Super helpful staff at this store. Lia, John and Steve helped me find a very specific item I needed…read moreto repair a wheelchair. It took them about a minute and cost me less than $3. Awesome!

The community I live in was having a Hazarded Waste material collection. I had a question on some…read moreof the items I had if they would qualify as hazarded Materials. I called my Kingston, MA Aubuchon hardware store as they carry the products, I needed clarification on its content. The gentleman I spoke to asked me to read the labels on the various products and to each he responded if they did or did not meet the requirements of the collection. He was courteous, concerned and interested in assuring me what items to take or not, This positive response I received on the phone is the same I receive when either I or my wife shop at the Kingston, MA Aubuchon Hardware store every time. I can't stress the value they bring when ever I shop an especially when seeking technical help for a project.

I bought a roof rake online, checking that it was in inventory. I paid for the first portion with…read morean Ace gift card and paid for the balance with Apple Pay. Four hours later, my order was cancelled (I received 2 emails cancelling the order). I called the store where I was supposed to pick up and asked them what happened. The manager said they did not have the rakes in inventory and that they did receive a truck and that it could be on the truck, but they won't know for a while. I asked why my order was cancelled, if it could be on the truck, and he said that it was standard procedure if an order could not be fulfilled by a certain time. Then, I asked how I would get my gift card balance refunded, and he said that I would have to call Ace Hardware since it was purchased online. He did not offer the number to call. I had to request it. When I called Ace Hardware customer service, I explained the situation, and they said I had never used a gift card. I told them I absolutely did. The giftcard was why I chose to purchase at Ace. I asked to speak to a manager. The agent asked why, and I said to try to get my issue resolved. She said I did not need to speak to a manager, was rude (interrupting me), and when I insisted, she said no manager was available and that someone would call me back within 48 hours, and hung up on me. I called back and spoke to a different agent. He heard the situation and also said that I did not use a gift card (which I definitely did) and said that unless I had the gift card, Ace could not help me. I asked why I would keep a used gift card, and he said they always recommend keeping the gift card. I asked where that was published, and he had no answer. He said someone would call me within 48 hours and then hung up on me. I have not received a phone call. At this point, ACE stole my gift card balance and is refusing to reimburse me. Not only do they have a flawed inventory system, but they also have a flawed checkout cart that does not correctly identify payment methods. I received 2 cancellations -- because I paid in two installments (gift card and Apple Pay). Absolutely the worst customer service experience. I am out of my gift card balance, and I still don't have my roof rake.

Love this local Ace Hardware store. All of the staff are super friendly and helpful. I find…read moreeverything I need there and then some. It's great that they've moved to Cedarville because now they are even more convenient!

Always loved this place for the occasional common tool or screw, but now I have almost no reason…read moreto take the hike to lowes or home depot accept for lumber. The employees are real people and have worked there since before the expansion. My life is better as a result.

I really appreciated that the new store manager treated me with respect. I find that's rare when I,…read moreas a woman over 50, enter any hardware store. I also was impressed by his 'Miracle on 34th Street' attitude. I left with only what I needed that Aubuchon had at a good price. He did not pressure me and was patient with my questions. I will be returning the next time I have a hardware purchase to make. Thx!

There are plenty of employees here, but none seem to be wanting to help. By the time I got to the…read moreregister, I had one person tell me it would be just a moment, then another cashier came up, looked straight past me (a woman) and told the man behind me in line he could take him next. Maybe this place is fine if you're a man, but if you're a woman find somewhere else. Even if this hadn't been my experience, two employees were bickering at the front desk with one saying how stressed out he was by everything happening and had his head between his hands, leaning on the counter.

Your employee, Katie R., was extremely helpful when I came in for painting supplies. She helped…read morewith color selection and made sure I had all the supplies I needed to complete the job. TY Katie

I went in to the Plymouth Home Depot looking for a refrigerator water filter. Louis DeMatteo…read moreoffered to help out and when he found out this particular filter was not in stock, he continued to help out naming some other places I might want to check. Not being from here, that was a huge help! Thank you, Lou!

The employees are all very friendly and helpful. The store itself, though, is a mess. Most aisles…read morehave three or four abandoned carts in them, each with a few items of merchandise. There is no reason the store manager couldn't mobilize the employees to take on a cart each, and go around and put the items back.

I love to do project so I end up at Lowes often. I think it is nice to have such a large store and…read morevariety of products. I usually find everything I need for my project here. When I want something more unique or high end I tend to go elsewhere. My complaint and reason for 4 stars is all stores are understaffed and way under trained. The employee education programs should be expanded. I will continue to shop here but do hope at all locations you start to add more employee and consumer education to protect us do it yourselfers. Thanks

If I could give it zero stars I would. There was a birdbath…read morewith two huge chunks missing in the garden center. I talked with garden center and they said most they could do was 10% but agreed the chunks were bad and 50% would be reasonable. They sent me to customer service. Only 10%. I pointed massive chunks at base gone. I told him garden center said ask for manager Allison who could override. He walkied her. She didn't even bother to come down. Left the poor kid at customer service kind of hanging not understanding her response. He finally asked the other woman at customer service about it, who earlier said they won't do more than 10% because they would just put it on the truck. Now she said the manager was saying the process was to send it to the back for mark down. It's a process she said. I said I am standing right here wanting to buy it. Are you saying you will send it out back and sell it to someone else for the discount? She said yes. I said why not sell it to me? She said not today. It's a process. I said your manager has the ability to override that. I ask the young man to get her back on the walkie and explain there were two large concrete chunks missing from the base and can she put in an override to bypass the process. He did and She answered "No". Honestly that is bad business practice. My Home depot never would have handled that situation like that. I frankly will never spend another dollar there after that. Couldn't even bother to come see the bird bath herself nor attempt to interact with a customer. I left the cart right there and told my husband we were done shopping today. We were actually there to order a large pallet of pavers and wood to build a pergola. I'll spend my money elsewhere.

Brought my Ariens snowblower differential gear into the shop for inspection for wear. The…read moreforward/reverse action was slipping and thought, based on Youtube videos, that this part may be the reason. The mechanic looked at it and didn't think this was the problem, he suggested to look at the sprocket bushings, a common failure item. Turned out it was the bushings ($6 part). Saved me the expense of the differential part ($160 part). Good to know that they are not looking to sell you expensive parts that are not the problem. Trust in repair service is rare these days.

I needed a replacement gas cap for the lawn mower I'd purchased at Ace, and after several…read moreunsuccessful attempts to procure one from Ace, I called Morrison. Morrison couldn't have been more helpful and within two days I had received the cap through the mail that I had order.