gas for cooking, heating the home, and for the water heater. So after reading this, I called Atmos and they said they would send someone right back out. The first phone call was placed shortly after 8 PM on the 16th. At this time they stated that they were sending someone. I called again at about 9:30 PM, and again shortly after midnight, and AGAIN at 2:40ish (twice). FINALLY, someone showed up at 4 AM the next day! They stated that we had "leaks" and needed to have them fixed before they could turn the gas back on. Completely understand this part... so we went to a hotel for three nights while we had our entire house re-piped. When the plumbing company finished the work, they contacted the city inspector. The city inspector was out within two hours (2PM), and upon completing his inspection, he contacted Atmos to let them know it was ok to turn on. We came home at about 7 PM and expected to be able to use the heater/ water heater/ stove, however, the gas was not turned back on. I called them at 8 PM and they said that they would send someone right over, and they would call me to allow me time to get to the house from the hotel. Nearly three hours later, I received a voice message stating that they were at the house waiting for 30 minutes. However, my Ring doorbell shows them pulling up, ringing the doorbell, then hanging a yellow card again. So today, I called at 8:14 AM, they said they were sending someone over shortly. At 11:05 AM when nobody had shown up, I called again. Same thing at 3:57 PM, 5:54 PM, and now 7:51 PM, and STILL NOBODY HAS SHOWN UP! We checked out of the hotel today because they assured us that someone would be here to turn the gas on, and now it is 29 degrees out and we are, literally, freezing. WE WILL BE SWITCHING TO ANOTHER ENERGY SOURCE FOR OUR HOME AS SOON AS POSSIBLE! I refuse to deal with a company that cares nothing about the people paying their salaries.

    Example of monthly bill with NO gas usage during the billing cycle.

    Exorbitant fees charged for NO usage of gas. We have a vacation home in Fredericksburg, TX that we put on the short term rental market. This summer, with the excessively high heat, we have had no bookings for June, July or August - which translates to no gas usage at our home. Despite this, Atmos Energy charges us $41.33 in customer fees and surcharges just to keep our account open. This amount is beyond excessive. In contacting Atmos to inquire and file a protest, we are told they do not adjust, waive or credit any of the fees that are charged. This company has over 3 million customers across 8 states and they can't credit one account a portion of three months bills for non-usage? This is ridiculous. This is another example of a greedy corporation that only cares about their bottom dollar. The City of Fredericksburg would do well to bring in some competition in the market space so that customers had the ability to choose their gas provider. As it stands, Atmos has a monopoly over the city and they appear to be able to impose whatever fees and charges they want at leisure with no oversight or real justification for doing so. Just as a comparison, our primary residence is in Spring, TX and our gas provider is CenterPoint Energy. For a family of 4 using gas all month long for daily showers as well as running the dishwasher, washing machine, and sinks our average monthly bill in the summer is just over $30! That's with usage! Yet with NO usage, we get charged over $40 by Atmos. Atmos is uncooperative and needs to be investigated by FERC. I'll be filing a complaint with them as well.

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    3 years ago

    Horrible! There needs to be another option. Can't get service no matter how many times we call or send an email. It's been a month...

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    Review Highlights - Atmos Energy

    When we had to cut off the gas, a nice, caring service man told us and helped us light our pilot lights.

    Mentioned in 3 reviews

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    Robinson Electrical

    Robinson Electrical

    4.5
    (49 reviews)

    Words cannot accurately describe how unbelievably awful it is to work with David. I hired David to…read morewire a hot tub at a property I own. We scheduled it for 7 am 2 days after our agreement. David confirms the appointment. At around 1 am the morning of our appointment, I get a text from David demanding I pay him 50% of the project immediately or he won't show up. Normally I would tell him to kick rocks, but we had a very serious deadline and could not get anybody else at that point. I paid it, and asked for David to provide his license and insurance info that he had promised, which he didn't. David then showed up late, never even communicated with us the status at all. At around 6 pm I texted him for an update and he simply said, "I'm done working for the day", with no notice of when he would continue or when the job would be done. I followed up asking for his insurance info that he had never provided and he then went on a rant about how he was the best electrician in Dallas and that I didn't need to worry. I then decided to stop by the property to see things, and found that David had used MY work equipment without asking and had cut numerous holes in walls throughout the house with no notice and left random mess all over the place. Sheetrock and huge chunks of insulation were scattered all over the floor. No attempt to even clean it up. My dogs tried to eat the insulation. It was a disaster and huge safety hazard. I sent David photos of the holes in the wall and asked him to confirm that he would be repairing these before completion. David then said, "I don't do sheetrock." I then stated he should have absolutely told me he would be cutting holes he has no intention of ever fixing before doing so, as I now have a nonrefundable photoshoot for the house scheduled tomorrow, and giant holes in the wall. David apologizes and says he can help me find a handyman to fix them. So I spend all night scrambling to find a handyman without even knowing when I can get them to the house because David won't commit to when he will finish. We now get to this morning, where I get numerous messages and phone calls from various phone numbers claiming to be David, demanding I speak to him. I tell him I don't need to speak to him, and that he needs to finish the job, quickly. He demands again that he will not work unless he speaks to me. I call him. He then demands I need to tell him I'm okay with him cutting more holes and that I will ignore the undisclosed giant holes he cut. I tell him I'm not okay with ANY of what has gone on here, but that I really don't have a choice at this point. He then says I do. And I say, "so you can complete the project without the holes?" He says no. I say, then I have no choice, and I inform him I have my backup handyman waiting and to finish by 3 pm. I then ask him when he is going to finish, and he tells me that his quote says it's a 36 hour project. I ask when he will be done. He refuses to answer, and just repeatedly demands that I need to guarantee that I will pay him his full price when he finishes and waive the damages he caused. I tell him I already agreed to pay him during the initial invoice, have already paid him 50% due to his refusal to begin without it despite these issues, and that the constant reassurances while he repeatedly leaves at random times, refuses to give a clear completion date, and damages my property, are ridiculously hypocritical and that I will not be threatened into doing anything extra for him ever again as I had already prepaid him for his work that he didn't do. He then says I must text him reaffirming that I will pay him the full price while expressly mentioning that I will overlook the damage to the home. I tell him no, and then he quits and demands I let him back into the home unsupervised to gather his stuff. I tell him I will not be doing that, and that I will wait on police to be there for him to do anything at the property since he has quit. He then refuses to coordinate with me to get his stuff, and just keeps repeating that he is coordinating with police to do a civil standby. I sit here waiting for hours, and then he randomly texts me threatening messages telling me he will call the city inspectors and have me shut down because he knows them personally. So he then extorts me. Even now, as I update this, he continues to threaten me for the 8th time just today. His communication is BEYOND BELIEF AWFUL. He is lazy, makes random unreasonable demands and refuses to continue work unless met, has no problem using your tools and equipment without even asking, and does terrible work to boot, while texting you nonstop about how he is the best electrician you will ever have. If you enjoy self harm then he's the electrician for you. Otherwise use absolutely anybody else. Even your grandma. ANYBODY BUT DAVID. Oh and he refused to refund the 50%

    David Robinson is a talented, hard-working, diligent, and honest electrician. An entirely fair bid…read more Willing to adapt to the ups and downs of a project. So long as you can, be flexible too (be a little flexible, I mean), I would recommend working with him without hesitation.

    Atmos Energy - localservices - Updated June 2026

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