Anyone in the position of having to place your loved ones in long term…read morecare, I am truly sorry. Our experience with Rock Creek was very mixed. The physical therapists are amazing and kind, they care. The nurses are overworked, with too many patients that they can't attend to. The assistants are a mixed bag, some great, some not great. The place is very dirty, no one comes when you hit your call button often left alone for hours at a time. It's very sad.

I had previously been to three other skilled nursing facilities, so I know how they are…read more Rock Creek is 100 times better than any of them. The staff is amazing. The administrator, Blake, really cares and goes out of his way to solve problems. The nurses and CNAs are fantastic. The showers were not only clean, the fixtures and the rooms are very nice. Even the bathroom in my room had very nice fixtures. The bed was very comfortable with good controls. They installed new HVAC so the room temperatures were very comfortable. There is a lot of attention to detail that makes the difference in healing. PT and OT and the therapy room are the best I have ever seen. Best PT and OT I have received in any Skilled Nursing Facility. Best therapy room I have seen. They even have reclined exercise bicycles to regain your aerobic strength as well as your muscle strength. My occupational therapist, Aileen, was top notch. She is very good with connecting with people and is a lot of fun. Wound care was great. Activities is amazing which is a really important part of recovery. I can't say enough good things about Mary. There are great activities every day. This is the only facility where the bingo cards are new and clean. All the rest were disgusting and dirty and barely worked. Plus we had blackjack on Saturdays which was really a lot of fun. Sometimes I would bet it all, knowing that if I lost they would just give me a few more chips to play until time was up. They have puzzles for some people and I took advantage of their coloring pencils and their books until I got my care package from home with my watercolor pencils. The nurses are very good and we had some fun with each other. That is important to me when you are stuck alone in a bed. I would look forward to seeing some of the CNAs, like Lori. A total professional. There were several others who really cared and were great to work with. If you have to go to a skilled nursing facility from a hospital stall until there's a bed open at this facility.

i have so much to say i dont even know how. to sum it up dont go here. dont work here cus they will…read morelie about you, lie to you, leave you alone, with no supplies, with no answer, no help. if your grandpa dies? they demand a death certificate or u cant get time off for his funeral next week. if ur pregnant and ur baby dies while ur at work and u need to go to the dr? nope u dont get to cus 24hrs is apparently short notice even tho its short notice to u too. somehow only you and one other person are scheduled for the shift?? goodluck you MIGHT get ONE person MAYBE to help take care of 60 ppl but they come in during the last 4 hours of the shift. you see a caregiver repeatedly neglecting their residents so you tell the boss? well too bad the boss doesnt care, doesnt do anything about it, and continues to be problematic with the staff that actually do their job. oh maybe u speak spanish or have an accent that isnt white? oh yeah well some staff will be racist to u and say racist things but if u tell the boss the boss only says "i cant do anything about it if its only two people reporting me". so how many people does it take to stand up for someone for them to be properly defended? dont put ur family here either. do they always seem to get into something? well its too short staffed your family wont be checked on for a while. does ur family forget where they are on the way to? yeah well they accidentally went down the hall instead of the other hall so now they dont get to eat that meal. does your family wear briefs and use wipes? well if u buy them expect them to be used on all other residents because they dont want to buy enough supplies to last til the next shipement. oh you want to make sure ur staff knows what their are doing cus they r taking care of ur family? yeah well too bad most are under trained, and the ones that are good at their job are busy with the endless tasks and demands of their job and everyone elses but its impossible to get to everything and everyone. oh we are completely out of wipes? most people dont even bother to grab toilet paper they just dont wipe at all. does ur family get agressive? yeah for some staff first sign of this they take it as a refuse and dont try again to change them. does ur family need help eating and also cant leave their bed? well they get a room tray but it gets left far away from them and they have to reach for it themselves (they cant. so they dont get to eat). SO many people have moved out because of terrible management. SO many people have quit or have been wrongfully fired because of terrible management. i would never want to work for someone with such little care for other people, staff AND residents. how selfish and disgusting. there ARE some staff who are amazing and go above and beyond for every resident but they can only do so much as an individual. so if ur family is there just hope the good ones are on shift today. i dont even know how to call state tbh but alyssa this is for u. all this and MORE happened under yours and tonys care and you guyes knew and didnt care. and yet ur still here and he isnt, how does that make sense?

Workers on the floor were better than good. Management seems to suffer from a turnover problem…read more They don't communicate well. They had problems with long term insurance. They found ways to increase price. Made promises they never kept. Don't sent your parents in with any valuables. Kept calling widow , even after family requested multiple times to stop. I would consider taking parents somewhere else. I regret not taking them to court. Still, unlike management, workers on the floor seemed to go extra mile

Everything is well taken care of and well maintained and managed in order to meet our needs and…read moreexpectations. Very helpful staff and lots of amenities to help make living here a pleasure. A gated senior citizen village to aid an aging community with graceful living.

I have many positive experience with Eskaton properties. I have visited the Roseville Village and…read moreit is even better than other locations. Great place for elderly people to live.

