I called to make an appointment. The receptionist was very annoyed at me, i could tell in her tone…read more Then I chose the date with her and asked her the address and she said it's on 20A. I asked for the full address she said it fast and told me she had a lot going on and cant be answering all my question and was talking to the vet in the background and said " she keeps asking me stuff, here we go" So I hung up cause she told me she was too busy. The vet called me back and left a message and told me not to hang up and I was rude for doing that and to never call his office again. Maybe he should train his employee on her manners and thank me for not yelling at her as she was treating me awful and I never spoke rude to her. So don't call on a busy day I suppose!

This place works miracles. I am not a rich person and what most of the western ny clinics want to…read morespay and neuter is absurd. You would think that with the growing population of cats in most populated areas the Gov't would offer relief, I know they offer lowered fees for people on medicaid or welfare, heap etc.. but what if your on the borderline. Your only resort is to take a small loan from your bank to have your cat spayed/neutered. The aurora park clinic is very inexpensive $80 for spay/neuter and that includes shots for rabies and distemper. Very professional and very polite service I highly recommend them to anyone with the desire to save hundreds when treating your pets health care

We're so happy we found Hearthside, it's a small non-profit no-kill shelter with a huge heart. We…read moreadopted our sweet kittens in July 2015 and they've completed our little family every since! The volunteers at Hearthside are some of the most caring individuals we've ever met. The litter was born several feet under a barn and the volunteers spent hours rescuing them. We worked mostly with Bonnie, and I can't rave about her enough. She is the most kind, gentle caring person who fights so hard for animals. Not only did she let us visit the kittens every week until they were ready for adoption, she is still always available, months later, for any questions we may have. I even found an abandoned baby bunny in danger and after asking her for advice, she adopted him, nursed him back to health and now they're best buds! We were originally considering adopting from a breeder but can't even express how much happier we are that we found a local shelter and saved two beautiful babies with the help of amazing volunteers. Most people start their search at Lollypop (which is also great) but you'll never regret supporting local, smaller shelters. Thank you for everything Hearthside!

Dr. Tower is amazing. Unfortunately, I never had the pleasure of meeting Dr. Theresa, but she chose…read morea wonderful vet to take over her business. Dr. Tower is truly caring and takes the time to let your pet acclimate to the new smells, sounds, and people. Snacks hShe's moving toward full Fear Free practices, which is wonderful for all pets. Molly approves.

Switched to this clinic after getting frustrated with a different vet office. Had to wait a bit for…read morea sick visit but that seems to be the trend everywhere. Due to COVID, the clinic made adjustments that have far exceeded my experiences with other vets. I called when we arrived and a vet tech came out to ask a series of questions and to take my cat in. Once the vet was ready to see my cat, they sent me a text link to telehealth and I was interacting with the vet and tech throughout the entire exam. They were thorough and compassionate with great communication skills. The tech brought my cat back to the car and I was given a detailed explanation of next steps for getting my cat back to good health. Both the vet tech and the vet were fantastic!

We picked up our Benny in Mid-November and wanted to wait to post a review on our experience with…read moreour first Family dog. Benny has exceeded all our expectations. Our vet gave him an A+ first check up, he's incredibly intelligent and most of all he learned very quickly how to adjust his play style between my wife and I and our two young daughters. Picking a Goldendoodle was the right choice for our family, getting one from Kathy made it a home run. 10/10 experience and we will recommend Lovely Doodles to all our friends and family.

I adopted Franklin, our golden doodle from Kathy. Franklin is an extremely friendly, happy and…read moreplayful four month-old pup.Highly recommend!

Our kitty Taj has visited All Creatures many times over the years. Last week at the age of 17 he…read moremade his final visit. It was obviously VERY hard for us but we knew it was the right thing to do. Dr Albert was absolutely fantastic as he kindly and with obvious passion explained our options. When we brought him in that final day the entire staff was the same way, explaining the process step by step and allowing us all the time we needed to say our goodbyes. The treatment we received from them made the day a little easier. I will be eternally grateful to them all. RIP Taj. 2025-16

You need a new receptionist! I wouldn't come here just based on how rude and uncaring this person…read moreis on the phone. Your vets may be amazing, but wow!!!! This is not how you treat new customers ....ever!

I was going to the founding vet for a few years. followed vet to different places. then vet got…read moretheir own place. still ok vet. had alot of confidence and trusted vet. I thought we had a positive experience. I was given private number to call. never abused that privilege.until I had a bird that needed emergency care. she recommended going to college for better care. she was not available. on the way I was recommended to go to go fund me for money to pay for vet visit I was overwhelmed by the generosity of people to help me pay for vet visit. There was talk along the way to vet. people asking why my vet sent me to college. also there was talk of sending money to my vet for care. so my vet name was mentioned. some people had negative thingsto say about my vet . I defended my vet. an ex employee of vet was on that chat. she was telling my vet I had negative things to say about them. I defendEd them. that was not mentioned to my vet. Anyway, because of conversation, I was banned from that practice. I was devastated that after so .many years. she dropped me without even talking to me about what happened. I was shocked. I think her techs need to stay out of situations. it's been almost 10 years since this happened. still she holds a grudge and yes I do now too, because she didn't have the trust in me to talk it out. for all the years she provided excellent care. it took one incident to end it.

I had to bring my bird that passed away for cremation, and Sam was great in answering all my…read morequestions and she was so very patient with all my talking (about my bird's story, how this happened over the weekend , etc.) .She was so kind that even though I went there for an unpleasant moment as a pet owner , I ended up having a good & strong Sentiment saying farewell to my beloved bird there . Planing to come back for my other exotic pet's exams & vaccinations . Thank you Sam and all the Team!

I adopted my cat from them. She was in Petsmart and I fell in love!…read moreShe is beautiful and gentle. I was encouraged to stay in contact & they were happy to answer any questions I had. Definitely recommend!

I adopted my cat Lily from Second Chance and it's one of the best decisions I have ever made! Since…read moreadopting her I have also started volunteering with them. They have cats in many different Petsmarts and Petcos around the north and southtowns and even more animals in foster homes. If you're looking for a new cat/dog definitely get in contact with them - everyone cares so much about the animals and will help find you the right one!

Cannot say enough good things about this vet. Amazing. Doesn't try to take you for every penny…read more Lets you know "hey we need to pay attention to this" but doesn't have to be addressed! Love it here!!

I've been going to this vet clinic for over 20 years. In the past 5 or so years, it's really gone…read moredown hill. They don't answer phone calls or follow up, the staff seems annoyed by you asking questions and recently I had an AWFUL experience with Candy - one of the receptionists followed by a phone call with the clinic manager who brushed me off and said I must've had a bad day. That was the last straw for me. I will not take my animals where I am treated like an inconvenience. It's really disappointing how down hill this whole place has gone.