Great store with many helpful employees, except for those at the checkout who are slow and…read moreincompetent. Please consider putting more efficient and friendlier staff at that important position.

This review expresses my profound disappointment with the service, pricing, and lack of…read moreaccountability I have experienced at Robbin's Ace Hardware in Blanchard, OK. Recent interactions have led me to the decision to cease doing business with this store, and likely all Ace Hardware locations. The pricing at Ace hardware is consistently and significantly higher than competitors. For example, during recent severe weather events and record flooding that washed out oru driveway. I was charged $9.99 per bag of ready-mix concrete, while other retailers offered the same product for $4-$5 per bag, or less if buying more than 40 bags. I needed 80 total but not at such gouging prices, and certainly not with such high prices during record bad weather events. This represents an unacceptable price difference, and it suggests a considerable surcharge is being imposed on local customers without any discernible justification in product quality, and while delivering subpar service. Furthermore, a recent purchase was mishandled, highlighting a complete lack of accountability. I was explicitly told by the same supervising employee as today at the time of purchase, "If you have any troubles with it, bring it back here and we will sort it out." However, when I sought assistance with this item today, the same supervisor, identified as the "manager," stated he could not help due to it being a Stihl product. It was still a Stihl product when he mumbled those words at me on the day of purchase, and got $300 in unexpected additional sales that day. He offered no resolution, including a return, and did not address the fact that the initial purchase was not correctly associated with my Ace account, a detail missed by front counter staff on multiple recent occasions. And another issue that this "manager" says he cannot help. He is not responsible for wrong items, poor service, and cannot help with any sort of relief for any issues that do arise. It appears the owner has fostered a climate where such incompetence, and lack of responsibility are commonplace, and acceptable to him and his family who run the store. The complete unwillingness of any employee to take ANY responsibility for ANY of these issues has left me with no alternative but to pursue a chargeback for the unresolvable item. While this is not my preferred course of action, the lack of support by store management has forced my hand. I have already returned the accompanying string, and oil purchased with that trimmer. I strongly believe that these customers deserve fair pricing, reliable service, and a commitment to excellence, and accountability from the businesses they support. The current operational atmosphere at Robbin's Ace Hardware in Blanchard, OK falls far short of these expectations regularly. I will be directing my business elsewhere, and will encourage other every local resident I speak to, to do the same. They all deserve a better set of values, and quality service that cares from their local retailers.

I have lived in the area for 10 yrs. They have the best hardware selection around. I find nearly…read moreeverything I need for my car projects.

Friendly and helpful staff! I was able to drop my Stihl weed trimmer off and they had it running in…read more30 mins the same day. I go here for everything!

No employee is ever around. No one ever asks if you need help. The last half dozen times I've been…read morein the store I have to walk up front to find a worker. They never can answer my question and rarely know where something is. I wish they would hire someone who knew about plumbing.

When I don't want to go to the big box stores I go here. They usually have what I want and it is…read moreclose by.

I occasionally take contracts in Grady County and (without fail, it seems) then need this or that…read morefrom a local hardware store. (Yup, never fails.) I love this place -- it always seems to have exactly what I need. (And, it seems, a few things that I don't need but end up wanting badly enough to buy them, anyway.) :) It reminds me of the old fashioned, family owned hardware stores that my Daddy and Granddaddy used to frequent when I was a child. (And yes, you can consider that high praise.) Friendly, small town vibe here. Good selection of seed. Reasonable prices. Excellent, smiling service time after time.

I needed a couple of things to repair my Mom's house and went to Ross's. The service was excellent…read moreand prices were great. When I went back to the house, I found the water heater​ was leaking. I called Ross's and they had the same model, only costing less than everyone​ else. I will be doing a lot more business with them.

took a running chainsaw in to get regular maintenance on it completed. got it back missing multiple…read moreparts. the only solution they could come up with is bring it back up for them to relook at it. not to mention the $200 worth of parts they stole off the chainsaw. the Stihl "certified" tech they have here is in fact not certified by stihl and you have to ask specifically for a certified tech to work on your equipment if dropped off here.

GREAT SERVICE, I ordered a swing online and they delivered and assembled. Thank you John and Craig…read more (hope I spelled your name right). I couldn't have asked for two nicer, kind and professional gentleman to set up my swing. And it was 97 degrees outside!! The store manager David made it happen. You will always have my business. Thank you!!!!

We absolutely love Petty's! Everyone is so helpful and friendly. They have a good selection of…read morehardware, lumber, plumbing, propane, and more. They also do saw blade sharpening, fasteners, paints, etc. They have really been lifesavers during some home emergencies. They have very knowledgeable staff that always take time to help!

This is the hardware store you remember as a kid. They have everything and more importantly they…read morehave employees that know everything and want to help.