My father lives in Sonrisa Assisted Living, and my mother lives in memory care. It works really…read morewell to have them in the same building. The staff are caring, friendly, and helpful. The food is tasty and nutritious. We all feel welcome there. We enjoy the musical programs and other activities, as well as the gardens.

My mom moved here a year ago and it is by far one of the best facilities I have seen for…read moreindependent living. All of the staff are very kind and it is a cheerful, Clean place to Live. Fun environment

The community is amazing! The staff is super friendly and attentive. The food is so good the chef…read moreis incredible. I have personally tried Atria's restaurant. Breakfast is my favorite. One of the places I would recommend because I know the staff are amazing. Joanna and Tristin are so caring, be sure to meet them personally when you visit the community.

Excellent assisted living staff and accommodations. My mom used to be at Eskaton a rival senior…read moreliving place in the area and we switched her over to Quail Ridge after she had been in the assisted living side and not receiving the treatment and consideration we were paying through the roof for her to receive. Quail Ridge offers an intimate, everyone-knows-everyone, type of atmosphere which is perfect for seniors who need more care than an independent living arrangement provides. The staff here treat your family like their own and that means you can have peace of mind that your loved one is receiving the best care and attention possible.

My mom is currently staying at Outlook - her late husband stayed there until he passed and was very…read morecomfortable so this was Mom's choice to go. I am incredibly happy about the facility. Calin, the owner, is hands on and very dedicated to the care of all the residents. All the caregivers are warm, caring and very detail oriented which matters in this situation. The facility is a remodeled house so it bypasses the hospital, or quasi-condo feeling. Outlook feels like a home. There is a communal room with a TV, a very nice dining and living room and best of all, a fantastic backyard with benches, fruit trees and plants. Mom's room is extremely comfortable with her own bathroom and TV and this was the room her late husband stayed in so it was familiar to her. The room is fully prepped for handicap movement, bathing and toilet. Not every room has these amenities but it was important to me that Mom had them. The meals are all hand prepared and healty. The home is very clean and all the laundry is done by the caregivers. I couldn't be happier with the location Mom is staying at right now.

I spent two weeks at this facility following a total hip replacement surgery. The most important…read morething I have to say is that the staff was outstanding! During the first few days of my stay, they were in almost constant attendance, making sure that my needs were met, and that I was comfortable. The nurses delivered my meds on time and efficiently took my vital signs, so I was always assured that I was under good care. The physical therapy team also helped my recovery to progress apace. Daily exercise periods assured that muscles and other tissues affected by the surgery continued to improve during my stay.

The head of administration, Eric came and spoke with me regarding my previous negative review. I'm…read moreblown away by the level of commitment and concern for my comfort and satisfaction. This isn't an easy position to satisfy people who are in pain, but I am much relieved to know that I'm not just a number but a real person. Thank you.

I could not have asked for a better place for my dear mother to live. As soon as you walk in the…read morefront door, you are greeted by people who are so kind, friendly, helpful and welcoming. One immediately gets the feeling that THIS is the right place for their loved one. The staff sincerely care about their residents and do everything they possible can to make their new residents feel welcome and at home. Vista Roseville is the perfect size community. The staff get to know all of the residents and they become like family. The residents have many opportunities to do activities and participate in several special events that are held throughout the year. This is truly the place where your loved one, who can no longer live at home, can come and feel safe, have things to do, have a clean place to live, have wonderful meals, make new friends and thrive. None of the other places I toured gave me this feeling. This is why I chose Vista Roseville first for my aunt when she could no longer live on her own. She spent the last 11 years of her life here until she finally passed away at 101 years old. When my dear mother could no longer live on her own, Vista Roseville was the ONLY place that came to mind. Moving my mother into Vista Roseville was THE RIGHT CHOICE and THE ONLY CHOICE. If you want the best place for your loved one to live, Vista Roseville is that place.

If I could give this place zero stars I would. Please don't place your loved one here. My mom went…read moreseveral months with a broken toilet. The management and maintenance man tried blaming it on her. The maintenance man told her to place her used paper in the garbage can. Come to find out the maintenance man had turned the waterflow down on the toilets. His own words were he thought the pressure was to high. They feed their residents over cooked chicken nuggets, not nutrious meals. My mom wears a pendant to press for help when she falls. She fell and laid on the floor for over half an hour. When she broke a glass lamp she requested help to clean it up. They picked up the large pieces and put them in a box and left the box on the floor. They didn't even sweep up the shards of glass. When she signed up we clarified that she would be able to go places and on trips. The director said it wouldn't be a problem. Come to findout that's not true. The director had her moved to lockdown. She said it was because my mom was getting into Uber cars. I couldn't take my mother to an appointment so i told her to go ask the lady at the reception desk to help her book a ride. She took a taxi to her appointment and returned to the facility. They will tell you anything to get you to sign up. Once you have signed they will nickel and dime you for everything. She moved in last July. We were sent a letter to increase her rent in January. We complained and they ended up not increasing the rent. We were just sent another letter saying if the residents wanted to keep tv services they will have to pay $50.00 a month. When you sign the contract they tell you it's included. This is the only entertainment for some of the residents who are bed bound. Please keep looking. Don't place your loved one here. My brother and I are trying to get our mom out. The facility is making it impossible.