I've been going to Tower Square Jewelers since around 1997/98 - they have always taken great care…read moreof me from purchases to repairs to custom made items. I recommend them highly.

Friendly and honest. Charged only $5 to remove links for a watch bracelet compared to the $30 we…read morewere quoted elsewhere.

Beautiful showroom filled gorgeous pieces of gold. I looked at the cross pendants and gold chains…read more Friendly staff. Comfortable environment.

Had my ring made and it came out so beautiful! Ray is very knowledgeable and was patient with my…read morequestions. We've come for ring sizing and repairs also and the staff is great. Will definitely recommend!

We trust Richard and his staff implicitly with all of our jewelry needs! He made my past grand…read morepatrons jewel (masonic) for me, and it so beautiful!! Please see him and his staff! They are awesome!

I had a ring custom made and Richard was FABULOUS!! If you want something special to be made for…read moreyou then you need to go to Facets! Great service, patience & fair pricing. A+

Great experience every time. Been using them for all jewelry needs for years highly recommendread more

Sami and the guys are awesome.. great at creating and designing rings, very friendly and easygoingread more

After much research I decided to utilize New England Gold & Silver Jewelry. When I placed my…read moreinitial call they were courteous and knowledgeable. When I finally visited the actual store I received excellent customer service and was amazed with how quickly my visit was completed. I would highly recommend this jewelry store for buying and selling jewelry.

The folks at New England Gold & Silver Jewelers are fabulous to work with! Thorough, patient, and…read morethe work they did was perfect. I had my claddagh ring repaired and they made it look better than new. Would definitely stop there first for all my jewelry needs. Thank you!

My ring lost a small diamond on the band. We came specifically here because the place my husband…read morebought the ring sends out for repairs. I wanted in house! With no chance of it going in the mail and also I knew who was working on my ring. They gave us a quote right away and had it finished within 2 days. It came back shiny and clean and they give you a little jewelry cleaner with their info on it in your bag. I would go no where else for any more repairs. I can't even tell which diamond was replaced , it's seamless.

Very knowledgeable and efficient family business. I was given great advice on how to resize my…read morerings and cost options when I developed a random allergy to my bands. I appreciate the lack of pressure to make such a big decision, and willingness to educate me. Will return.

Very poor customer service. Promised me an appraisal every week for 2 months. Each time we spoke he…read moresaid he would have it in the next day or two. After a month, since he never sent it, I asked him to just give me a reasonable time frame. Once again he said in 2 days and once again it was never received. If you can't do something for a customer you need to let them know and not string them along - it's just common sense and good business.

First.... I don't know anything about diamonds but my fiancé does and she loves it. Joe was…read morepatient, informative, and accommodating throughout all of my indecision. With my crazy work schedule Joe was super accommodating opening up the store despite his publish business hours. This will be the only engagement ring I buy but now that I'm getting married certainly won't be the last piece of jewelry; and Joe will be our jeweler.

I went in last night to inquire about resizing a gold ring from size 5 1/2 to 4 1/2, and the…read moreexperience was disappointing from the moment we walked in. Upon entering the store, it appeared closed. There were ripped-up dog pee pads on the floor, and the space felt unkempt and unprofessional. A man eventually came out from the back, seemed visibly annoyed, and barely acknowledged us. When I asked about resizing the ring, he handed us a ring sizer with little explanation. When we asked for guidance--specifically whether the ring should fit tighter or allow room--he offered no real direction. I then asked about the process for resizing, and he immediately quoted $200, stating that they are "the best in the area" and that everyone else is "learning from them." That price raised red flags. Since then, I've contacted two other reputable jewelers who both quoted $50 for the same exact resize. Additionally, the man was wearing a shirt that was ripped, stained, and literally held together with a pipe cleaner. Presentation matters--especially in the jewelry business. I've worked closely with people in this industry for years, and jewelers are typically polished, respectful, and detail-oriented. This experience was the complete opposite. Based on cleanliness, professionalism, attitude, and pricing, I would not recommend this business.

Greeted with pee pads and dog poop at the door. Asked for the price to adjust a watch and was told…read more$30 without him even looking at it. He said everyone's prices were up. We knew to leave. Went to another jeweler and it was only $5! Never again.

I bought some nice gifts here. The owners have a vast amount of cool products for sale and the…read morecustomer service was excellent. The jewelry they sell is very unique and a must see. I highly recommend.

Adorable local gem. It is small, but packed with oddities and jewelry. The owner is very…read moreknowledgeable and talented, almost all of the jewelry is handmade by her and the craftsmanship is wonderful. Candles, sage, crystals, local art, jewelry, incense, skulls: this place is a perfect blend of witchy and elegant. I look forward to every visit, the inventory changes often enough to keep it fresh, but the staples are always there so know what to expect.

I called and spoke with Lisa regarding having links taken out of a watch that the band is made of…read morebamboo wood. I went in yesterday afternoon, Lisa remembered the conversation. She asked the young lady in the back, I believe her name started with an M if it was doable to remove links. She said it was. I was asked if I wanted to leave the watch or come back. I opted to wait. They tried the watch on and decided two links was enough. Great job and the cost was $10.00. The service that Lisa and her staff provide is top notch. I would recommend going to them to handle any of your jewelry needs. Thank you Lisa Hefez and staff.

I lack words to express how much my wife and I appreciate the service we received at Hefez…read moreyesterday. My wife will have surgery Friday and a few days ago the doctor said she must remove all of her rings, including one she had not taken off for years because of severe arthritis. We tried every remedy, cold, oil, WD40 and dental floss, but nothing worked. Already anxious about the surgery, this problem just seemed to be too much. Out of desperation, I suggested trying a jeweler and Hefez came up on Yelp. They answered my call, understood and sympathized with our problem and arranged a convenient time. On arrival Mr. Hefez (I assume he is the eponymous owner) found the right, obscure tool and spent 20 minutes patiently sawing off my wife's ring. He gathered and bagged for us the dust and a tiny diamond chip that fell off along with the ring. We are still worried about the surgery, but Hefez took an unnecessary stress off our shoulders. We are tremendously grateful. The store itself seemed to be a fine, local,family business, but what stood out to my wife and me was the warmth, care and thoughtfulness of the people working there. That must carry over to the more routine services they provide. If you are looking for a non-chain jeweler between Providence and Boston, please consider Hefez.